I spoke with Joseph on the phone about a project that I asked if he could help me with. I explained everything in detail and told him I had the materials. I just needed someone to do the work. He reassured me over the phone that he could do it and my timeframe was not a problem. Later that day, I bring my materials and he again assures me he can do the work. I ask for a price estimate and he says he does not know and will call me the next day. The next day I call and he is out of the office. From that point on he became impossible to reach and when I went back in person, they pretended to not know who I was and they stole or got rid of my materials. They screwed me over so bad and for no reason. If they couldn't do the project or didn't want it, they could have just said that and I would have been on my way. Joseph is a thief and an incompetent liar and should not be trusted with any job. His employees are not given much ability to do anything on their own, making them just as incompetent as he is. From watching their engagements with other customers (none of whom seem happy or satisfied), this is a place you go last minute because none of the other print shops can take your order and you don't mind Joseph screwing you with inflated pricing, hidden product shorting, and other ways Joseph has figured out to cheat his customers. Just waiting in the front and watching them converse with their customers is a real eye awakening experience and I seriously don't understand how this business is still in operation. read more

UNFRIENDLY, INCOMPETENT AND IGNORANT. Avoid this place at all costs. The staff is rude and hostile. They did everything they could to ignore me when I came in, and then got defensive and angry when they couldn't answer simple questions about paper and ink quality and content. This is a business run by people who don't understand the basics of printing, and will ruin even the simplest of projects. If you're looking for a commercial printer that's competent and has better pricing, try Crisp Imaging. If you want affordable art prints from somewhere with a friendly and helpful staff, try Vivia Print. Spare yourself a whole lot of wasted time, money and effort, and avoid this place like the plague. read more

Literally go anywhere else. I ordered a double thickness rounded corner color business cards He gave me single thickness rectangular black and white The price was higher than originally quoted which I got over the phone but the exact details I wanted. I told him to make it double thickness and rounded because that's what I ordered. He did it but he kept saying it's in color but it was not and he was literally saying it was thinking I'm stupid. Overall very bad customer service and very sketch pricing. Go anywhere else read more

Service was HORRIBLE!!! Very arrogant older man rude and racist. My son came here a second time because the prints came out nice. Pricey but nice for school work. He waited there for like 30min while I waited in the car for him. He text me like 20min later that he was still waiting.. I waited a bit then finally decide to go in and see what's going on. No one in there greeted me or anything I ask my son "are they not ready yet" my son was ready to leave, I told him we would ask and see what's taking long. My son also said he kept calling him "sir, sir" and just ignored him. I don't know if the grumpy old man heard me but he then brought the prints to my son and rudely said "anything else" and proceeded to charge my son. Very rude place. Pricey. And racist!!! Horrible business and environment in there. read more

5 stars is an understatement for Pasadena Image Printing Inc - Kevin immediately greeted me with a helpful attitude and attention and provided an immediate response to my printing needs. Within moments Kevin gave me a honest price and completely took great service to another level. Come pay a visit to this great print establishment you won't regret it! read more

I brought in a set of my personal stationery and asked Joseph at Pasadena Image Printing (PIP) if he would be able to duplicate it exactly. Joseph said they could and was quick to charge my credit card in full for the order. The results, however, fell drastically short of his promises. PIP made several mistakes throughout the process, i.e., the size of the letterhead (it didn't fit the envelopes), the stock was nowhere near the quality of the sample I provided, etc. Admitting their errors, they reprinted the letterhead on different stock which turned out to be just as low-quality (ink would bleed through the letterhead) in a color that didn't match the envelopes or business cards they printed. After going back and forth with Joseph, for over a month, with still nothing to show for the close to $400 I had already been charged, and after an extremely aggressive phone call from Joseph, I agreed to come back, one last time, to look at a different stock for yet another reprint. I agreed with the condition that, if the new stock was not a color match, we would call it quits and I'd be refunded provided I return all materials (business cards, etc) they had printed. As confirmed by Shannon, an employee at PIP (the only bright light in this otherwise very dark process), this final proposed letterhead stock was still not a color match to the business cards and envelopes. As agreed, I handed the business cards, et al, back over to Shannon - only to have Joseph later refuse to refund my credit card leaving him with close to $400 (as well as a LOT of my time) and me with absolutely nothing. I have since successfully disputed the charge with my bank costing me even more time and unwelcome effort. It was my experience that Joseph at PIP spent more time trying to pressure and bully me into accepting his failed attempts at satisfying the results he promised when charging my credit card than time he could have spent providing satisfying results. FYI, Printhauz in Pasadena, and BJ's in Glendale are PIP's sister stores. I'd avoid them as well. read more

