Very nice and quick service! Nice social distancing procedures in place. Employees all wearing masks and customers asked to do the same. 6' marking on floor and plexiglass around register. Very positive experience in sending back AT&T equipment. read more

The employees there are always so friendly and welcoming! Especially Anthony & Ross. They make sure everything is done properly and in a timely manner. Thanks guys! read more

good, fast service. i always have things to return from amazon, lol, and they offer quick services. they will get you out really quick.

The customer service here is top notch. Ross is always super friendly and makes me feel like I'm a regular even though I only come once in a while. They always make it very easy to ship stuff out. Even if there's a line, everyone is pretty quick so there's never too long of a wait. read more

Good service; obscene pricing. I shipped something today and was charged $60. Found out this evening that through my sons work he could have shipped it for $30. That is a severe overcharge. read more

Small shop but easy and convenient if you live in the area. I didn't even know this place was in that shopping center next to Ralph's and rite aid. read more

The UPS Store - Shipping Centers Near Me - Brea, California

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I was so disappointed in this store today. The lady who works there is always rude but today was horrible. I needed to make a return to amazon and have a broken printer. I went there asking for help. She talked a mile a minute and basically said figure it out yourself. I'm not extremely good with electronics but can usually find my way around. She wouldn't even look at what was pulled up on my phone. She told me to use their computer and when I asked for help with that again I got none. I then told her it would be nice if she helped her customers. She told me she was and walked away. Oh BTW. The men who work there are usually very helpful but today not so much. I think I'll be finding a different ups store to do my business with. read more

Was looking for a place to mail out a return item and two gifts three days ago, and was assisted by RJ who was very efficient, polite, calm, professional, and helpful with how to best mail out my packages most cost-efficiently. Since they service UPS, DHL and USPS, I didn't have to make another trip to the post office (though there is one nearby) and bother waiting in line. Would definitely come here again. Tip: If you send anything via basic postal service here, there won't be a tracking number. read more

I've had to go to the UPS store often this month and I am always greeted by Ross who is so friendly and professional. He is a prime example of excellent customer service! He is so helpful and just a pleasure. read more

Great staff! Was very easy to ship a very large package (Wheelchair). All I did was bring it in and they did everything else! Couldn't have been easier and the employees were very nice and helpful. read more

Had a decent experience shipping but the young guys who work here have got some serious attitude/anger vibes the last couple times I've come in. Guy with glasses and scruffy beard and the guy with the small afro in particular. Maybe they don't like working together, or something is off in the work environment, but they should learn to keep that out of their interactions with customers. Glasses dude angrily accused me of "wasting" his tape, when another employee had given it to me to tape a box that was ripped. They then patronized me about the shipping label having a sticky back and somehow that would have secured the box, so I wouldn't "waste their supplies". Wow - what a couple pricks. The other young man mentioned huffed his breath and rolled his eyes when I asked if he could estimate what a smaller box would cost for shipping, wouldn't take five seconds to figure it out so another guy came out from back to help and quickly estimated it. The kid kept having seething anger so I asked him if he was okay or if he was angry, and he curtly told me "NOPE". The guy in glasses was viewing him with quite the look, so my guess is they hate each other. Word of advice, if you hate your job, find a way to love it or get a new one. You'll be happier, and it'll have less of a chance of impacting relationships with customers. I just trying to get in and out, and have a nice interaction with people is my goal. Too bad these young dudes gotta make it awkward. Other than that, a great store in general. vYbnyt-gudfit-natki1 read more

Needed a notary and the UPS store owner was very helpful. Not only did she notarize my document, but she also recommended a nearby FedEx that has mail going out until 7pm. UPS mail had already been picked up and she knew my documents had to go out today. read more

Just want to say this is one of the friendliest and helpful staffs I've been to in the Brea area. I used one other in the neighboring cities, where I wasn't even acknowledge with a hello when entering their establishment so I turned around and left and never used their store again. So I thank all you at the UPS Gateway store for making each of my visits a pleasurable experience. read more

