Very disappointed on the 2 employees working yesterday morning (May 9th). I was there to ship out some packages I was the only one in the store & out loud they were criticizing on who I believe was a Hispanic who submitted an application. Oscar, who was at cashier and a blonde lady made comments of how this person spoke no English and made fun of how he/she really expects to get a job there. This frustrates me and will not be coming here anymore. We all start off somewhere! Instead of laughing at someone else really think about how your a grown man working at a UPS Store. read more

I love this store. All of my shipment addresses are already saved there. They are super responsible with all of my packages . This is definitely my go to store for any mailings or supplies. read more

Rip off. Not even worth the convenience. Almost 4 dollars to send an email? Mailing stuff is quite high also. Forget this place.

This is by far the best UPS store I have ever been to. Everyone speaks and understands English. They are professional and all provide outstanding customer service. We have shipped many packages there and everything has been packed perfectly. read more

Terrible customer service! Tried to modify shipment and/or get a partial refund. The store owner refused. Further when I requested that she call a corporate ups to resolve this, she told me I must leave or she will call police. read more

I'll preface this by saying the store was not overwhelmingly busy, nor even steadily busy it seemed as the associate behind the counter had apparently just finished a transaction with one other customer. I was next. I stood well within the 6ft distancing requirements , in fact probably more like 10 feet. I was trying not to drop the two packages I needed to ship, one which was well over 25lbs and awkwardly shaped with another smaller box perched precariously on top of that all while holding phone, keys etc. I wait patiently to be acknowledged, as I am not going to just go up to the counter and plop my things down rudely. I've never worked in shipping/logistics type retail, but have worked in the hospitality industry for many years and believe in giving people a minute to continue to the next transaction. Well, I proceeded to wait for at least 2 more minutes as the counter girl laboriously taped up a package, danced around to a song I can only assume was in her head , as it did not seem to be the elevator/ background music currently on the store's audio system. I'm all about people enjoying their work environment, but hey, I'm about to drop all of my stuff I juggled and struggled with, and eventually I did. She never even acknowledged me. Finally, and I really am not exaggerating, another co worker entered the store with cleaning products and that was an additional 2 minute completely unnecessary, ridiculous conversation to endure about which cleaning product smelled like cleaning product? And not something else? Whatever that meant. I was puzzled and completely exasperated at this point. I really DO NOT expect 5 star treatment at a UPS store. I do expect the absolute most basic level of courteousness. This girl went out of her way to be rude to me, for no reason. None whatsoever. When I finally did get called up to the counter, which in all sincerity was almost 6 minutes, I know for a fact as I had somewhere to be and needed to get this little errand done, and after my packages clumsily fell out of my arms I left them near me on the floor and was checking the time consistently. Our interaction was even worse than the abject rudeness of this individual as she clearly doesn't even understand the basics of her job. I needed to make a copy, A copy mind you, a copy of a document I already had that was too large for my home printer to accurately display all of the text. I asked her how do I access and pay for the copier, once again, I reiterated, for one black and white single page copy. She starts insisting I need to take a screen shot of the document and from there email it to her. at the ups email? I don't really know what that even meant and the absurdity of it. Email a copy of my confidential document? Sure, here's my birth certificate, why wouldn't I give my private info to the abrasive and off putting heavy set counter girl! Why not? Great idea! All she said was screen shot it and then email it to me. What?! Really? Why? I have the document I need a copy of in my hand.I was utterly confused, by which she added, well it's a flat rate of $3.00. For one copy? One copy and one sheet of paper. I walked over to their giant, archaic copy machine and literally felt like I had to act out the whole process to get her to understand. She finally did after failing twice to get correct dimensions where it wasn't 4 point font and unreadable or enlarged and two pages. Back in the day, a copy from a copy machine was 10 cents. In the end I think she ended up charging me for the copies she messed up on , as it was 24 cents. I don't care about 24 cents or $3.00, the money is not the issue, that means absolutely nothing to me. It's really the principle of the matter. Wow, going out of your way to be rude AND overcharging people for petty things. Not a very good way of keeping customers or treating people in general. read more

Sent a 5 page fax was charged $7.65. I politely asked the gentleman who owns the store why it was reasonable to charge that much and he basically told me to pound sand. I have to say they lost a customer that day! Life is too short for rudeness and being overcharged. read more

Great customer service here! They helped me package a large floor rug, and even helped me bring it out of my car!!!

This is the BEST UPS Store! Everyone is helpful and the service is always fast. I had to ship 50 boxes over a period of a few weeks and every time I went into the store the crew was ready to help. They are warm and friendly too! read more

Dropped off package yesterday and the guy was incredibly rude. I'll be going to another site that wants my business.

Had a P.O. Box for my business there for years, they were top of the line friendly & professional, amazingly used to welcome me by my first name. Ended up moving due to a new P.O. Box franchise opening up much closer to me, but have suffered ever since. Convenience is great, but I do miss the much higher level of service I received from this UPS Store franchise! read more

The BEST UPS store. The staff is so kind, knowledgable, friendly and fast. I don't take my business anywhere else.

