Okay, I'm going to do it, I'm going to give them 5 starts. One of the few...... My shout out is…read moreto Colton. Unbeknownst to him, his assistance with all of these phones was HUGE. Super professional and incredibly helpful through the whole process. It's a process, a system. But, if you work the system, it works!! You park, get in line, get on the list, told when you are going to get help and help comes!! I got a new phone for myself with Colton's help, then a few weeks later, got phones for my daughter and father and again, with Colton's help. I was easy for me, my daughter's situation was moderate, my dad was complicated. Colton didn't skip a beat and we have three new phones in our home and three happy customers. If you are up to it and are willing to work the system, their system does work. If you are impatient and crabby, I get it, but it's going to take a lot longer to resolve. So, my advice, be patient, realize that we are all in this together, that the staff is just doing their job and doing it to best of their ability with the resources available.

Without a doubt, the worst customer service I have ever recieved…read more 2.5 hours spent trying to batter through the impossible automated system, and never did get an actual person on the phone.

Had a great experience with Shannon D. We upgraded 4 phones and he spent a good hour explaining our…read morebill and looking for discounts. Saved us over $100/month. We bought the phones at Costco so he wasn't making a commission on us. Did not feel rushed at all.

I have never been treating as horribly as I have by the employees of this store and frankly this…read moreentire company as a whole!! My husband recently passed away and the store employees apparently can't help me. All I want to do, is turn in my husband's phone! This is allowed by law!! Every time I come in, they just tell me to come back when a manager is around. Apparently, a manager however is never onsite!! I have spent 10+ hours trying to do the right thing and they just keep turning me away! They should be embarrassed and ashamed by the way they treat people!! HORRIBLE CUSTOMER SERVICE!!!

Good and honest advice, service and reliability is good enough…read more However, they need to work on their marketing story, all too often. It seems like they're offering something really cool but when you dig into the details now it's not so cool. However, some of the people you guys have working in the Redmond store they're awesome honest friendly, and we appreciated their advice

Fire the manager. We decided not to proceed with T-mobile because of their lack of coverage in our…read moretravel area and chose to return all items . The manager started belittling us and started raising his voice just short of yelling. Said he couldn't return anything until the phones were here. Still waiting for phones 5 days later. Still not resolved.

Was not super impressed with this Best Buy and I know Best Buy, from a customer standpoint anyway…read more I had been in here dozens of times and really only had a few of the team members really give a crap that I was shopping there. lots of standing around talking while customers wander around. A standout for me was Tristan, what an amazing guy and member of that team.

In these days of Amazon killing off competition, it's nice to still have Best Buy around. And it's…read morea good store - lots of varied stuff, reasonable prices and the staff are fine. It's certainly my go-to place for cables but I've bought bigger ticket items from them as well. Their return policy is painless too.

This store helped me put a whole variety of LED lights throughout my RV. I have bought vehicle…read morebatteries, button batteries for various applications, phone batteries (after a local Verizon franchise told me the battery couldn't be replaced, in one case), even one or two Xmas presents there. I have always gotten good service. Just today, I got great service in having key fob batteries replaced. As a retired advisor to CEOs, with an eye for how businesses both execute operations and apply psychology, I really get a kick out of such finely tuned operations. They are on par locally with say, Discount Tire. Somebody has given lots of thought to how things run! Kudos.

Yelp is of course a place for reviews based on individual experiences. That said, I'm just going to…read morerefer you to Camille H's review because what she wrote is what I'd have written.

Answer phone, or call people back. Don't use "magic jack"…read moreGet a store you can come to.

Had them fix a screen on a nord n10 and still they are closed and wondering if I'll ever get said…read morephone back

Great service and help from Connor, Chris and Dan…read more Reliable and would get on the phone with me to trouble-shoot. Fixed faulty issues with our cell phones, internet devices, and plan... all of which occurred when we went to another store two months back. We have been flailing out here, really in each of these areas. With their help, know-how, care and concern, we were able to doctor up the levies that were breaking all around us.

First of all the internet service is terrible. They guys…read morethey hire are on commission and don't train have no idea what they're selling. They're just told to sell as much as they can and they will tell you anything you wanna hear including the wrong cost of service. I was told my bill would be $72. It was $189 and the explanation was that we told you it would be a little higher the first time the Internet is very very slow. It was obvious salesmen knew I was a senior woman and could be lied to without any retaliation. They promised Netflix and HBO Max and HBO Max does not work. I have been into the office spoke to supervisors to no avail. I do not Recommend this service to anyone!

Great service, very fast and reasonably priced. Owner is Very knowledgeable. Highly recommended.read more

Amazing customer service. I took my iPhone 15 pro max in with what I thought was a broken screen…read more As it turned, it was a damaged screen protector. Abraham removed the old one, and installed a new one free of charge. I mean, who does this anymore? Thank you!

Prompt reliable and friendly service. They stand behind their warranty. Also, inexpensive as they…read morespend nothing on advertising. I had a cracked camera lens on my I-6. The Apple-sanctioned store wanted $499 for a refurbished phone and I'd be without mine for a week. Chris fixed the problem by selling me a new back, which took some transferring of hardware. The same day! When it turned out that there were also problems with the camera hardware and mic, he replaced those and didn't want to charge me! A stand-up guy in a stand-up store.

Get the estimated cost before leaving your equipment at the store! They charged $150, without…read moreexplanation, for changing the file type of contacts on a thumb drive.

Review: Experience with Paul the Computer Guy…read more I need the "E" key on my ASUS ROG laptop repaired. I was aware this might require a full keyboard replacement. I still do. I first sent an email, and a week went by without any response. After following up, I was asked for additional model information, which I immediately provided. A week later, I was told the replacement part was not available. I then found a replacement keyboard online and asked if it would work. The answer was yes, but only if a special tool was used, and they do not have this tool. Response received: "That would work, if I had the equipment to heat mold the keyboard in. Unfortunately, the keyboard is attached with melted plastic, not screws, so it requires special equipment. I would need the entire palmrest/upper case to do the repair." Communication was slow, and there was little expressed interest in completing the repair I need.. ASUS has also not been helpful. The result is that I have a 2-year-old laptop that is close to unusable because of a non-functioning "E".

Paul's office fixed the computer over lunch period in a few minutes. Returned the computer after…read morefixing problems with Google Chrome brouser and a few other things. He was very knowledgable and quick in making the needed repairs. His costs were very reasonable and service excellent. He gave good advice on how to maintain a computer.