After shipping for over 20 years through the USPS, this is the store I chose to go to for packages,…read morepostage and all other services that the Post Office offers. The lines are usually pretty short, except for certain times of the year, the service is exceptional and the staff keep the store clean, decorated, and professional. Feels like a cut above all the other locations and I especially enjoy the decorations that they put up during certain holidays throughout the year. If you visit now, you'll see St. Patricks day decorations. I know, I know, who decorates for St. Patricks day??? It's silly and probably unnecessary, but it brightens up my day just a little bit and more importantly, it shows that they care. I've made hundreds of trips to this location and not once, did I have a bad experience. Junior and Jack really make an effort to try and keep the lines moving quickly, and they're very helpful in answering any questions you may have. I sometimes marvel at the patience that Junior has when handling difficult customers with non-sensical questions, while I stand there visibly shaking my head. It's worth mentioning that I've noticed that the staff here will sometimes work through their lunch hours without breaks, especially during the busy season, I sincerely hope that management takes note and provides the staff with enough assistance that they do not need to do so. It's sometimes disheartening to see that despite the long hours and great service, they'd be forced to skip lunches or breaks. I was hesitant in writing this review, thinking, "great, now the lines are going to be longer" but considering the many trips i've made to this location and the great service i've received from them, it seemed only right to give them the praise they deserve. It's a great location, but please go elsewhere.

The workers are very helpful and efficient. They get you in and out fast. Happy to have a post…read moreoffice like this in my neighborhood.

They still have those old school PO boxes still in use which gives it a nostalgic feeling when…read moreentering this small post office. The service is a hit or miss depending on how many customers are in line. I came by on a Saturday before they close at 300pm and more customers were using the self service machines instead of talking directly with an employee.

The guy working at the counter yelled at me that his scanner wasn't working and I had to go to self…read moreservice. 20 minutes later after I finally got my label printed, I tried to knock on the door to tell him my package wouldn't fit in the mailbox. He yelled from behind the closed door that they were closed. Only plus side is their air conditioner does work.

I would like to thank the crew at Pasadena Post Pack & Ship for the excellent support they provided…read moreto us in picking up my Joe Walsh guitar from Julia's Auction House. The packaging was extremely well done and the price was well below the other 4 quotes I received. After reading a few of the reviews on here I was concerned that I might not have made the right choice in hiring them. But Tom Ma always kept his word and responded to my concerns promptly and I received my package in a timely fashion. Thank you very much. I appreciate your help. Ty Cook

Tom was excellent to work with and my massive framed painting was delivered with no issues and no…read moredamage. Would definitely use again and feel like the prices are very fair for the value

Quick and Easy Notary Services on demand! Made a same day appointment and we were in and out in the…read moreblink of an eye. Owner is personable, professional and friendly. What a convenient business right in the middle of the neighborhood! Easy to access, parking in the rear and they rent mailboxes and offer a plethora of services. Glad we discovered this hidden gem of a service. Say hi to Alan, he's a friendly guy!

I needed to shed a bunch of old paper, so I yelped and this company popped up I called and asked…read morewhat needed to do the gentleman asked how much I had he said bring it up I just have enough room, I drove up he said park closer and he helped me unload my car, very nice place and friendly and clean, I will be taking more up

I needed a PO Box and came here and was greeted by friendly staff who was very helpful with…read moreexplaining plans. I saw them be super helpful to customers with boxes. Their prices are fair and I like that they can help me with all my shipping needs.

The last two times I've gone to this store I've had a really bad experience. The first time I…read moreemailed them a file and asked for 20 copies. When the employee opened the file from the email all the margins had gotten messed up but he never bothered to tell me. He printed out 20 copies of the corrupted file and handed them to me and charged me. I was so upset with him for not having the courtesy of pointing out that the file had been corrupted so that I could fix it. I had to resend it and pay again for the printing. His attitude was "that's your problem not mine". The next time I again sent another file to print as I wanted a good quality print. Again I got the same employee. I asked him if the file looked okay before printing and he said it looked fine. Once the copies were made he charged me and then handed me the copies. The colors were all messed up and the copies are totally unusable. I told him that and asked if his printer needs ink. He just shrugged and said it's new ink and then turned away! Another wasted charge. Even though I'm local and want to support my town's businesses, I am never going back there. The customer service is atrocious (at least this guy).

The best thing there was no line and they were so fast and they were very sweet and helpfulread more

I had a very frustrating experience while processing my children's passport applications. The…read moreemployee who handled our case was rude, dismissive, and failed to provide the correct required form (DS-5525). Instead, she simply told me to write a letter explaining my circumstances. A whole month later, the passport processing center contacted me and informed me that I actually needed to complete the DS-5525 form -- the same form the office should have provided from the beginning. Because of this mistake, the U.S. Passport Department had to email me the form directly, and now I have to fill it out, sign it, and mail it back myself, causing unnecessary delays and stress. This entire situation could have been avoided if the employee had properly informed me of the requirements in the first place. Very disappointing service and a huge waste of time.

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

We have used box and ship for years with positive results. However, last Saturday I arrived at 9 AM…read moreexactly and until 9:20 and they still had not opened. This is the second time this has happened. their website indicates the they open at 9:00. Disappointing that this business cannot keep an opening schedule.

Linda and Clyde provided top tier quality service! They wrapped my gifts with care at a great…read moreprice! I was so happy with the service they provided and I will be returning for all my gift wrapping and packaging needs!

Super helpful for everything down efficient and easy I will definitely going back for all my…read moremailing needs