Ordered a frame online. Never received a confirmation that it was ready for pick up. When I did go to see if it had arrived I was told it was marked as abandoned. The item was at the pick up counter but the manager Jose refused to give it to me. It was on the counter. It was paid for. He said he had to send it back but I could reorder it. What sense does that make? I still have not received a refund. DO NOT SHOP HERE!! It's a rip off. read more

I was trying to get a strip of poster board 1 inch tall and 17 inches wide, laminated, to change the phone number and name on a sign. My plan was to stick the laiminated correction onto the sign. I was told to call after 2 pm when Staples supervisor came in to work to get a quote how much this littie strip would cost me. She said the strip cost $2.00 but I had to use THEIR POSTERBOARD, not my finished product, so they know your job will be compatible with the lamination machine. Well supervisor told me the posterboard cost $12.00 so she quoted my little 1 inch strip by 17 inches long, to cost $14 plus tax! I think I got something laminated over 10 years ago, and I brought my own materials in. I called FedEx, which is closer to my house anyways. Their charge is just $4.95 for the 18 inch x 10 inch lamination sheet sleeve. The $4.95 includes the lamination, so I ws out $4.95 plus 28 cents for tax. The employee did it for me, too. So 5 Yelp stars for Fed Ex and 1 star for Staples. read more

The Staples in PB is super reliable and easy to get in and out of. It's clean, well-stocked, and they usually have exactly what I need without having to hunt around. I've used them for printing a few times too and it's always quick and straightforward. Also love that they added Party City balloons, it's such a useful addition when you need something last minute. Nothing flashy, but it's one of those places you're glad is there when you need it. read more

I love the convenience of this store's location. I utilize their printing options weekly and it has saved me so much on time. My only real complaint is that they are under staffed. The Amazon/Happy return is always, ALWAYS, slow and typically long due to that fact. They really need another staff member to assist, especially during high traffic times. read more

Staples - Typical for Amazon/Happy returns. - Printing Services Near Me - San Diego, California

This review is for Amazon returns: Corporate murica dont care about you, they want your $$ while not caring about service, respect, efficiency and many other human things. This is why you have little to no workers on staff. This creates a common bottleneck that most or all deal w/suffering through. Only way to not is show up early AM when they open. However, I'm sure others will also have that same idea. It's painful watching a person shuffle through 3-4 separate tasks while also working returns. I'd like to slap the exec leadership of staples, or staple their mouths shut while they listen to why short staffing hurts the people both in front and behind the desk. read more

From the Amazon return line to the print desk, all the staff are kind, patient and knowledgeable. This is a great place for true Staples service and value. read more

I come here for Amazon returns and every time I come there's a sweet older Asian gentleman working the return section. He's so nice and helpful, but for some reason each time his coworkers and standing idly by, chatting and laughing, while he handles a line of 10+ customers. I've seen them talk disrespectfully to him and not help him make extra boxes for the returns when the line is backed up and while they do nothing. Management do something, bullying is disgusting. read more

Came in for an amazon return on a Saturday afternoon. This parking lot is crammed, but found a spot. There was 1 poor woman working the amazon returns counter, with a ton of people waiting in line. I had a lot of returns, and self admittedly held up the line (after I got done there were probably 10 people in line waiting). The woman who helped me was efficient, it just takes time to do all scanning, packing etc. read more

