It's really awesome to do an Amazon return super easy no lines walked right inside and was out in one minute. I had a really busy day today and that just made my life that much easier. I appreciate the staff that were courteous and friendly. read more

Bad bad energy in this store. You can tell that the morale of the employees in this store are low and it bleeds into the customer service quality. read more

Kinda ridiculous I was here for an Amazon return and they wouldn't throw away the plastic shipping bag. I understand not having the trash space to take care of cardboard boxes but this bag would've taken up so little space... I recommend going to another Amazon drop location, the staff here wasn't very accommodating read more

AWFUL customer service at this store on multiple occasions. Most recently, the store was totally dead and I wanted to purchase 5 balloons for my daughter's birthday party. No one was in line, and the supervisor on site on Saturday April 18 wouldn't even allow me to purchase balloons because I had to place an order a day in advance for pick up. She couldn't do it in real time because I didn't place the order even though there was literally no lines or anyone in the store. Very poor customer service, what was the point in adding a party city balloon service inside of Staples if staff refuse to fulfill orders unless it's 24 hrs in advance? They're gonna lose money on that, and the overall treatment of customers is taking a new low. It's unfortunate no one has a good work ethic anymore or wants to help people. read more

Staples for the win, again. Mario helped me this time in printing, and knew his stuff. Thank you!

Melody assisted me with my Amazon exchange I am grateful for her patience & time . It was my first return with Amazon. I requested that she help the other customers while I waited . I have visited this Staples before & the staff is helpful & find the. Products for my office . read more

Went in not knowing which size print out I would need and David was so kind and helpful, and provided me different options for the size frame I was working with. The overall service was quick and efficient. read more

TERRIBLE EXPERIENCE. The WORST employees ever. The Amazon return short Mexican woman just stared at my as if I knew what I was supposed to do. I put both of my boxes up on the counter and the woman rudely told me to take a box off the counter because "I need room to work". She was being very dramatic and rude about it. I took the box off, and left my other box. She removed my product from the outside packaging and said "I don't need this". She took the PROJECTOR that I was returning and THREW it in the box behind her. I asked her why she was throwing items if she didn't know if they were breakable and she said "I'm not going to hurt my back for your package". It was literally a 2 pound package. Such a bitch. She then grabbed my other package package from the other counter I had set it on and SLAMMED it against the counter so that the empty box up there flew at me and landed on the ground. At that point I was not dealing with her shit anymore and certainly not picking up that box. When the process was done I walked out and she yelled at her security that I didn't take my box. The big man named NACHO yelled at me and grabbed my box, ran outside, and threw it at my car. I could not believe what just happened. Completely unacceptable behavior. They need to be fired immediately. read more

I order and return Amazon purchases more often than I should- but the people at this Staples are always kind and efficient. Truly don't understand where the bad reviews come from. My personal experiences have always been great! Super thankful for this location. read more

Horrible customer service everywhere in this store, especially in the print area. Never going back to this store and our company does a lot of small print jobs. read more

