It's obvious this business is the brainchild of a retired couple who thought it would be fun to invest their savings into a "little diner open for breakfast and lunch". I bet the husbands friends and family have always said "You're a good cook. You should open a restaurant!" and "Your wife could be the waitress!" And they fell for it.
It's a shame that these folks will likely lose their investment due to the simple facts that they have no idea how to run a restaurant and are the absolute worst at customer service.
My wife and I walked in at 10:30 am on a Tuesday. There were only two other people there, another husband and wife couple who had already ordered and were waiting for their food.
At first glance, the menu seemed over priced - by any diner standard. I hoped the portion sizes would make up for the inflated prices. We ordered the Loaded Potatoes and the Two Egg Breakfast. While conducting business on my phone I overheard the waitress chastising the lady customer for modifying her order. I was busy so I didn't pay much attention at the time, I just found it rude.
After about a 20 minute wait my wife's food arrived. It was a 6" plate with no more than a cup of diced potatoes and a microscopic amount of peppers and cheese. So much for my hopes of large portions for the large price. After a short wait, my plate was delivered. It looked like an omelette with a side of potatoes - not the two egg breakfast with hash browns, bacon and toast that I ordered. But I'm an agreeable person and understand mistakes happen so I opted to just be happy any food had arrived. The waitress informed me that my toast would be out soon. With our food having already taken 20 minutes to arrive piece by piece, I was not going to send anything back and continue to wait so I decided to eat what was served to me without making a fuss. Then my toast arrived. White, not the whole grain I ordered. The waitress seemed to sense a problem and asked if my toast was right. I said no, that in fact my whole breakfast was wrong but I would be happy to eat it. That's when all hell broke loose...
Unbeknownst to me, the chastising about substitutions I vaguely overheard earlier was due to the other couples order being messed up by the kitchen. The wife had sent her incorrectly made food back and was essentially blamed for the confusion in the kitchen due to her special request. Meanwhile the husband had eaten while the wife continued to wait on her order of omelette with potatoes to be redone - the omelette with potatoes that I was served and was now eating!
The waitress pointed this out to me, then told me that I shouldn't have eaten it since I didn't order it. I said excuse me ma'am, are you telling me that this is my fault? She said the mix up would've been avoided had I said something. I couldn't believe it. I said it's already embarrassing enough that I'm eating this lady's food who's been waiting and now you're pointing your finger at me telling me it's my fault!? I ask for the check and stated that I want to settle up and just leave. The owner, who was there this entire time and had not said a word, asked if everything was okay. I said no and explained how rude the service is and how I was being blamed for their mistakes. She simply said, "Well, you shouldn't have eaten it."
I threw two $20's on the counter and said here's forty bucks. Obviously you're going to need it. She huffed and I walked out, passed the poor lady who had been there longer than us and still not eaten.
These poor folks no nothing about the restaurant or hospitality business. Go there if for nothing else than to donate to help them recover what will eventually be tremendous loss. read more