Staples, historically, has been a good store, but I'm so angry about the printer I bought there that I'm boycotting the store and I won't go back unless it's an Amazon return. In March, I bought an HP printer. The manager's name was Jose. I asked a million questions like I usually do, felt good about the purchase, bought the $50 protection plan and left. Since then I have been unable to use the printer because it won't stay connected to my T-Mobile Internet. What I have been told over and over and over again by HP customer service is that the printer doesn't work with T-Mobile Internet. HP actually had the nerve to suggest that I switch Internet providers so that the printer would work. Had this been explained to me by Jose when I bought the printer, I would've chosen something else. When I brought the printer back to Staples to return it initially, they said "I'm sorry, it's been 15 days and our return policy is 14 days..." a 14 day return policy on a $200 printer is insane to me. I have spent no less than five hours total on hold with HP. Every time I call, I have to get through their automated system to get to a human who has to help me uninstall my printer on the app and then reinstall it. That all takes about 30 minutes on the phone. Then my printer will hold the connectivity for about 24 hours before it drops again. Last week when I called again, HP told me that I needed to call T-Mobile to get a 2.4 bandwidth set up because it couldn't hold 5G. So, I did that because I need a working printer. T-Mobile sat with me on the phone for 45 minutes this time with some sort of screen assist and set up a 2.4 network. I was assured that the problem was resolved Again, 24 hours and the printer dropped. Then I called Asurian, the protection plan company that I paid 50 bucks to. They said, "I'm sorry ma'am, we can't help you until you ask HP to take the printer back. If they refuse to take the printer back, then they'll send you an email and a confirmation number. When you have that, call us back and then we can help you..." So I took several very deep breaths and called HP again. Sat on hold with them for 62 minutes before somebody picked up the phone to help. Then, he says with ESL, "ma'am, you'll have to open your laptop so that I can look at the wireless settings otherwise I can't help you." My kids are with my ex and they have my laptop and so that was 60 minutes on hold for absolutely nothing. I'm so angry and I have no recourse. I will never buy another HP product again and I'm done with Staples. I know I sound like a raving lunatic, but I'm so frustrated! I'm going to try and craigslist the printer at this point. If somebody has spectrum, it should work fine ‍ Oh, and PS, I bought balloons for my son's birthday party through Staples. They put too much of whatever the chemical solution is that they put inside balloons - half of them popped in my car. Also, the chemical stained my leather seats. Party city is closed, but Michaels has balloons. I would go there. read more

I have gone to this staples 5 times in a row (all different times a day) just to find an hour wait to do Amazon returns. I had to go to UPS and pay $1 per return just so I could keep my schedule. At this Staples, I see lots of customers who are frustrated while there are numerous Staples employees who are obviously available and not helping! I find it VERY strange that Amazon buys Staples and then only assigns ONE person, when UPS has like 4, to handle the abundance of returns. Perhaps Amazon wants everyone to pay $1 for every return and force people to return to UPS? I am not sure who makes the $1 - Amazon or UPS, but something is fishy. The manager obviously knows of the LONG LINE PROBLEM and yet NO SOLUTIONS are being offered. Why is the manager responding to these complaints saying they are doing their best, when it is clear, they are NOT! Solution: Assign 3-4 people to do returns and people will most likely not be mad and might even make a purchase in your store!!! I don't know a single successful business in any industry who is fine with one hour waits....with no sense of urgency other than this place. The staff seems zombie like and even with an hour wait, there are times where new staff are being trained at a snails pace putting more strain on the customers. Really bad way to run a business. Shame on you. You should be embarrassed. read more

Very awesome place. Particularly if you're just in retail therapy mode. Hello kitty backpacks! Sparkling tape, colored markers. Oh yeah, they also print, have luggage, TSA PreCheck, posters, laminating, services galore. And a free parking lot next to a Trader Joe's. Very convenient. We had trouble figuring out how to order our print job online cause we're old. read more

Staples - Hello kitty backpack - Printing Services Near Me - San Diego, California

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Dear Staples management: pleeeease address this issue!!! Amazon returns are SO BAD here. The line is always ridiculously long. Like 8-15 people deep. With only ONE person slooooowly working it. Or if there's no line then there's nobody at the counter and you might wait 10 minutes till they say they'll "be with you after I take these passport photos " I might stop buying from Amazon in case I have to go here for a return! I miss UPS read more

Don't come here for Amazon returns drop offs. There's only 1 person working every time and you'll be in line for 30 minutes.

