Staples, you have some serious dead weight on your payroll. The store was completely empty, yet Nacho somehow seemed annoyed the moment I walked up to his counter. He's being paid to do next to nothing 90% of the time, but the second a customer actually needs help, the attitude comes out. He was literally yanking merchandise out of my hand during my return. As more customers started lining up behind me with returns, he loudly and begrudgingly yelled, "Is anyone actually buying?" You'd think he had a personal stake in the company's profits. Customer service costs nothing. If helping customers is that much of an inconvenience, this probably isn't the right job. Stay in your lane, Nacho. read more

Placed an online order for helium balloons. What a mess. The web order didn't come through in the correct place because I used the party city within the staples app rather than using the party city website! Over the phone, the staff was friendly and accommodating. Said would get my order ready asap. When the balloons arrived to my location they were air filled! Why would I order helium balloons and expect air filled! The online ordering isn't clear and staff is t trained to discuss these details. Great price for 4 air filled Mylar balloons = $9.00 read more

Purchased an Apple 50 dollar gift card on 6/15/26. Opened it right in front of the service counter, and the card was tampered with! Someone had try to reglue the silver code protection strip and when I peeled it, it removed the code from the card! I immediately went to the girl i purchased it from and she refused to refund me or credit my account! Telling me they are a 3rd party vendor!! everything sold in there is a 3rd party vendor, that doesn't have their name on it is 3rd party vendor! How do we know the employees aren't tampering with the cards read more

I went into this location on Rosecrans and Sports Arena to recycle an electronic. I proceeded to the recycling area and I was reading the placards on what is acceptable for drop off. I looked around to see if there were any associates who could assist me. And then I hear a hefty disgruntled disheveled male employee scream at me from across the room in front of other patrons to get in line, with an attitude. I stood in line for 10 minutes and when I got to the counter he said that I needed a membership to recycle at this location. I looked up online and it says any electronic is acceptable for recycle, even for non members. God awful customer service, and He should just quit if he hates his job that much to take out his frustrations on customers. Consider looking into hiring professionals with social skills please. read more

Yikes! No wonder they have a 2.5 rating...just ran into a dour, then rude, then patronizing employee behind the counter by the name of Melody. I mentioned it to the manager who just said, "Ok." Didn't even inquire any further. read more

Horrifically understaffed. Went in for a role of tape and took 30+ minutes to get through the checkout line. They had one employee bouncing back and forth between checkout and UPS/online pick-up. Hire more people or invest in self checkout. read more

David, working the printing and lamination department for this store is a very respectable and honorable type of guy. He goes above and beyond expectations and takes pride. His customer service was flawless. Thank you David I hope you continue your quest to make staples great again. read more

Rude and standoff-ish. Went in for printing and it was pretty apparent that they weren't interested in helping. Will be going elsewhere.

I come to this Staples often to drop off Amazon returns, and unfortunately I've had repeated unpleasant interactions, especially with an employee named Melody. What stands out most is the way customers doing Amazon returns are sometimes made to feel like we're a huge inconvenience or like we're bothering the employees simply by using a service that Staples offers. The attitude can feel dismissive and irritated, even when you're just trying to complete a simple return. Melody in particular has consistently come across as rude and unfriendly during my interactions with her. There are other employees at this location who have been perfectly nice and helpful, so I don't want to make it sound like everyone there is this way. But the negative interactions have happened often enough that I now dread coming into this store. It has actually gotten to the point where I won't purchase anything while I'm there. If I need something, I'll order it elsewhere instead because I don't feel comfortable giving my business to a store where I'm made to feel like an inconvenience. I understand retail can be stressful, and I don't expect anyone to be overly cheerful, but basic courtesy and professionalism should be the minimum. I hope management takes the repeated customer feedback seriously, especially when the same concerns seem to come up more than once. read more

Luis Z was so patient with us as we came in with prints for our home. I'm thankful for his attention to detail and not making me feel rushed. I love my prints and as I will be looking at them everyday I'm glad I'll have positive feelings attached to them not negative , ya know!?! Thank you Luis! read more

I wanted to do a review because I see really bad reviews from people, but Jordon was a very kind friendly help here at Staples. I came to do an Amazon return and he was very efficient, quick, and cherry on top is a good customer service. I really didn't want to come to this location seeing all the bad reviews but I'm happy my experience here was a good one! read more

Staples for the win, again. Mario helped me this time in printing, and knew his stuff. Thank you!

