I go to this UPS store all the time and it's always a great experience. The Amazon return kiosks are so convenient, it makes returns quick and painless, which I really appreciate. The whole process is super efficient. The staff is also consistently friendly and helpful, which makes a difference for a place I'm in pretty often. One of those spots that just makes errands easy. read more

We bought a few art prints while on vacation and needed to ship them home. The staff made it so easy and we were finished in less than five minutes. The artwork arrived quickly, and I was really impressed with how well things were packaged. I mean REALY impressed, you would have thought it came from a museum. Well done UPS Store!!! read more

5/5 if I just based it off the amazing employees. 0/5 Based on greed. Been a mailbox holder for almost 4 years, had to renew last month. The change in cost plus WAY more fees added on is ridiculous. Charged per packager over limit? People use this for that specific reason, now if I get more than 10 a moth I gee a fee? Married? Opp that's another fee, extra $5 a month for another person added on. Leave a package for an extra day? FEE. F-ING ridiculous. My wife and I will be changing mailbox services, FEDEX is literally in the same shopping center, and doesn't have all the extra fees, the owners of this location should be ashamed of their outright greed. read more

I had to get a rush same day raffle printing done. Cesar helped me immensely. He printed 400 raffles within an hour and helped in delivering too. Great great service. Very thankful. read more

Joseph gave amazing customer service and was super helpful! I was in and out and he was so friendly. I'll only go to this ups now

Self serve is nice and staff is excellent and always helpful. Easy convenient location with good parking.

I have been to this UPS Store so many times and always have the best experience. The staff is so nice and helpful and accommodating. They also move very quickly and if there is a line it moves fast. read more

Hannah at this UPS store is amazing and has the patience of angel. I watched her deal with a difficult customer and she did it with grace. She used deescalation tactics to the best of her ability and remained calm which is hard to do when some people/ customers cannot be satisfied and get frustrated and take it out on the wrong person. Also, when I go to UPS they are always friendly and efficient. 5 stars baby. read more

Went to UPS store to drop off a very heavy box to return and went into store to try and find a trolley or find some way to get the box into the store! A man (who worked there) offered to help and brought a trolley and moved the box from my trunk to the UPS store- He said his name was Joseph and he was the manager and he was so amazing to help ( before being asked) I just wanted to say how nice it was to have someone be so efficient and hope his customer service skills are recognized - so rare to find those traits. Thank you Joseph! read more

Fast service. I had to get documents notarized and copied. I want there very long at all. The employee who helped me was very kind and courteous. read more

Showed up at 3:05 for our 3pm notary appointment and they guy had already left. Do not ever come here for notary. Completely unreliable. If there is no grace period then it should be stated when you schedule. 5 minutes and we loose our 30 minute appointment that we both took off work for and recruited a witness for. Ridiculous. read more

This is a really convenient UPS location in PB. I often drop packages off here for work, on the way from one work location to the other. This is located in a busy shopping center, so parking can be difficult at times. But with the closing of Charlie's Best Bread next door, it is a little easier to find a spot now. It is just steps away from a Fedex location as well. Staff is always friendly, and my interaction is always brief because I'm dropping off prepaid packages. They have a bin located close to the door, where you can drop off prepaid packages if you don't need a receipt. This is great because you don't have to wait in line. read more

I had a very complicated series of legal documents that I needed to make additional copies of for family members. As I was asking Joseph at the counter how to proceed with this he immediately said " I can help you with that if you would like me to do that". This required staples to be removed and replaced on many different sets of documents and attention to detail so that nothing got mixed up. The staff at the Pacific Beach store are always helpful and efficient. Linda B. read more

Just came to get some copies made and had the most difficult and irritating interaction ever. I was in a rush and I know I may have been a bit difficult. But after waiting for 20 minutes to get help, I didn't have any tolerance for someone's little attitude. If you don't want to be at work, stay home, it's that simple. read more

