Extremely helpful and provided information on prices and where to go to send an international package. Could have just taken my money and been done with it. Instead, he prioritized what was best for my situation and not his financial bottom line. Can't say that I see that too often. read more

Service was great and salesperson was knowledgeable and pleasant. I needed Canadian passport photos and he knew all the rules (different from US passport photos). read more

Andrew is amazing I've been a longtime customer for years and I live closer to another postal annex but keep choosing to go to this one because he goes the extra mile to help me out not many people in this industry do that he genuinely cares read more

I've had my mailbox at this Postal Annex for over 10 years, and Andrew has been the reason I've stayed so loyal. He's always patient and kind, even when the shop is busy, and he consistently goes above and beyond to make sure I'm taken care of. Whether it's finding the best deals for my shipping needs, offering smart solutions for business mailing, or just helping with everyday personal packages, Andrew always comes through. On top of that, he's funny, thoughtful, and even shares great book and travel recommendations that brighten my day. It's rare to find someone who's not only reliable and knowledgeable, but also genuinely enjoyable to interact with. Andrew makes what could be a quick errand into a positive experience every time. Highly recommend this location--especially because of him! read more

I am having issues with my Yelp app on iPhone. I do not see the prompt "edit review" beneath my previous review, which I posted less than a month ago. So, I stand by my words, but I'm upgrading this review to three stars. It wasn't the owner/manager's fault that prices are so high, everywhere, for everything. He did offer that I could mail my check and old passport and the passport renewal forms, which he printed out, and which I filled out, for less money at the post office. read more

Super great experience! We went in with something we needed to ship. Postal Annex cut box to size, filled it with packing material, taped it up then gave us the shipping options. He made it so easy and at a great price! read more

Used this place multiple times. The guy is super nice and always very helpful when shipping items out

Love this location! I ended up here on an off chance because the Postal Annex closer to my house (the one off La Costa Ave) was closed for no apparent reason. I was so happy that this location was open and that they could assist with my return parcel. This was my first time ever having to ship internationally and I was a little nervous about doing all the customs paperwork correctly, but thank goodness I met Andrew who saved the day! He made it a super easy, quick, and non-intimidating process and I am so grateful for his help. I also liked how seriously they are taking Covid precautions. I felt extremely safe and I admired their setup for social distancing plus respect for proper facial coverings. Great job guys! This location is definitely worth making the extra five minute drive for me and I'll be sending my friends your way! read more

Recommended for international shipping!!! I was wanting to compare shipping options to send a package to Australia. Andrew was very helpful on the phone. I wanted to include an extra small item if it didn't cost more, so he helped me weight it a few times in different boxes with some of the original padding removed. Finally he printed a USPS label and I added more clear tape and put it in the USPS box to be picked up. No wait when I arrived and much better experience than the post office! read more

I am a customer of this establishment many years. Michael is very attentive and is very good at helping you with notary and packages. I also have a PO Box for a charity that I work with. it's great to have the service so close to my home and to be able to count on this service which is really important. read more

This is probably my 2nd review of a business in all the years I've been on Yelp. I'm pretty sure I encountered the same person the reviewer Daniela did. Today was my 2nd time in & I was just dropping off a package that was already packed & had postage, etc. Nothing to be done but I did ask if he had a strip of tape to spare just to safe since the sticky strip wasn't that wide. He gruffed a little at my request & then unenthusiastically looked at my package and said "You really should take this to the Post Office." He then said "There's no accountability here". I'm thinking-Isn't this what you do? I had no problem dropping off the exact type of package with postage going to the exact address at another PA 3 weeks ago? Anyway, I just took my package and decided to go and as I left he said "you're welcome for the free tape." WOW. This guy.. This was the second time I've been in just because I was in the neighborhood & he acted like he was doing me a favor by his mere presence last time, too. It was a phone return to insurance co. that did have tracking info that didn't show it left for a couple days. Yikes. I know these are franchise and I don't know if he's the owner but I love the one down in Pt Loma but I'll never come here again. read more

Andrew is by the far one of the nicest men I've ever met. He is so friendly, remembers you, details you've discussed is the past, makes you feel a sense of community. As a 29 year woman, born & raised here, it's refreshing that customer service like that still exists. Something I had only heard of from my grandparents stories. Takes you back to the mom & pop shops time in Encinitas where everyone knew everyone, and you had a "local spot" that you were loyal to for each area of your life. To give you even more of an insight, I moved further away from this location and still come here to ship things, not for convenience but for the customer service. read more

Although I reside in Carlsbad, I was down in Encinitas and needed to get a document notarized as well as scanned and emailed back to me as an attachment. The gentleman did that for one, but failed with the second and most important one. After requesting that he correctly send the doc as an attachment, he replied with a snarky comment and still failed to send it as an attachment. With no attachment I wasn't able to save it in my G Drive, and therefore wasn't able to send it off in an email. If you pay for a service you should get what you pay for. As such they've lost me as a customer. read more

Andrew is the best. He provides good customer service and is professional, efficient and fast. I highly recommend him.

Andrew is awesome! Very helpful when things need to be done for postage. He's a very genuine guy and knows what he's doing. Thanks for all your help Andrew!! read more

I had the most wonderful customer service by the two ladies working today. Kelsey went out of her way to help me to package and label my parcels. Thank you so much for all the help. read more

We have had a postal box here for 2 years now and can't say enough about this place. Andrew is great at letting me know when I have packages and I can always send things out without long lines. Truly a great business and neighborhood gem. read more

The guy who works there is so rude, I always come here because is close to my house but I won't be coming back, I don't know if he is the owner, but if he is not the owner should keep his eyes open for costumer service, really bad. (I guess his name is Andrew, not too sure) read more