internet service is constantly down or not working properly and TDS doesn't ever say what the issue is or when it will be fixed

Customer service: consistently terrible over 3 years, don't bother calling if you need billing or technical support. Billing: Unannounced rate increases, false rate quotes, no backdated corrections for billing. Internet service: Poor internet streaming and ongoing interruptions regardless of your plan. Basics like Netflix and Zoom were spotty. If you can get Webformix, Yellowknife or even Centurylink go there. read more

Simply put: terrible customer service. My boyfriend was on the phone for 3 1/2 hours trying to talk to someone about our internet. He was bounced from person to person put on hold continuously and had a service representative yell at him. After that he asked to speak to a supervisor which took an hour to get connected. Supervisor tries to convince him to keep giving money to this poorly run business and keeps reminding him of the great internet he's giving up: for 30 minutes she tries to convince him to stay. He has been literally begging to cancel our internet at this point. Not helpful, not timely, not nice. I will say they did give us a refund for the month so thanks but NO THANKS Bendbroadlame. read more

I have been around the world, experienced internet connections in Indian that are better than this crap! I have to say since we moved to Bend OR Bend Broadband is the worst internet provider/company ever!!!!!!!!!!!!!! TERRIBLE connections, dropping constantly, find another vendor like Century Link! The FCC needs to fine companies like Bend Broadband! They real don't care about service, it's about squeezing as much money out of consumers as they can! read more

Worst internet service I've ever had. Moved from North Carolina, but I've also lived in various parts of Oregon and Washington. Can't watch a show without being interrupted at least five times. Ordering a different provider tomorrow. read more

TDS reps insist I have some sort of contractual obligation to pay them for services rendered that I specifically, asked them not to provide. They started an "account" for me by their own volition, despite my specific request that they do not sign me up for anything coupled with a denial to provide any billing information. They "signed" me up for service anyways and a phone rep was unable to furnish any sort of documentation saying I agreed to anything. Only rather, to put me on a super long hold for a supervisor that I never got in contact with. Typical department transferring and long hold times, coupled with one bad, mocking attitude made me realize this company must be another selfish conglomerate of some sort without a home market for good reason trying to take advantage of people far away. read more

Very deceptive business. I had a tenant who wracked up a large bill on a property I no longer own. I reached a settlement agreement and paid the agreed amount in full. The Stark Agency, whom they assigned the account to, is trying to say I still owe them money. TDS refuses to confirm that I've paid in full. Just filed a complaint with the BBB. Next stop is the Oregon Attorney General and then my attorney, Michael Fuller with underdog. read more

Absolute garbage company since they sold to some stupid conglomerate. BB used to be the "Local Dog" and during this time, everything either worked well, or if it did not, kind and well trained and caring customer service reps or technical reps would help you and make sure you were dealt with in a timely fashion. Now? they are the local dog turd. The outdated crap gear they use has near constant issues, the internet, while fast, is way too expensive unless you bundle it with their crappy T.V packages. Seriously could not despise this company more. If you live in Bend, Get Directv and Century link ( although they suck as well ) or just get BB internet and be prepared to be utterly and completely gouged by their ridiculously asinine data limits that a normal person will far exceed in a week or two let alone a month. To anyone working for Bend Broadband, no offense, but your company went from amazing to utter crap. 1 star is not low enough. I give them 1/4 star not one out of four but one fourth of a star. Dog poo in comparison is 1 star. read more

The absolute worst company to go through for any services. Their internet service is horrible at best. I can't vouch for the phone and cable services, even though I learned today I've been paying for them. Not going to get a refund or credit to my account because this while time I've been communicating with them about other issues. I told them I wanted those services stopped about two months after I started them. They assured me that they would be but it would be less expensive if I suspended those services. I have been getting "miscellaneous" charges on my bill that I was told were the reconnect fee and late fee's. That was NOT TRUE and now there is no credit to my account or refund. This company is HORRIBLE!! The worst for customer service and general services. They should not be allowed to do business. Do yourself a favor and go to a different company. read more

I've been trying for 3 days to reconnect my service unsucessfully. Today I called at 4 pm pst. I was transfered 6 times and put on hold for 2 hours. Yes that's 6pm when I was told to call back and hung up on. I've paid $500 plus 3 convenience fees over the last 3 days and still have no TV or internet. My billing address is still wrong from more than a year ago! Phone representatives are rude and incompetent. read more

