I received outstanding customer service from Ammara. Great store and I will definitely be coming back anytime I need any of the services they provide at this store. read more

I have been using this store for my business for about 8 years now. I had to write a review because of the awesome service I always get from Ammara. She goes above and beyond the normal duties, and daily has a smile on her face. I highly recommend using this store. Thank you Ammara for your customer service! read more

Ammara provided excellent customer service and went above and beyond. She was really helpful to the folks in front of me too!

I enjoy going to the UPS store at 4435 First St., Livermore because they are always friendly and helpful. I'm greeted with smiles and friendly words. read more

I'm surprised to read such bad reviews about the customer service here. Maybe the older employees no longer work here, but I had a pleasant experience at this store. I went in today needing pretty much everything the UPS store offers: notarization, live scan fingerprinting, shipping packages, and mailing out postcards (keep in mind, today was the day after Labor Day, and the store was busy). Despite all the tasks I had to finish, Jhon provided excellent customer service while tending to other customers' needs as well. He was very patient in spite of all the things I asked him to do! Ashley, the other employee working with him, also did a great job with the live scan. I got everything done in about 30 minutes, and I was very pleased with their service! read more

This is my second time going to UPS for notary services and they are very helpful and quick. Got what I needed done all in one location.

This is my favorite UPS store in the area. The employees are super helpful in fulfilling all of my shipping and packaging needs. Ammara is the best! When trying to figure out how to ship oddly sized items she got the job done. Thank you UPS! read more

Ammara was friendly, fast & efficient! Glad I chose the UPS Store. I had called ahead for directions and Ammara was waiting for me with a smile. Reserved parking right in front of store for a quick in and out. Perfect visit. read more

I got directed here to do fingerprinting when I had a bad experience with a fingerprinting service closer to home. I came here hoping it would be better and it was great. I walked in without an appointment, the whole process was quick and smooth, and the person at the counter was friendly and easy to work with. I would definitely recommend this location for fingerprinting services. read more

I been to many UPS stores and I had the best experience at this location. I had a lot of questions and Ammara helped me every step of the way and made things way easier for me by answering all of them. You have a great and friendly staff member keep up the good work. read more

Horrible. Avoid. Wouldn't accept a box with UPS account number because they are franchise. Use FedEx Kinkos at7275 Johnson dr instead.

Came in for notary service. Store was busy but both girls working were very quick and assisted everyone in a great manner. I was very pleased with my visit and surprised how quickly I was in and out for a notary service. read more

I had a great experience with ammara...she was quick and very nice! thank you for your help and making my visit easy!

This place is a rip off. Was charged $95 to ship a package that would of cost $51 at the post office. To bad I researched the prices after the fact. He also purposely entered the wrong email address so we couldn;t see how much we got ripped off. I hope he enjoys the $ he overcharged me because he's lost all my future business. I will never use this UPS store again and I will make sure tell everyone I know & meet to never use this store . Crappy customer service was the icing on the cake read more

I was in a hurry to print for a meeting. I was having some issues with my USB drive. While I struggled, Ammara allowed me to use his computer in the back room. We were able to get it to print. Ammara knew I was getting stressed about being late to my meeting. I gave him my card to ring me up, he just said ... Go to your meeting!! I told him I will come back after the meeting to pay him. I was not late and the meeting had very positive results. I later realized I forgot to go back and pay my bill!! I called Ammara to pay the bill over the phone. He told me not to worry about it, he was more concerned about me being late to my meeting. Truly the BEST CUSTOMER SERVICE ever. Nothing to do with note being charged, but because my priority was Ammara's priority!! Great place with Great customer service. read more

I walked in with a prepaid label issue that I thought was definitely unsolvable. Jazmyn amazed me with her professionalism and ability to quickly resolve the situation. There's a terrific positive atmosphere here and will be my UPS location of choice going forward! Thank you! read more

