Great service and friendly staff. New guy Gabs helped us trade in/buy a few new phones and was very…read morehelpful throughout the whole process.

First of this year, 2026, I have had enough of AT&T changing prices and bad cell service. Went to…read moreanother carrier and ported over, at least I thought I did. AT&T would not allow me to port out, even though they did charge my bank account for the remaining balance on the phone. I had turned off the direct payment from my bank. Now in July they are still taking my money and will not leave the phone with the new carrier. Filed a report with state AG. Got bank to block any withdrawal without my written consent. AT&T STILL toke money somehow! Once AT&T gets you hooked, you cannot get out! DON'T DO BUISNESS WITH THEM!!!!

I had a nightmarish experience in a city where my cellphone was lost and I had to purchase another…read morecellphone just to get home. Right after I had purchased an almost $700 phone from T-Mobile and prepaid subscription to Apple, my Uber driver found my original phone. At the T-Mobile in Bend (63455 N Hwy 97), I walked in a week later with none of the original packaging having lost the included phone cord. I was sure that they wouldn't want to help me... but they didn't even hesitate! They accepted back the phones accessories, took back the phone, and gave me detailed instructions on how to get a refund for my Apple service. What amazed me was how all of the Managers and Sales Associates worked together as a close team. They were pleasant, friendly, personable, and worked with myself and three other customers as a unit. They weren't "salespeople" trying to hook in subscribers. They were people, first and foremost, who all expressed having bills and money issues themselves and were legitimately trying to get each customers what they needed. Even myself, who needed a full refund. As they did so, they all seemed to really enjoy working and joking with each other while servicing the people in their store AS people. It was the kind of experience that can make a person believe in trusting those in small locations again! I can't suggest them highly enough.

Fire the manager. We decided not to proceed with T-mobile because of their lack of coverage in our…read moretravel area and chose to return all items . The manager started belittling us and started raising his voice just short of yelling. Said he couldn't return anything until the phones were here. Still waiting for phones 5 days later. Still not resolved.

I have purchased 2 TVs from Best Buy (2022 and 2026, World Cup.) It was a pleasure to shop there. I…read moreran in on Sunday evening because the 65" LG was a Deal of the Day for a couple more hours. Franco was super helpful. It was great being able to see the TVs on display. At the end of the day, I paid $299.99 for a 65" TV delivered and brought upstairs in my home. We are so lucky to have Best Buy in our town. P.S. I have purchased many things from Best Buy. The TV was the most recent.

Disappointment of a lifetime. Shopping for a surround sound receiver to replace my Bose system and…read more65" TV. The salesperson I interacted with "seemed" knowledgeable but as I found out after my purchase, he either didn't know what he was talking about or he was being intentionally deceptive. It was as if he was making things up just to close a sale. I think it's a shame that Best Buy has sales people that mislead a consumer into very expensive purchases with no accountability at all. Do yourself a favor and buy anywhere else before Best Buy becomes your WORST Buy!

Yelp is of course a place for reviews based on individual experiences. That said, I'm just going to…read morerefer you to Camille H's review because what she wrote is what I'd have written.

Expensive, but well stocked! They give veterans a discount and the staff is knowledgeable.read more

Answer phone, or call people back. Don't use "magic jack"…read moreGet a store you can come to.

Had them fix a screen on a nord n10 and still they are closed and wondering if I'll ever get said…read morephone back

Came in to fix my bill and I worked with a David he was able to fix my problem above and beyond and…read moreI would definitely recommend working with Davyd again very happy with what he was able to do for me in my account

First of all the internet service is terrible. They guys…read morethey hire are on commission and don't train have no idea what they're selling. They're just told to sell as much as they can and they will tell you anything you wanna hear including the wrong cost of service. I was told my bill would be $72. It was $189 and the explanation was that we told you it would be a little higher the first time the Internet is very very slow. It was obvious salesmen knew I was a senior woman and could be lied to without any retaliation. They promised Netflix and HBO Max and HBO Max does not work. I have been into the office spoke to supervisors to no avail. I do not Recommend this service to anyone!

Friendly service, prompt repair and very knowledgeable. So glad I went to the store for phone…read morerepair

Great service, very fast and reasonably priced. Owner is Very knowledgeable. Highly recommended.read more

Get the estimated cost before leaving your equipment at the store! They charged $150, without…read moreexplanation, for changing the file type of contacts on a thumb drive.

Great store!! Very helpful, knowledgeable staff. The fees are reasonable. I highly recommend…read morethis small business!