Horrific Experience and Unacceptable Customer Service I've had some bad experiences at stores before, but my recent visit to Staples was beyond anything I could have imagined. Over three days, I experienced a complete lack of communication, service, and respect from the staff. Day 1: I visited the store to order special paper for invites I needed to print. I was told I could swap in the paper on the print machines after calling ahead to confirm this. However, when I arrived, I was told there was "no way" for me to swap paper myself, and only the staff could do it--but they were "too busy" with other jobs. Day 2: I returned the following night, 20 minutes before closing, hoping to finally get my print job done. (Keep in mind this was 3 pages) First, the printers weren't working. After several attempts to troubleshoot in the workspace area, I finally managed to send my print job through. But, of course, the prints came out too small because emailing over the files were making my files too small and no one would help me other than man I guess you'll have to go back home and resize and come back another time. Now it's 8:55 PM, just five minutes before closing, and I was being asked to leave - just trying to print three simple pages. I asked to speak to a manager to see if they could allow me five more minutes to finish this time-sensitive task. He said you only get 5 minutes. I walk over to the computer and it wouldn't accept payment. When I pointed out the issue, the staff's response was simply, "Sorry, there's nothing we can do." I told them that this was unacceptable, explaining I had been in the store for three days in a row and still couldn't get a simple print job done. Rather than assisting me or showing any empathy, one of the employees rudely told me to "get out of my store." Let me emphasize--I was not yelling, I was not being rude. I simply wanted my three pages printed and was met with so much hostility, I am still shaking. I asked for the employee's name, and he refused, stating he didn't have to tell me his name. As I went to leave, he shut the door and said, "Don't touch my door." When I once again requested his name, he continued to refuse. I'm still shaken by the blatant lack of professionalism, and disrespect. I've never been treated and spoken to so rudely before in my life. Not have I had several employees all stand around not offering any assistance. I'll be contacting Staples' headquarters to report this behavior, as no customer should be treated this way. Bottom Line: If you're looking for a place to print or do anything at all, save yourself the trouble and go elsewhere. Staples' staff clearly have no interest in helping customers, and the level of disrespect I experienced is unacceptable. read more

Trust the 2.5 star overall reviews. I doubt my situation is an isolated incident. Employees at this location are beyond lazy. There's more employees standing around than assisting customers. Spoke to Luis first then the "supervisor" Karen and they'd rather explain why they can't do something than helping you find a solution. **UPDATE** Go to FEDEX Office Print off SportsArena, the job I needed done literally took 10 seconds and they did it for free. Super professional and polite unlike this Staples. read more

I am done going to this store. The cashier was incredibly rude to me about trying to drop off an ink cartridge. I could go on with all the details but instead I will say this same employee has been rude to me when doing an Amazon return on another occasion and I have witnessed her be rude to other customers. This staples is closest to where I live but I will drive past it to go to a different one. read more

Once again, Luis in printing did an outstanding job helping us with our printing needs! He took a big project we had brought in, and enhanced so it was just right - beautiful! It was something we were excited and proud to share with others! Nice guy too! Also, Melody in customer service was very helpful and friendly. The store is always well stocked - the best Staples location in town! read more

A miserable and useless half hour that I'll never get back. What should have been a simple print job turned into self service kiosk hell, where every challenge was met with a different wrong answer by different staff members. 30 minutes later, I have no print-outs, only anger. Avoid this nightmare place. read more

Everyone here is friendly and I was able to get my print order done super fast and find HP 67 ink which I can never find anywhere. Maybe it's cause I've been here twice in a week but I'm leaving a five star review for a Staples so they're doing something right. read more

I absolutely love this Staples. Everyone that works here is so friendly. They always help me with any of my printing questions or needs, they helped me create a beautiful banner for my business, and they are always so quick and efficient with any of my Amazon returns. I truly feel like the staff goes above and beyond! read more

Luis is so helpful and nice, he helped me with a difficult printing/sizing issue and was really sweet!! Promote him

I usually don't write reviews for chain stores but this location has excellent customer service and they truly want to help you out! I came in looking for a specific item I saw online, they didn't have it and couldn't order it because kiosks were down. However they found me something similar in store and price matched it! Definitely went out of their way and both manager ans store associate were incredibly helpful. Will definitely be back here! read more

Jasmine helped me print a document that was extremely challenging to print. Her technical finesse is unparalleled, she solved the problem and sorted all obstacles to get the job done. She is amazing and an extremely conscientious person. Thank You! You made a huge difference in many lives for the better with your help. Thank You. read more

Luis was wonderful. I was rather overwhelmed at the process to complete my printing project and Luis went above and beyond to help me! I will definitely be back for all my print and copy needs for the sole reason of Luis. read more

Shout out to Luis in printing! He went out of his way to make sure I was helped and to ensure my flyers came out the way I wanted. Very satisfied with my visit! read more

