I had a really nice experience at this UPS Store. A young man named Tayvion helped me out and was very polite and patient, especially since I'm not very good with technology. He explained things without making me feel rushed or silly for asking questions. I also overheard that he was new, but he stayed calm and seemed genuinely interested in learning from the other employees when they offered to help. He was a real gentleman and a pleasure to deal with. I hope he sticks around for a while because he seems like a good young man with a great attitude. Wishing him the best. read more

im sending this special thank you t0 very attentive young lady; "ms.india" an employee @#0190 conc0rd, calif. my x2 past visits "ms.india" was so0, helpful, understanding, polite on both occasions with my mailin' process and very fast ab0ut it. "i" see she w0rks well/calm with thee community and is very sincere towards mine and all others differ situati0ns.... she's an "ace" on my team.... amen-amen thxx's again : mz.smokey s.f. 100% d÷^{€ read more

India and Sierra went above and beyond with assistance and took care of us quickly despite us coming in so late

What amazing service from India!!! She was so very knowledgeable and helpful ! I would definitely recommend this business and if you're lucky enough to have India help you it will definitely make your day!! read more

The young woman who assisted me was named India. She greeted me with a "good morning !" When I couldn't see the Amazon return code in my Apple Wallet App, she patiently helped me see it and wished me a good day. I cannot remember the last time I received such good customer service. read more

Excellent customer service from start to finish! From being greeted, to honest info about a very short wait, to processing a return. Shout out to Thomas and Tony. Smooth and easy process, with pleasant peeps! read more

I very confidently (and very wrongly) had an incomplete shipping label on a package. Tayvion could not have been more kind while helping me correct my mistake. I stepped to the side while figuring out my life and couldn't help but watch how efficient he was and how many customers he went above and beyond for during their transactions. He's a wonderful asset to this location. I truly can't thank him enough for how much time he spent assisting me today. read more

Easiest Amazon return ever. Shout out to the worker India, who was such a pleasure to talk with very knowledgeable and was helping other team members. Highly recommend going here and asking for her for any future UPS needs read more

I needed three documents notarized and Tony took care of my needs quickly and professionally. I didn't even have to wait. A nice gentleman started me off by taking my identification, and then Tony completed the process. Whether I'm shipping something or notarizing, the employees here have always been terrific. They're kind and knowledgeable. I recommend this UPS store. read more

Tony , one of the staff at 5100 Clayton Store was super helpful in finding what Iam looking for. He even connected me via phone to the person I am looking for. I searched for a long time in the area and Tony knows the answer right away. Thank you for helping me find what I am looking for. read more

Sierra went over and beyond for me. She was very knowledge and helped with so much. most importantly she was so kind and sweet. You are very lucky to have her as an employee. She's a read more

Liz helped me with some returns and saved me an hour of my time! I was there right at opening and she was kind and upbeat. She went above and beyond to help me adjust some of my return location so I didn't have to fight commute traffic! Will definitely use this store moving forward read more

Staff did not know how to process a basic return. I know it's difficult to find competent staff at what is likely close to minimum wage but smart high school students would be better than slow adults. And I'm not speaking about just speed. read more

I sent a package cost 40 for shipping 15 for the box. UPS delivered to the wrong address. The pac was stolen.I sent from this store they were VERY UNHELPFUL I will stick to dropping off my amazon returns. WILL NEVER EVER SHIP A PACKAGE here unbelievably unresponsive and were not helpful on their error. read more

Tony, the manager helped me today with my returns. Two other staff helped me... I had many items! They were all patient and friendly even though I took so much of their time. This is the only place I do my Amazon returns, and they may hate me for it, but they do such a good job, I'll keep coming back! read more

Great team, very nice , kind and helpful. I couldn't pick up my mail in time due a family emergency, and my package was about to be returned.I called and they held it for me until I was able to pick it up. Excellent customer service. read more

Friendly, efficient & no fluff added to my sending a package via UPS. The employee Reno is an absolute asset to this business.

Thai place is well managed and the employees are kind. Hours are convenient and the Amazon return station is great.

Went here with several Amazon returns including a dog stroller that I couldn't get back in the original box. The staff was kind, helpful and patient. They couldn't get it all back in exactly either and with the help of strong tape the box was sealed. I've been in other UPS stores, but never found staff particularly pleasant or helpful, and here they were both. I will make this my UPS store of choice from now on. Oh! Also they had a stream of customers and they were quickly, as a team, getting folks taken care of and on their way. read more

Second time coming here and would like to say they are very fast and efficient. Had to return a couple items and never had to wait in a long time and the workers are very nice and friendly. Very fast and quick visit here , so awesome there is never any long lines. Found the ups store if I ever need to ship out or return any items in the near future :) read more

FYI, made appt. for notary for 11:00 today. Rounded up docs and arrived on time. Informed notary was not there but she had called in earlier and said she couldn't go to work today because she had car trouble. I said OK (not wanting to make a scene) and as was leaving the two employees decided to chat about how it was not their fault. I assume one was the person in charge. So let's brain storm! 1. Uber. 2. Get a ride. 3. Contact appointment laker and inform. 4. Pay the difference in price to have a mobile notary handle the appointments. 5. Ask if a mobile Notary could meet me. 6. Offer a later appointment. Gee, too bad there was nothing they could do aside from congratulate themselves as I politely left on how proud they were of being inept. read more

Came here on a Sunday. Liz is the employee who helped me. She was very kind and exemplified what customer service is. She is very helpful and professional. Also she was very happy. She is a keeper and sets the bar. read more

