I sent a package cost 40 for shipping 15 for the box. UPS delivered to the wrong address. The pac was stolen.I sent from this store they were VERY UNHELPFUL I will stick to dropping off my amazon returns. WILL NEVER EVER SHIP A PACKAGE here unbelievably unresponsive and were not helpful on their error. read more

Tony, the manager helped me today with my returns. Two other staff helped me... I had many items! They were all patient and friendly even though I took so much of their time. This is the only place I do my Amazon returns, and they may hate me for it, but they do such a good job, I'll keep coming back! read more

Great team, very nice , kind and helpful. I couldn't pick up my mail in time due a family emergency, and my package was about to be returned.I called and they held it for me until I was able to pick it up. Excellent customer service. read more

Friendly, efficient & no fluff added to my sending a package via UPS. The employee Reno is an absolute asset to this business.

Thai place is well managed and the employees are kind. Hours are convenient and the Amazon return station is great.

Came here on a Sunday. Liz is the employee who helped me. She was very kind and exemplified what customer service is. She is very helpful and professional. Also she was very happy. She is a keeper and sets the bar. read more

FYI, made appt. for notary for 11:00 today. Rounded up docs and arrived on time. Informed notary was not there but she had called in earlier and said she couldn't go to work today because she had car trouble. I said OK (not wanting to make a scene) and as was leaving the two employees decided to chat about how it was not their fault. I assume one was the person in charge. So let's brain storm! 1. Uber. 2. Get a ride. 3. Contact appointment laker and inform. 4. Pay the difference in price to have a mobile notary handle the appointments. 5. Ask if a mobile Notary could meet me. 6. Offer a later appointment. Gee, too bad there was nothing they could do aside from congratulate themselves as I politely left on how proud they were of being inept. read more

Second time coming here and would like to say they are very fast and efficient. Had to return a couple items and never had to wait in a long time and the workers are very nice and friendly. Very fast and quick visit here , so awesome there is never any long lines. Found the ups store if I ever need to ship out or return any items in the near future :) read more

I usually have a pleasant customer service experience at this store, but this morning, when I tried to ask about my package, Liz, who was working, was rude and sounded like she was in a hurry. She dismissed me before I could even ask follow-up questions about my package, which should have been ready for pickup four days ago. read more

Went here with several Amazon returns including a dog stroller that I couldn't get back in the original box. The staff was kind, helpful and patient. They couldn't get it all back in exactly either and with the help of strong tape the box was sealed. I've been in other UPS stores, but never found staff particularly pleasant or helpful, and here they were both. I will make this my UPS store of choice from now on. Oh! Also they had a stream of customers and they were quickly, as a team, getting folks taken care of and on their way. read more

I recently had an unpleasant experience at this store. I spoke with the owner who was quick to address the issue. He emphasized that customer service is of the upmost importance of which I appreciate. This is my local UPS, and will continue to do business at this location. I also wanted to say Tony is a wonderful manger. He is friendly, approachable and the perfect person for the job. I'm glad he is managing this store. Review will be updated accordingly at a later time. read more

This particular UPS store consistently provides the best customer service compared to other locations I've been to. Despite potential busyness or during times that there's limited staffing, all the employees I've encountered are consistently courteous, patient, and deliver excellent customer service. Even though I live closer to two other locations, I always choose to drive a bit further to get to this location. read more

Normally...I love UPS...but this store is just painful. Every time I come to this location it's am exercise in frustration. They charge more than moist stores for basic things... $1.00 for each single copy per page. Today, needed to send a box. Came in asked for a box, another employee runs over and says, you have to add packing charges. "No, I want to pack myself...Just need a bigger box". This results in multiple staff coming over ensuring that they pack the box. End result S23.00 for 1 box with a book, gift card & small size tea mug. 2days earlier sent same combo from Fed ex for $17. At the end of the day...the real problem with this location is LACK of pleasant employees, who try to show pleasant customer service & reasonable pricing. read more

Professional and helpful, especially the manager! Great hours and notary on staff. Very reliable, good parking.