I hate leaving poor reviews, but every time I come to this Staples in PB to do Amazon returns, the line is seriously 10-20 people long... It is consistently understaffed, which makes you have to wait 15-45 minutes in line. It's really unfortunate. I don't think there is a 'good time' to do returns here since I've tried in the morning, afternoon, and evening. I would not recommend this service from them. I really hope management takes consideration of a large number of people leaving similar reviews, and changes their process for Amazon returns read more

15 people in line for returns and only one person helping customers. The guy is ripping strips of tape and hanging them from the counter while watching a YouTube videos on his phone for all to hear. Absolutely ridiculous. *Jose is the guy just standing around watching his video with the speaker up loud not doing anything. read more

Staples - One person working. The woman of course! - Printing Services Near Me - San Diego, California

Unfortunately, the cashiers are in charge of blowing up the balloons. Many people waited far too long to be able to purchase Staples items due to the balloon sales. Cashier should have to call someone else in the store to come blow up balloons. It is ok for balloon purchasers to wait for their balloons, but it should not delay regular customers who may choose to go elsewhere for office supplies. read more

Outstanding service at the Pacific Beach Staples print center. Kris went above and beyond -- professional, knowledgeable, and incredibly helpful. Fast, seamless, and high-quality experience from start to finish. This is how customer service should be done! read more

Very good service, store is well organized and Staples has a fantastic recycling/rewards program.

Worst service ever!!! This is the return line at Staples Pacific Beach on a Tuesday evening. Have been in line for 15 minutes. Have not moved at all. They only have one employee working as slow as possible. Terrible customer service. Avoid this location! read more

Staples - Long line of people - Printing Services Near Me - San Diego, California

Staples has a 15 person line every day for returns and they continue to understaff the returns counter. Why is there only one person working the return counter every time I come in here? 2 employees for the returns I beg of you. read more

Staples - Printing Services Near Me - San Diego, California

This is the worse customer service, I was at the online order desk waiting to pick up my order for a good 10 mins before anyone acknowledged my presence. Had one employee walk in, clock in and walked away, didn't say as much good morning or someone will be with you shortly. I kept Looking over at the employee at the pack and ship deck and he never sent out requests for support but only once and he ended up. Coming over cause no one answered his request. There was a line forming by this point! I came in shortly after 0900. Sorry excuse of customer service read more

PLEASE add a second computer and employee for Amazon returns!! The line is always so long

When in a couple weeks ago to get some printing done for my mother in laws Celebration of Life. Abby was so friendly and patient with me. I was having some issues trying to submit the order online (totally my fault because I'm older and not so tech savvy). She walked me through the whole process. The next day my husband went in to pick up our order and again, he was greeted with great, friendly customer service from Kalo (I believe that was her name, my husband said it was "Halo with a K"). She answered all his questions and was able to help since we were in a bit of a time crunch. Appreciate everyone's care and guidance through this difficult time read more

Rating the TSA pre check station. That lady is awesome she deserves a raise. We came an hour early for our two appointments. Actually, mine was an hour, and my husband was 3 hours. She took us both in early. She was so fast. She went through each person so quickly. I am grateful we didn't need to come back. Definitely would recommend it. They also offer UPS and Amazon returns. read more

Staples - Printing Services Near Me - San Diego, California

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It's so sad my dad used to work at staples but the manager Jose Lopez acts like he doesn't get paid by staples, yelling at customers who are making Amazon returns. terrible customer service skills. Staples do better. read more

I went into Staples to today to do a project for my Airbnb. I needed to make copies from my phone and was unsure how to do that. I asked Jason behind the counter for direction and he was very annoyed and did not want to offer any assistance, gruffly telling me to read the instructions on the printer. If customer service is your chosen profession, you might want to offer customer service. I understand it can be frustrating when the public doesn't understand how to use your equipment however, it is how your paycheck happens. read more

The worst Store ever. And Justin the cashier has to be the rudest person I have ever encountered. Special ordered an item. Got an email last week. Drove to the store and Justin told me...Too bad dude. We got rid of it... just like that. Then he said.. what do you think we are a storage facility... I only got the email last week. Stay away from this store... make the short trip to another location where they value the customers and don't treat us like POS read more

I hardly ever leave a review, but I took the time today to leave one for Kris C specifically over at the printing station. I was having difficulties with printing some paperwork and links being sent through email for printing. She took the time out of her day to make me feel like as if it's her paperwork that she's printing she was super kind and courteous, and even offered me a bag for my papers when we were done she's truly amazing. Give this girl a raise. read more

Kris C and her team in printing were so helpful, so sweet and accommodated everything I needed! So sweet and patient.

