I brought my old Macbook Pro that needed a replacement keyboard installed to this place. Omar asked me to turn the computer on to make sure it actually worked (with the exception of the keyboard) before I left it with him, so I did. When he saw that it turned on, screen lit up perfectly and so he agreed to install the keyboard, said it would cost $100 and that it would be ready in about an hour.
The first sign of trouble: He told me he'd call me when it was ready, but after almost 2 hours passed, I had to call him to ask what was going on. He says that the keyboard installation was successful, but added "I don't know what's going on with your screen though." I reminded him that he made me turn it on and that the screen WAS working when I dropped it off, so I didn't understand the problem.
When I arrived at the shop to pick it up, he brought me my laptop and asked me a question that no repair person should ever really ask a customer; "so what's going on with this thing?" To be fair, it's an older computer (from 2012) and I knew he was probably referring to previous repairs, so I told him that the computer had suffered some water damage back in late 2017 but that someone got it working again and that I had been using it for almost 3 years now with absolutely no problems (until this keyboard issue.) He says "look," turns on the computer, but the screen that was working perfectly no more than 2 hours earlier, was now totally dead. He insisted that the screen wasn't working because water damage can affect a lot of things, but it seemed strange (and highly unlikely) to me that water damage from 2017 would suddenly kill my screen...especially since I'd been using it every day for almost 3 years since the damage happened with no problems. He disagreed and insisted that water damage can affect things in unpredictable ways and that there was nothing more he could do.
Hoping that he might have a shred of decency and give me a break on the price, I asked him "how much do I owe you again?" His answer "$100---cash only" Side note: Unless you're at a marijuana dispensary, the words "cash only" are usually a sign that you are not dealing with a reputable establishment. Disappointed, I said "I understand...you charge $100 for the keyboard and you did that part right, I guess. That makes sense." He nodded quietly. I continued, "I guess I'm just a little upset that I'm picking up a computer that I won't even be able to use now...because of...water damage or whatever." His immediate response to this was "well, you can still plug it in to an external monitor and it will work." I asked him "how do you know that for sure? Did you test it?" He said "no, but it should work." My response was "yeah, well...THIS screen (pointing to the dead screen on my laptop) should work like it did when I left this here...if water damage from 3 years ago suddenly messed up the screen, how do you know it didn't also mess up the external monitor signal?" His response was just "it'll work. If it doesn't, you can come back."
I paid him the full $100 in cash and sat in my car with my dead-screen-laptop hoping it would miraculously light up, but it was no use....As I held it up and looked for any signs of life from the screen, I noticed something interesting that I had never noticed before: if you hold the laptop a certain way, you can see sunlight shining through the APPLE logo onto the screen.
After telling a friend, who also owns an 2012 Macbook about everything that happened, he said "I didn't know about the sunlight thing either. I thought that was just on the newer Macbooks..." And all of a sudden, he seemed to have an epiphany or something. He went and grabbed his old Macbook pro (which still works) and told me to grab mine and follow him outside. He then had me hold up my computer to show him the sunlight shinning through the logo thing, and he said "ok...I definitely see it. Now let's look at mine---same model, same year, right? Look" He then held his Macbook up to the sun, but there was no sunlight shining through at all. He then said "I think he switched your older screen for a non-working newer model."
Now, I'll admit, my friend is not a computer expert (otherwise, I would've had him install the keyboard) but if he's right, it would explain how Omar was so certain that plugging in an external monitor would still work without testing it first and why the sunlight shines the screen of my 2012 Macbook, but not my friend's, wouldn't it? So, could I prove that Omar swapped my screen with a non-working one in a court of law? No, I cannot...so I'm not going to make that claim here... but it's a very interesting theory. Anyway, good job with the keyboard. Bad job, everything else. read more