I lived in a third world country for 20 years, and this internet service is no better. There are daily, short, interruptions to service which screw up streaming service and occasional outages that amazingly are never their fault. Tech support invariably tells me that it is my equipment. I always get the best. So, one time I went down and bought all new equipment, again, and had the same problem. It isn't your equipment that is the problem. It is theirs. If there were any real competition in this area, they would have to provide better service. As it is, you are stuck with them. Glad I'm finally moving. read more

Bend Broadband is a SCUMMY company. They have a monopoly and act like it. Do not expect a straight answer to a simple question! BB: This is Don at Bend Broadband. How may I help you? Customer: How much is Internet only service? BB: How much you got? Customer: HUH??? What's the price for Internet only service? BB: Are you an existing customer? Customer: What difference would that make? BB: Why don't you upgrade to our bundled service? Customer: Please just tell me the price for service. BB: Can I place you on a brief hold? Customer: Well no - my time is valuable. BB: (Elevator music begins anyway and loops several times) BB: (After 15 minutes) This is Joe at Bend Broadband. How may I help you? Customer: What happened to Don? BB: What may I help you with? Customer: Connect me with your supervisor. BB: Can I place you on a brief hold? Customer: $%@@!** read more

This company puts the TDS in TeDIouS. When local, we had no problems. We have intermittent service outages all the time. When we call, someone from the Caribbean or Minnesota picks up to tell us that their solutions to our problems are about as useful as a football bat. Service techs show up days after outages to wiggle a few wires. Then they tell us that there really isn't much of a problem or anything that they can do. It's a shame that "the local dog" mated with this jackal and morphed into the mongrel pseudo-monopoly we must deal with. As a bonus, we are never offered a refund. When a demand is made for compensation, we get a paltry offer of a $25 credit which is deferred a couple of months to "the next or next billing cycle." I'm pretty sure better service was offered in the former Soviet Union. read more

The worst internet company I have ever seen, my family pays for 100 MB/s download speed and we never get above .5 MB/s. Our router consistently shuts off and crashes. We don't even get 1 100th of our moneys worth out of our internet. When I call them I'm either on hold for so long that I end up just hanging up because no one will speak to me or the person talking just sounds like they hate their life and don't help at all. I would not recommend giving money to Bend Broadband at all. I would give them 0 stars if it was possible. I'll leave a picture of my last WiFi test below. read more

TDS - We pay for 100 Mbps and I was getting 0.12 Mbps 30 mins before I made this review and it hasn't sped up. - Internet Service Providers Near Me - Bend, Oregon

Watch your ACH payments every month going to this company!! I thought I could trust this company like I trust the electric, mortgage, and other utility companies. But TDS took over my internet service from Bend Broadband in November 2022 and a couple months after they added a phone bundle and modem rental fee which started at a total of an extra $25 ($15 and $10) a month and quickly went up to a total of $32 ($20 and $12) a month. I finally noticed today in May of 2024, yes my bad for not looking sooner but I called customer service at TDS and asked for reimbursement since I never added the extra services. The rep, his name was John btw, said that it was my fault for not looking at their bills every month and it is not their policy to issue credits. So all they did was remove the extra services. I asked them to tell me when I supposedly ordered the phone service package (I never used and they could see it on their end), and said it was in May of 2021. My last bill from bend broadband was October 2022, and there were no phone packages or modem rentals on that last bill but somewhere between then and now TDS added it. Anyway, I'm switching billing to old school to the mailbox and pay them manually. Very poor customer service, they act like they're the only act in town, such a bummer. Be careful dealing with them! read more

