They are so kind and so helpful always! This is my local ups store and I frequent it often for school and Amazon returns. They have a separate kiosk for Amazon returns incase it's busy as well. The owner Melissa is always so friendly! Love this location! read more

My boyfriend left his phone in the rental car while visiting San Diego. This location was picked the phone up and sent it next day. everyone was so helpful. read more

This is my local UPS store and they're always really easy never any lines and I'm glad they're there

Great service and went on the call of duty Alway so helpful on returning packages I would highly recommend this UPS store versus any other local ones read more

The UPS Store - All the extra help - Shipping Centers Near Me - San Diego, California

This is the third time this year that my wife and I have come by this UPS, during their posted open hours and they've been closed. There's no sign stating that they're closed for an emergency or someone's out to lunch or anything, just closed at 1:30pm when their sign states that they're open until 4pm on Saturdays. Today we also ran into a UPS driver who was also coming by the store for a scheduled pick up and he was confused as to why they were closed. I'm not sure why the staff here continue to do this, but it's quite frustrating. As much as I love having a UPS store in my neighborhood, I'm going to learn my lesson and avoid this store and take my business elsewhere. read more

I'm so glad I used this UPS. I needed a notary, spiral bounding and overnight all within a span of an hour and they were able to take care of it all. Rio and Carly were very professional and efficient. Highly recommend and will return! read more

Great service! Parking is close by! Melissa and Carly were very friendly and there was no lines!

The best UPS store in CA! They're always so welcoming, offer wonderful customer service, and they offer wonderful prices! Thank you

I stopped in today to have a few things shipped, the employee working was so great, super helpful, great customer service!

Carly is the best!! Printed and taped my package and label even though I had the wrong store. Thank you queen!

I have found my FAVORITE UPS store. The attention to detail, genuinely friendly service and how clean and orderly everything is really speaks volumes. There is another UPS store closer to my place but I drive here to Little Italy because the service is unmatched, the store offers better value and I always have a pleasant experience. I highly recommend this location and the owner Melissa and staff do a phenomenal job read more

The UPS Store - Amazon returns - Shipping Centers Near Me - San Diego, California

Best ups store in San Diego, fast and cordial. Always fast and no line. They always happy to help and offer the best costumer service. Especially for Amazon returns read more

Wanted to give a huge shout out to the owner Melissa! She helped me with the process of printing signs for my wedding. She was so patient and helpful through the whole process. She allowed me to come in to give me live examples of sizing and material available to print on. She made this process super easy. 100% recommend using this STORE to get any printing done! read more

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Rio is our favorite we don't know what we would do without him. I love having this ups so close.

Rio was an amazing help! I was grateful for his service at the UPS store. Melissa was there for moral support but I appreciated her kind energy read more

Carley was so amicable and helpful. I appreciated her service so much!! Thank you Carley :)

If I could give Melissa 10 stars I would. I arrived at a conference at the Hyatt in San Diego only to find that my 8x8ft banner did not arrive via my UPS store in Tampa, FL. I contacted her store and she printed me a new banner THE SAME DAY, picked up supporting brackets from a completely different company and delivered it to the conference, all at a 3rd of the price i paid originally. On top of that, she came back 3 days later to pick it all up, volunteered to pack it, and ship it back to me. She saved our conference and is the definition of excellence. Print companies often talk about being your "partner" but she means it. There is 0 reason to go anywhere else for any needs that her UPS store can handle. Thank you Melissa for everything you did for my company. read more

The UPS Store - Melissa picking up my banner to ship home. - Shipping Centers Near Me - San Diego, California

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Melissa, Ethan and the entire staff at the UPS Store in Little Italy, San Diego delivered an incredible experience today. We needed to get some documents printed and notarized, including a new set of passport photos, and the team did it in such a fast, friendly and efficient manner. Literally every single person we spoke to, in addition to the two fabulous gals at the front desk, were welcoming, attentive and more than helpful with our errands. It felt like they all worked together for many, many years as their teamwork and camaraderie was really on point, and it really shined through in today's visit. It was hard to believe that they have been only for 3 months. We were in and out in less than 20 minutes! The UPS store is also remarkably clean and well-maintained. We'll definitely be coming here again for all future shipping needs and notarized services. This was such a pleasant experience that both my partner and I walked out with smiles on our faces, which mind you, doesn't happen too often when you're dealing with shipping stores - ha! Keep crushing it, UPS Store at Little Italy. Welcome again to the neighborhood! read more

Great experience every time I walk in! Arrive is top notch and speedy, won't be going anywhere else.

