My Brother color laser printer suddenly making a horrible clicking noise. Frances quickly diagnosed the problem, which was one of the toner cartridges. I was out of town at the time, but sent a replacement set to her shop via Amazon, and it was ready to pickup when I returned home. Fast professional service at a very reasonable price! Highly recommend! read more

Frances fixed my 14 year old HP printer. She was efficient and diagnosed the problem quickly. I found the right person to get the job done. #win read more

Frances came by my home to fix my laser printer , which was on the fritz. In and out in less than 30 minutes. I had told her what was wrong over the phone and she diagnosed it properly. She pre-ordered the part before coming down to do the repair. Fast, easy, convenient. read more

Frances was able to troubleshoot my mom's Brother printer issue that she's been having for months just over the phone, saving her the onsite call. Great communication, knowledgeable, easy scheduling. read more

Frances was extremely helpful to me and generous with her time. She responded promptly to my email even though her business was closed. We exchanged several emails to diagnose my situation. She gave me all the information I needed to decide whether or not to repair my older HP Laserjet. Based on her advice I ended up replacing the machine with a newer one. Without her input the decision would have been more difficult and taken longer. I so appreciated her helpfulness that I am leaving her this review. Thank you, Frances! read more

efficient and competent. plus reasonably priced. thought she'd committed digit to the left on her invoice. repaired and cleaned my three Fujitsu scanners. I'll be using her for HP printers when they need maintenance or repair. read more

I've used this company through the years and they have always taken great care of me !!

If you're looking for A+ service for your printer, Frances of Printer Concepts is a phone call away. Friendly, utterly professional and competent, she handled routine maintenance, fixed a problem and went and got a replacement fuser all in less than 2 hours. What a find! Can't recommend her more highly. BTW, she handles copiers and plotters, too. Louise read more

She was quick and efficient and reasonably priced! My ancient HP lazer printer was totally jammed. I called her number and left a message. She called me back, asked good questions and where I lived. She came within 4 hours wearing a mask. She fixed the problem being careful not to get any lazer ink or her liquids on my carpet. She cleaned my printer after she unjammed it. read more

Called and talked with Frances to get help with my ink jet printer breaking down. Unfortunately she wasn't able to help because she doesn't work on ink jet printers anymore. The cost to repair them is a lot more expensive than just buying a new one. Yikes. I did get a lot of good advice to have this one looked at and buying a laser printer. If or when I decide to get a laser printer she will be my first call to help me if I have any issues. She was really helpful. read more

My Samsung laser printer had streaks down the middle of the printouts for a month. I called Samsung, ran some tests, but nothing helped. I run a small professional biz and that's not acceptable. I finally relented and called Printer Concepts expecting a large on site service call bill + service and parts cost. Uh uh. Frances spoke to me and gave me advice to replace the drum. She said 'that's what I'd do if I came out so save yourself the service call fee and just order one.' She didn't even push me to buy from her. I bought the drum very skeptically. Well, I installed it yesterday and viola! perfect copies! Yay!!! The drum only cost $115! I really appreciate small businesses like Printer Concepts that put the customer first and are HONEST. 5 stars all the way!!! (yes, I will definitely use them when I need actual servicing!) read more

Great same-day service! Frances squeezed me in between scheduled appointments, opened the document feeder, diagnosed the problem, put it back together and was on her way in 15 minutes. Printer Concepts gets my highest recommendation!! read more

Truly as good as it gets! Frances was fantastic! I have been living with a faulty printer that jammed with every page for a while. What a pain that was. I did not know that it could be fixed I did not want to spend the money on a new printer and figured I would have to live with this...until I found Frances. She ordered the part and was at my home office the next morning. Fixed it in no time at all and its working beautifully like new. A new equivalent printer would cost $450-550 and with the minimal change of the part and her service call it is working like magic. Plus she is absolutely delightful! I would recommend her to anyone who has printer issues. read more

Have printer, copier, fax, repair needs? This is the place you want to bring your business! I had a Brother laser printer that would munch the paper as it printed. My philosophy is one of repairing electronic products, rather than adding to the landfill. Francine, Printerconcepts owner, came to my office just to diagnose the problem. In the end, the darn thing couldn't really be repaired, she even offered to take it to recycle for me! She offers refurbished laser and ink jet printers, as well as new equipment. She couldn't be any kinder, friendlier or more fair in her business practices. I know where I'll be purchasing my next printer from. Thanks Francine, wishing you much success! read more

I give an unqualified recommendation to this business. Frances was extremely knowledgeable and friendly, and does house calls in the local area - like an old fashioned doctor but for your laser printer! She's upfront with her very reasonable price quotes, and was able to address the solenoid problem in my HP 2300, saving me on any parts cost and charging only for labor and service - not to mention completing the repair on the spot. read more

