I came in with a huge pack of diapers and their told quickly informed me the truck was getting ready to leave. She wanted to make sure it made it on the truck so she quickly helped me label and get checked out, then ran it over herself. I had no timeline to get the package out but I was so happy with her urgency and help. Great service! read more

The workers were welcoming to me when I first walked in and they shipped my package within hours of me dropping off!

This UPS store never fails! Every time I have go to this location, I receive exceptional service. I believe the gentleman that always helps me is named John. He is a great worker and always helps me when I come in. Thanks for the great service! read more

James the worker was rude. I asked him a question regarding shipping a package and asked for clarity and he explained it to me very rudely as if I was already supposed to know the answer. I felt like telling him something. Worst customer service. read more

Drop off your packages at risk here. I sent a package overnight with a charge of 76.00. The next day I tried to track package it was lost. The sales woman had no idea where it was and could not find the tracking number on her day sheet. After 1.5 hours they found it. The receipt they gave me had a totally wrong tracking number. She took no responsibility and said this is so funny that this happened. Hmmm I don't find anything funny re the loss of my package. Not only was I overcharged, they did not offer any apologies, said the young man that helped me was new. I will definitely never use this UPS again. It is located next to stater bros. read more

Stephanie was really cool and helpful! She made the process of shipping my packages really quick. Also, very friendly! thanks Stephanie!

I just spent over an hour here with Ronald while he helped me turn my Pinterest board into reality for my son's first birthday party. I'm so impressed with the final outcome! This store does so much more than simply shipping - he helps with all your printing & copying needs as well. It was really interesting to watch every customer come in and also know him by name. Thank you, Ronald! I'll definitely be back. read more

The UPS Store - Shipping Centers Near Me - Fullerton, California

By far this location has given me the quickest, most friendly service out of the UPS stores I have used. I had 5 packages to return to Amazon and I was in and out in no time. By the way, this was at 4:30 pm. read more

This is my local UPS store and today I had a bunch of items to ship, plus I needed to hurry and get some paperwork notarized. Long story short, both Sam and Adrienne were super great and I will be coming here for all my notary and shipment needs in the future. It's so refreshing to have good old fashioned customer service. read more

Adriane, was a great help and very helpful, she went way above and beyond. I will always go there for my shipping needs.

THE CLEANEST AND MOST ORGANIZED UPS IVE EVER BEEN TO. exaggeration? Absolutely not. The girl helping us was soo friendly and helpful which is actually kind of rare as far as UPS stores go. THANK YOU!!! read more

Have been coming to this UPS store for 5 years. Excellent service. Personnel is always helpful. Store is always clean. Shout out to Sam and John for always providing excellent service! read more

Customer: (Heather P.) Need to stop spreading your fear and madness among others. Just stay home, wear a mask and keep watching the news. I have a mailbox at that store and pick up my mail on daily basis. The staff is very helpful and friendly. read more

I have used this UPS store for years Sometimes slow service as they are under staffed. But today the guy working was so rude...I just walked out. read more

I came in today with a ton of stuff to ship back to amazon. I had never done amazon returns before, so I came in just hoping the UPS people would help me out. I was so lucky that James was working! He was super helpful and walked me through each step. Usually at stores like these, the employees make me feel rushed and just do the bare minimum to help me. But I could tell James was actually invested in helping me get what I needed. He took his time so that all my returns were packaged and good to go with excellence. Definitely returning to this store! read more

Look, this location has been pretty good first half of last year. But it would be great to get my email or text notifications like i used to get when my packages arrived for my business... Lately we just do not get this anymore. Another annoyance, is they RARELY answer the phone and DO NOT HAVE VM SET UP YET?? what is up with that. Please OWNER, get over there and setup the VM and retrain on getting them to please send email or text when our very important business packages arrive. read more

David was so helpful. I had a stack load of book rentals to return to Amazon, and he was nice enough to help pack them up for me. He was so friendly and even threw in a funny shipping story during my visit. read more