The only reason why this store is getting two stars is because the cashier with the cat eyeglasses was extremely nice when doing my Amazon return. She incorrectly told me that the coupon she gave me was for both the clear and black storage tubs (I asked specifically) so I filled up a shopping cart with clear tubs. The woman who was cashiering at the front, started off with a terrible attitude because she had to scan the tubs through the shopping cart and was very curt throughout the entire interaction. As it turns out the coupon I was given was only for the black tub not the clear ones I had selected. I don't think her reaction was professional or appropriate, it was an employee that steered me wrong, not my own assumptions. She never apologized for the incorrect information I was given. The manager she called out to explain was fine I just wanted to get out of there and not deal with her anymore. The attitude was just not warranted, and it began as soon as I rolled up with my cart. read more

This review is long overdue but we wanted to make sure that we wrote something to highlight our experience. For context, my now-wife and I were in the midst of planning our wedding and in an effort to keep costs minimal, we created most of the items ourselves. For those that know, planning a wedding can get overwhelming, but Luis in the printer/copy section made the process a breeze. He wasn't just helpful, he was fantastic. Luis tackled all our wedding stationery needs with patience and a smile. We needed name tags, menus, seating charts, and even some small signs - and Luis meticulously created each one with us, ensuring everything looked perfect. His expertise in the print center was invaluable, and his genuine care during a stressful time went a long way. We can't thank Luis enough for his top-notch customer service! He truly helped make our wedding day complete. read more

Tried to buy a HP printer online today at Staples. Couldn;t. Their website doesn;t take 1/2 half house numbers nor does the CC site of their website. Had to go there in person to buy the printer and it could not be delivered to my house as I have the half (1/2) in my address. Now I have to go back to the store to pick it up in a few days. I am pissed and I am waisting gas. read more

Don't waste your time and money. Tried to go there to rapidly scan some documents to pdf... their scanners are antiquated and the doc feeders jam every 3-5 pages. Staff is no help. read more

Staples does not support small business. I have been printing at least three times a week at this location until they removed the option to add your own paper. I sell posters and have used this functionality for years. While the staff isn't the issue, they had nothing but a canned response with zero empathy. For me to go print ONE 11x17 poster I now have to pay an extra $1.99 for them to print it behind the counter. That's almost $3.50 for one print and I use MY paper! Additionally the prices are higher when they print for you verses the self serve. I know how to print my own Posters. The machines are smart enough to know the difference between paper thicknesses, I'm not trying to load cardboard or foreign objects in there...Anyways, after years of supporting this location, they don't give a damn about me or my business. PLEASE fix the self serve printers to support customer paper, or lose business. read more

Staples - Kelly 100# Cover Gloss works with all xerox printers. - Printing Services Near Me - San Diego, California

I walked into Staples desperately needing two different forms printed out. I needed three copies each form. A young lady named Jasmine in the printing center was super polite and she had the forms I needed in less than 60 seconds when I asked her where to pay for it she said it's on the house. You rock Staples!! read more

Jasmine working in the copy print center today was extremely helpful in answering all my questions about faxing some very important documents , printing, and even up to the payment . She took the time to walk me through all my attempts at self service which I wasn't feeling very confident. She had such a kind and calm demeanor the whole time assisting me , even though she was working on something else when I walked up to the center . I truly appreciate all her help today . Her excellent customer service skills and patience in assisting me today! In my opinion it above and beyond the scope of her job , so thanks Jasmine for making my day a whole lot better . This is my go to location, quick and easy . read more

Staples - copy and print center - Printing Services Near Me - San Diego, California

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Recently, I have gone into Staples with some Amazon returns. Twice, in fact. Both times were a horrible experience. Crabby, scowling employees. They couldn't have cared less about getting anything right. I miss the happy, helpful employees at UPS (Rosecrans and Midway) who used to take Amazon returns. read more

I needed a 5-minute task performed and was told I'd have to wait because the staff were going to take (but had not yet started) their lunch 15 minutes before the posted hours of operation. I'm not exaggerating the 5 minutes either because this time was quoted by the staff. read more

So happy with my banner!! Great service! Thanks again, Mario, for all your help. If you need a banner in a pinch,this location was awesome! Thanks again. I'll be back read more