OMG Joseph was a life saver. Came in this morning with a problem with a package I was sending. He was so helpful and so nice. He took care of everything and put my mind at ease. I could have just hugged him I'm 78 years old and not tech savvy He took care of everything. I highly recommend this UPS store read more

I have been coming here for a long time now and everytime I needed to print something I have NEVER been charged a $3 email fee just to print ONE piece of paper... thats crazy. The paper was 79 cents and just to email it is $3???? Never heard of that before. I also had to go and help the lady figure out how to print my paper lol. I should've at least been discounted for helping her do her job. The only reason I am giving this place 3 stars is because the guy that works here has always been very fast, helpful and efficient with his job. read more

I have a post office box here and receive my packages. I picked up my package today, Sunday, and had exceptional service from Naja. I watched Naja manage three customers and no problems raised. AND NO ONE WAITED. While customer service can be challenging, it was not the case for Naja. Cheers to Naja! read more

I've been coming to this UPS Store for years (literally) and without fail, the Customer Service is wonderful. Malik is especially helpful, knowledgeable, and professional. I went into the store with an oversized item hoping to return it but what I was given from the Seller was not a pre-paid label. He pointed that out and suggested I get the label from the Seller, instead of shipping and trying to get reimbursed to avoid a large out-of -pocket expense. He also printed some sheet music for me and was fast and courteous. Thanks Malik. You're the best! Angela read more

Wow, I waited in line for 30 minutes to drop off a prepaid label. I wanted to make sure I got a receipt to return my router. They have a customer kiosk where I guess you can DIY, but a lady was over there with like 500 Amazon packages, she was still there when I left. She might still be over there... Parking lot is madness, people walk out in front of your car without even looking. On my way in and out. It was really nerve wracking. Chyaaaaahhhh, I would not come back. Ever. read more

Ceasar was awesome! The prints were fantastic and they have so many options (postcards to banners to tents). It was easy to communicate and order- and conveniently placed in PB. Will be coming back for future printing needs. read more

Ever. Single. Time. There is always a problem, always a surcharge, always ALWAYS a clueless person working the register. Never fails.. they've lost drones that were held for pickup.. charged me for labels that are suppose to be free.. and asking why is pointless because sheep working have no clue about anything (or play dumb really well. This store needs to shut and the people repurposed as they are useless and a waste of time. read more

My review is about the $2 rip off they charge to print a label when you can buy 100 sheets of paper for like $10. Also, this service should be free if you have a mailbox here. They already charge $90 to have a mailbox so why don't they not scam people out of more money who come here frequently. Enough with the greed. Most of the employees are nice although I've dealt with some rudeness here and there. I'm updating my review since they refunded me recognizing me as a mailbox holder. I appreciate the owner coming through for me on this one. I do agree that employees need trained on this so I do not have to have this conversation every time Amazon needs a return label. Thank you for the refund and apologetic email. I appreciate it read more

I've been to many UPS stores. You can see the rating I gave the one in Carlsbad. So wow this one, we walk in (my husband & I) right away we are greater "how's it going guys how you doing? We will be with you in just a minute" they were all busy and working. It was awesome! Love this store!! read more

The UPS Store - Shipping Centers Near Me - San Diego, California

Jayln has an Amazing group working with him... Malik, Claudia, Ben, Gielle, Xavier, hope I didn't forget anyone.They have all helped me keep my business running like I have an office staff behind me....I've been coming to your PB store for over 10 years now.... Thank you for making me feel so Special! Happy Easter! Rick Diaz Tahoe City Productions. tahoecitymusic.com read more

The UPS Store - What is my next move? - Shipping Centers Near Me - San Diego, California

Joe that works here is amazing!! He makes everything easy when I'm doing an Amazon return, always has excellent customer service and is super calming, literally! He takes my stress away and I always feel better when I walk out! 10 star employee!! Thanks always Joe! read more

Exceptional service! Listened to my needs and got it done faster than I expected! I highly recommend these guys!