If you want to make an Amazon return be prepared for the teller to be as slow as the sloth in zootopia. It almost feels like they don't want people coming here... but if you have a spare 30 minutes to wait in a 3 person line this is the spot to do it read more

Staples is a great store, however, clearly they are not prepared to handle the amount of Amazon returns coming their way. 10 people in line, line moving slowly, only one register. Management really needs to take a look at this. read more

Staples - Line for Amazon Returns - Printing Services Near Me - San Diego, California

Services have been always superb every time I visited in the past several years. Questions? Answered; Can't find what you look for? Guide you there. Nice neighborhood store! read more

I order print orders here all the time! There are so many options online for them to make any simple print or project into some beautiful and professional. They are always very quick with the orders I've submitted I typically am able to pick them up earlier then the original time sent. They are always super helpful and kind at the print center area and it truly makes my work life easier when I need something printed quickly! Thanks for all your help print team!! read more

Needed photos done for a Passport, and was in and out in 5 minutes. CHUY could be a photographer, super friendly, and provided useful information. Thanks bro! read more

I went into the store to buy ink for my HP Printer and look for a planner. I asked an associate to help me find the correct ink cartridge. At the registered the associate, as he was ringing me up, he asked me if I have found everything I was looking for. I said actually, no. I explained to him that another associate was looking up online the ink cartridge that I needed for my printer. I was told because my printer was so old that finding the ink cartridge would be difficult. He suggested try to look on eBay as a possibility, or consider buying a new printer. The associate then asked me what ink cartridge I needed and he looked it up and found the correct one and it was in stock at the store. He was extremely helpful and kind. I was actually very glad that he did ask the stereo typical customer service question and I replied honestly. I was able to leave with exactly what I came for. I was definitely a happy customer. It turns out that the associate that was ringing me up, was actually the manager, Darrell. He was extremely helpful and informative. This is definitely the Staples store I will be doing all my shopping at. So next time anassociate ask you if you found what you're looking for, my suggestion be honest And you might leave there with exactly what you want! read more

Print center is VERY unhelpful. They are not friendly and just want to tell you to do it yourself.... read more

Staples - Horrible customer service. Never coming here again!!!!! - Printing Services Near Me - San Diego, California

My two trips to Staples today were very positive! First one, I needed to print and make copies. It's super efficient and cost effective, you just email the documents and self serve. I was in and out in about 5 minutes. Second trip, I needed passport pictures and supplies. Chuy was the associate helping us and he went above and beyond to make sure we had all the formats we needed. He took pictures of our 4yo and 2yo, which can be a very challenging mission. Thanks Staples for a great experience, we'll be back soon! read more

Chuy helped my husband and I get tsa precheck. The experience was super easy and quick, and he made us laugh throughout. Thanks for turning an errand into a fun outing! read more

I use this Staples to make returns & there is consistently an employee who will size up the 4+ person line and choose to go take his break. It honestly irritates me for the employees themselves. read more

This is an excellent Staples, located in Pacific Beach. It's right next to the newly relocated Trader Joe's. That being said, the lot parking gets rather full from all the traffic from TJ's, so finding parking can be a challenge. I came in and was greeted cheerily by all staff, while they asked if I needed any help finding anything in particular. I found the store neat, clean and tidy. It didn't take long for me to find the right items for my presentation, but with the eventual help from staff, they steered me in the direction of even better materials than what I'd found on my own. It was an easy check-out. There was a cashier already helping someone check out, and since it seemed they had questions and were going to take awhile, another cashier opened the next register so we didn't have to wait. When she asked if we were "Rewards" members and whether or not we wanted to sign up, I declined, since I don't really frequent the store that often. If you plan to shop at Staples frequently though, the Rewards Program would be well worth it. read more