I needed a secure mailbox and wanted the safety of having my packages delivered without concern of porch pirates. I picked this UPS store and am so glad I did! I can access my box 24 hours a day but prefer to go in during open hours because the staff has always been so friendly and helpful. I feel like I'm talking to a neighbor. I've also used their notary services and shipping services-both reasonably priced and super convenient. Special thanks to John for his help and making me feel welcome in my new neighborhood! read more

WORST SHIPPING EXPERIENCE EVER - I have used this location I would say a dozen times over the last couple of years (I prefer USPS its cheaper) specifically for packages I need to be meticulously tracked. Came in, paid for 2 day express, picked out a package to ship a set of keys in - I finished my transaction in under 10 min. Sounds great right? here I am a week later, online and via UPS corporate says my package has not left this store. The store says the package left the same day I dropped it off. So neither UPS Corporate nor this actual location can agree on where the package is. I believe the package never left and despite my many attempts to speak with a manager - no one has returned my calls. Save your money - try FedEx, USPS or literally any other UPS. read more

Store hours say they're open from 8:30-6:00 Monday-Friday. It is 8:41 and I am literally standing outside this location with a package that needs to be returned to Amazon. I have been waiting out here since 8:10. Probably never coming back here again. read more

Miss Emily C came into the store yesterday and came in with a drop off package that was not taped up . She then asked one of the employees to tape it up for her and send it . He said we have a one dollar tape fee . She got very rude and kept saying ARE YOU KIDDING ME . I had to step in and say we get over 100 packages a day and we pay for tape as a business and can't tape up everyone's package . She said again the same statement as she said one minute before and stormed out . We told her she could buy a roll of tape for less than 5 dollars and keep it for next time . We hardly mark up the tape for these reasons . Have Miss Emily go to the post office with a package that needs to be taped and they will tell her the same . Miss Emily is young and obviously does not know how a business operates . We do make exceptions for people that don't blurt out ARE YOU KIDDING ME 3 times in less than 10 seconds . I would have stepped in if she was polite to the employee but that was not the case . As far as Saturday the Employee was taking a bathroom break and she must have come at that exact time and we apologize for that . As far as the owner begging her for a Yelp review that never happened. Do you think an owner would ask a customer that was obviously rude to her worker for a review ? Please. We try very hard to give great customer service to every person that comes in . read more

The attendant was on her cell phone when I walked in. She continued talking on the phone for another 5-6 minutes. She asked me if I was dropping off for AT&T, I said yes. She did help me then, but then a small child comes running from the back room and starts distracting her. I know it was her daughter because the little girl called her mommy. I found it very upsetting that you would be on your cell phone at work and then bring your child into work with you! It's VERY unprofessional. I hardly ever use UPS anyway, but now I definitely don't want to have to use them again. read more

I have family that lives on the east coast and I like to use UPS to ship my gifts to my family there. I've gone to many UPS store's over the years and I must say that this is by far the best UPS customer service store I have ever been to. I've gone there several times and have always gotten a friendly person who has been eager to help me. It's been refreshing to get help from someone that doesn't have an attitude and doesn't treat you like you're inconveniencing them. read more

Adrian (Adrienne? not sure how to spell her name) is awesome! She went above and beyond to help me pack and send off my package. She catered to my needs and was so helpful. It's rare to find excellent customer service like this these days. Highly recommend this place based on my interaction with her. She measured my item, got me a box, helped me wrap it, tape it and even custom cut the box to help keep things cost effective. Great service! Thanks Adrian! I will be back for future shippings. read more

I am extremely pleased with the staff and service I receive each and every time I am at this store. They are very helpful with all of my shipping and binding needs. Greg, the store manager, is always there to help me with whatever I need and he goes above and beyond when it comes to customer service. read more

Thanks for all the help, Greg! I had many needs (notarization, big packages to NYC & TX) and Greg made it so easy & convenient.