Melissa and her team are the absolute best! My go to spot for any and all returns i need to ship :)

I have been waiting for a prescription to be delivered on ice for the last five days they never delivered it. Just a note on my door. My partner went to the shop to pick it up, where they told me to go, They said they didn't have it then I called when they find the box. They never called so I called them back with the tracking number and he said "you can come pick it up now!" What the heck I just had surgery I can't leave my house so I had to wait for my husband to get home to pick it up. His second time there. I am so beyond shocked, having to wait for this medication post surgery. I will never use this location. There were rude, and obviously incompetent. I feel UPS should replace the medication that has been sitting without ice for 4 days! Unacceptable read more

I have been very mobile in my career and use UPS Stores and as my home base for mail and packages. A year and a half ago as I came to San Diego from Nashville, I met Melissa Nguyen and her dedicated Team. For me while getting settled in a city having to change your address with the Post Office is very cumbersome. With my 2020 address on Columbia, I show stability for my business dealings with one address. Melissa's Team of Carlie and Rio could not treat me better, its like family. My packages get sent out efficiently, I'm greeted as I come and leave. Stability is what its about, they are GREAT. Chris read more

Carly is WONDERFUL! So helpful and attentive! Really happy she and this location are in my community. Will definitely use again!

My neighborhood go-to for all my Amazon returns, lol. Friendly staff, they always greet and are kind to answer my questions. I'm usually in and out of here within a minute, just how I like it. read more

If you want the TL;DR, just know that this is hands down the best UPS store I've ever been to! I can't say enough good things about Melissa (the owner) and her incredible team. They truly set the standard for customer service. From the moment you walk in, you feel welcomed and valued. They also always pull through for me even in my most last minute situations. Whether I've forgotten a box for delivery, or needed a custom piece of branding designed and printed in a tight deadline, Melissa and her staff have never let me down. If this location is a bit farther from your usual spot, trust me, it's worth the extra distance. I mean it when I say I would give them 6 stars if I could! read more

We just moved into the neighborhood so this is now our go-to UPS. The customer service is really great. They're helpful and smiling every time we go in. They always have at least two people at the registers so the wait is never long which is really nice. It's clean as well! read more

I love this UPS!! I always come in with a million returns and they take such good care of me. Megan came to my rescue today and helped me get a package returned that did not want to scan. Nothing seemed to be working on my end and she saved that day. Thanks Columbia st ups. You make holiday returns a breeze! read more

Carley, Ethan & Melissa were the best!! We had 15 International Packages that needed to get sent out to different countries and they worked with us to send it out in the most cost effective and timely manner. On top of that they took the time to help us package everything and ensure that everything was done correctly and without errors. Will most definitely be doing all our shipping out from here on the future! read more

Great customer service. She explained everything to me and made sure I understood the process of returning items. She was very helpful and nice. read more

This UPS store is excellent. Everyone working there is consistently friendly and reliable. Highly recommend it!

If you need to mail a package, ask for Marshall. He's efficient, friendly, and helpful. Quick service too!

I ordered about a million things from Amazon to try for my last minute elopement, and returned about a million things via this new UPS store. Wonderful experience, the staff was so friendly and helpful, my pup got a treat every single time (like every day for a week+), and they were gracious and took all the hassle out of this seemingly never ending cycle ha! Glad to have them just around the block :) read more

I can see why this location has 5 stars! It's nice and clean and the staff was very friendly and helpful. It felt nice that they were ready to help instead of me feeling like an inconvenience (like other locations). If I'm ever in San Diego again, this will be my store! read more

Emilia's friendliness was evident as she hurriedly ran to the door while I was struggling to open and push my wheelchair bound mom through it. She even helped me with the Amazon returns when I encountered issues on their website. Her hospitality and competence were truly commendable, making her a rare gem in today's world. read more

I have visited this location a handful of times and each time leave so happy with the experience. Everyone has been extremely kind, friendly, and helpful. They go out of their way to make my returns as smooth as possible. read more

It was like a dream come true when I saw the UPS sign go up a month or so ago! The staff is always welcoming, and I want to thank Carly and Ethan who helped me today. Happy holidays you two! read more

I can't speak more highly about this UPS store and how Melissa, the owner, runs it. Simply, the service was flawless and all the personnel was impeccably friendly, efficient, and professional in all domains accessible. I highly recommend this UPS facility. read more