I visited Postal Depot after being extremely disappointed at Staples, Solana Beach…read more I received excellent, personalized service at Postal Depot and I'm sure I will return again for basic copy services. Prices were low, and employees were kind and very very helpful!

Honestly there is no better mailbox stop for all your packaging, mail, notary, and gift solutions…read morethan postal depot. I've been a regular now for 5 years. Great prices and amazing service from the staff!! highly recommended!!!

This review is written with an overwhelming amount of gratitude…read more I recently relocated my remaining personal belongings from California to my home in the New England area, and several of the pieces I entrusted to this UPS Store were absolutely irreplaceable, not necessarily because of their monetary value, but because of the memories and chapters of my life they represent. Among them were a religious framed portrait that has been with me for over 20 years, my framed master's degree from the University of Southern California, and my US Navy SEAL retirement plaque and display. I also entrusted them with other meaningful pieces that have traveled with me through different stages of my life. Every single item arrived beautifully packed, completely intact, and without damage. What touched me most was the care that went into the packing. As I opened each shipment at my new home, I found myself crying tears of joy. These weren't simply pictures, plaques, frames, and memorabilia coming out of boxes. They were strong, loving, painful, beautiful, and intense memories coming home. My USC degree represents far more to me than an education. I earned it while caregiving for my mother, traveling between San Diego and Los Angeles, taking her to medical appointments, managing her care, navigating tremendous challenges in my personal life, and continuing my education through all of it. That framed degree arrived without so much as a scratch. My religious portrait arrived equally perfect. And today, I opened the final shipment containing my USC/Navy retirement display. Once again: perfect. There is a tremendous difference between simply shipping someone's property and understanding that you have been entrusted with pieces of someone's life. I felt that difference in every box I opened. To everyone who helped pack and ship these belongings: thank you. Thank you for your professionalism, but even more importantly, thank you for the care you showed my belongings when I could no longer personally protect them on their journey across the country. Everything has arrived safely. Everything has arrived intact. And finally, I feel like I'm home. With heartfelt gratitude

I had an extremely unpleasant experience with Jeff, the store manager. I was the first customer in…read morethe store at around 7:30 am this morning and from the moment I arrived, he was rude and dismissive. I calmly explained my situation to him, but instead of listening or trying to help, he essentially told me to be quiet, saying, "I've worked here for 20 years. Let me do my job." I was honestly taken aback by the way he spoke to me. I was just explaining my situation. To make matters worse, I was never given a receipt or any confirmation that my transaction/request had actually been completed. I left the store frustrated and unhappy, unsure of whether my issue had even been properly handled. Unfortunately, this does not seem to be an isolated incident. I have witnessed Jeff being rude to other customers as well. I'm a regular at that UPS store. A store manager should be someone who knows how to communicate respectfully and professionally with customers. Based on my experience, Jeff does not demonstrate those qualities. I strongly believe management should address his behavior and seriously consider whether he is the right person to be representing the store. Customers deserve to be treated with courtesy and respect, regardless of how busy or frustrated an employee may be.

Amazing service. Been using art for like 15 years at this point. Saves me a ton of time getting all…read moremy mail to one location for all my businesses and personal mail instead of to my home address and having to change everything every few years when I move. Plus he texts me photos when something urgent comes in and I can't come right away or am out of town!

Been using this mailbox station for over 10 years. Art is super friendly and reliable. Highly…read morerecommend to anyone looking for a PO Box station and excellent services.

Busy AF but helpful and they move the line really quickly. It's a good spot with great customer…read moreservice.

I have supported this business since it was Kinkos and all things before and in between. I will…read moreNEVER go in again. The staff is rude. "I've got a lot of work to do, you'll have to wait". Meanwhile, there are no other people in the store.... It is the third time I've been in trying to get something copied, second time today. The young man didn't want to come to the machines to help me problem solve, wouldn't let me see the full screen on his computer, when I asked if I could come behind the counter to see the full screen, he wouldn't let me. The first time I came in with this particular project, I tried doing it myself on their machines. I couldn't figure it out, so I went to the counter. The young lady at the counter handed me a laminated sheet and said "email it to us and we'll see if we can print it." I put the image on a thumb drive, after I had emailed and not heard anything, attempting to print from a thumb drive. "We're too busy here, you'll just have to wait till someone's available." When I asked about my email and no response, the young man said "we get so many emails, we just trash them all." What is the purpose of handing me a laminated card and then trashing the emails? Do you want my business.? He told me I could go somewhere else if I wanted. He told me it was impossible to change the size of what I wanted printed. I left. Tomorrow I call the manager, Don't even bother with this place. Rude and unhelpful.