Want it done fast, efficient and on time? These guys did a last minute business card order for me, a super rush job. They made sure it was here on time and the cards came out perfect!!! Thanks to Johnna for making my experience great! read more

I have been a box holder here since the store opened. I have always had fantastic service. Unfortunately, I am moving and will be forced to find another mailbox store. I have been shopping around and am very disappointed in the quality of the other mailbox stores. It really makes me appreciate this story and it's employees. read more

Terrible customer service. Will definitely not use this ups store again! Spreading the word to other community members as well. Treated horribly by the owner read more

I like the employees here. They are very sensitive to customers needs. Friendly and professional. The place gets crowded but they do their best to serve everybody in a timely fashion. read more

They are very professional and help! I know whatever I need for notaries or shipping will be handled efficiently with the great staff at this location. read more

Love this store and the people! I will not go anywhere else :) They are always so helpful and I truly enjoy visiting with them.

Great, friendly staff! Awesome service! I have a postal box at this location and find everyone there very professional. I receive a text whenever I get a package which is incredibly convenient. read more

This is the absolute BEST UPS store in the area! Up until 2 years ago I had a post office box with them but I still use them for anything else that I need. The staff is SO helpful,friendly, patient,professional and they have a great sense of humor! I had to drop by a UPS store down the street a few months ago and I could not believe how unprofessional they were. Will only come to these guys from now on. Lesson learned! read more

Disappointing customer service. They were out of mailing packets and I had to buy a Manila envelope to send my UPS shipment. No apologies and bad attitudes. Will go to other stores with helpful and professional people. read more

The people here are awesome. I have a mailbox here and they always remember me even if I haven't been in for awhile. They are organized and always have a great attitude. Some of them have worked there since I got my box two years ago which is really nice and says something about the store and owner. It's to the point where I'm not sure I'll ever get rid of it. It's so convenient to have my packages always signed for and getting a text when they arrive. Also, it cuts down on the junk mail I receive. I love this store! Thanks guys. read more

The two young guys working here were Very rude and not at all helpful. Will not be stopping by this location ever again. They do not give two shits about the customer and I will take my business elsewhere. read more

This is the best store. I use them for not only shipping but for printing. They are always very welcoming and helpful. I recommend them to everyone. If you want something done right and for a good price try the Encinitas ups store! read more

I love having the UPS store do my print jobs. They are fast, accurate, and a pleasure to work with.

They have the rudest and least helpful staff. I rented a mailbox there for few months but would never give my business to them again..

If anyone thinks all UPS stores are created equally, they are wrong! I've been to several locations over the years and this store (by Starbucks and Barnes and Noble in Encinitas), is, without a doubt, THE BEST! Jordan and his staff are, in a word, AWESOME! In addition to the mundane tasks of shipping (at which they are very good), they also do my business cards, clients mailings and even my construction site banners! The quality of work is unsurpassed, and the service is the best anywhere. I would HIGHLY recommend this UPS Store!! read more

Great Service. Been coming here for a while. I don't think the manager is rude, maybe just has a dry sense of humor?

The UPS Store owners/employees are the best - Jordan, Oscar, Jonna, John, apologies for missing anyone. Super friendly, they provide a nice old-fashioned neighborhood store feel. read more

I have worked with these folks for many years now as my business address. It has been a great relationship. They not only provide solutions for my business mail, but also assist with my shipping needs from time to time - both sending and receiving. Love the text alerts for packages. Great people doing great work! read more

Awesome customer service!! Came in tonight to mail something of great sentimental value to the mother of someone who passed away. Briefly explained the situation to Jordan who was helping us and he was fantastic. Took great care to make sure the very fragile item was properly packed and that we had the safest, best possible service at the best value to get it where it was going. Thank you so much for your help and compassion! read more

This UPS Store is my a main part of my business, all the employees are nice and very helpful always, I'm 100% recommend this place for all the needs that you looking. read more

I had a special package for my sister in a far away location and needed that extra touch. And guess what....they have it, can do it and did it with a smile. Package arrived on time and in good shape. Check then out for a lot more then just shipping. Color copies are some of the most affordable in town. Jordan and the team are first class. In my business I need to do the Life Scan occassionally and they have the latest equipment and price right. read more

I have used this store a couple times. It is a far cry from the one only minutes from my house (which I will never use again as they are extremely rude). I will travel 20 minutes to use them. They are super friendly and very accommodating. The manager always goes above and beyond to help. read more

Not friendly at all, blonde woman was unpleasant as in my previous visits. I also felt I am intruding ?? I paid for Notary and postage and the package never arrived...I felt really awkward walking out of there and I will not return to the unprofessional un-service they offer. I would have let this go, but this is one of SEVERAL times I had "special" treatment here. Strange place. read more

The courtesy and professionalism demonstrated at this location is tremendous. I've almost always had an ultra great experience there. Recently, I was blown away by their top-notch customer service. I had a return shipping label sent to me via email from an Internet marketplace vendor who filled incorrectly. The shipping label was actually for the USPS. I don't have a printer. When I arrived at my local USPS facility, they told me under no uncertain terms could they print my label. So, instead, I went to the local UPS store, which I've used on various other occasions, knowing that they can print labels for a small fee. I told them the irony in me asking them to print the label, and felt a slight bit of embarrassment. Not only did the clerk print the label for me, the person handed me a label protector for the package. I was stunned by the generous gesture-- though small, it went a long way (note: I'm writing this). I'm certain the USPS would've made me pay for that extra small piece of plastic. Needless to say, I will continue doing business with this location as long as they continue treating their customers with dignity and kindness. read more