The girl working in the printing section named melody yikesssss. Super rude as soon as I walked in. Literally just asked for a strip of tape on her desk and she said no you buy your own. I don't think tape comes out of the pay check but alright diva read more

The two older ladies at the register, rude. One of the guys with long hair, rude, the taller broad guy, rude. They make up rules for returning amazon items, skip scanning, bad attitudes, not receiving amazon returns because they do not have someone for it at the moment when the store is empty and two workers doing nothing. Nice workers, one of the guys with long hair, the better looking one (both are latino) and the japanese girl or korean, but very nice, friendly and knowledgable. read more

Melody is the rudest employee I've come across in a while. It was astounding the way she talked to me. I'll be going to the Mission Valley Staples from now on. read more

AWFUL customer service at this store on multiple occasions. Most recently, the store was totally dead and I wanted to purchase 5 balloons for my daughter's birthday party. No one was in line, and the supervisor on site on Saturday April 18 wouldn't even allow me to purchase balloons because I had to place an order a day in advance for pick up. She couldn't do it in real time because I didn't place the order even though there was literally no lines or anyone in the store. Very poor customer service, what was the point in adding a party city balloon service inside of Staples if staff refuse to fulfill orders unless it's 24 hrs in advance? They're gonna lose money on that, and the overall treatment of customers is taking a new low. It's unfortunate no one has a good work ethic anymore or wants to help people. read more

Bad bad energy in this store. You can tell that the morale of the employees in this store are low and it bleeds into the customer service quality. read more

I was at the Staples location today on Rosecrans the parking lot was extremely busy and all parking was taken there was a spot right in front of the store it wasn't a disability space but it was open. I parked there and put my disability placard up being crippled I entered the store and was confronted that I couldn't park there even though I was about to be served they refused service. I would advise other people to find a different Location to be served and avoid this location. read more

It's really awesome to do an Amazon return super easy no lines walked right inside and was out in one minute. I had a really busy day today and that just made my life that much easier. I appreciate the staff that were courteous and friendly. read more

LOVE this staples and everyone that works here. I come on a weekly basis to either make a purchase, pick up a printing order, or return an Amazon package and everyone is kind and efficient. Special shout out to Luis who is incredibly helpful and patient, especially with people who are being rude for no reason. And thank you to the sweet girl who always takes my Amazon returns. (I don't know your name - sorry!) 5 stars all around :) read more

Kinda ridiculous I was here for an Amazon return and they wouldn't throw away the plastic shipping bag. I understand not having the trash space to take care of cardboard boxes but this bag would've taken up so little space... I recommend going to another Amazon drop location, the staff here wasn't very accommodating read more

Horrific Experience and Unacceptable Customer Service I've had some bad experiences at stores before, but my recent visit to Staples was beyond anything I could have imagined. Over three days, I experienced a complete lack of communication, service, and respect from the staff. Day 1: I visited the store to order special paper for invites I needed to print. I was told I could swap in the paper on the print machines after calling ahead to confirm this. However, when I arrived, I was told there was "no way" for me to swap paper myself, and only the staff could do it--but they were "too busy" with other jobs. Day 2: I returned the following night, 20 minutes before closing, hoping to finally get my print job done. (Keep in mind this was 3 pages) First, the printers weren't working. After several attempts to troubleshoot in the workspace area, I finally managed to send my print job through. But, of course, the prints came out too small because emailing over the files were making my files too small and no one would help me other than man I guess you'll have to go back home and resize and come back another time. Now it's 8:55 PM, just five minutes before closing, and I was being asked to leave - just trying to print three simple pages. I asked to speak to a manager to see if they could allow me five more minutes to finish this time-sensitive task. He said you only get 5 minutes. I walk over to the computer and it wouldn't accept payment. When I pointed out the issue, the staff's response was simply, "Sorry, there's nothing we can do." I told them that this was unacceptable, explaining I had been in the store for three days in a row and still couldn't get a simple print job done. Rather than assisting me or showing any empathy, one of the employees rudely told me to "get out of my store." Let me emphasize--I was not yelling, I was not being rude. I simply wanted my three pages printed and was met with so much hostility, I am still shaking. I asked for the employee's name, and he refused, stating he didn't have to tell me his name. As I went to leave, he shut the door and said, "Don't touch my door." When I once again requested his name, he continued to refuse. I'm still shaken by the blatant lack of professionalism, and disrespect. I've never been treated and spoken to so rudely before in my life. Not have I had several employees all stand around not offering any assistance. I'll be contacting Staples' headquarters to report this behavior, as no customer should be treated this way. Bottom Line: If you're looking for a place to print or do anything at all, save yourself the trouble and go elsewhere. Staples' staff clearly have no interest in helping customers, and the level of disrespect I experienced is unacceptable. read more

I order and return Amazon purchases more often than I should- but the people at this Staples are always kind and efficient. Truly don't understand where the bad reviews come from. My personal experiences have always been great! Super thankful for this location. read more

Melody assisted me with my Amazon exchange I am grateful for her patience & time . It was my first return with Amazon. I requested that she help the other customers while I waited . I have visited this Staples before & the staff is helpful & find the. Products for my office . read more

Went in not knowing which size print out I would need and David was so kind and helpful, and provided me different options for the size frame I was working with. The overall service was quick and efficient. read more

Horrible customer service everywhere in this store, especially in the print area. Never going back to this store and our company does a lot of small print jobs. read more