I recently had an unpleasant experience at this store. I spoke with the owner who was quick to address the issue. He emphasized that customer service is of the upmost importance of which I appreciate. This is my local UPS, and will continue to do business at this location. I also wanted to say Tony is a wonderful manger. He is friendly, approachable and the perfect person for the job. I'm glad he is managing this store. Review will be updated accordingly at a later time. read more

Normally...I love UPS...but this store is just painful. Every time I come to this location it's am exercise in frustration. They charge more than moist stores for basic things... $1.00 for each single copy per page. Today, needed to send a box. Came in asked for a box, another employee runs over and says, you have to add packing charges. "No, I want to pack myself...Just need a bigger box". This results in multiple staff coming over ensuring that they pack the box. End result S23.00 for 1 box with a book, gift card & small size tea mug. 2days earlier sent same combo from Fed ex for $17. At the end of the day...the real problem with this location is LACK of pleasant employees, who try to show pleasant customer service & reasonable pricing. read more

This particular UPS store consistently provides the best customer service compared to other locations I've been to. Despite potential busyness or during times that there's limited staffing, all the employees I've encountered are consistently courteous, patient, and deliver excellent customer service. Even though I live closer to two other locations, I always choose to drive a bit further to get to this location. read more

I usually have a pleasant customer service experience at this store, but this morning, when I tried to ask about my package, Liz, who was working, was rude and sounded like she was in a hurry. She dismissed me before I could even ask follow-up questions about my package, which should have been ready for pickup four days ago. read more

I love the convenience of having a UPS store close by. I return Amazon items and my daughter's rental books here. The wait is pretty minimal. They practice social distancing with only 2-3 customers inside at a time. The staff is friendly. There is ample parking since it is located at the Vineyard Shopping Center near McCaulou's. read more

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While I live closer to another UPS store, I prefer this one on Clayton Road -- near Lucky supermarket. Due to COVID-19, I am avoiding in-person shopping. However, I had three items to return to Amazon. Really love the partnership between Amazon and UPS. No packing or label needed. UPS reads the scanning code provided by Amazon and takes care of the rest. So easy! All stations were busy when I arrived, but I was the next in line. The clerk was friendly and patient with me as I scrolled through my phone to find the scanning codes for my items. I was a little confused about the signage for using a separate door for exiting. But quickly made the correction. I definitely felt safe for the entire time I was in the store (less than 10 minutes). That is saying a lot as I have pretty much avoided going into stores since mid-March. read more

The people that work here are patient and efficient. Rushes and rushes of people coming in to drop off amazon returns... printing... etc... It honestly cannot be easy. I've seen many difficult customers in front of me complaining about things outside of the employee's control. Give them a break. COVID has gotten old... but now that everyone is online shopping and doing tons of amazon returns, their job can get difficult and repetitive. Highly recommend this location. read more

They got a new manager, Tony, about 6 months ago. He is great! He has things running like a top. Back up to 5 stars! Thank you, Tony!

What a great group of members! They are fantastic! I live one mile from another UPS store, but I drive four miles because I have come to appreciate all employees at this store. They go above and beyond to help customers, even the ones that come with a bad attitude. They are very personal and competent. Customer service is one of the most challenging positions in a business and Tony and the rest of the crew, in my opinion, strive every day to be the best they can be. read more

Have been coming to this UPS store for several years, it's gone through a change of ownership in the last year, and continued to decline in service. The people who work there are clearly not trained, and as I said, I've been shipping for years. I just shipped a box, that should've been no more than 25 and it was 50. The kid gave me no options. I know that prices are going up everywhere but this wasn't that. read more

Professional and helpful, especially the manager! Great hours and notary on staff. Very reliable, good parking.

It says they open at 8 am. I dropped off my kids at school, and waited for 15 minutes for 8, it is now 8:10, and the inside cage is still closed and locked and i see no one inside. read more

The UPS Store - Store closed during business hours - Shipping Centers Near Me - Concord, California

Just went into this store to buy a book of stamps which cost $17. I made the comment about how expensive that was however the clerk never said there's a markup so still bought them as I wasn't sure what the price of stamps are now and needed some. I got home and looked it up and realized they charge $3.80 more than the post office! Although I understand they need to make a profit in selling USPS services and products but to charge almost $4 more to hand you a book of stamps is literally outrageous! read more

recently we went to visit the UPS store and an amazing worker named Tony helped us out. He was extremely patient and understanding. He helped us through the whole problem we had. The company should truly appreciate such a kind and respectful worker. We will continue to visit this location thanks to his amazing work ethic. read more

******WARNING WARNING WARNING***** Do NOT trust this location and send out anything valuable from this store. My mother shipped out an envelope on 12/14 UPS ground to southern Calif. the gal that was helping my mom asked her if there was cash in the package of course my mom made the mistake of saying yes. Anyhow needless to say the package never left their store. There was a label created which generated a tracking # and that tracking # NEVER got scanned. Clearly they have thief that works there and I'm sure this happens often especially around the Christmas holiday. The Manager said that since there was cash in the envelope there was nothing they could do for her. NEVER TRUST THIS UPS STORE. THEFT THEFT THEFT read more

The UPS Store - Shipping Centers Near Me - Concord, California

As a working mom, there's no time for me to return items at stores. Yes, I shop at Amazon out of convenience. Whenever I have to return an item, the staff at UPS Store has always been super helpful, quick and so kind at knowing what to do! I really appreciate the fast service! read more

Tony is absolutely amazing!!! He has the best attitude and takes his time helping customers. I know I am in great hands when he helps me. For example, I needed something shipped internationally and he took extra time to make sure all the information was correctly entered in the system. I also had a few boxes in my car to ship and he went out of his way to help me carry the boxes in. I truly appreciate his customer service skills and only will go to this UPS store because of him. read more

Excellent service. Beautiful attitude. A pleasurable experience. Please give her a raise! She's a good employee.