tds is hands down the worst Internet provider you can go through as for their internet its great the problem is the employees and the management they are terrible to the customers and they don't value their customers or care about their customers and they have no people skills or communication and they love to bully the customers and they get pissed off when the customers stand their ground with them and they are also money hungry that's all they know is money I'm surprised they're still in business if they were any kind of business and they valued their customers they would want to sit down with their customers and get the problem solved in my case i was simply frustrated over being treated poorly by the obese employee that works at tds who has a real chip on his shoulder and he is also on an ego trip and a power trip and he is always accusing me of never paying my Internet bill and saying that I don't have the right to use the Internet and nobody has the right to use the Internet and how the Internet is a luxury baloney its a right and a necessity and I just simply went into tds wanting to pay my bill for last month and this month and explained my frustration and I simply said I was tired of being treated like crap and and the manager started getting defensive with me and told me that my behavior was unacceptable and I needed to leave how was my behavior unacceptable that's the question If anybody's behavior was unacceptable It was her behavior that was unacceptable and she had no legitimate reason to tell me to leave tds and not come back I didn't do anything wrong i wasn't yelling I wasn't screaming i wasn't threatening anyone i wasn't cussing I wasn't being disruptive to the other customers I was just simply trying to bring it to their attention that they had a bad employee on their hands and i just wanted to pay my internet bill for last month and this month but anyway that is not good business it's not good for any business to act that way she wouldn't even let me pay my bill for last month and she wouldn't let me pay this month's bill what's worse Is they canceled my account before I could find a new Internet provider I had specifically told them I would stay on with them as a customer until I found a new Internet provider for both me and my mom as soon as I paid my bill for last month and this month we had Internet for maybe a day and then they cut us off and canceled my account and they didn't even give me a chance to find a new Internet provider if you want Internet go through a different internet provider don't waste your time with tds as of right now my mom and me are using the LTE home Internet from verizon wireless as a temporary internet solution but I'm looking around for a new more permanent Internet provider for my mom and me! read more

Moved to a new business location 2 miles down the road 3 weeks ago. Even worse reliability than before (if that's possible)! The whole community has been having problems since May because they didn't upgrade their systems when the community was growing. NOW I have to leave every day to work because of my horrendous speeds - https://tds-test.speedtestcustom.com/result/8d6fd1e0-a1e1-11e9-8ce6-bbf43db38a33 4.2 DL / 0.2 UL?!?!? They'll happily take your money and provide you with subpar service. read more

As much as I have NOT liked Bend Broadband in the past. They are getting better. The saturation issues seem to be gone. FINALLY! It doesn't take all night for a page to load anymore. I still think it's a bit pricey, but hey, at least the quality is better now! I've only spoke with ONE rude customer service rep out of the past 5 or so times I've called them (to pay the bill). I highly recommend doing the survey they offer after the call. read more

The customer service has been exemplary. The actual services, however, not so much. First of all, 45 minutes waiting to even be put through to a customer service agent is unacceptable. For so many people, this is an entire lunch hour dedicated to getting in touch with them during operating business hours. I recently called about a spike in my bill and was told that I'm no longer receiving a "promotional credit". I was told that I cut my existing service in half, receive a new credit and it will meet my existing bill. Doesn't exactly sound "promotional", rather simply receiving a discount for downgrading. The internet is already painfully slow and can't imagine it being worse. They are unable to continue to give me my service at my original rate, unless I'm a new customer. Maybe if they treated existing customers the same as trying to acquire new ones, they wouldn't have to try so hard to find new customers. I will unfortunately have to find a new service provider but am still disappointed. read more

New name, same old bullshit. A tech was supposed to be out between 8-10am today to hook up my new service. Apparently plugging in a power cable and screwing in an RJ6 cable (on the modem I already own) is a job for a rocket scientist. The tech was a no-show at 10, I called at 10:30 for an update, after sitting on hold for 15 minutes I was told by someone in a call center the tech was going to need to reschedule. No phone call from the tech, no text, no email, nothing. I scheduled this at the beginning of the week, it's Friday, I'm leaving town Monday, which is why it had to happen today. So, and none of us are ever surprised by this part, I wasted 3 hours of my day for someone who wasn't coming. I decided to give TDS a shot, hoping they could have fixed even a few of BBB's shortcomings, but all they did was change the name. Don't be lured in by the new customer pricing. They couldn't even fix the issues that would be easy to take care of, let alone their notoriously awful infrastructure. read more