I moved from San Diego to Montana and stopped in here before picking up a U-Haul to make the drive. I had visited many times before, and while I had always had a pleasant experience, the last time really sealed the deal. Belen assisted me and, after understanding the reason for my visit (to drop off a Spectrum router because I was moving), offered personal expertise and the option to freight ship the items I had planned on driving up in a U-Haul. Her knowledge of the moving industry paired with her willingness to help made this an easy sell, especially because the total to freight ship my items was cheaper than the truck + gas + fees would have been anyways. The process was simple (we dropped my items off in the alley behind the store) and the UPS store team made moving pain-free. The items arrived about a week and a half later, carefully wrapped like Christmas Day. The one thing this did make me very aware of is the comparative environmental impact of to the semi, large number of packing supplies disposed of, etc. Regardless, I didn't even know this was possible before stopping in to my (previous) neighborhood's UPS store by chance, and I am so grateful I did! Freight shipping my apartment to my new home ended up being the biggest blessing that week!! Thank you Store #3606 and thank you to the angel, Belen! read more

I had an involved and expensive freight shipment to the East coast and Irving, the store manager, was involved from beginning to end. He took the time to give me the best advice and worked on the best price with the safest shipping method. He even called me on his day off to be sure things were going smoothly. His entire team at this store is superb and I highly recommend them for all shipping jobs. read more

Great service and nice employees! Always a seamless process to bring my packages here

Ciara is AWESOME, there was a mixup with my mailbox, and she was as nice as can be and helped resolve the mixup. Thank you Ciara for being awesome! read more

I would like UPS to realize that Ciara and Belen of the San Diego store showed me kindness, respect and sincerity assisting me using the computer in the store. Both of these employees had outstanding knowledge in this technology. Please ,could you consider one or all of my suggestions. Positive note in their files To be recognized at your meetings Pay increase Promotion UPS is very fortunate to have these women here. I certainly will be back and will let my friends know how accommodating Ciara and Belen were to me. read more

Thanks Pacific Beach UPS for being my trusty shipping location. Also, Joseph is great!

I am in this business weekly.. great customer service, friendly and efficient!! They suit my needs! read more

I am writing to compliment Rosie at the UPS store on Garnet in Pacific Beach. Rosie was super polite, professional and courteous. There is also another guy -- whose name I do not know, who comes from Tennessee, who works there. Both Rosie and the gentleman are really kind and friendly, very customer oriented and gracious. I like UPS and the fact that the staff there go out of their way to treat people with kindness and friendliness makes a big difference! Thank you Rosie!! read more

Imagine you have a very important document to print out. You are standing in front of your printer that has "low ink" warning and praying to all the gods that it would print those 14 pages just fine. But no. It only prints 13 and now it's 5pm and you have to get that one page printed before tomorrow. So that's how I ended up in a UPS store 3606 desperate to print that one page in the last hour of their operation. A very kind gentleman (unfortunately, I did not get his name) greeted me right away at the entrance and asked how he could help. I explained that I needed only one page to be printed and he walk me through how I could email the information to the store printer. Given that I needed only one page printed (and how stressed I looked) he did not charge me for it at all. It was truly a kind gesture and literally made my day. Great customer service is a massive perk to have that attracts more customers. By doing a small gesture for me, your store has earned a loyal customer for her shipping/printing needs. I need to ship a document overnight and I know for the fact which services I am going to use for it. See you guys soon! :) read more

Miguel was extremely helpful. Friendly and efficient. Great customer service especially during the holiday rush!

I always have a great experience at the UPS Store in Pacific Beach. Lisa in particular, is lovely and makes every transaction a breeze! Thank you Lisa & Team. read more

As always, I had fantastic experience. Joseph was absolutely great!! He helped me on two mornings and was beyond helpful.

The employees at those locations are so friendly and helpful! And if there's ever a line, it always moves fast.

Ciara!! I had not seen her for so long!! Thought she was so great that you moved her! I was delighted to see her today, and as always, she figured it out for me!! So awesome to see you again at my favorite ups store. You guys just seem to get better and better while leaving everyone else in the dust!! You ROCK!!! read more