I've been coming to this location for years. The service is always fast and the quality of work is always on point. Ordered a banner online after hours last night and picked up this morning the following day at 10:30am. David greeted me and I saw my banner packaged and ready to go. " I took care of that last night for you" - What??!! I said lol In my business, I need good quality and I need it fast. David is a great addition to my Staples team. Thank you! Kristina Buckner The Buckner Group Real Estate Keller Williams read more

Staples - The Buckner Group Real Estate - Printing Services Near Me - San Diego, California

Went in to get a couple of stickers printed for a Secret Santa gift. Luiz helped me get all the pictures from my phone to the correct printing size and got them quickly printed for me. He was incredibly helpful and super friendly. Great store, I will definitely be back again. Thanks Luiz! read more

Louis is amazing! He knew exactly what I needed! He was very communicative, made me feel like he cares. He gave me different options for print. I walked out so happy! Such a great guy. Jennifer was very helpful as well. The only person I had a very difficult time with was Kimberly. I called the store to print she was constantly distracted talking to me and other people at the same time. That was extremely rude. I had to spell my name to her 10 times because she doesn't listen. Then I came into the store to print, she didn't care to listen at all what I was asking her to show me a sample. She started giving me excuses that this is not what we print here and that it takes time to show me a good quality sample although last week, I worked with Louis and he helped me with exactly what I needed and was able to show me a good quality sample in a minute. Why am I going to place an order and pay my money for it if I can't even see what it looks like? she just didn't want to do it. Then Kimberly completely ignored me, walked away and started helping other costumers while I stood there. I had to come to another side of the counter and tell her that what she is doing is unacceptable. That's when assistant manager Jennifer got involved. Kimberly provided horrible customer service. I even told her that I feel like she doesn't care about my request at all. If Jennifer didn't come out, I probably would've never returned to that location again unless Luis was there. Kimberly was disrespectful and unprofessional. I was nice to her until she started treating me with disrespect. We all can have a bad day but if your job is customer service than you need to put your problems aside and do your job or not come in at all. We all have a life and I come into the store as a customer and I don't want to be treated with disrespect and have it affect my day. That's not fair to me. If you need to print anything have Jennifer or Louis help you but stay away from Kimberly. read more

The printing service was stellar and very fast. The formatting of my print got messed up when it was put on their computer but they fixed it quickly and the prints turned out great read more

Just wanted to share my experience at the Staples Sports Arena store today. I went in for a Curbside Pickup of a Fire Stick 4k I purchased online. In the process I noticed my confirmation stated the Sorrento Valley Store and it was to be shipped and not for pickup and the wrong store. The General Manager today was so helpful by calling their Online Number to cancel the order. Luckily, the Sports Arena Store had one Fire Stick 4k left for $29.99 on sale. For the issue I made on the online order, totally my screwup, She ended up comping me for the Fire Stick 4K totally free for my trouble coming in and how the order was totally wrong online. I thanked her profusely for her generousity. What wonderful Customer Service offered by the General Manager during Covid-19. So grateful. Thank you! read more

Customer service is Horrible, specially in the printing department. Do not expect to have your stuff printed on time.

This location has literally no merchandise on the floor -- which clearly means they are not restocking frequently and thoroughly enough. I counted over six out of stock items in just a small cable adapter section. It's unbelievable that many items sold out in a week since there last load. The manager Freddy didn't seemed not very concerned they didn't have many of the cables and stated he couldn't check the load from today for what I needed a HDMI to DispayPort which is common enough it should be available at an office supply store. read more

Staples - Printing Services Near Me - San Diego, California

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I am giving this location two stars only because I believe in giving them the benefit of the doubt that if you knew exactly you what you wanted you would be able to find it. With that being said if you need assistance with the printing area, let's say to get a quote, see samples of paper, or just ask a general question you are not in luck. However if you wanted to experience what it was like for Patrick Swayze for that period after he died where he couldn't move things or communicate in any way with the living in the movie classic Ghost, you are in luck! read more