Not gonna lie... I was pretty skeptical when I first called Bend Broadband after reading a bunch of their Yelp reviews and seeing their 2 star average. However, I was quickly converted to a raving fan (hence my 5 star review). When I first called in, Faith was the Sales/Customer Service rep that answered the call. And she was kind enough to give me her direct number (which I've used at least half a dozen times), so I wouldn't have to re-explain my situation & needs every time I called in. I work from home and do a lot of video conferencing, so internet speed is HUGE. And I'm happy to say, that over the past 3 weeks since I've set up service, Bend Broadband has delivered some lightning fast upload & download speeds. Check out my most recent speed test from speedtest.net. I am paying for their Ultra 300 service, which is the fastest service they offer, and I'm renting Bend Broadband's equipment to make sure I'm taking advantage of the fast speeds. I'm assuming that a lot of the negative reviews are probably customers using old equipment and are unable to take advantage of the speeds they are paying for... but who knows... grumpys will often be grumpys. Faith & Broadband have taken care of me so far, and I'm thankful that I don't have to think about my internet service. Internet is one of those things, that if it is working well, you shouldn't even notice it. And I hope Bend Broadband keeps delivering this top notch service so I don't have to worry about poor connections, buffering videos, and slow load/sync times that plague most Internet Service Providers. Thanks Bend Broadband! read more

TDS - Thankful for these fast speeds! Definitely worth the monthly fee if they can deliver these kind of upload/download speeds constantly. - Internet Service Providers Near Me - Bend, Oregon

We live in Redmond and had a power outage last night at 4:30 am and our tv service went out. We just spent 45 minutes with a service advisor trying to reset our tv. This is totally insane!!! Broadband should automatically reset our loss of service, they wonder why their reviews are negative... read more

Hidden fees, no follow through, hit or miss service. I had to call three times just to get a mailing label to return my modem. Very poorly run company. This would be a great opportunity for another internet provider as unfortunately there's not much to choose from in bend! read more

Leaving another review on BendBroadband. Spent 45 minutes on the phone after my internet was down for an hour and half. To have them send a tech out a week later. I have officially signup for another internet provider - Starlink. Satellite internet is going to better than this service hands down. DO NOT, I REPEAT DO NOT use Bend Broad Band. read more

This company are scam artists. They quote one price and then you get charged $40 more. The internet service is terrible, you schedule a tech for help (again) & they don't show. When you call (3rd time in 1 week) they tell you they called you to tell you they fixed the problem (not fixed) & that you never scheduled a tech. I will not recommend this company to anyone. read more

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1 STAR IS TOO HIGH!! Internet ...... SLOOOOOOOOOOOOOOOOOW dial up is lightnng speed compared to upgraded with Bend Broadband. I use my Verizon Hotspot when I need to load a webpage for business. Tech Support & Customer Service (very nice IF you can get through) NOT LOCAL .... Do you have all day to spend on hold? If not, this is not the company you want to use. Expect to spend at least an hour on hold. Seriously! In southern CA you could access bills, pay, etc. right from the screen. It's amazing that with Bend Broadband you still have to call and wait...wait.. wait...wait.... wait....wait... been on hold for over 50 minutes, still waiting, yesterday 45, then they dropped call transferring and had to start over, and issue still isn't resolved. read more

Whatever you're told or believe, avoid this provider at all cost. They are terrible and ill-equipped to deal with their own issues. Even when you talk to their customer service people, who are very nice, they say their company sucks, their installer say their company sucks, and the equipment they install in your home sucks. We invested over $2k to get someone to make their internet connection work. We've spent about 20 hours on hold over the last 4 months to get help, this afternoon I have been on hold for over an hour as I cannot log on, they have changed something and our TV time is all screwed up 6 hours off and my passwords are no longer valid .. so nothing works, again. We pay about $200 a month for crap ... please BBB go away and let a company that actually has ability take over this market. The local dog days are over. read more

Unreliable service is overpriced with limited support for internet outages. We've been customers for an only several weeks and have already experienced 5 hours long internet outages including 3 lasting more than 4 hours during the work day. Outage reported at 8PM on a Saturday with a technician scheduled to visit on Wednesday morning when it's obviously unacceptable to leave a customer without service for over 4 days. Experience with the company is consistent with other reviews that have been provided. Strongly recommend looking for an alternative ISP. read more

Beware!!! If you request ANY service from TDS and you are on cable TV, they will come and change your TV to Internet TV without telling what they are doing! I requested a phone line and they said that they are in the process of changing cable boxes, which is not unusual, and will change the boxes when there to install phone. THEY DO NOT TELL YOU THAT THEY ARE SWITCHING YOU OVER TO INTERNET TV. Not Cool!!!! read more

I wish I could give this a lower rating, what a terrible company. Little to no communication on both tech and business side. Was told "my address did not exist" when trying to set up my wifi by one of the Neanderthals that work behind the desks at the bend office. Wasn't after arguing for a while that another sales associate took one look at my account and provided address, was she able to fix the problem. Instead of apologizing or continuing to help the other associate hoped on his phone and started swiping on tinder. Sad. Wifi is now constantly going down despite bills being paid and extremely close proximity to the stations dish. Honestly have no idea how a company can operate like this. read more