I love the convenience of having a UPS store close by. I return Amazon items and my daughter's rental books here. The wait is pretty minimal. They practice social distancing with only 2-3 customers inside at a time. The staff is friendly. There is ample parking since it is located at the Vineyard Shopping Center near McCaulou's. read more

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The people that work here are patient and efficient. Rushes and rushes of people coming in to drop off amazon returns... printing... etc... It honestly cannot be easy. I've seen many difficult customers in front of me complaining about things outside of the employee's control. Give them a break. COVID has gotten old... but now that everyone is online shopping and doing tons of amazon returns, their job can get difficult and repetitive. Highly recommend this location. read more

What a great group of members! They are fantastic! I live one mile from another UPS store, but I drive four miles because I have come to appreciate all employees at this store. They go above and beyond to help customers, even the ones that come with a bad attitude. They are very personal and competent. Customer service is one of the most challenging positions in a business and Tony and the rest of the crew, in my opinion, strive every day to be the best they can be. read more

While I live closer to another UPS store, I prefer this one on Clayton Road -- near Lucky supermarket. Due to COVID-19, I am avoiding in-person shopping. However, I had three items to return to Amazon. Really love the partnership between Amazon and UPS. No packing or label needed. UPS reads the scanning code provided by Amazon and takes care of the rest. So easy! All stations were busy when I arrived, but I was the next in line. The clerk was friendly and patient with me as I scrolled through my phone to find the scanning codes for my items. I was a little confused about the signage for using a separate door for exiting. But quickly made the correction. I definitely felt safe for the entire time I was in the store (less than 10 minutes). That is saying a lot as I have pretty much avoided going into stores since mid-March. read more

They got a new manager, Tony, about 6 months ago. He is great! He has things running like a top. Back up to 5 stars! Thank you, Tony!

Have been coming to this UPS store for several years, it's gone through a change of ownership in the last year, and continued to decline in service. The people who work there are clearly not trained, and as I said, I've been shipping for years. I just shipped a box, that should've been no more than 25 and it was 50. The kid gave me no options. I know that prices are going up everywhere but this wasn't that. read more

It says they open at 8 am. I dropped off my kids at school, and waited for 15 minutes for 8, it is now 8:10, and the inside cage is still closed and locked and i see no one inside. read more

The UPS Store - Store closed during business hours - Shipping Centers Near Me - Concord, California

recently we went to visit the UPS store and an amazing worker named Tony helped us out. He was extremely patient and understanding. He helped us through the whole problem we had. The company should truly appreciate such a kind and respectful worker. We will continue to visit this location thanks to his amazing work ethic. read more

Just went into this store to buy a book of stamps which cost $17. I made the comment about how expensive that was however the clerk never said there's a markup so still bought them as I wasn't sure what the price of stamps are now and needed some. I got home and looked it up and realized they charge $3.80 more than the post office! Although I understand they need to make a profit in selling USPS services and products but to charge almost $4 more to hand you a book of stamps is literally outrageous! read more

Excellent service. Beautiful attitude. A pleasurable experience. Please give her a raise! She's a good employee.

Tony is absolutely amazing!!! He has the best attitude and takes his time helping customers. I know I am in great hands when he helps me. For example, I needed something shipped internationally and he took extra time to make sure all the information was correctly entered in the system. I also had a few boxes in my car to ship and he went out of his way to help me carry the boxes in. I truly appreciate his customer service skills and only will go to this UPS store because of him. read more

******WARNING WARNING WARNING***** Do NOT trust this location and send out anything valuable from this store. My mother shipped out an envelope on 12/14 UPS ground to southern Calif. the gal that was helping my mom asked her if there was cash in the package of course my mom made the mistake of saying yes. Anyhow needless to say the package never left their store. There was a label created which generated a tracking # and that tracking # NEVER got scanned. Clearly they have thief that works there and I'm sure this happens often especially around the Christmas holiday. The Manager said that since there was cash in the envelope there was nothing they could do for her. NEVER TRUST THIS UPS STORE. THEFT THEFT THEFT read more

The UPS Store - Shipping Centers Near Me - Concord, California

As a working mom, there's no time for me to return items at stores. Yes, I shop at Amazon out of convenience. Whenever I have to return an item, the staff at UPS Store has always been super helpful, quick and so kind at knowing what to do! I really appreciate the fast service! read more

Everything went well. Tony and India are the two most helpful and knowledgeable individuals here. They made it pleasant and easy for me. I brought in my computer trying to print some documents. I was having difficulty and they took over and was very efficient. Thank you so much. read more

How can you have a UPS Store and not be able to ship out on Account #'s? Makes no sense but that's how it is at this location! I'll continue shipping through FedEx. Much easier to work with and reliable. read more