Sent a package last week. The tracking number they provided is invalid. Now without the tracking I cannot see if my package was delivered. It contains sensitive information and both the store and UPS corporate refused to help. read more

Handling the post is always a complete drag! Thankfully Stephanie was able to help me out and make my mailing as easy and secure as possible! Excellent customer service! Thank you!! read more

showed up Saturday to return a package at 4:45 & they were closed. EVEN THOUGH THEY SAY THEY CLOSE AT 5, waisted my time & gas to get there & them be closed to then show up on Tuesday to get very super rude customer service. p.s i didn't even mention I showed up Saturday and they closed early they were just rude right off the bat. if your going to close at 445 then put that is what your closing time is. so make sure you call before you waist your time. they seem to make up there own hours as they go. as previously the owner begged for a yelp review. as I don't do these very often I felt very annoyed and frustrated as I left and didn't even give them the time of day. I'll go else where. read more

Uploaded documents to be printed but they weren't available when promised. I called the store and got nothing but attitude and excuses, the person on duty didn't even know how to handle online print orders, i would have to wait for the manager- a day after my order was supposed to be ready for pick up. Called the corporate support line twice so they could walk the person on duty through the process. My order is still not done correctly, it's been an hour and I'm stuck waiting for a manager. The hassle is not worth the $4 I saved with the coupon. Staples is far more dependable. Update- the manager finally arrived, got everything printed, apologized and refunded about half the cost of my order. I truly appreciate Greg's efforts to make it right but it seems like they have larger staffing and training issues that need to be addressed to prevent similar issues from happening going forward. read more

If I could give this place six stars I would! They were very pleasant and friendly. They got me in and out very fast. It was my first time returning something by shipping. So the easier the better for me! I accidentally left my phone there because I was in such a rush and they held on to it for me until I came to pick it up. It's rare to find honesty and integrity when you come across people now of days. It's great to see that now of days! Ask for Adrienne, she's amazing! read more

Yvette Lopez is a fantastic representative of UPS! Yvette had a line of four people waiting when I walked in. She quickly and efficiently met the needs of each customer. In my case, she went above and beyond the call of duty to be helpful to me. On two different occasions she called her supervisor to make sure she was giving me the most accurate information. Give this employee a raise! read more

Customer service beyond what's expected! Sam and Adrienne were pleasant, funny and really helped me out. I'll go back. For sure!

I've been to this store several times now. They've made it easy and as quick as they can. I will return when the need arises! Thanks!

Came back with an Amazon ups label and they charge for tape! Been to another store and have never heard of this!

Was just here quickly to drop something off. The guy working in the front was very friendly and polite. There was another customer in front of me but he still made both of us feel acknowledged. read more

This is my go to store if I need any print services or if I need to ship anything because it's always cheap and fast. The sales associates was not only very attentive and friendly but, she was very funny! I think her name is Nicole but I highly recommend this store I also have a box here and they also let me call to check if I have any mail so I don't have to waste any gas. read more

My wife and I have patronized this store over the years for shipping and purchasing related supplies but today we needed notary services. We had 4 documents that needed to be notarized and Michael who took care of our needs handled everything in a promp and professional manner. The service was great. We highly recommend this store. read more

I was disappointed in the way I was treated at the Fullerton UPS store. Since birth I was always called "Cindy" instead of Cynthia. Cindy is a generally accepted short name for Cynthia. The notary refused to notarize my document as it was not an exact match to my ID. I understand the law. She was very condescending and stated "she did not know me". I did not know nor do I want to know her. In 30 years of having documents notarized no one ever brought that up or refused to notarize me. It could have been handled with more class. read more

We received excellent overall service at this location. Adrienne was very helpful on the phone and answered all my questions about shipping to the Eat Coast. She even looked up pricing for me via telephone. Once inside the store we received amazing customer service from Mike. He was quite helpful, efficient and very fun to work with. read more