Wonderful customer service no matter how busy they are or how long the line is. I love that they…read morehave the machine that you can also use to send your Amazon packages back yourself. I have never been treated rudely or condescendingly, unlike another local UPS store that I used to go to. Even though this one is further from my house, I will gladly take the extra time to be treated with respect and courtesy.

I love this location. The employees are always so friendly. It was so nice to see their Halloween…read morespirit the other day, costumes made the experience festive and fun. You know they have a fun working environment when you see spirit during the holidays.

Ruben helped me to print a lengthy document I needed for a project. He not only printed it, but…read morehelped me to format it all correctly and let me stay a few minutes late to use the cutting machine on site afterwards. I had to be there for about an hour total, and was able to pull together exactly what I needed. It was the best customer service I have experienced in years - maybe ever. I don't usually write reviews, but had such a great experience I had to share. Thank you, Ruben!

Did my research online and saw this location is open more hours which for a mailing service makes…read morethe most sense. I called for prices and got them but was then told I would have to wait to find out if there were any available because the man was busy sorting mail at the moment and he was unable to go into the computer to check because his screen is busy checking in mail?!???!?? Are you serious? Just unacceptable in today's world. This painted the picture of the living nightmare renting a mailbox could be like here and is clearly a sign to take my business elsewhere. I shared I was looking to make my decision now and would drive there in person and he repeated well I can't do it for you right now because I am sorting mail and will be for the next 20 mins. That's a wrap.

They make keys! But it doesn't come up when you search Yelp so hopefully it will now.read more

I recently opened a mailbox at this location a few months ago. During the holidays, my realtor sent…read moreme a Christmas card along with a gift card. Unfortunately, the christmas card never appeared in my online account, and I believed it was never received. I had confirmed with my realtor that the card had been mailed. On February 20th, I received a package containing my mail and the envelope for the Christmas card. However, the contents of the envelope had been removed, leaving me with an empty envelope. The envelope was opened, contents removed and re-taped. I reached out to the location via email, but I haven't received a response. I will be filing a police report next.

The guy was able to return my ebay product even though return was meant for U.S. post office USPS…read morevs UPS! I was grateful he helped me. He did chg me to print label but it help avoid my having to drive to usps!

I frequent this location and the staff is always friendly, helpful and efficient. I have picked up…read moreand mailed packages and used their other mail services. Sometimes there is a line but it usually moves pretty quickly.

I've come to this UPS location several times in the past year for work and have left with a huge…read moresmile on my face every time. Amanda is very kind, I love when she helps me. The younger gentleman has been great too. Dave has never helped me. I'm a little nervous to get him after I've read all the reviews about him lol I can only review based the service I've received and it's always been great. They keep all my shipments on file which has made subsequent shipments to the same locations that much easier. Shipping isn't inexpensive and I think the cost would be the same at any location. So, for all the things within their control, I think this is a great store and I will return.

Sadly the man that works here is sooooo condescending and rude to every single customer I've seen…read morehim interact with.... I now go out of my way to go down the street to another UPS just to avoid watching him treat his customers with 0 kindness or customer service. The other 2 ladies that work here are so nice, patient and kind though, so it makes me sad to post a terrible review like this but in a customer facing business this is not acceptable.

Great service and very quick too. Andrew is communicative and well organized, always "taking care…read moreof business" in an efficient, stress-free manner that encourages me to keep coming back! He is patient, professional and thorough. Highly recommended! Thank You.

How does business has the amount of stars it has is beyond me what a miserable human being I walked…read morein with a smile and had my post office packages to drop off like I do it every other PostalAnnex I've ever been to and was promptly told that I couldn't leave them there or actually, I could leave them there and he would take them to the post office whenever he felt like taking them as if he was doing me a favor, even though I know for a fact that the post office comes every single day to pick up packages because he said he wasn't making any money off of me. Nothing makes you feel more special like you want to support a small business like somebody trying to get more money out of you well I can guarantee you next time I do need to go ship something out instead of buying a prepaid label online. I will most certainly not be going there I will go out of my way to drive 3 miles down the street to go to the actual post office and wait in line so that I don't have to support such a miserable human being and don't worry. I have a lot of friends so I'll be spreading the word Customer Service is everything Andrew specially when you're a small business. Greed gets you nowhere, but I wouldn't expect that from anybody during this day and age. Everybody is greedy. Nobody does anything out of the kindness of their heart. If I have anything to do with it, there will be a four leaf sign on your windows in the coming future.