Myles was so attentive to our first time working together on our home service. He listened carefully to everything that was important to me, and did just that. I do hope to work with him again. :) read more

Started great, ended horrible. Had maybe 2 good services in a year. One service tech came by and my dog was outside, understandable for him to go to the front and wait. Dog was let in per request from their text system, dog was let in. Rep proceeded to sit in his car for 10 mins and then left without service. This was in November and they have yet came back since. read more

EDIT: Location is La Marque, TX in Galveston County. If I could give negative stars I would. This company is a scam and provides the worst customer service I've literally ever experienced. TLDR; Green Country Pest will not address complaints. Management is a brick wall who will avoid you at all costs and disregard the issue if you do pester the phone line enough to speak with them. The salesman pressured me to sign this agreement the same day in order to schedule my initial treatment conveniently after my next-door neighbor the following day. The salesman offered a discount to the initial service to incentivize due to the convenience of them coming here for the neighbor anyways. I am a renter and stated that I needed time to discuss this with my landlord prior to signing anything. The salesman then offered an adjusted cancellation fee to mitigate the risk. I cancelled my agreement 2 weeks later upon learning that my landlord had a pest treatment plan of his own for the property. When I called "the office" number for cancellation, I emphasized that we had an off-nominal agreement and they ensured me that management would be in contact with me to confirm the fee prior to any charges. The following day, my card had been charged the full cancellation fee. It has now been 2 months and at least a dozen phone calls back to "the office" contact, which I've now learned is a fully remote work force that is entirely out of touch with management. They've all been pleasant in explaining that the most they can do is flag a note on my account for management to look at, with zero way to actually forward me to a manager for communication. I was told EIGHT TIMES that a manager would call me back ASAP before I received any communication at all. One of these instances, the representative couldn't even access my account because a manager was actively reviewing it and I STILL DID NOT RECEIVE A CALL BACK. Today, 2 months into this circus event, I finally got a call. She stated that they will not be making any adjustments. At this point, I'm not even angry about the charge. I am angry about the complete disorganization and lack of professionalism. They do not care to hear customer complaints or to remedy their wrongs. The manager hung up the phone in the middle of me talking. If you can't adjust the charge to address the mistake your company made, then at least confront the communication holes that were uncovered along the way. This is no way to organize a business. I lost more from the time and effort spent trying to reach someone of authority than I lost from the mischievous cancellation agreement. If a salesman is not authorized to make specialized agreements, then contracts should not be signed on a tablet at the door where fine print cannot be viewed. I asked multiple times where it showed the cancellation policy we discussed and he pointed to the initial service fee emphasizing exactly what we agreed on. It turns out, that it was the inverse of that, they charge the amount discounted from the full price initial service. They should create contracts at the door and email them for review prior to signatures! It is that easy of a fix. If you want to run a shady business with empty promises, then at least provide a document where the agreement can actually be read before we sign it. A tablet document signature makes it far too easy to only show the customer what you want them to see and not the full page, especially when it zooms to only the signature window at time of signing. read more

At last! We had a terrible large-sized black, brown & amber ants--a biting/stinging hybrid infestation. The next day, we saw one lone tiny ant near a window. Day 2, another tiny one in the entry hall. We haven't seen a single ant since then! No spiders, roaches, odd crawling creatures...nothing. We have seen wasps on the porches & sprayed Hot Shot into their favorite weep hole. I will call for a visit before our next appointment but we're very satisfied & thrilled that the ants were gone so quickly. Our technician was great! Highly recommend! read more

on 2 separate occasions the technical came out to service my home and left before completing or better yet starting the service. this service is not cheap. I am not throwing money away. with this company it feels that way because you don't get what you pay for. I'm beyond pissed. I would give a negative zero if I could! worst off the manager won't return my calls. I'm trying to cancel my contract. worst. customer service experienc. read more

The salesman preassured me to sign a contract after applying the product. He offered me a $35 fee, if I recommend a friend. He didn't explain the terms of the offer, charged me $54 twice the first month. Very bad experience, dishonest company read more

Worst company ever, DO NOT USE THEM!!! I changed from one company to them because their salesman was beyond pushy. They serviced my home multiple times for spiders but I continue to have sliders inside my home with young children. I even had one of their technicians tell me to leave a spider because it was not harmless!! I also continue to have an issue with wasps because they are not removing the nests. Asked to speak with a manager regarding the cancellation fee and was told they are on vacation, the lady on the phone processed the cancellation fee while we were on the phone arguing. I will also be filing a complaint with BBB. read more

Quinton stopped by to inspect our ant problem. He took care of everything and went above and beyond expectations. I highly recommend Green Country Pest Control. read more