Not a good UPS Store. Store itself looks unorganized for boxes and shipments behind the counter. Customer service is pretty bad. You ask anything to the girl, she says she doesn't know, unknowledgeable about UPS process's. The guy is rude. They also give out wrong information and charge incorrectly. Not a good experience. I My daughter and I had gone to this store to ship the package and do some copies. They charged us incorrectly, gave wrong information. While I was waiting I heard couple of customers complaining to them about mishandling their packages. Will definitely not go in again. read more

I ship a lot of items for business as well as personal. I've been to several UPS stores and this store definitely has the best customer service. Some of the stores I avoid completely,but every time I've been in this one I've either have dealt with Jon or Shaneen and they both go above and beyond to help me. They help me find the most economical way to ship as well have helped me package several different items, even a golf club. Thank you for all your help. Sincerely, Kelly B read more

Went to this location to have a one-page letter notarized, and then mailed for overnight delivery to the east coast. When I was told (by the woman who notarized the letter) that it would cost $70 - $40 to mail it overnight depending on delivery times, I told the her I would take it to the post office to mail. She told me that it would cost only a little less at the post office, and then she suggested mailing it 2-day for $30. I decided to mail the letter 2-day with UPS, and left the store. When I got to the car, I realized that I had been overcharged an extra $3.16 plus a sales tax of $.96 for 3 cards I had purchased there. I went back into the store and asked why I had been overcharged. I was told that they add an extra charge for all cards they sell in the store (the extra charge is not posted anywhere so you are unaware of it before purchasing the cards). I was given the amount overcharged, and left the store. Irritated with being overcharged, I decided to go to the post office to find out what they would have charged to send an overnight letter - $18.95!!! Now really upset, I drove back to the UPS store, retrieved my letter, returned the cards, and drove back to the post office to mail the letter. read more

This is really the worst UPS store I have ever encountered. Believe those 1 star reviews. This place has the worst customer service that I go out of the way and go to the UPS store in San Ramon on Bollinger Canyon instead. But I stupidly thought to give it another chance and after asking the owner if he can spare one strip of tape because my tape was a bit loose he said, "How long do you think you can last with your tape? Next time you have to buy your own tape. Im putting tape on your box now but next time I will charge you $2." Why does this guy think there will be a next time? I guess his margins are so razor thin with these pre-paid drop off boxes that really he doesn't want your business. There is so many other UPS locations that really it's not worth getting high blood pressure by dealing with this guy! read more

THIS UPS STORE WILL RIP YOU OFF! I took three packages here on Dec. 17, 2014 to be shipped to VA and MI. The total weight for these packages could not have exceeded 10 pounds together. These were not oddly shaped boxes. This store initially said it would be $178 to ship these three items with a 3-day delivery. After I balked, they said they would deliver it via ground and may take 7-10 days. The price came down to $105. I was not issued tracking numbers until the next day through email. When I looked at the packages in shipment, the weight was indicated at 25 pounds for one box. The other boxes had similar weights. Again, the total weight for all three boxes was less than 10 pounds. In the end they were delivered in 3 days. I am filing a complaint with UPS and hope this franchise is shut down. I am hesitant to EVER use UPS again. read more

Worst UPS store ever! The only good review written for this store seems to be by the owner.The lady at the counter does not seem to like her job or may be paid less.Grumpy is one word.She was so rude and unhelpful for me and my husband when we went there to notarize some documents.Professionalism should not be the other name of bad demeanor.We will never go there.We found some excellent notary shop near Fallon and the staff was super friendly.Poorest customer service ever!I wish zero stars was available !! read more

Went on Saturday and asked for help scanning a document on their copier. Reply: "I don't know how the scanner works". No one else working there to assist. I'll drive the extra 5 miles to the Fed Ex store next time. No more UPS store in Dublin, as this was not the first time I had poor service there. This would be no stars if I could do that! read more

Forgot to mention that we NEVER receive our magazines, Macy's ads, etc. It's been nearly three years. We ended up changing our addresses on our subscriptions to our house address, and have not missed an issue since. read more

Dope staff! Great enviornment. Baktash was exceptional and his detailed approach to his job was inspiring