What a great experience this was. Frances is so knowledgeable. She called me back within 5 mins of my call and listened carefully as I explained the print quality issues I was having, as well as all of the things I'd already tried. She explained to me in detail the three possible causes in order of likelihood. Lucky for me, the first one was something I could do myself (replace the transfer belt). She looked up the part # for me and provided a few quotes she found online. She suggested I start there and if that didn't work, it would be on to #2 and #3, which both would require a house visit. I received the part in 2 days and after installing and executing a few print jobs everything is still great. This was all phone advice. She was a very clear communicator and so very nice! I really wanted to save this printer rather than buy a new one. It even sounds better now. read more

Printer Concepts has been around more than 10 years. I am proud to have used their service and highly recommend this company either for small printer repairs or equipment like large printers and such.. This company is reliable, hard-working and reasonably priced that it is a WIN-WIN for the customer and the owners. Heather C. read more

Stellar Service! Frances responded to my inquiry within a few hours; came by to assess the printer problem the next morning and had the new part and the printer repaired by mid-day the next day. High marks and a 100% recommendation for Rapid, Expert, reliable service and fair pricing. read more

Printer Concepts again "saved the day" I was trying to open my cafe and print the daily menus,when my printer decided to break down. I've used Printer Concepts before -w- great results, so I gave them a call....Before I could bat an eye, Frances was walking through my door! she went right to my printer, worked on it for a few minutes...then went out to her van ...came back with the right replacement toner. Not only did she fix it, she reprogrammed it for remaking my printing jobs so much better!!!! The price was amazing!!! I would have gladly paid double what she charged for the job she did!!! I LOVE PRINTER CONCEPTS read more

Great experience! I highly recommend Frances - she's smart, efficient, has integrity and competitive pricing*, along with a really nice, upbeat personality. AND, it's an awesome feeling to support local business! Frances responded quickly to my quote request. Her rate included: on-site consultation / diagnosis + labor + return visits, if needed. * Whereas, some of the companies quotes did not include the additional fees: labor, return visits, travel fees (depending on distance). I have a small home business and rely on my beloved, 10 year old Lexmark laser printer. After 10 years, it was time for a tune-up. I lucked out and was able to get same-day service, solved the issues and even recommended a great site to inexpensive ink and parts. read more

I can't recommend this service enough. On time, kept to the original charge estimate (very reasonable), gave me extra information for further, anticipated difficulties, didn't mind my observing how to fix the problem should there be a rerun. Personable. Efficient. Tech. Frances was quick in ascertaining the problem. All of this makes me want to ALWAYS use this service... and to not mind too much when a friend in the throes of divorce came to use the machine only to thoroughly jam it by never removing a single copy from the outlet when I had other things to do. Several reams of paper later she complained that it was jammed. And so it was, deep in the machine where there's little access. Lesson learned: oversee process, call Printer Concepts Tech. if there's a problem. Note: Other companies that I phoned, such as Geek Squad, immediately tried to sell me a new copier. Thanks but this free workhorse doesn't eat ink like the new, cheap ones do. And even with the service, I spent less than a new one. Environmentally speaking, it was also the best choice, right! read more

I described the problem with my Epson scanner to Frances over the phone. She knew where to look to find out what the problem might be and if the parts I might need were available--and was able to get back to me in about a half hour. She let me know that although it's a well known problem with this particular scanner, the parts needed for repair aren't available. She even referred me to the website where she'd gotten that information. Although that was bad news, her ability to research the problem and find the necessary information, and her willingness to share the results of her research saved me the hassle of having to schlep the scanner into the shop. Too bad the parts aren't available. I'm confident that it they had been, she would have done a good job repairing the scanner, and would have done so in a timely manner. read more

Frances certainly went beyond the call of duty to repair my Lexmark printer. She and her associate, Bernie, went out of their way to install a part (an image transfer unit), which was not an easy job. I am sure it took way longer than expected, and yet I was still charged the quoted price. I highly recommend their services! read more

I also found Printer Concepts thru Yelp. Frances is awesome. I thought I needed someone to take my printer apart to help me clear an address label that got stuck during a paper jam. Instead she looked up my printer model and talked me thru removing the parts and I was able to find the label and clean up the transfer belt. (I thought I needed a tech. to do all this.) She said if that didn't work we can order the replacement part. I so appreciate her genuine care for her customers. Some places would have probably just told me to order the replacement part or better yet, come out for a service call and then order the part. Frances, I'll be back if my printer gives me anymore trouble!!! Thank you for being a doll!!! read more

A woman-owned business, I was blown away by their friendly and knowledgeable service. I had a problem with an old HP color laser printer, knowing it needed a service call, but Frances spent a great deal of time on the phone with me trying to fix my problem over the phone. Nobody does that. Her fees were VERY reasonable, she knew what she was talking about, and got my printer up and running in no time. I'm so glad I found them. I'll use them again for my home business (four printers). read more