Ross and RJ are always super polite and get things done efficiently. They are always professional and have helped me on numerous occasions. Will continue to give them my business! 10/10 would recommend for shipping/livescans. Make sure you call ahead for livescans to make sure Ross can schedule an appointment. It'll save you time as well. Thanks again guys! read more

Came into ship some important items back home to Hawaii and RJ helped me out. I was very impressed by his professionalism and attention to detail. He made sure to repeat the addresses so I was confident that it was important for him to make sure there were no errors. He took the time to give me shipping options and made me feel appreciated. I had to shake his hand when I thanked him for his help and would highly recommend coming down to this location. read more

Great location. Went in to mail presents for the holidays. It is big, bright, with great counter space and wonderful customer service. If you are having a bad day make sure to find Justice and he will cheer you up in no time with his awesome attitude and over the top helpfulness. I can't believe anyone goes to the post office when they could come here and be done in no time! read more

Definitely the best UPS store I've been to. All the gentlemen that work here are always smiling and always greet me each time I come in. No matter how many shipments or how heavy boxes are, these guys are always happy to assist me and it's a real joy to see a business build such rapport with with their customer base. Definitely makes the end of my work day positive to deal with such a wonderful group of guys. Thanks for the great customer service! read more

I want to revise my review. After posting my earlier review, the store owner/manager contacted me and apologized. She told the store had special holiday hours, had a sign posted on the front door with these hours, and had updated the UPS website with the special holiday hours. I honestly never saw any sign. And I relied on Yelp and Google which showed regular hours and not the special holiday hours. Seems like this was an honest mistake and kudos to the management for the quick and professional response. read more

A young man just helped me out, 1st time shipping anything and the young man helped me out through the whole process smoothly very attentive friendly AMAZING CUSTOMER SERVICE read more

Ross is a remarkable employee! This store is absolutely the best. The management is courteous and profession and most gracious, and the employees fantastic. Three cheers for Ross! He has helped me in myriad ways, always with a great price and always courteous and excellent!!! read more

Had to return a Amazon product. Justice and Ross are cool people. They are helpful and very polite. I highly recommend this store

I sent my package ma black and forgot to package one and Saul, was very nice and helpful.

What can $0.15 buy you these days?? Well at the UPS Store in Brea, it can buy you a customer for life!! I recently came into this store in need of a copier,to make copies of some legal documents. I walked into a very clean & organized store front with 3 employees. ALL 3 greeted me immediately & were ready to serve me. That kind of Customer Service is a blessing! After I made my 1 copy, I realized I had no cash. I advised the gentleman who appeared to be in charge of my situation & handed him my debt card. He replied with, you can pay us on your next visit. For him to trust that I would return says a lot about the kind of service they offer. Thank you The UPS Store in Brea for taking care of me!! read more

If I could give this 0 stars, I would. The manager is unable to answer simple questions with logical answers. She constantly gave me BS answers and continued to interrupt me. She refused to let me talk and continued to talk over me. I went into this store, which I have gone into MULTIPLE times for the same thing. I sell clothing on Poshmark. Poshmark gives USPS labels, so I understand that UPS is unable to scan them and that was NOT what I was asking them to do, USPS comes and picks up from this store DAILY, but the worker and manager refused to take my package because they could not scan. I never asked them to scan the package, yet that was their only argument. UPS gets daily pick ups by USPS, which is when USPS comes and picks up their packages that had been left at the UPS store. They told me that they could not take my package because it was UPS, but when I called and asked after I had left they said that yes USPS does in fact come and pick up packages daily. So, my question to the manager was: Why is it that you say you do not accept USPS packages, yet USPS comes DAILY? This does not make any sense and her only response was "we don't scan them here". Yeah, I KNOW, but what you can do is take my packages for USPS to pick it up as they do DAILY for them to scan. Do not go here. Workers are incompetent and are lazy because clearly they just did not want to deal with my package even though all they had to do was throw it in a pile. read more

MARVA and ANTHONY are incredible workers! They truly are helpful and I hope that they are getting the recognition that they deserve. Thank you guys for all the help you both have given me. read more

Fabulous customer service. Accidentally dropped a FedEx package off with another UPS drop-off and they not only called to let me know, they ended up delivering it to a FedEx shipper for me. How awesome is that?!?! read more

Love coming to this UPS store. Shaymah provides excellent customer service and is very helpful with all of our needs.