Went here just to quickly print a single document. Picked up a package here before and they were very thorough with checking my identity to make sure they weren't giving people the wrong packages, which is a plus to me. Ammara was very helpful and provided quick service. read more

I went to the UPS store to drop off a large stroller that we had wrapped in plastic. Originally, I had set up a pick up from Amazon, and was told I could package the item in a plastic bag or box. Unfortunately, the UPS driver came a night early, and we weren't ready for the pick up and he said he could come back the next day. Well, as expected, he never came back. I called Amazon again and set up another pick up and missed it the next day! I was home and never heard a knock on the door. At this point, my husband and I were annoyed that both pick ups fell through, so we decided to drop the item off at the UPS store. When we arrived, we were initially told that we could not drop the item as it was not packaged properly. My husband was disappointed and frustrated that we could not drop the package off and just as he was about to leave, the UPS employee, Ammara went above and beyond to help us and made sure we didn't leave disappointed. We were very pleased and happy that she could help us out and we really hope Ammara's boss recognizes his/her employee, as she made us a very happy customer. read more

I can't believe how rude the lady was to me! She was the only one at front desk. She waited 2 mins before she acknowledged me (mind you I had a 2 year old, can't really miss me) she was very quick with me. Not a polite person to say the least. Even though this location is closer to me and more convenient I will not come back. I don't know if it was my race, she was having a bad day or what it was.. Doesn't matter you work customer service, it's your job to be nice! read more

The store sign says it opens at 8:30 AM. Stood at the door until 8:42 AM before the owner unapologetically came and opened shop. Unprofessional, not to mention rude! read more

Definitely learned my lesson on waiting last minute. I needed stamps and didn't have time to stop by the post office so I thought I would go to the local UPS store. The markup on their book of stamps is ridiculous. $13.00 for a pack of 20 stamps. Too bad I needed three books of stamps which ended up costing me an extra $10 to get. Lesson learned! read more

I went to this store to buy postage and envelopes for a couple of time sensitive checks I had to send out. After purchasing the postage and the envelopes I verbally confirmed with the woman that she would put the letters in her outgoing mail. WELL, SHE DIDNT. I was very embarrassed when I got a call from one of the places I was sending a check to telling me they hadn't received payment and they were going to cancel my services. Later on I checked my bank account to see if the other check I had assumed this UPS store would send out had been cashed, and of course IT HAD NOT BEEN CASHED BECAUSE THEY NEVER PUT THE ENVELOPE IN THEIR OUTGOING MAIL. Never will I trust this store again! read more

Very bad customer service. My UPS package delivered to this address and while I was asking a question the woman kept the phone.

Very helpful and efficient with mailing packages/overnight envelopes. I had an issue with billing once at their shop and they promptly remedied the situation by going above and beyond. read more

The service at this UPS store is one of the best I have experienced. Sunil and his staff really do a great job. Very efficient and cordial. Been coming here for almost 5 years. read more

The service is horrible, way too overpriced. Shouldn't go there unless its your last option and everyone else is closed.

It was our first time in here and Ammara was very helpful packaging our items and make it ready for shipment. Thank you Ammara

Sunil is an awesome guy to talk to while doing business in his store. He always welcomes you with a smile and gives the right directions. He can help you out with your needs. He has done it multiple times for me so thought of writing this review without forgetting this time. Great place to get your job done. read more

I've used this location three times and each time the price of shipping seemed high. So this time I went home to check pricing online with UPS. This store charged me nearly $33 for something that should have cost no more than $14. Stay clear and go with another vendor. read more

Very good and friendly service. Was able to get pertinent advise as I had to ship documents overseas with tracking - did not cost a fortune

I had very limited time to get a package in the mail to my home address in WA. I'd shopped the region a bit too much! Shaneen took the bull by the horns and taped up the box for me, took my shipping info and with help from Jhon I was outta there in no time!! Immediately received an email letting me know pkg was prepped and ready for shipment. Arrived in great shape on the expected delivery date. You want folks with a "can do" attitude? Use this location!!! read more