Very rude man named Joseph answered the phone and kept hanging up on me when I was asking simple pricing questions for a simple colored photograph I needed to be printed for my father's grave. I have been coming here for fifteen years to get prints done usually by a man named Paul and I've never met Joseph. I called back to let him know I don't appreciate being hung up on and I will never return as a customer. He said he has two customer waiting that's why he hung up, I told him well I am also a customer and so if you can't talk on the phone do not answer the call if you're just going to hang up and disrespect other customers over other customers. I try to usually support local businesses but I won't be supporting this one anymore the way I was treated was dehumanizing. Avoid this place at all costs they are not the same they used to be! Horrible service!!! Zero stars!! Joseph is VERY bad at business! read more

Very high quality. A bit pricey, but their expertise and quality of the product is top notch. Highly recommend Pasadena Image Printing.

I have used the services of Pasadena Image Printing over the years for various projects including brochures, printing a photo onto canvas, resizing and printing images, etc. The services have been good in general but I was very disappointed with my latest project. I ordered business cards and gave them a file with a logo and the information I wanted on it. When I picked up the cards, the wording on the logo was really small. The person who worked on it told me that she made sure to write the name of the business in larger letters below the logo since the logo was small and hard to read. I am disappointed that they didn't call me to ask if I had the logo on a different type of file if she was aware of the problem. I didn't know what type of file to give them nor did they tell me. A simple email or phone call would have resulted in a logo people could actually read. I saw the sample on the screen before printing and approved it -- it's hard to tell what size something might really be on a screen. Money down the drain. read more

Joseph is the best! Fantastic experience. Highly recommend for college projects. Great prices.

Great service. They put their sticker in the back of the foam board without mentioning this which was disappointing but happy with the end result. I'd say great turnaround time and clear communication but service is definitely on the pricier side. read more

They're great and reasonably. If I may suggest, chairs in your waiting area for who wait. Other than that, they're awesome and for a great price. Can't beat it read more

Image Printing is my favorite printing place! The people there are extremely kind & friendly especially Joesph. They have good prices and outstanding customer service! I will be doing all my printing with them! I recommend this place 100% especially for poster prints. Thank you Pasadena Image Printing, read more

Pasadena Image Printing - Printing Services Near Me - Pasadena, California

OUTRAGEOUS prices!!!! I took some blueprints in to Pasadena Image Printing to get copied a few days ago: 10 copies of 18"x24" originals, and four copies of 36" by 60" originals. I was quoted $29.95 total for the 10 smaller copies, which sounded reasonable at $3 apiece. The man assisting me said the larger blueprints would cost "a bit more". When I asked for the exact amount, he kept getting distracted by the phone and other customers. When I picked up the copies, I was told the total was $240!! I was SHOCKED - they had charged me over $50 for each large copy. That's not "a bit more". I had gone to FedEx first, but there was an issue with their larger printer, so they referred me to Pasadena Image Printing, just around the corner. FedEx had quoted me a total cost of $90. I imagined it might be slightly more at PIP, but WTAF. Pasadena Image Printing is just ripping people off. I will absolutely be warning people not to go there for their copying needs. read more

Great local print shop! They made sure my flyers were high resolution on quality paper. They communicated very well. Friendly staff as well. Definitely recommend! read more

Been going here for years for scripts, headshots, etc. Brenda is always so sweet and so helpful! This is my go-to print store for sureeee

HAHAHAHAHAHAHAHAHAHA I wanted to support local and I got the most OUTRAGEOUS price quote for notepads... I mean get that bag I guess, rent is prob not cheap but $13.58 PER NOTEPAD for ordering 50qty, totaling to $679... yeah No... Good Luck Though read more

