Dropped off my DHL package with no hassle. Friendly staff accepted and advised me when it would be…read morepicked up and on the truck.

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

I stop by at this ups store in South Pasadena and let me tell you great customer service at the…read morefinest! As of now this is the Great ups store I ever stop by to! Thank you all who work there for always showing great customer service and working hard to get us customers out of there in a timely manner! I will recommend to use the kiosk for any returns it comes in handy.

People don't run on island time. If it says it opens at 9, pls open at 9! I get it, life happens,…read morebut it's ridiculous

*update* my packages were sent out wrong! Ugh…read more I had the worst experience at this location and I will never return. I went here 2 days ago with my fiance to drop off my Vinted go order and the lady working was beyond rude. (Unfortunately didn't get a name but she was a Hispanic mid aged lady) First, she had a problem scanning my item; told me maybe they didn't pay, I should reprint labels because I probably didn't print them right etc. (weird cause I never had any issues before when I came here and got helped by someone else but I went with it cause what do I know) she re printed my labels rudely, was lazy and handed me to put them on the packages "properly" since she said I did it wrong. She then Scanned, said it wasn't working again and she had no idea to help me. So then I googled what to do while she walked in the back room to attend to her kids who were playing and doing homework while she worked upfront. I was so confused and frustrated that Online said to try another location so, I left. Went to another location 10min away- they were closed. Checked my email and all my packages said they were scanned into the system and ready to ship YET I had my packages with me. I immediately called the lady back to tell her she scanned them in and she said "oh yeah someone else had a problem after u so just come bring them back they should be fine",, "it's a system problem and I shut down the systems to reset it." I came back less than 10 min after I called at 5:43pm and they close at 6pm. The door was locked!!! All lights off!! I called 5 times and she forwarded my call each time. I stood outside banging on the door for over 6mins . We could hear and see her kids running around in the back in the dark. She finally arrived at the door after banging on the glass door and calling over and over and said "oh sorry the door automatically closes after a certain time" took my packages, smiled, and walked away back inside; yet the open sign was off, all lights off, door locked etc more than 15min early til closing time after she knew I was coming back to drop off packages. She doesn't seem like she likes what she does. Working in customer service is not for her. She made my experience horrible. horrible customer service and wasted my time. I will not return to this location. I will instead go down the street to San Marino. I could of got in trouble with Vinted and could of been out of money if my packages didn't get delivered properly, this wasn't cool and she had no idea to help. Training staff to help customers efficiently is very important and also to be welcoming and kind!!

Small shop on Huntington where you can drop off both UPS and FedEx packages which makes it very…read moreconvenient :) quick service and friendly staff. Parking can be a little harder to find depending on what time of the day you go.

I've had some pictures printed here before and I just want to take a moment to recognize the…read moremanager here because he truly goes above and beyond. He is one of the hardest working and most dedicated managers I've come across. You can genuinely see the passion he has for his job and for making sure the store runs smoothly. He is always willing to step in and help wherever he is needed, whether that means, helping customers, or taking care of things behind the scenes. What really stands out is that he puts the needs of the store and his team first, even when it means putting his own break or lunch on hold. His leadership, work ethic, and willingness to help make a noticeable difference. It's clear that he takes a lot of pride in what he does, and his dedication does not go unnoticed. Managers like him are a big part of what makes a store feel well run and welcoming. He truly deserves recognition for the effort he puts in every day. Outstanding manager and an even better example of what great leadership looks like!

This location has always been one of my favorites. The store is consistently clean, organized, and…read morewell-maintained. The staff are always friendly, professional, and incredibly helpful. I've been using their printing and shipping services for years, and they've never let me down. Even today, when I needed a last-minute print job on a Sunday, I got everything done quickly, efficiently, and at a very reasonable price there. The stuff there again was a very supportive and helpful. It's always reassuring to know I can count on this location to get things done right. Their reliable service and great customer care keep me coming back, and I highly recommend them.

One key note: If you need counter service, they are not fully open all day. As of Dec 2024, they…read moretake a lunch break in between from 2-3pm, so avoid that time if you need mailing service help. That being said, very nice place to get your shipping needs covered! The woman working the front was very nice and prompt in helping with my package. No line either which is nice. If you live in the area, recommend!

It's ok for the Amazon and UPS service it's just a mailbox place it's quick in and outread more

Superb service. Dropped off paper to be shredded. It was put into a locked bin by itself. They…read moreexplained that a shredder truck comes several times a week and it would go from the bin to the shredder - on the spot. The price was very reasonable - I have a good shredder but it would have taken hours to feed in my stuff at home and I know from experience the motor would overheat and go into shutdown mode for almost an hour, probably several times with the amount of stuff I had to shred. Mail Box Planet was an easy, inexpensive answer vs. wasting a lot of my time.

This is my second time coming in to have an Unconditional Final Waiver form completed, and once…read moreagain, everything was handled so quickly and easily. The owner is incredibly friendly and professional. Their prices are very reasonable, and you don't even need an appointment. Highly recommended!

They arbitrarily rejected my fedex drop off package for being too big and waved me off to go to the…read moresouth pasadena fedex. Not the first time that fedex shipping hasn't worked out with them. I'm sure they're nice, but I'm giving up on this location, and if you're dealing with them as a third party shippper, you should skip this place too. I've had one too many wasted trips.

I would say zero stars these are the rudest people trying to send a package back to UPS. which…read morethey have UPS on their window and inside the store, they even have a UPS cart for UPS pick ups. horrible lady walked away from me and sat down, completely, ignored me.

I had a wonderful experience working with Michael at the FedEx Printing Center. He took the time to…read moreunderstand my request, paid close attention to every detail, and genuinely cared about getting the best possible result. His patience, professionalism, and dedication really stood out. Michael went above and beyond to make sure everything turned out the way I wanted. He truly deserves an excellent review and recognition for his outstanding customer service. Thank you, Michael!

I needed a last-minute spiral binding job, and Micheal at FedEx Office took great care of me. I…read moremade a few mistakes on my end that had nothing to do with him, and he stayed friendly and professional the whole time. He helped me fix everything without making me feel rushed or embarrassed, and the finished product looked great. Thanks, Micheal, for going above and beyond. I'll definitely be coming back!

This is a great place to get a mailbox. Easy access at all hours and a friendly front desk staff…read more If it's near you or convenient for your business, consider them for your next mailbox!

Great guys. I send my mail and packages here. They are always courteous and willing to help.read more

I've been fortunate to have very positive experiences at this UPS store. The wait is typically…read moreshort (I don't recall ever taking more than 5 mins here), the employees are friendly and efficient, and there is ample parking either on the street out front or in the public parking lot behind the building. If you live locally, I highly recommend dropping by this UPS for your shipping needs!

Great service over the phone and in person!! He saved me and my deadline!…read more Thank you CHRIS !!