Absolutely garbage! Their customer service agents can't speak English so let's just say the language barrier is an awkward struggle. A tree took down the line between the house and pole about a week ago. Called and made an appointment. They texted yesterday letting me know a tech was coming. He showed up, sat in his van in the driveway and left. Never called, never got out of his van. I called this morning. Was hung up on twice and transferred 5 times! Yes 5 times! Had to tell the whole story over and over. The phone call took 1 hour and 49 minutes but who's counting. Finally got a repair appointment for next week. Terrible experience. read more

The new TDS boxes that remove the coax cable and replace with RF are a joke. Hey Elon, please get us StarLink!

DVR was having problems so I called for a replacement. Tech came by this morning and put a "new" one in. I just went in to program it and discovered that this new DVR looks like it is 20 years old and someone just drug it out of the garbage can. I'm not kidding, it is totally scratched up. Be careful with Bend Broadband, I had heard that they constantly "recycle" equipment but this is ridiculous. I called back in and told them I wouldn't have a DVR like that in my house. They are coming back on Friday, we'll see how they do. By the way, these DVRs are not expensive to buy, but they won't let you do that - only lease. They must be making a lot of money on that. read more

Easily one of the worst internet services I've had. After a month of no issues, my internet now drops nearly every single day, often multiple times a day. I'm constantly having to reset my router. Don't understand what I'm paying for at this point. read more

Charged $699 for ONE month of internet service. Tried to work reasonably with their team. Have had terrible service for more than two weeks. Have now submitted an FTC and BBB complaint. Terrible company, terrible ethics, terrible support. read more

these guys suck. when they first launched they centered their marketing around being "the local dog". these days they are nothing short of a soulless corporation. their customer service is some of the worst Ive ever experienced, the internet only works sometimes, and they demand an incredible amount of money. they know that they currently have a bit of a monopoly on internet in bend and are leveraging the entire town with that. Jumping ship to another internet provider as soon as we can. read more

I can only hope my net stays on long enough to finish my review..... These guys stink! I pay 3 times what I did at the beach and its just as crummy. I spent last winter in evil California and had the most wonderful net experience ever. If there was an alternative I'd jump all over it but from what I understand all the providers up here use the same old hamster in the wheel approach. They wanted me to bundle my TV and I told them if your tube is half as lousy as your net I'd be SOL. No Way!!! Oh and I'm sure it's just a coincidence and I'm writing this on my phone. My nets been out since I awoke this morning a few hours after my less than stellar review read more

Most consumer unfriendly corporate business I've ever dealt with. People are forced to work at home and you'd think they give us a break. If you want unlimited internet you have to get TV service. I asked how to get around this and they offered a suspension for 10 months but that's it (my 10 months is up). If you want just internet you have to have a tiered cost which would be higher than TV/Internet and then you're surcharged if you go over. I asked if they could extend the suspension and they said no they've done away with it as of February 1. Most unfriendly customer service agent as well. read more

Horrible company! This is an 'anyone but these guys' company. Period. Use ANYONE but Bend Broadband. Their slogan, 'We're the local dog, so we have to be good.' Yeah, NOT. Because of THEIR acquisition of Crestview Cable, and THEIR apparent consolidation of THEIR accounts, THEY misplaced my payment made to the same place I ALWAYS have made my payments. Bad? Not hardly, listen to this: then, despite my stellar credit rating and 15 years of on-time payments AND on-going discussions with them to find THEIR problem, they cut off my business account! And now, while I am on a 30 minute hold to dispute a RE-CONNECT fee, I have plenty of time to tell you..... USE ANY BROADBAND SERVICE OTHER THAN BEND BROADBAND. Horrible service!!! read more

The only reason I don't leave them is because all the competition gets the same lousy ratings. Is it any wonder everyone wants to cut the cable? My equipment failed and a nice guy replaced it and left. He just forgot to tell me I had to re-sign on to every device in my house. There is now a distinct slow down in my internet speed as I had super fast before. I go online and find that the chat is still not working as it was over a week ago so I am sentenced to the phone hold once again to try to fix this. I am currently reviewing the service and want to try to live without it. read more