Absolutely amazing team at this UPS. I came in 2 mins before closing and ended up needing a little more help than I planned for. Nina, gentleman in training, and another young lady were all very patient and even though it was past closing - took the time to help me. The service was spot on! The professionalism -through the roof!! Highly recommend this UPS customer team!!! read more

I had a return label printed here on Saturday, and the employee packaged my return and attached the shipping label. A few days later, the package showed back up at my door because they had attached a completely different Amazon shipping label with someone else's name and address. The only reason I got my package back is because the incorrect label wasn't placed over my original label. If it had been, my package would have been delivered to a complete stranger, and I would have been out more than $200 worth of items. Mistakes happen, but this is a pretty significant one. I'm glad I caught it before my return was lost, but I hope they're more careful when attaching shipping labels in the future so this doesn't happen to someone else. read more

Horrible hours. 7pm closing time would be MUCH better. Some people don't even get off work until 6pm. How is anyone supposed to do business at UPS if they get off work at 6? People have to drive home from work too! read more

We stopped here on Saturday afternoon with some Amazon returns -- we were in the Midway District with other stops. First time here. There were three customers ahead of me and one very pleasant clerk. The queue moved quickly, and I was out in about eight minutes. read more

Went in to get some important papers printed and Benson was super kind, friendly and helpful. I always have a great experience when I come in to this location and that is why I'll keep coming here for my office and shipping needs. Thank you Benson for your help. read more

Here at 915 and it says it's open, but the doors are locked. Not cool at all. Why would the hours say that and there is nobody inside.

The literal worst store ever. Locked their doors at 5:59pm and I had my hands filled with packages and my little girl with me and wouldn't let me in. Avoid this location if possible! read more

I use this UPS store for work multiple days a week. The staff is always friendly and the lines move fast.

I've been to this UPS Store many times, but my recent experience with an employee named Benjamin was by far the worst customer service I've ever had here. From the moment I walked in, I felt like I was being interrogated instead of helped. He told me he needed to verify who I was, which I understand if it's part of policy, but the way he went about it was unnecessarily rude and condescending. Instead of being professional, he made me feel uncomfortable and even said, "yo man, you don't gotta be like this," when in fact he was the one being abrasive. I left feeling frustrated and honestly shocked at how poorly I was treated. Customer service should never feel like an interrogation, and this interaction was completely unacceptable. I hope management addresses this, because no customer should walk out of a UPS Store feeling the way I did. read more

Joseph provided quick and polite printing services that felt supportive and efficient!

So helpful!!! They printed the label for free omg she saved the day!!! Thank you I highly recommend this UPS store they go above and beyond!!! read more

This has got to be the worst UPS Store ever! How do you lose someone's package and not even care enough to try and help?

So thankful for Mari- who helped us with our live scan finger prints. She went above and beyond to make sure everything went smooth. We appreciate her great attitude and expertise! read more

Ciara was super helpful with our returns today. Quick and easy day for us as we were rushing to get these through to there destinations. Thank you for all your help! read more

One of the more efficient UPS stores in the area. I came around 11 am on a Monday. There were plenty of workers during a busy time. The staff got me in and out with my prepaid shipping and helped me get my label printed. Will return here for future shipping needs! read more

These guys are AMAZING!!! Super helpful and patient with a computer luddite like myself. I told them that I was really busy, but they did such an awesome job taking care of EVERYTHING for me (sending back 2 different modems, making copies from an email off my phone). Whatever it was, they were there to help. Best customer service ever!!! read more

This ups store is the best around. (And I am always at various ones.) the staff is helpful, they always help with taping boxes or labels. The Amazon machines are always stocked and functioning which is generally not the case in many other stores. It's my favorite spot for doing anything. read more

Fast. Quick. And the staff are so nice!! They provide notary services too which is very helpful.

Two women working here were super unhelpful. I needed a simple print job, was clear about instructions etc. They didn't know how to the work the printer, which is their job, and did not know how to follow directions or communicate. read more

Here's the short story: UPS is garbage go to FedEx. Full breakdown on my experience: So the first time I came in with my Amazon return today I was told that I'd have to print my own labels. Previously, they had done that at this location. They wanted to charge me $2.50 per label. So I walked across the street to FedEx and printed out both of those labels for $0.24 each. Then the gentleman at FedEx handed me an envelope free of charge. When I came back with my very affordable labels printed at FedEx, I was denied the return because although Amazon sent it in the product box, they did not want to ship it back in the product box. They want an extra box on top of the product box. Which of course they tried to sell me. I assume you guys are paid by Amazon to offer this annoyance. Or am I wrong and you do returns for free? I have been consistently avoiding UPS from waaaay before this because it's always something. Not sure Ive ever had a positive experience in any UPS location. It seems like the service that is offered here is to kindly tell you to go somewhere else to handle your printing needs and shipping equipment. On that note: Why is it so much easier to return Amazon products at Staples? They have no problem printing a label that's for sure. They print out a coupon for every transaction so they sure don't care about paper cost. Or trees apparently. Forget just returns I'm never going to go into a UPS again ever. Garbage. read more

Like the other yelper that mentioned being treated rudely for Amazon returns & other returns needing to be pre-packed. It's happened to me a few times where now going to a UPS store literally gives me anxiety. But today, I had such a pleasant experience with someone named Christian. He was super helpful, kind and friendly. Even helped me pack my return bag. While it may not seem like a big deal but I'm super thankful. read more

Excellent service. we have a box there and have had it for about 3-4 years. pricing is good and they get our packages very fast. Parking out front very convinent read more

Manager was super helpful. He aided in getting my package returned and ensured I had tools to do so.