John described in detail all he needed to do to treat our new home as we were already seeing ants on the house and in the flower beds. We have a green area behind our house so we are likely prone to have all kinds of pests. John is very personable and knowlegable about the treatments. He explained in a manner that we could really understand the life cycle of pests! He is very thorough. We look forward to seeing him again. After reading the negative reviews here, I will be vigilant over pests in our home and yard and if I see any I will expect retreatments. If anything changes, I will change this review. read more

Do not sign up for service with this company. You would be better off throwing marshmallows at critters rather than the sprays this company uses. I signed up for service and the salesman told me that cancellation would be the price of my monthly charges for however many treatments I had received. What he didn't tell me was if they give you a promotional discount, that is what you pay to cancel services. They charged my card without authorization $290 to cancel services after I told them I wouls be changing my card information. Beware of this scummy company take my word for it. read more

Tyre was so kind! He covered all areas of the house, and I was on a work call, he was understanding of that, he took care of the exterior and once done, silently took care of the interior. He was thorough and efficient. Thank you for your service, Tyre. read more

Called the company to request someone come back out because of a bee infestation in my front yard that wasn't treated on the initial visit a couple weeks ago. They told me I would not be charged. Guess what? They sent a tech out who had no idea what to do about bees. And to make matters worse, right after he left, I got a charge for $62.00. Then, 3 days later, I get ANOTHER charge for $59.00! I'm about to cancel this account. I don't want this company having access to my credit card. If you're smart, you won't either. read more

This company is great. Communication if fantastic both with Colin and Quinton. All services are taken care of in a professional manner. We have used the for over a year now and have not had a single issue. If you need a great pest control company this is the one you are looking for. read more

this was the first time I used this company and was very pleased with the service they were going to provide for the price. the first service appointment went very smooth and Miguel explained every service to be provided and didn't even hesitate to provide things the salesman promised. read more

The service is generally pretty good. Quinton does an exceptional job serving the exterior of our house. He is professional and very personable which adds to good communication. Hopefully, we will be able to keep him as our technician. Overall, the company responds quickly to insect and rodent issues between our bimonthly service. I recommend this company over the other big name national pest control companies that solicit our neighborhood on a regular bases. read more

Colin was very helpful. I love Green Country Pest Control

Great job on the termite treatment today very satisfied.Ty you did a very good job.Thank you

Green country is great. They do all of my properties. I just had to have them come do an emergency live termite control. They were super fast and I dont have any more termites. All dead. Great company great people. read more

I have used Green Country for several commercial properties we manage and I am always pleased with their professionalism and thoroughness. They are very easy to work with and don't mind special requests. read more

Quinton is your man. Does an awesome job and very professional. Nice guys are a great gift.

One of our neighbors referred this company so I gave them a call this weekend and they came out today and we were very pleased with there service. Our service tech Darren did a thorough job and the price for their initial service is a lot cheaper than the big brand name and their maintenance service pricing is comparable to them as well! I think it's well worth it give them a call not to mention their products are pet and kid friendly. read more

Our technician Matt was friendly, informative, and efficient in taking care of our pest problem. Discussing the service with the owner Reid ahead of our first visit was a pleasure. We only have one visit under our belt, but I like the business practices and customer service I've experienced so far. Looking forward to continuing our relationship with Green Country Pest Control. read more

Great and efficient service. Extremely customer friendly. I do wish that it was a little less expensive, but I'm definitely happy to no longer have a critter problem! read more

We tried to start anew service with them, they were very difficult to work with! The first representative did not show up and when I called their office whoever answered my call laughed at me then the representative couldn't find our address! They never called to let me know that they were not coming out! I canceled the service with them and one week later a different representative showed up without notifying us they were coming! The representative said he knew it was canceled but wanted to see if I would give them another chance! I told know because I did not like being laughed at or being lied to! This company has poor customer service.... If they had a negative star I would have given 5 negative stars!!!!!!! read more

Wow! That is the best way to sum up their service. Always prompt, very communicative and friendly whenever we speak with them or if they are serving us. The technicians are great, office staff are respectful and friendly and LISTEN to our needs. Have been using them over a year after trying all the big name companies. They also all but eliminated our bug issues. No complaints here!!! read more

The service was fast but not seeing if the back yard was sprayed because my dogs, even in the house, will bark & throw a fit if anyone was in the back yard & that never happened. I know since the Covid pandemic they are not knocking on the front door so you don't know they are here. Can they not send a text message so I know exactly when they are actually @ my house!! read more

It was well done. Had a problem with the fire ants and they took it back. The tech Darren was nice and professional as well.