Frances was a great help to my company today. We have a Lexmark printer which required a new photoconductor. After installation the printer still displayed the code for photoconductor replacement. No install instructions came with the new photoconductor. Online instructions were not enlightening. Frances informed us that we needed to hold in a button on the printer to perform a reset after installing the new photoconductor. The printer now works. It's great knowing there is a resource out there ready and willing to help. read more

Found them on yelp, had 2 printers with problems. They explained that each would be a full charge, but hey, nobody else was willing to look at both. Came to my house, cleaned and ordered me parts on one, actually told me to take the other back instead of paying them to fix it and they waived the service fee for the second one that I returned! Parts came in and they called me right away. I honestly couldn't be happier. I don't give out too many 5-star reviews but happy to do it here. read more

Frances is fantastic. I have spoken to her many times for advice on my printers and she is always super knowledgeable and helpful. I'm always amazed at how she knows what I'm talking about no matter which printer I call her about. And she's never trying to sell me on something I don't need. Her service it tops. read more

Our Xerox Printer Broke, I called Xerox, they wannted $377 for the first 30 mins and 70 for every 15 mins after that. I called printer concepts, Frances spoke with me over the phone for 15 minutes doing some basic free diagnosis. She gave me an idea of what the problem might be as well as best case and worst case cost scenarios (all at no charge). She then came out that day , fixed my problem and spent extra time teaching me how to do my own basic troubleshooting and print head tuning. Problem solved for one hour of labor, at a fraction of the cost of xerox. I will definitely call them again, no bs honest service. read more

I called today about my Epson printer and although they don't even service Epson's Danielle did a diagnosis over the phone, helped me find some other resources to fix my printer and even did research on new printers for me. Whoa. Who does that these days!? They went so out of their way to help me that I want to give them any business I can. This was like some customer service right out a small town in the 50's! THANKS! read more

heard the clackety clack on my printer and knew something was amiss. did a quick search on yelp and called frances at printer concepts. made the sound over the phone, frances diagnosed the problem, ordered the parts and was here the next AM. spent 1 hour on the machine and all was back to normal. this lady knows her stuff. she is efficient and fair. i would recommend printer concepts based on my experience today. thanks frances for your quick turnaround. read more

This business is the best in the west!!! Not only will they fix your printer, but they are quick and reasonable. I have used them for all my printer needs and am always happy with the work they do. If you have printer problems or just need a cartridge, these are the people to go to. read more

I echo the thoughts of all the others giving Frances a great review. After replacing the drum and belt units in my seven year-old Brother multi-function laser printer, I was at a loss for what I could do next to get it to print Frances diagnosed the issue over the phone and was out the next day to replace the parts. Very friendly, helpful, and reasonably-priced. I highly recommend her. read more

Frances zips around town in her Prius, providing house-call assistance on short notice. She carries a tool bag that conveys a readiness to probe and repair problems as needed. My Brother printer problem fixed itself (love those intermittent problems) upon her arrival; however, from my description of my observations, she offered a knowledgeable theory of where the problem may lie (a sluggish sensor). She also helped me analyze, fix, and/or cost/benefit several other questions/problems with my 3 printers. All in a brief period of time. For smart, friendly and able tech help, try Frances. read more

Just used Frances for the first time, recommended by Lmi.net in Berkeley, for problem with HP laser jet printer. She knew the hardware cold, diagnosed one problem over the phone and brought the part to the first visit. For the second problem she needed to take the printer with her, but had it back the next day. Working like a dream now. The cost was more than reasonable, and Francis is a real pleasure to work with. I wish I had another reason to call on her services. read more

Frances was extremely helpful in identifying the problem with my Brother all-in-one color laser printer. She provided practical advice and onsite service. Her professionalism and competence were evident through every interaction with her. I will definitely use her services again in the future. read more

Frances rocks! She is good and reasonable. This is my first review for anyone ever because I think I need to take time out to recommend her work to people who need to have their printers fixed. read more

Printer Concepts has provided excellent service to my business on many occasions. Anyone needing assistance with printer or fax repairs should contact them with utmost confidence! read more

We had an error message on our HP Color LaserJet. When I looked up the online manual, it was supposed to be a simple fix. I tried to follow the steps but couldn't quite complete the steps. I called Printer Concepts and Danielle answered the phone. She looked it up on her end, and gave me some pointers. I was able to fix the problem after following her advice. YEAH! And I'm not even usually a mechanical person. Thanks, Danielle. Thanks, Printer Concepts. We'll keep you for future reference, for sure. read more

I meant to post a review months ago when Frances came to my office and fixed everything in the office. She was fast, honest and her fees were very reasonable. She is actually coming to fix my printer tomorrow which reminded me I never posted this. I highly recommend Printer Concepts! read more