Great service. Both the UPS driver and the store owner made sure our package got out just in the nick of time. Thank you! Thank you!

Wow! This store is the best! I took my friend in to their store to have something notarized. Because it was a document for the Veterans administration, the very nice women said it was at NO Cost! My friend is 83 years young and he was really impressed with her and the business. When she said, Thank You for your service , he just glowed. What they did was beyond a Thank You. Not only did they make a great impression on us, but they made an elderly man feel proud of what he did when he was 19 years old. Many Thanks for an great experience !!!! read more

We have a mailbox here. There was a computer problem and then a mix-up with them forgetting to put our name on the mailbox in the beginning (so it looked vacant) and our key didn't work because of that. But they fixed it and apologized the moment they were made aware of it. Other than that, our experience has been good here. The employees are always friendly and fast. I like that they have the latest mail pick-up in the area. It's at 4 pm (while the other UPS Store will be early in the day like 11-12). So if you bring both your mail and UPS packages in by 4 pm, you know they will both go out that day (UPS picks up at 5pm). Nice :) read more

Came in to have a 100 page report printed and bounded for a report. The staff was extremely patient with me making sure to print out a professional and presentable report. I was able to test a cover page on different types of quality paper to decided what kind I wanted for my printing. I will most definitely come here for all my printing and binding needs. Pricing was great as well as the service. Expert staff and quick and efficient same day service! Very satisfied! read more

I arrived right at closing and the owner was very kind to take my package and even fix the tape that I had used, her excellent customer service saved me a lot of extra time and I'm grateful! Thank you! read more

You never know what to expect at a shipping store. Rest assured that you will receive great customer service here. I have shipped from this store for two years now and they are curteous and usually very quick when possible. I'm moving to Anaheim and only hope to find as great of a UPS store as this one is. read more

Efficient and happy service! My go-to spot for my last minute printing needs. The boys know their stuff and are so polite and helpful. Clearly the owner is a great manager! Thanks for everything. read more

I walked in for copies and was more than happy with their service. Justice, the employee, was very helpful and gave first class service. I will definitely use this store again and suggest everyone in the area does as well. read more

These folks are so friendly! Customer service is above and beyond. And on top of that their prices are better than big box store options. I have used this location for several occasions: getting paperwork notarized, sending parcels, and most recently, making color photocopies. They are consistently friendly, cheerful, and willing to help me! I thought it would be cheaper to get photocopies at a big box store like staples but I was wrong. After waiting in line for almost an hour at staples I was told I would be charged a service fee for wanting my copies right away. I went to the UPS store instead. The copies were 10cents a piece cheaper to begin with, the guy helped me figure out the machine, and I walked out with my copies done in 10 min! Did I mention no service charge? Just a smile, and a "that's what I'm here for!" Thank you! Thank you UPS guy! You made our day! read more

Ross is the man. We needed a document notarized and he helped us out lickety-split. Friendly and efficient.

Great service. Very few place do old fashion fingerprints. This place does. Staff was helpful and the service was quick. Very professional and price was very reasonable. I will be coming back again for any future fingerprinting. read more

Excellent store! I came here after having trouble at another UPS store (they tried to charge me extra for things I had already paid for), and the experience was easy and friendly. I will definitely make this my regular UPS store. read more

Today I went in to ship back my books I rented for school. The guy that helped me was so helpful considering I didn't really know what I was doing. He helped me print my return label and make sure it was boxed correctly . I know that's his job but he was so helpful and friendly and I think he should get recognized. Wish I knew his name I think it's Daniel . He's a little bigger and has a beard ... He works there frequently. Thanks for everything UPS Brea! read more