The woman who works in here smells so bad I can't stand it. Also the young guy Justin who also works in there seems like he's stoned or just dazed and confused. I've gone in twice and I won't go back but that's not why. Their prices seem substantially inflated and I question whether they are entering the information correctly to give an accurate quote on their shipping costs. Or maybe they are just really over priced. I took a package (small box) to them and asked for some prices. $30 to send UPS and would arrive in 2 business days. I didn't want to spend quite that much as it was just a small gift I was sending. So I asked for a regular post (USPS) snail mail price. That quote was $51 to send the box by express post 6-10 business days they told me! $51!! How could regular post be more than a two day rate? So I said forget it. I went to the actual post office and mailed it express post (5 business days) for $13. It just doesn't seem right that the same shipping speed would cost almost $40 more than the post office. read more

Excellent service at this location provided by Prity. She not only helped us find the right service, she suggested ways to lower our costs. She also packaged our stuff for us! Too bad we are from out of town. Extremely grateful for the efficient service. We saved money compared to checking in our luggage. read more

Our company was so fed up with FedEx that we recently switched to UPS and use them exclusively for our shipping needs. During the short time that we used FedEx, we had been treated rudely , had many packages destroyed by the time they got to their destination, several were lost completely, and employees nit pick at our packages - making us drive all the way home once to put on an extra piece of tape because the employee refused to loan us her roll of packaging tape. We had negative experiences in other FedEx locations as well (must be a company wide culture). The UPS service is night and day from FedEx and everyone always pleasant no matter which location we use. Unlike FedEx, UPS stores are franchised so we meet owners that truly care about making a good impression and wanting your business. I came to this new location yesterday and it was no different than the others I always visit. Very kind and courteous. Didn't nit pick my packages. Just weighed them, gave me a receipt, and got the job done. The UPS driver even kindly waited for us so he could get our packages on the truck the same day. Also met the owner and he was great. This store is new and having promotions right now so I highly encourage everyone check it out especially if you are thinking of getting a mailbox. I've had one for years and I love it. They sign for all my packages so nothing ever gets lost or stolen and I never change addresses when I move. Also helps a lot with preventing identity theft and trying to stay off the "grid" as my home address is rarely on anything. read more

I came in today to get some fingerprinting done, the old-school way- ink cards. Previously I had received poor customer service from a UPS store in a neighboring city, so I was a little reluctant to try another UPS store. But I was greeted with a smile and had an awesome experience. The staff was friendly and patient. And I felt like the prices were very affordable. It was only $20/fingerprint card (compared to $35/fingerprint card at a different UPS store). She even took care of the mailing and tracking part of it, making it very convenient for me. I would definitely come back again!! read more

Walked in and had two documents notarized in about 5 minutes. $15 each Quick Very hospitable and polite Highly recommend! read more

The owner is very rude. Horrible customer service. Will try to gouge every last penny off of you. I'll gladly drive a couple more miles to be treated like a real customer with respect. read more

New UPS store with friendly owners! They ship UPS or USPS and are conveniently located in the Fallon shopping center. They have cop it machines, printing, notary, and even passport pictures! Don't hesitate to use this shop. read more

V close to home and these folks have good customer service. Recently I had to get photos done for my daughters passport and my experiences with the store lead me to write this review. Keep up the excellent customer service. read more

This facility was extremely helpful with my application process for my school. I just got my live scan, passport photos, and documents notarized here. They are super fast and very friendly! read more

Everyone that works there is so professional, helpful and nice! Ever time I go in there, they're always very fast to assist. I highly recommend. read more

Extremely helpful! Nicest people, they explain everything so well and you can tell that they actually care about doing a great job. I'm so impressed by this place!! Hands down my favorite place to ship and to print in the tri valley read more

The owners really need to have concern for customer's needs. I had to drop off a time sensitive package and provided it to them on a Wednesday and had bought an overnight 1 day shipping. The package has still not left their facility. So frustrated and when I call UPS they blame the store for not sending the package! So frustrated and unhappy that I paid so much and still not provided the service. Very disappointed! In addition they don't provide envelopes you have to carry your own!! For paying for such expensive services they won't even give you a UPS envelope, something that they should provide!! read more

Wish I could give 0 stars. I needed to get a package to someone in 3 days so I asked if I should do next day or 2-day delivery. The person at this store said 2-day would be fine and it would definitely get there in 2 days. Guess what? I find out that the package ended up being bumped to 5 days from when I shipped it. Not because of weather or anything like that. Turns out this is b/c 1) the store did not send out my package until 9pm (even though I dropped it off at 9-10am) which in effect ate up 1 day and 2) 2-day delivery does not deliver on weekends and the late send out pushed it to the weekend!! The person who helped me completely neglected to tell me about the no weekend delivery part. Very disappointed. Won't be coming back. read more

Based on Yelp reviews I went to this UPS store to have passport pictures taken. It was not a comfortable experience. I paid $13 for 2 photos. When I got them I was disappointed with the quality of color; I looked washed out. Later I was at Costco in Danville and discovered they do passport pictures, $4.99 for 4 photos. The pictures were much better quality as to color and brightness. I would not recommend this UPS Store for passport photos. read more

Zero Stars. The owner of this establishment extorts money from customers. Charges $5.00 pick up fee, to pick up my own package. He is rude and terrible with customer service. You operate a package pick up and mail service. People are going to want to pick up packages. dont use them! Terrivle service. read more

No stars for this owner. Have no business and customer sense. I would rather drive to other ups location. Have bad experience more than twice. I even told him to work on his attitude. I am sure some one will reach him a big lesson read more

Prity and her husband are SUPER kind and helpful! I came here to mail some medication to my parents overseas, and Prity's husband helped me find the cheapest option - which turned out to me US postal service. So even though I didn't end up mailing through him, he helped me package it up... and although I had no cash on me, he didn't charge me for the $2 box! I promised to come back and pay him for it the next time I go to the store. But 5 stars for his wonderful service and kind heart, he just really want to help his customers! read more

convenient location, very friendly people. They helped me with sealing packages. very neat and clean store.

Came here to get my documents notarized. The folks here seemed very knowledgeable of the process, guided me well, and were very helpful in my follow-up queries with them. They made a painful process relatively enjoyable and painless. read more

I've used the shipping services, notary services, and the AT&T equipment return services at this location on several different occasions. The staff has been courteous, efficient, and professional every time. read more

Amazing customer service. I took my 5yr old son who has autism to have his passport photo taken yesterday. There was a lot of crying and shouting but the owner and his staff were extremely patient and understanding. Not once did we feel rushed, instead they gave us time to get settled in. Eventually I asked if I could take the photo using their camera. Then they helped choose the photo that would meet passport requirements. We ended up with one of his best photos we've ever had. read more