Randall, was very professional, respectful and knowledgeable. He was good in letting us know the…read moretime he would arrive and the approximate time he would be done. Also, informed us of the current services rendered and the future services under the warranty. I am hoping this will take care of our problem and we believe it will. Thank you

If i could give 0 stars i would! I would not recommend this company to anyone. They scam people!…read moreCome to your door and scam. Had a guy come to our door told us we could do a ONE TIME SERVICE!!! He sent a guy out a few days later that was in August. It's September and i'm getting charged for a service we didn't even receive nor asked for. $58.46 we were charged. Called the billing people, Rude guy! Told us we had to pay a $200 cancellation fee!! Like are we joking rn? I'm flabbergasted cause why tf are you trying to charge me a cancellation fee on something i only agreed to ONE TIME SERVICE??? And then charge me for a second service i didn't even receive. SO basically the billing guy told us we had Two options either pay the $200 cancellation fee or set up an appointment for someone to come out and do the service and not get refunded our money! So it's a scam don't agree to the service or sales person. This company is a joke.

We had a mouse problem and requested service through Yelp. Several vendors reached out to us, but…read morewe went with Ruben. Key Take Aways - Fair Price He gave us an estimate based on the info I gave him on my home via text. After he came out and saw the size and scope of my home and garage, he increased the estimate slightly, but not by much. Based on the other estimates I got and the research I did, what he charged was fair. He also provided a one year warranty. - Work Product He secured all the potential points of entry. He put down traps and we caught a couple of field mice. He did mention that he left an opening behind the kitchen sink in case there were still mice in the walls to give them an exit route, but he left traps under the kitchen sink. Service/Warranty A few weeks later, I spotted a mouse inside the house (not under the kitchen sink). We called Ruben and he was very responsive. He came back out and laid some more traps and we caught the mouse (Ruben thinks it was a mouse that just got in, probably from leaving the back door open). After that, we were out of town for about a week and we returned, and found a dead mouse caught in Ruben's trap under the kitchen sink (remember, he left some openings so that any mice in the walls could get out). Ruben came out again and used some foam to close the remaining openings. He also recommended a spray to take out the smell of pheromones which might be attracting new mice (e.g. through the back door). I can say as of now, it appears the mouse problem has been eradicated. - Knowledge of Craft/Professionalism I have had so many questions about what a mouse can and cannot do. Ruben patiently answers all of my questions which has helped me navigate a very difficult situation. Ruben is the epitome of professionalism. He knows his craft and he executes his process flawlessly. He is customer focused and is very responsive and respectful. He did not use those scare tactics used by other companies (e.g "mice are responsible for this % of house fires, etc.) to scare me into action. I highly recommend that if you have a rodent problem, don't ignore it and call Ruben. You won't be disappointed and you won't be ripped off.

I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

I contacted Omega because I heard noises up in my attic at nighttime and suspected mice. I made an…read moreappointment on the telephone, and they were very upfront about their fees. They warned me that they were a little more expensive than other companies, but they have a lifetime guarantee and fully stand by their work. I told them to come by to get a quote anyways. Jeff arrived today and investigated my entire house. I was fully expecting him to tell me there were rats and that he would have to do all this work in my home. Instead, he told me that he didn't find any evidence of rodents. I was a bit distracted with a conference call at work, but he told me he was in no rush as I was the last appointment of the day. As I was finishing up my call, he inspected the exterior of my home to see if there were any opportunities for rodents to get inside. He was so thorough that he even used his ladder to take a closer look at the roof. He let me know that my house was pretty well sealed (from previous owners), but there were a some minor spots that may require sealing. He was very honest and told me that it may be cheaper to have a roofer do the work. We then went up to the attic, and Jeff spent a good amount of time educating me on signs of rodent activity. He even went the extra mile to take a look at the HVAC ducting and water heater to find the source of the noise I've been hearing. While we ultimately couldn't get to the root of the problem, it was very reassuring to learn that it wasn't due to rodents. I absolutely commend Jeff for the thoroughness in his inspection, and honesty in his assessment. He has earned my trust, and subsequently my future business. I highly recommend reaching out to Omega if you have any suspicions of animal activity in your home.

We are second timers with Omega. Three years ago Jeff and team were called out and they did an…read moreamazing job of ridding us with roof rat. So this time we knew exactly whom to call. We knew these rats had been in the garage because of them eating through the dog food bag. Then we realized they were inside eating from his food bowl. What a mess. We called Omega and Jeff. AME out with his team, found some new access points due to construction and now we are rat free again (and the dog is no longer a free feeder!). The first time we tried to fix on our own. The second time we just picked up the phone and in no time.....problem solved

So, it turns out that Urban Jungle is based in Houston but has staff throughout Texas, Louisiana,…read moreand Oklahoma. Tuesday morning, we heard a lot of noise in our house in Austin and after some quick looking around, we found the source of the noise -- a squirrel who'd gotten into our chimney and landed -- alive -- in our fireplace. Because of a fireplace screen, he wasn't going anywhere, but we needed him out. After calling a lot of people who couldn't come out that day or who wanted to create a long involved process of sending an "inspector" out, then sending someone out a few days later, I happened to find Urban Jungle while doing a Google search. We called them and they had someone out within an hour. When Will showed up, he came prepared with several kinds of traps because he said squirrels were especially sensitive to being picked up. Amazingly enough, once Will started trying to trap the squirrel, the squirrel ran right back up and out of the chimney. However, the next day, Will came back to seal off entry to the chimney. When it was all said and done, we paid a very reasonable price and Will did good work. Another benefit of Urban Jungle is that their staff all have degrees in wildlife biology or related fields. The additional education makes an obvious difference in both their knowledge and their professional demeanor, which was miles above the usual trapper or exterminator. Trust me, these are the ones you want to call if/when you have an animal in the house.