Tanner was incredibly friendly, efficient and knowledgable. There was a lengthy line at this location, just before 3pm on a Sunday, but the store representatives moved through customers quickly. Extremely pleasant experience. read more

The UPS Store - Front of the store - Shipping Centers Near Me - San Diego, California

Always nice to do business at this location. Very convenient, they have a designated parking spot, and in and out would not take longer than a couple of minutes. read more

Gianni was so helpful and provided excellent service with a smile!! I so appreciated his help with all my Amazon returns!!!

I've been here before, today I was denied a legal service. I needed documents legally served to another party. Anyone over the age of 18 can do it. Because my form said it had to be delivered by any United States Postal Service, Nui literally believed that meant at USPS their competitor. I told him no, that's just a common characteristic of all postal services in the United States. That's anyone who does postal services can send it out, he was like well I'm not going to have my employee sign that he did it. I tried explaining that is not a big deal, I'm paying the envelop and postage there, that it's like a receipt. Couldn't get through to his young mind and left the store without help. UPS, training needs to be done for you store manager and employees. You just missed out of income for your services. read more

this location lost my package prior to shipping, HUGE hassle trying to process lost package claim and recover money lost. My shipment was a return over $200 and not only did it take almost 2 months of multiple follow ups to receive reimbursement they only covered $100 which was sent to not me but to retail company that I had initially ordered from. luckily I had my shipping receipt or else I would have received $0. I don't recommend this location, I will never go here again. if shipping with UPS make sure to get some extra insurance if available read more

This is a busy store, but they move everybody through very quickly I have a mailbox there and I can call and they can tell me if I have mail that day everybody's friendly and helpful. I'd recommend a store. read more

They always have happy employees there ready to help. They have paper shredding at a really good price per pound if you're interested in shredding sensitive documents. Parking is really good at this location and I like how easy they've made it to return your Amazon unwanted items -self checkout type of thing now- so I'm overall happy with coming here for multiple things. read more

Nick B could not have been more patient with me. I really appreciate his professional demeanor and excellent customer service skills. Plus, with a line out the door we were all ouy in 15 minutes!!! read more

I love this location Every single person is nice and goes out of their way to help with any concerns they are extremely polite and welcoming read more

Wonderful service and great location. Today I had really good service from Gianni, and it's the reason I love coming to this UPS.

I've been using them for a long time without issues. The tall blond lady was always so friendly and knowledgeable. Unfortunately I had some transaction and tracking questions from my service a few days ago. The way it was handled by a skinny dark skin guys and the short guy was very disrespectful and unprofessional. I first called to asked the question hoping for some simple explanation because It was my first time using their self scanning machine and I didn't understand the receipts. The trackings provided from the 3 returns packages were different, (only 1 was trackable, most importantly, the two packages I haded still said I did not drop off when the other that I physically handed over and the tall guy did a scan was received and refunded. On the phone the guys automatically got defensive, passed me on while I was still asking questions. I stopped by (hoping to talk to the friendly skinny lady) but she wasn't there. I showed the receipt ask the tall skinny guy, he said " You called earlier?" I said yes. He walked away asking the other short blue bleue guy to come. Automatically the dynamic is weird, especially I went in there politely asking question (no accusations, no blame, I wasn't being rude..) I just wanted to understand if something happened especially with my fist time using the machine. It escalated fast with him repeating "I don't handled refund! Call Amazon!" I kept asking that I wasn't there to ask for refund, I was there to ask why the packages said still said it wasn't dropped off. At one point, he finally went and pull the packages from the bin and show me the different form of tracker, and the "reference #" that they kept repeating that had no meaning before. THAT, could have been the start of the explanation that could avoid the whole issue. You dont need to be a professional or have any degrees in customer service, you just need to be decent human and talk to people with respect. I only had service and process question, which 100% could have been handled a lot differently if it was that very nice Lady in there working. read more

Excellent service! Nick was polite, professional, efficient, patient, and absolutely helpful. This UPS Store is now my go-to for all of my shipping needs! read more

Needed some quick resumes printed last minute right before my interview. The guy who helped me idk his name but thanks for being so kind to me during this tough time in my life it meant more than you'll ever know. He wears clear glasses (idk for style or not), a hat, and I think has a nose piercing but he was so helpful, reliable, quick, attentive, and respectful. I just want to say this was the fastest service ever. It wasn't expensive at all either. People like him really deserve it all. read more

Tanner!!!! Soooooooo Helpful and patient . Beautiful sweet smile that make you feel welcomed !!! Thank you !!! You are amazing !!!! I will definitely make this my home store just because of you !!! Thank you again!! You will Always be blessed because of how You are a blessing to other!!!!! read more

Busy, as expected, with Christmas customers, but Chad was friendly and efficient. Very positive experience. read more

This UPS store is better than the other UPS store at 1180 Rosecrans. The staff here are super helpful and they do not overcharge you for unnecessary packaging on Amazon returns. This is my go to place for all my shipping needs. Parking can be a limited and the store may be busy, but the lines move fast, even with the extra care that the staff is providing. read more

Helpful, Knowledgeable, and efficient and friendly. With every visit - Good Service. Will continue to do business at this location but, I imagine all locations offer the same or similar Service. read more