I've come to this UPS location several times in the past year for work and have left with a huge smile on my face every time. Amanda is very kind, I love when she helps me. The younger gentleman has been great too. Dave has never helped me. I'm a little nervous to get him after I've read all the reviews about him lol I can only review based the service I've received and it's always been great. They keep all my shipments on file which has made subsequent shipments to the same locations that much easier. Shipping isn't inexpensive and I think the cost would be the same at any location. So, for all the things within their control, I think this is a great store and I will return. read more

Sadly the man that works here is sooooo condescending and rude to every single customer I've seen him interact with.... I now go out of my way to go down the street to another UPS just to avoid watching him treat his customers with 0 kindness or customer service. The other 2 ladies that work here are so nice, patient and kind though, so it makes me sad to post a terrible review like this but in a customer facing business this is not acceptable. read more

I came in to ship out a box as a return. The staff was very friendly. The cost was decent, they were fast and even securely put extra tape on the box for me. Got notification it was delivered today. They performed a service that didn't disappoint. Thank you very much. read more

The UPS Store - Shipping Centers Near Me - Encinitas, California

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It's unfortunate to leave a negative review because everyone else I've interacted with at this location has always been kind and helpful. However, I can't say the same about Dave, the owner. Every interaction I've had with him has been unpleasant. He consistently comes across as rude, unwelcoming, and lacking basic customer service skills. I've overlooked his attitude several times because the rest of the staff has been wonderful. As a business owner, you should set the example for professionalism, kindness, and respect, especially when dealing with customers and your own employees/family. Unfortunately, Dave has made it clear that customer service is not a priority, and I'll be taking my business elsewhere. It's disappointing and this is a poor representation of UPS. read more

Honestly this family run business struggles to enjoy their work. Not friendly and always looking for a reason to get out of providing kind and helpful service. I prefer the UPS by Target where you're actually met with a smile. read more

i have been going here for 15 years (thats on me....but its convenient) The owner is so rude and condescending EVERY TIME!!! He is very impatient and talks to everyone like they are dumb and he is so much better. It's actually embarrassing and infuriating to watch him talk to sweet old ladies like this (but he does it to everyone) The staff all act like they hate their job and it isnt uncommon for me to walk in, be the only one there and not even acknowledged by the 2 people working. Its so strange.... I will now drive out of my way so i never have to return to this store. You're behavior is gross Dave. read more

Dave is consistently rude and unhelpful and acts like every customer is an inconvenience The 2 woman in there are lovely and I try and only deal with them read more

Pushy and rude . They prioritize packing stuff over customer service. Even though they are closest to my house I ll go elsewhere. The guy practically mowed me over with his dolly and box, saying excuse me , excuse me in a big rush! read more

The two cashiers pretended they couldn't see me and had to be prompted by someone else to pay attention to the forming line of customers. Then the person who is helping me was acting like i am NPC asking coworker to pick them up at McDonald's chocolate milkshake instead of having a normal customer interaction. Awkwardddd and lowkey oblivious read more

We just moved to town a few days ago and I had a handful of packages to return . I had the joy of getting into Dave's line who is rude and pushy and should not be in any customer service business. Every package felt like it was an inconvenience to process and after every one , IS THAT IT? . "If you're not prepared you can step back." WHILE he was excessively shaking a paper bag to hurry me up .Very weird behavior that I have never encountered at any UPS store let alone business.. A line formed and I took the last one of my packages and left . Had to come here to read reviews because I knew there would be several and not to my surprise there are . This guy owns this place ? Yikes ! Won't be back.. read more

I came in to notarize documents. They had three staff members and nobody in line and they turned me down because I had too many documents to notarize. Mind you they make $15 per notarized document and I had eight documents that needed to be notarized twice a piece. IThey went to the back and came back and said the manager says we don't have a notary available. Didn't even matter that I had an appointment. No wonder they have such bad reviews. Went to the UPS store near target and they had no issue notarizing my documents, even though they were completely smashed with a long line. read more

Definitely one of the worst UPS stores I've been to. Consistently unhelpful, unorganized, and poor customer service. Highly recommend visiting any UPS store other than this one. read more

I usually don't write reviews and somehow had an urge to come here and compliment the service today. Super friendly gentleman. He was patient with all of the customers, some ppl had several Amazon returns and other ppl had big boxes, he was friendly and helpful. read more

I've been coming to this UPS Store for over five years, usually two or three times a week, and have always had great experiences with the staff. Everyone here has been friendly, helpful, and professional, except for Dave. Today was my first time being helped by Dave, and it was easily the worst experience I've ever had at this store. He was rude, dismissive, and handled my packages with zero care, as if they didn't matter at all. At first, I thought maybe he was just having a rough day, but after reading other reviews, it seems this is a common issue. It's really unfortunate because the rest of the team is great, but one person's attitude can ruin the whole experience. After so many years of coming here, this will be my last visit. Like others have said, take your business elsewhere. The UPS Store on El Camino and Town Center (across from Home Depot) is friendly, professional, and so much better all around. read more

The team is always so helpful and I enjoy using this local business. They are great for shipping and for package returns.