BEWARE: Always trust the bad reviews (this place has 2 stars on Yelp). I made the mistake of giving this place a chance. I previously came here to get a funeral photo printed and Brenda was extremely helpful, making every effort to print out proofs for me to make the color look realistic and fantastic for the ceremony. I appreciated it so much that I left a raving review and rating on Yelp. Now I came a 2nd time in hopes to print a poster that was a minimalistic black and white graphic on matte paper. I was originally quoted for $90 which was a pretty absurd price for a 24" x 36" sheet of paper. The owner asked if I was a student, then knocked it down to $54. I appreciated the discounted gesture, but this price is still insane because the competitors I saw were offering the SAME job with the SAME paper for $20-30 max. I wanted to support this small business by sticking with them so I paid. I later received the poster and saw that the alignment was off. My print came out un-usable and by this time, Brenda had left for the day so I had to call the following day to see if they could fix this. She promptly said yes and followed my margin instructions over the phone. I came back to pick it up and she wanted to charge me for this 2nd round. WHAT? There was no mention of additional cost over the phone. The 1st print was not usable and I was MORE than happy to return it/ exchange to get the correct final version. Brenda tried to be helpful but it seemed like she had to run literally everything by the owner (tyrannical micromanagement is a huge red flag). She called him over and he was very short with me. He said all he could do is take off 25%, but I would still have to pay for the correct print. He said the error was my fault lol. So it's the customer's fault if you have no design background and go to a print shop to get a file printed. They didn't even provide PROOFS which is a pretty basic thing to do at a print shop so they get it right the first time around without wasting "high quality" paper. It's so confusing that it would be out of my pocket to pay for this error. Why didn't they call to confirm the margins/ seek out further directions prior to the print process? They've been in the industry for so long, how could they overlook such a simple job/ step??? The owner assumes that I do not have access to Google and that I don't know what the wholesale cost is for a ream of matte paper and black ink (HP Production Matte Paper is $180 for 300- ft, so if you do the math, that's $0.60 per foot and this isn't even true wholesale pricing --it's cheaper). They want me to pay them a $102 in total for this whole experience. If I knew a simple job like this was going to be this complicated, I would've gone next door for $15. I understand that he's trying to run a business and pay for operational costs, but, bro, messing up on a piece of paper is the cost of doing business. Shouldn't he account for these potential and common errors that he creates a multi-step process to avoid the mistakes? Note that during this whole experience, I was as calm as a cucumber. I don't get triggered by trivial things like this. He got snappy-upset at my reasoning and snatched the poster paper from the counter and stormed to his back office. He did not apologize or work on a better solution or even say a proper good bye! He made the decision to protect his PRIDE by throwing my perfect print into the trash instead of simply handing me something I had already overpaid for. Clearly this man loves customer service and client retention with this bonafide archaic and petty attitude lol. Why even work in a service-based industry if you're going to act passive aggressive towards the smallest issue in the world? I think this is his way of nickel-and-diming people which makes total sense if you read all the other bad reviews on Yelp. So much for me trying to support small business owners. This place severely missed the mark and I hope everyone steers clear from this sassy print shop haha. I'll be donating my unusable print to Goodwill :) read more

I have gone to this business different times and they have always been so polite. No matter who is working. I have done copies, faxes , enlargements . Never walked disappointed. read more

I need to make a letter print of my running T-shirt. They created a lot of damage literally spoiled on my brand-new T-shirt.  Both at the front and back side.   I agree the job was complicated and it was limit of time, but that's why I went to PROFESSIONAL printing company who should have known how to handle the situation.  Many times, he described challenges AFTER he screwed up my T-shirt, instead of recognizing the problem early and knowing better than to attempt.   Complaints below:  * He did graphics print on T-shirt instead sign printing(I sent him exactly photo via e-mail what I need)   * Minor scraps and marks through t-shirt body * Major punctures, cracks and t-shirt chips * Cracks to brand new t-shirt from all edge Definitely do not recommend Pasadena Image Printing. read more

Pasadena Image Printing - The quality of Pasadena Image Printing - Printing Services Near Me - Pasadena, California

Horrible service! Bad costumer service! I brought 2 small cards to laminate and they didn't have them ready when they said it would be ready and they all have a really bad attitude. Don't recommend this place! read more

Super nice staff! I went in for a scan of my drawing and despite my total confusion of what I needed to do they helped me! They even gave me a student discount! Kevin was very patient and kind to me! I will definitely be going back for more! read more