Trust the 2.5 star overall reviews. I doubt my situation is an isolated incident. Employees at this location are beyond lazy. There's more employees standing around than assisting customers. Spoke to Luis first then the "supervisor" Karen and they'd rather explain why they can't do something than helping you find a solution. **UPDATE** Go to FEDEX Office Print off SportsArena, the job I needed done literally took 10 seconds and they did it for free. Super professional and polite unlike this Staples. read more

I am done going to this store. The cashier was incredibly rude to me about trying to drop off an ink cartridge. I could go on with all the details but instead I will say this same employee has been rude to me when doing an Amazon return on another occasion and I have witnessed her be rude to other customers. This staples is closest to where I live but I will drive past it to go to a different one. read more

TERRIBLE EXPERIENCE. The WORST employees ever. The Amazon return short Mexican woman just stared at my as if I knew what I was supposed to do. I put both of my boxes up on the counter and the woman rudely told me to take a box off the counter because "I need room to work". She was being very dramatic and rude about it. I took the box off, and left my other box. She removed my product from the outside packaging and said "I don't need this". She took the PROJECTOR that I was returning and THREW it in the box behind her. I asked her why she was throwing items if she didn't know if they were breakable and she said "I'm not going to hurt my back for your package". It was literally a 2 pound package. Such a bitch. She then grabbed my other package package from the other counter I had set it on and SLAMMED it against the counter so that the empty box up there flew at me and landed on the ground. At that point I was not dealing with her shit anymore and certainly not picking up that box. When the process was done I walked out and she yelled at her security that I didn't take my box. The big man named NACHO yelled at me and grabbed my box, ran outside, and threw it at my car. I could not believe what just happened. Completely unacceptable behavior. They need to be fired immediately. read more

Once again, Luis in printing did an outstanding job helping us with our printing needs! He took a big project we had brought in, and enhanced so it was just right - beautiful! It was something we were excited and proud to share with others! Nice guy too! Also, Melody in customer service was very helpful and friendly. The store is always well stocked - the best Staples location in town! read more

I usually don't write reviews for chain stores but this location has excellent customer service and they truly want to help you out! I came in looking for a specific item I saw online, they didn't have it and couldn't order it because kiosks were down. However they found me something similar in store and price matched it! Definitely went out of their way and both manager ans store associate were incredibly helpful. Will definitely be back here! read more

A miserable and useless half hour that I'll never get back. What should have been a simple print job turned into self service kiosk hell, where every challenge was met with a different wrong answer by different staff members. 30 minutes later, I have no print-outs, only anger. Avoid this nightmare place. read more

Everyone here is friendly and I was able to get my print order done super fast and find HP 67 ink which I can never find anywhere. Maybe it's cause I've been here twice in a week but I'm leaving a five star review for a Staples so they're doing something right. read more

I absolutely love this Staples. Everyone that works here is so friendly. They always help me with any of my printing questions or needs, they helped me create a beautiful banner for my business, and they are always so quick and efficient with any of my Amazon returns. I truly feel like the staff goes above and beyond! read more

Luis is so helpful and nice, he helped me with a difficult printing/sizing issue and was really sweet!! Promote him

Jasmine helped me print a document that was extremely challenging to print. Her technical finesse is unparalleled, she solved the problem and sorted all obstacles to get the job done. She is amazing and an extremely conscientious person. Thank You! You made a huge difference in many lives for the better with your help. Thank You. read more

Luis was wonderful. I was rather overwhelmed at the process to complete my printing project and Luis went above and beyond to help me! I will definitely be back for all my print and copy needs for the sole reason of Luis. read more

This review is long overdue but we wanted to make sure that we wrote something to highlight our experience. For context, my now-wife and I were in the midst of planning our wedding and in an effort to keep costs minimal, we created most of the items ourselves. For those that know, planning a wedding can get overwhelming, but Luis in the printer/copy section made the process a breeze. He wasn't just helpful, he was fantastic. Luis tackled all our wedding stationery needs with patience and a smile. We needed name tags, menus, seating charts, and even some small signs - and Luis meticulously created each one with us, ensuring everything looked perfect. His expertise in the print center was invaluable, and his genuine care during a stressful time went a long way. We can't thank Luis enough for his top-notch customer service! He truly helped make our wedding day complete. read more

Staples does not support small business. I have been printing at least three times a week at this location until they removed the option to add your own paper. I sell posters and have used this functionality for years. While the staff isn't the issue, they had nothing but a canned response with zero empathy. For me to go print ONE 11x17 poster I now have to pay an extra $1.99 for them to print it behind the counter. That's almost $3.50 for one print and I use MY paper! Additionally the prices are higher when they print for you verses the self serve. I know how to print my own Posters. The machines are smart enough to know the difference between paper thicknesses, I'm not trying to load cardboard or foreign objects in there...Anyways, after years of supporting this location, they don't give a damn about me or my business. PLEASE fix the self serve printers to support customer paper, or lose business. read more

Staples - Kelly 100# Cover Gloss works with all xerox printers. - Printing Services Near Me - San Diego, California

Don't waste your time and money. Tried to go there to rapidly scan some documents to pdf... their scanners are antiquated and the doc feeders jam every 3-5 pages. Staff is no help. read more