I wish I called them first. My issue was resolved promptly and the customer service continues to be…read moreexemplary.

We had a snake that went into our wall via the AC line. We called them and they sent Kyle. He was…read moreamazing. He was able to get the snake to come out and he caught it and relocated the snake. They do all kind of wildlife.

Outstanding Service! Called the team after seeing a possum in my storage area. Too much stuff for…read moreme to find it myself. THC Wildlife Control to the rescue!!. They were prompt (10min from initial call), courteous, and very efficient. The team thoroughly explained the possibilities and potential outcomes including leaving a cage over night. However, they caught the possum in no time flat. Additionally, it was great to be educated on how it got into the garage and what could be done to prevent in the future. Highly recommend service!

Great service! and didn't try to sell any extra treatments....found no problem, so no treatment…read moreneeded. We highly recommend them!

All about the money. Zero integrity…read more Killum Pest Control had no problem billing my credit card month after month--for 95 months--totaling over $6,400--while rarely performing the services I was paying for. No interior treatment since 2019, no bait station service since 2023--but the charges just kept coming. I've been battling cancer since 2022 and even let them know, yet they offered no alternative, no adjustment, no discount--just kept billing like clockwork without delivering the service. What's worse? They recently told me that the bait stations on my property belong to a third party, something they never disclosed when I paid for installation years ago. Now they want to retrieve the stations but still refuse to acknowledge the lack of service or offer any credit for services not rendered. I asked for a resolution. They refused. They are more concerned with equipment and recurring billing than customer care or accountability. Stay far away from this company. DM me if you want more details or if this happened to you too.

I had a dead possum in my yard. The City of Houston informed me that it would take up to three days…read morefor them to get to the issue. They also couldn't guarantee they would be able to remove the dead animal because of the location in my lawn not being close enough to the curb. Konqr responded to my request on yelp within 30 minutes. They offered to come out within one hour, even though it was after 8:30 PM at night. They arrived and took care of the issue promptly. They were very affordable. I would recommend using them.

Hired him to get a raccoon out of my attic. Said it came with a warranty and that he sealed the…read moreproperty. raccoon is back and Konqr is nowhere to be found. Not responding whatsoever. Don't trust him.

We've used Bee'n Green twice now for raccoon removal, and Travis is hands-down the best! Raccoons…read moreare clever, and when one managed to break a trap, Travis returned to reinforce it and completely seal off our home. Thanks to his thorough work (which we even verified on our webcam!), the raccoon couldn't get back in. Travis makes the entire process completely stress-free. He sends clear updates, photos after the job is done, and takes the time to answer all your questions in person or over the phone. Even though wildlife removal takes multiple visits and schedule shifts happen, he followed up, rescheduled within the week, and made sure the job was completely finished without me having to chase him down. Excellent work, Thank you Travis!

Entirely UNPROFESSIONAL. Wasted a ton of our time for a number of days quoting us and stating he…read morecould take care of our 4 properties. Then when he asked what days we needed the properties treated, he stated he couldn't service us at all. Wasted our time and now we have to scramble to get somebody else.

My fireplace had not been operational for 4 years. I had tried to get it working every winter with…read moreno luck. This year I finally decided I had had enough, and I called Master Services to come take a look. I was hoping that it would be something simple like relighting the pilot light. Brian came by the house at the promised time, and for only the price of the service call, which was very reasonable, got my fireplace going again! I have no idea what he did, or how, but who cares? I have fire! Now if only I could order up a few more cold days in Houston to be able to use it more. :)

Josh was great! He was very professional and courteous. He went above and beyond with the cleaning…read moreof our fireplace. Two thumbs up for him and Masters Services! Pricing is reasonable too.

Cyndreka Harvard service coordinator was the best personality…read more She came to my house to do the service she did a great job best person very kind and know what she is doing Wish her best career in future

The guys at the Houston area location are top notch. Not only were they professional and very…read morethorough, they made me feel valued as a customer. They were exceptionally considerate of my situation and were absolutely the kindest of humans! I would like to give a special shout out to 2 technicians, Jimmy and Tyler! The amount of care and concern that they exhibited was only topped by their willingness to go above and beyond to help with my situation and pest control! Joseph, the manager, is a king! He definitely was there every step of the way to make me feel heard and seen. Without these guys, I'd have been a wreck had I used any other company. 11/10 would recommend!!! Thank so much yall!