I like this UPS location a lot - the lines are usually short and move fast and the employees are helpful and friendly. I'm surprised by it's location because it seems slightly hidden and it'd be hard to notice unless you're already in the center visiting another store. I feel like the $1 per page charge to scan documents is a little bit on the high side. I mean, this should cost the business almost nothing to do, but that being the case, I can always just drive home and scan my own docs, or use the CamScanner app on my phone when I need pdfs. All in all, when I need to ship something and I stop at this location, I am happy with the speed and quality of service. like this UPS location a lot - the lines are usually short and move fast and the employees are helpful and friendly. I'm surprised by it's location because it seems slightly hidden and it'd be hard to notice unless you're already in the center visiting another store. I am a mobile notary and signing agent, so I frequently (a least once or twice a day) stop into shipping businesses to drop off documents and obtain a shipping receipt. Rarely, I also need to make copies, print, or sometimes scan the documents I have. I feel like the $1 per page charge to scan documents here is a little bit on the high side. I mean, this should cost the business almost nothing to do except the time it takes, but that being the case, I can always just drive home and scan my own docs, or use the CamScanner app on my phone when I need pdfs. All in all, when I need to ship something and I stop at this location, I am happy with the speed of service here and they employees seem to work very efficiently. read more

"We're independently owned and we can act however we want" are the exact words of the rude lady who wasn't even the one helping me! She interrupted her customer to stick her nose into her co worker who was helping me convo with me. I was sending out dog dna samples to uc Davis which I've done at this location before!!! And this lady who said her name was leticia (but who knows she doesn't wear a name tag) was extremely rude and said they can't do that. Yet they've done it before. . This location sucks!! anyone who has that mindset of we're independently owned and can act how we want doesn't deserve to stay open!! I hope your business doesn't make it treating paying customers like trash! You don't know how to run a business. 12/21/20 @12:10pm read more

5100-B1 Clayton Rd Ever since Trisha sold this store it has been going down hill. Not only is the service slow but they are incredibly rude and lazy. The other day I was trying to mail some standard packages and the gal at the counter wouldn't communicate about what she needed from me and the entire experience went from bad to worse. I left and went to the UPS on Treat and the service there was 100% better. Night and Day. I will never go to this store again. Customer service is not in their vocabulary! The new owners Haresh and Sema need to rethink their hiring choices and the way they train there employees!!! read more

Super fast, nice staff, always a smile on their face when you walk in. The young man who helped us was upbeat, and very pleasant to work with in our rush and with so many boxes to ship out. Store is always clean & super easy to access with a lot of parking too! read more

Tricia Tavara the owner of this franchise is just rude, totally customer unfriendly and unhelpful. Give this place a miss is my advice. Just awful. Regarding the reply below, Ms Tavara was so rude to me and my son. She thinks giving us our money back excuses such customer unfriendly behavior ? Read the reviews below and avoid this place read more

Love this UPS store. Super convenient! In this day and age we'll with Amazon and all let's just be real...we all are ordering online. Doing returns here is a breeze! And when it comes to shipping...these kids just take care of you. One time I had to return an order (not through Amazon) and I could NOT print the label (the frustration is unbearable) and so I called these guys and asked them to print it. They too had trouble but BOOM figured it out and I was impressed, happy and relieved. They are convenient, reasonable and kind. This is my go to for ALL my shipping needs!! They take USPS and FDX too. Won't go anywhere else read more

I needed notary service and UPS advertised the service. I used UPS website to schedule an appt and when I showed up, the employees said the notary was not there and they do not even look at the website! Unbelievable and it left me in a lurch. Awful service, go somewhere else. read more

I'm in here almost weekly and am always provided great customer service by nice, helpful, efficient staff. Yesterday I had to go to both FedEx and UPS and was appalled by the difference in customer service between the two. I said thank you to the FedEx customer service rep and was given a glare. I actually got scared and pretty much ran out of there. So yay for this UPS - you are all awesome! read more

So I came to pickup a package at this store and I was told it wasn't delivered. But the tracking number showed it was delivered. The store manager checked with all local businesses in the shopping center and couldn't locate the package. At that point she checked the other UPS stores in the same zip code- went and retrieved the package from the other store - contacted me to inform me of the find. EXCELLENT CUSTOMER SERVICE!! This store has a great welcome and terrific customer service!! read more

My wife and I went it this UPS store on a Sunday afternoon, about 45 minutes before closing. We had approximately 15 Amazon orders that needed to be returned. Lisette was was extremely helpful. She was patient and helped us package items and was very efficient. Lisette went above and beyond while providing excellent customer service. 5*****! read more

Very friendly staff and mindful of everyone's safety. Hardworking group and knowledgeable.