I pride myself in leaving honest and helpful reviews. That is what the Elite Yelp community is here for. I debated leaving a review for Pasadena Image Printing, but honestly I hope to spare someone from working with this company. We took a simple (but incredibly important to our company) mailing job to them simply out of convenience (they are across the street from our building) and it almost ended truly disastrous. Pros: I honestly cannot think of one single pro to working with this terrible company. Cons: They have no price list - Joseph (the store manager) makes up the price as he pleases. Come to find out after comparing several other companies, their price is more than DOUBLE what all the other surrounding printing companies charge. I could understand and possibly accept this if they have outstanding customer service and quality work... but please, read on. We trusted them to print a very important letter for our company. We asked them to see a copy of it before anything was sent due to the nature of this letter. We called roughly10 times throughout the day to check on the status of the ~150 envelopes/letters (quite a small job and should not take long for a professional printing company to print out a sample) and they still had not gotten around to it despite us expressing that this was a time sensitive letter. The next morning we called and they said they mailed out all the letters last night at 5PM. We walk over there to ask for a copy of what was mailed and upon reviewing the letter we discovered they had missed punctuation after the salutation (they did a mail merge of an Excel document) and they left off the signature of the CEO and sent the letters with a large space where the signature should go. We were panicked. What was Joseph's solution you may ask? He said he would resend a second letter with the punctuation and signature. I requested that they go retrieve the letters at the post office and after hesitation they went and thankfully they were able to get them back. We then asked them to reprint with the correct punctuation and the signature. Instead of simply reprinting the job, Joseph told us it was all our fault because we had not provided the signature. He argued with us non-stop and we kept telling him we asked to see a proof before it was sent. Every other printing company provides a proof before production. This is not an unusual request. At one point, Joseph literally told me to "shut up" in front of his whole staff, my coworker and another of his customers. Joseph then lied about it later to my CEO and told him he actually said "chill out" - as if that is any better anyways...? I have never told a customer to shut up or chill out... the customer is always right. Has anyone besides me heard this before!? After fixing the mail merge and signature, Joseph provided me with a proof and I signed it and wrote on the proof that we would not be paying any additional fees for them to correct the errors. Upon pickup, he tried to charge us an additional fee for removing the middle initial on the letter (for example, they mail merged a name "Jane H. Smith" and on the letter addressed it to "Dear Jane H.," instead of "Dear Jane," ... WHAT?! Who does that!? Is this not a professional printing company? Have they never printed a letter before? Joseph told us that "The manager said he has to charge us an additional fee for fixing the mail merge" and I asked Joseph, "Aren't you the manager?" And he replied "Yes." At that point, my boss said forget it, we will stuff and stamp the envelopes ourselves and we took the documents with us. We then took the documents to another printing company (message me privately if you would like the name). This new company was so appalled by our story and the new companies customer service was SO SUPERIOR they stuffed, stamped and mailed the envelopes for us for FREE!!!!! We then provided them with several other printing jobs, including a banner which was less than half the price we were quoted at Pasadena Image Printing. They sent us the pdf proofs of everything and made several edits to each job without increasing our fee by a single penny. AMAZING CUSTOMER SERVICE!!! We so wish we would have gone with them in the first place.. would have saved us all from so much unnecessary stress. Tips: I highly recommend taking your business elsewhere. But if your eyes are not opened from this review (and the other low one star reviews) then there is a parking lot in the back you can park instead of fighting for a spot on Colorado Blvd. in front of the store. Also, make sure they give you the Yelp discount. read more

I emailed in an order for printing for a company I am an employee of. The woman calls me and lets me know it's ready and it's $50.00. I was busy and had my brother pick it up. I receive a call from my brother stating that it's now $77.21. They have charged a cutting fee. I tell him but they said $50.00. Then the man acquiesces and gives me $10.00 off. I'm left turning into my boss the messiest receipt and not at an agreed upon price. Never. Again. Will. I. Go. Here. read more

really nice staff and great prices. Went in with a print job that nearby places couldnt do and came out happy

This place is such a scam! They don't have a set price list or anything. I assume the workers just clock how gullible you look and make commission off of how much they charge you. Some people pay $100 flat for a paperback and others pay $380!!! Shit is ridiculous! Don't let them hassle you! read more

Very hood service. Dealt with Brenda. Very helpful...needed to redo a business card photo and it was done in one day...thank you Brenda..