Hey Dave --- read these reviews and change your approach to people!! Ever heard of the term, CUSTOMER SERVICE?!?! You are the most passive-aggressive, rude, condescending business owner I've ever encountered. You act like processing an Amazon return is inconvenient. I came in the other day with several returns and you made a big deal about pulling out a shelf to hold my items, hitting me in the leg while doing so, and then acted surprised when it hit me. Yet, I watched you do it again to another woman right after me, who actually told you that you hit her, and you said, "Oh, did I? I'm sorry, I didn't mean to do that," in a very passive aggressive way. But before you pulled out the shelf and hit her in the leg, you said to her, "Wow! That's a lot of returns! What happened??" First of all, NONE OF YOUR BUSINESS! Second, WHAT DO YOU CARE? You're making money on processing our returns! You are also extremely rude and condescending to your staff (and I'm pretty sure one is your wife and one is your granddaughter). I feel sorry that they have to work/live with you and put up with your sh*t all day long. I have used your location because it's closest, but never again. I will take my business elsewhere, like so many other reviewers have done. Good riddance. read more

Dave (the owner) has the worst customer service I've ever experienced. I rarely write negative reviews, but the amount of times I've had a negative experience because of Dave makes me feel obligated to say something. He's made sarcastic, backhanded, and passive aggressive comments every time he's helped me. He also does this weird thing where he pushes boxes back at me across the counter - it feels like some sort of attempt at a power move and it's very weird. Overall, he's just very impolite and unprofessional, and I hope that can change in the future. I have nothing against any of the other employees at the store, they're actually pretty nice. Honestly, I just feel bad that they have to put up with this guy every single day. For anyone reading this, please take your business elsewhere. The store makes a profit when they process Amazon returns, and I just don't feel right supporting such a poorly run franchise. I highly recommend going to the other UPS store off of El Camino and Town Center, across from Home Depot (1084 N El Camino Real Ste B, Encinitas, CA 92024). They are actually polite, professional, and you will probably be helped 3x faster there. For Dave, please listen to the complaints in your reviews and try to improve. I truly hope that you can change your attitude and have a successful business. read more

The service is horrendous. I am not sure how they are still in business. Slow and rude at the same time .

Excellent service by Dave, Kristin, and Amanda and Cody! I love this store! I come all the time. Barbara

Customer service is not good, tossing packages, not friendly, and a strong B.O. smell... This store is closer to my home but I will drive a bit farther to the one near Target. read more

If you just want to be treated like crap for no reason at all, I highly recommend asking for help from the owner. The owner kicked us out after throwing a package on the floor and then scooping up the remaining packages we had and chucking them outside. Security came and sided with my husband and I. read more

THE OWNER IS RUDE, CONDESCENDING, AND ARGUMENTATIVE and UNHELPFUL!!!! I live very close but make the extra drive to the UPS Store in the Target shopping center as every employee there is kind, friendly and helpful! I f you like being berating and talked down to like you're stupid in front of other people, then this is your store! Dave, you don't even deserve one star! read more

I have been to this location several times and have always received amazing service. Both the owner and her daughter have been very friendly and accommodating. read more

Dave is so rude have no idea how he works there but was the worst today is how he spoke to employee that worked there! That is a hostile workplace and I hope that employee leaves . He is rude always annoyed with customers. Terrible read more

Try to avoid being served by Dave the old owner the old guy everyone else is exceptional fast friendly but the owner Dave is rude snarky condescending and should really just stay home read more

if there were zero stars I'd select and I rarely write reviews Dave was beyond rude when I simply asked for the store e mail address and he barked " it's over there" and pointed across the store When the kid who is training I think went to read it to me he said " she's a grown woman and can get it herself" what a waste of breath when he could have been a gentleman and just told me I've had many bad experiences with him but today was my last day going there Something needs to be reported I think with so many complaints about him Ugh read more

The old man that worked there kicked my box out of the way and into my leg because he said it was in the way. He then reached in front of me to open a slide out table and hit his hand against my genitals. read more

Mr. Bag it and Tag it, aka Dave, is so condescending, rude, disrespectful, and pushy. If you don't have everything exactly how you expect it he will definitely let you know. Heaven forbid you don't use the shelf in front of the scale. Or you set your package in the wrong spot. I'm tired of walking on eggshells to return an Amazon order. I assume the reason all Of his employees are family members is nobody else would want to work for him as he micromanages everything they do. Even though this location is much closer, I'm opting for the UPS store in the target shopping center from now on because I'm tired of dreading sending back Amazon packages and giving him business the be berated. Hey Dave, you are no longer in the military and barking orders at me. read more