Such a disappointment. I got many recommendations about this place and decided to go for it. I was informed that it would be a $300 flat rate and every 14 days for another visit to be made along with a free inspection. I was like this is great! I love it. The office staff said my card will be billed once my first appointment was done. They give you an account to set up to check payments and appointments. I checked the balance and it said $0. Perfect! My tech for my first treatment was using the products like he paid for them and didnt want to spray everywhere where the pest were indicated. I was like , "it's fine. We shall see". During that first visit, he stated that we should go to a different company and even gave me the stores name to get the products AND said the company charges $50 a month to keep their services. Like WHAT. Who does that?? So anywayd I checked the acct and it gave me dates of my upcoming treatments. I called the company when the day came and asked, "no tech today??" And the lady told me , "well I think we don't come out to you until you schedule another appointment with us because usually it only takes 1 treatment". I made an appointment and got another tech. Tyre. HE IS THE BEST. He actually listened to us and did a fantastic job. He gets 5 Stars but the company? Forget it. I call to schedule again to request for Tyre again and as im speaking to another office staff they say, "you're good to go.". The date comes and I realized that he never showed up. So I called again, "Oh, well from our end, you never had an appointment." I set another date for a friday. He showed up Thursday. So now im going 2-3 weeks without my 3rd treatment. Completely unorganized company. Then as im speaking to this person they tell me I have an outstanding balance of $326 OVER a month later and by this time. I no longer have the money and I said I will pay it when I get paid. My account got charged today and it made me go negative and I have yet to get my 3rd treatment. It seems to me that nobody knows what is going on and they can charge the bill but not when they said they would have originally. I am EXTREMELY unhappy with this company. The ONLY thing that makes this company good is Tyre... besides that they are TERRIBLE. I gave this company many chances and now my patience is gone along with my money read more

Hired them to resolve roof rat issues. The contract was for two connected town homes. Matt, who was supposed to complete the job left the company and since than no one came out to complete the job! Not a good service! Very poor response and again didn't resolve the problem! Did I mention we paid upfront and service was never completed! read more

This is the worst company I have ever dealt with the can take a week to give you service even in an emergency. They told me I could handle it if their schedule didn't work for me. Why pay a pest control company if you have to handle the issues anyway. Unprofessional and dishonest, cancellation policy is the most dishonest I have ever heard of. read more

This review is so disheartening to write. After being extremely pleased with the services rendered for regular sprays a bed bug infestation occurred in my home. This was discovered after I was covered from head to toe in bed bug bites. We immediately called them out to spray our entire home and were told that they needed to spray again in 7-10 days to kill off what was left of them. We had another appointment set within the time frame that was considered acceptable in which the technician never showed up for. 4 1/2 hours later I received a phone call that the technician had called in sick and they wouldn't be able to come and spray. They rescheduled for a time outside of the recommended time frame and I expressed some concerns. The technician came back out and chose not to spray and instead charged me $150 for an inspection without spraying anything. Within just a few days I was again covered in bites. After calling to express my frustration I was told that I had to pay the due amount for the "inspection" when no treatments were rendered. I expressed concern and frustration because the treatment and inspection were done outside of the recommended time frame and I was again covered in bites. This lead to an extremely heated exchange with the technician who chose not to spray our home after coming days late. He tried to tell me that my bites were not from bed bugs and instead were from fleas. I will clarify that the bed bug diagnosis was given to me by not only my General Practitioner but also from a Dermatologist. The technician tried to tell me that I was wrong and that the bites were from fleas, not bed bugs, though he acknowledged that he did not see any signs of fleas in our home, not to mention that my pets, husband, and children are not being bit by fleas. Fleas do not discriminate while bed bugs do and I am highly allergic. I am being offered absolutely zero reprieve for the misjudgment of the situation by the technician or the tardiness in regards coming back within the recommended time frame, in addition to an absolute boat load of frustration. I cannot even begin to tell you how upsetting it is to be told that I am wrong and that my doctors are wrong. All I want is a home free of bed bugs and for someone to right this situation that was clearly handled very wrong. I am more than happy to provide photos of the bites for clarification and I have absolutely no doubt in my mind that because of this situation I will be covered in scars from my shoulders straight down to my toes. What a wonderful reminder of such a terrible, terrible situation. read more

Deon was awesome! He was early for the appointment, and was very thorough! I was provided with all the details of the services he would be performing. All my questions were answered. Deon was friendly, informative, patient, and pleasant. read more

I hate fire ants in the yard. I DETEST fire ants in the house. Green country came out and gave me an estimate for a yearlong exterminating contract that I feel was fair and definitely effective. The staff that I've dealt with is very courteous, knowledgeable and friendly. Highly recommend. Best of all, I haven't seen an ant since their first treatment. read more