Ordered new service because I was tired of the Comcast increases and spotty service in downtown San…read moreJose. They made some router suggestions (got one for $60), looked at my usage and speed from before, and recommended 250 Mbps. They could have suggested 500 or 1G to get more money from me each month, but they said I wouldn't need it. If I do in the future, I can simply call to upgrade. The price is $42 less a month than Comcast (so $39.99 plus tax vs $80 plus tax). Angel and Yurny arrived early, respectful of my home and wore booties, explained what they were doing, and took about an hour to complete the installation. They tested repeatedly and then stayed to help me set up the router and connect my devices. This took a little longer than expected and at first the app was grumpy. I can honestly say - this would have been stressful doing this alone because it took a good 4 attempts to get it situated. Once that was done, screaming fast internet was working! All of the account info is accessible on an app which provides a lot of information for me as a customer. I was quickly able to connect my computer, iPad and others. Angel and Yurny provided great advice on waiting to disconnect my other internet until I had moved off of the cable as well (I wouldn't have thought to do it this way) - appreciated their expertise. I have now completed three speed checks - the pic shows what they offered and what I am getting. Spot on! Hats off to Angel and Yurny - they were truly amazing. We talked high school, college, soccer, and more. Their patience, competence, and overall personable approach left me asking..."Why didn't I do this sooner?"

I've been using Paxio for six years. Before Paxio, I had used Sonic and Webpass in this…read moreneighborhood. To-date, Paxio is the provider that can deliver Gigabyte speed at the most affordable rate. While we had experienced several outage in 2023, Paxio CS team was responsive to our concerns and inquiries. The aftersales support is above average. I would recommend Paxio for it's speed and low latency.

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Trash service and reliability. Terrible sales, billing and customer service. They're thieves and I…read morehope this business goes under.

I have been with LanMINDS for over ten years. They delivered wireless Internet service to an…read moreapartment building that I managed. Now the house I am in on Northside of Berkeley is one of their single-residence accounts. At the apartments LMI would answer service requests very quickly, and did not hesitate to install a new radio when the existing one reached the end of its life cycle. Now, as always, I can get knowledgeable tech staff on the phone for whatever I need or want to know, and usually I end up knowing well more than the momentary need calls for.

We have LMI.net for many years and the internet speed is getting worse…read more It has been so slow in the past few weeks and completely down today!! We called and left messages, sent emails, logged a ticket online, and NOTHING happened after all these frustrating hours! I know today is a holiday and they are closed. But as an internet service provider, they don't even have one on call staff?! Unacceptable!

Stopped by to get a new cell phone. My old one 13 pro had to go!…read more I knew we'd hat I wanted 17 pro max. I had already ordered the cases for it. I can not recall his name. Oh he was the greatest! He told us he had been there 7 months. And he was very informative. He answered all are questions. 3 of us while he's working. He multitasked was amazing! My new cell so happy with my new cell.

[Posting on behalf of RF]…read more On October 15, 2025, I went to the Emeryville Xfinity store with an emergency. My dad's iPhone was not working because the SIM card had failed. We needed it fixed because a code is sent to his phone and we needed it to complete some legal tasks that day. Unfortunately, my dad was at the hospital and couldn't be at the store to get the phone fixed. So, I had to do it. The agent at the store, Kayla, was very helpful. She went out of her way to confirm my dad's identity through video chat and verifying his driver's license, which I brought to the store. She fixed the SIM card issue with an eSIM. Because of that, we were able to complete the legal paper work. Kayla was helpful, kind and went out of her way to protect my dad's account. She made a stressful day less stressful.

Thought I should update, especially for those in SF and South Beach/SOMA area. Service remains…read moresolid, with occasional maintenance or unplanned interruptions (thankfully largely outside of work hours). I think the value is still good for the speed and consistency (also discounted if you sign up for the full year), however I would be remiss in not mentioning their are now other fiber internet service providers. In particular "Sail" has been advertising heavily in our building for which I've also heard good things. If you do decide to sign up for WebPass, here's a referral link for a month off: https://webpass.net/signup?code=jerry-107147

While the service is reliable, the support is complete trash now. They'll do anything to get you…read moreoff the line, mostly in the form of lying about calling you back, lying about fixing it soon, or lying about lying. Don't give these assholes your money any more ... alternatives exist.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

I couldn't be happier with my experience! Switching back to this wireless carrier was completely…read moreseamless thanks to Brandon and Hameed. Brandon was incredibly knowledgeable, patient, and courteous, making the entire process stress-free. Hameed, the manager, also displayed both kindness and a welcoming disposition which made me feel valued. It truly set the tone for an exceptional customer experience. Everyone was friendly and professional. Thank you for making this such a positive experience. I highly recommend this store!

I came in to upgrade my phone and was offered a different upgrade deal that was supposedly better…read more After talking to the salesman for about 20 minutes I realized he was learning about the new offer as he was explaining it to me and he didn't understand everything about it himself. I then backed out and just decided to get the original deal that I came in for. He then tried to convince me that I wasn't making a good decision and that he was trying to help me, but I'm not taking a deal from someone who doesn't understand the deal himself and is repeatedly mixing up what the deal actually is as he explains it to me in real time. When I made it clear I didn't want to do the deal and wanted to do the original one I came in for, he then passed me to his associate and shook my hand saying that he was a District supervisor or something like that, which felt like he wanted to let me know that he's established and not a con-man or something so I'm really making a mistake, but I didn't care. The associate then also briefly tried to convince me to do the deal but I said no thank you because his higher up messed it up. I was in the store a total of 50 minutes with only 1 other person there before me, just to do a phone upgrade that I had already looked into before coming into the store.

Our company has been a Cross Link customer from practically their beginning over 20 years ago…read more Their internet speed is fast, the internet phones work very well, pricing is fair, response to service issues or questions when necessary is very prompt and when you call to speak with someone you reach a person who can help you.

Can't say enough good things about Crosslink, their service and team are by far one of the better…read morevendors in the Bay Area for the services offered. Anytime there is an issue, Clark and his team are just a phone call/email away. Its so hard to find good service these days...you wont be disappointed with Crosslinks! We currently have all our internet/wifi and phone system with them. Being a busy small business ourselves, its imperative to have our wifi and phones in good working condition...we have yet to have any issues with Crosslinks!