The worst service ever. I explained the assistant and the owner(manager) several times what I needed and they still got it wrong. No discount and still had to pay full price and can't even use the finished product that was given to me. A total waste of time and money. read more

Went in today and stood there for 5 minutes while everyone acted like they hadn't seen me. I left because I obviously am not giving them any of my money. What crap customer service it was comical watching avoid me read more

It is a really good printing store. Many printing styles and really fast. It's not slow and could give it back to me on time! Highly recommend! read more

I should've checked the two star reviews before working with this printshop, because it seems other customers have had a similar experience as mine.. I own a business just down the street from them and wanted to support my neighbors. I asked for a project quote for 4 printed 19x19 in prints on cardstock, full color. Via email, the owner quoted me: "Printing: $44.99." When my employee went to pick up the order, it was a whopping $198. When I brought the project quote of $44.99 to the owner's attention, he responded that I should've multiplied that by four. Setting aside the insane printing price, which in itself is a problem, I have to say: I've worked with dozens of professional printers who give me project quotes for jobs and this is the first time something like this has happened to me. I will not be going back to work with them and I encourage anyone who does to confirm and double-check quotes this business gives you so you don't have an uncomfortable surprise that their "quote" is very different from what they charge for a project. read more

Had a print job that was quoted to our team for $140.00 and were charged 800.00 more without advising us about potential additional charges. Make sure you have their quote in WRITING with everything specified. read more

Over priced, slow work, and simply not too good quality. Placed an order last Thursday, came in Monday to pick up and they had not started working on the order yet. Don't come here. read more

This is my second time working with Pasadena Image Printers. Both times they were horrible. First time i went, the book cover i printed with them came out smaller than actual size and i couldn't use it. I had to meet a deadline, so i couldn't reprint with them either. This time, i had two perfect bind books that needed to be done. They charge $45 per book. Way too overpriced for the service. As i was in a bit of a rush, i figured they would do a really professional, clean job. Boy, was i wrong! The cut on one of my books was so sloppy, i can't even use it and present it to my client. The score lines are completely off, and the white cover has finger prints and stains. (It looks much worse in person than the photos) I'll never be coming back. I heard Copy Network in Glendale is much cheaper and way more professional. read more

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This was my first time there. More than 20 minutes to have 12 one-page email attachments printed out! The young lady was friendly, but completely inept. I told her I was sending her 12 emails. My documents consisted of 11 paycheck stubs, and one letter. After a long wait for them to receive my emails, she brings me 12 pieces of paper. First, she gives me the letter and it's got all black lines and marks on it. She mumbled something about "this is how it came out." Completely worthless to me. (She ultimately reprinted it and it was fine, but why even hand me a totally unacceptable print-out?!) Then she hands me the other 11 items...she had printed 11 copies of ONE email. I explain to her that I'm printing 11 weeks of paycheck stubs. "12 emails, remember?" So she goes back to print the rest. After waiting longer, she delivers to me 11 pieces of paper. Three of them were duplicates. So now I have to re-email to her those three that were missing because she couldn't keep track of which of my emails she was printing?? Not good. I can't recommend this place at all. A job like mine shouldn't have taken more than 10 minutes. read more

I would highly recommend this place for all your printing needs. Not only due to the quality of their work...But because of their outstanding customer service! They were able to print out an old wedding photo of my parents and create a beautiful canvas for me within a day. They also were running behind and instead of asking us to come back later they hand delivered to our house exactly as they promised. Wonderful people to work with!!! read more

I went there Christmas Yves I needed about 25 pages copied I was charged $30 this guy is a crook

Go see Edgar! When we needed a backdrop printed for our #BringingItTogether Photo Shoot on very short notice (2weeks), Pasadena Image Printing was our solution. With only so much time, we found that PIP was the most helpful and resourceful option. Although we were initially misquoted for a 4x6 ft print, they made the entire process easy and convenient. I've sparingly used Pasadena Image Printing in the past for postcards and general prints. There were times when I needed a little help on the graphics because I didn't have the appropriate software for photo exporting and they helped me with no problem. In short, I definitely look forward to utilizing this service again in the near future. They have competitive pricing that proved to be useful for our budget. I appreciate how the staff were friendly and ready to assist. If you're looking for a quality print service in the Pasadena area, I highly recommend inquiring with them before making your final decision. read more

Pasadena Image Printing - Printing Services Near Me - Pasadena, California

Super quick and great quality work. Walked right in with my request and it was ready the very next day. Love supporting local businesses.

This place overcharge, treat customers as idiot on how they charge, don't come here if you have option