I just had a similar experience with the owner Dave. He yelled at a female employee and unfortunately I was next in line to have him help me. He held the scanner at an angle to my QR code & told me it didn't scan, tried to gaslight the saying my phone needed to be on the brightest setting. I enlarged the QR code & told him to try again. What a rude old man. He needs to retire & be grouchy in private. Both ladies that work there are great- not sure how they can tolerate Dave. Whoever the franchise owner needs to oust this guy. read more

Very slow. And the old guy is really rude. It's not bad when the granddaughter or grandma are working. Otherwise it's not a pleasant experience. I try to avoid. read more

I've been dropping packages off here for 2 years, and the staff is amazing! Couldn't be nicer! Barbara Roberts

If I can leave negative stars I would. Should've looked at the reviews of the store before coming in obviously there's a reason why they have such poor reviews and I experienced that today myself and also on Sunday will never be coming here again. It seems that a lot of of the local UPS stores are all miserable human beings I drive up to the Poinsettia location they are an absolute joy to work with and honestly it's worth going the distance. On Sunday a miserable old man refused to take my package, even though I was already in the store because he said he was going on his lunch break and he doesn't deal with things on his lunch break, even though I was already in the store and I said OK well, I'll just leave my package on the counter and you can scan it when you're done your lunch break and he told me no I'm not doing that so I left my package and left and somehow it magically got scanned and that should've been assigned to not go back however I was in the area and it was convenient to stop here and I stopped in again this time with a UPS package and a post office package which every other UPS store I've ever been to accept post office packages because the post office makes stops at local UPS stores. The manager of the store is a miserable old lady who scanned in my UPS package and told me that she would not be accepting my post office package at which point I said what do you mean? I literally dropped off a post office package here the other day and they picked it up and she said oh the post office comes here but they don't pick up packages. They only pick up mail and I said what do you mean they don't pick up packages I literally dropped off a package the other day and it somehow magically got scanned and picked up. Are you saying that I made that up and she said I'm not saying anything but I'm not accepting your package today. It seems that the people who work here are lazy, miserable minimum wage workers who hate their lives and seem to hate the general local population. Life is too short to be subjected to people like that I will be taking my business elsewhere and I suggest you do the same. read more

If I could give this location 0 stars for the way I was just treated, I would. Completely ridiculous. I show up at 2:52. They close at 3:00. I go inside and there were maybe 4-5 people in front of me. I get in line. The old white man behind the counter looks at me and says, "How did she get in?" Baffled, I say "Uhh through the door...?" He leaves his current customer, walks to the door, pushes it open, notices it's broken and says "That's the problem right there. The door is broken." He then OPENS THE DOOR FOR ME AND MOTIONS TO THE WOMAN IN FRONT OF ME, "That's my last customer. We close at 3:00." I have never been so disrespected in my life. I know you close at 3:00, which is why I'm here BEFORE THEN. Wow. Go to any other location but here if you want to be treated with dignity and respect. Unbelievable. Miserable old pr***. read more

Owners an idiot. Watched him give the worker helping me a hard time and I said is always like this? She nodded. She was helping me and one of his old guy friends came in and he bypassed everyone in line. Basically made girl helping me and I go to a different line. I was gonna light him up but too close to Xmas. I'd feel bad. Don't go here unless you have to read more

So helpful and efficient and kind! Everyone is so polite and made sure everything I needed done was quick and easy.

The manager is very rude and unprofessional! Do not come here! I was in today and had questions regarding my packages and best way to box them and he moved my things and told me to get back in line and I wouldn't be helped until I figured it out myself. read more

I have been to this store three times in the last month and will never go again! Two of these three times I had to deal with the old white-haired guy. He is pushy and rude and not helpful in any way. He wants your business but does not want to provide ANY customer service! Never again!! read more

The previous reviews say it all. This is the second time I've used this location and the staff couldn't be any slower and unwelcoming. It's a burden to serve customers. There are plenty of other locations - use those! read more

Most disgusting customer service from a UPS location! Unfortunately this is close to work so I come here on my lunch break for returns. When I have the extra time I drive further down the street to the other location (I highly recommend you doing that). Service is ALWAYS slow. Line starts at the door and I'm always waiting at least 10 minutes. Today was the worst! 4 staff members standing behind desk. Walked in and waited where the line ALWAYS starts (by the door). Old man finally saw me and asked if I was waiting for something. No shit you idiot! I'm waiting in your line! Then the proceeds to tell me to walk down while shaking his head. F%*£ you! Learn to be more efficient and pay attention to your customers! Don't know how this locations hasn't gotten things together. Service at UPS down the street is a million times better. Kind, fast, efficient! This location is not worth you time if you don't have to go. Even as the only customer in the store waiting in line, I had to wait. read more

I had to ship a stuffed animal to my favorite niece, but it wasn't small! This family-friendly operation did an incredible job at helping me find the right boxing solution at a great price! Had I shipped it without their help it would have cost over $350! They helped me cit that price by over half! Super helpful and always very friendly, they are incredible here! read more

The UPS Store - He helped me get this stuffed animal to my niece at a great price! - Shipping Centers Near Me - Encinitas, California