Prompt reliable and friendly service. They stand behind their warranty. Also, inexpensive as they spend nothing on advertising. I had a cracked camera lens on my I-6. The Apple-sanctioned store wanted $499 for a refurbished phone and I'd be without mine for a week. Chris fixed the problem by selling me a new back, which took some transferring of hardware. The same day! When it turned out that there were also problems with the camera hardware and mic, he replaced those and didn't want to charge me! A stand-up guy in a stand-up store. read more

Get the estimated cost before leaving your equipment at the store! They charged $150, without explanation, for changing the file type of contacts on a thumb drive. read more

Great store!! Very helpful, knowledgeable staff. The fees are reasonable. I highly recommend this small business!

My iPhone had an unfortunate swimming (or drowning rather) incident without back up. Allison was able to resuscitate my phone (how this magic was performed, I will never know when it was full of water!). Not only was she able to save my data but also the priceless pics of before my son was to deploy, getting it all back and put on my new phone for me. I cannot thank you enough Allison!! A customer for life, no doubt. read more

Fast, friendly, professional service with a smile. Kind, thoughtful, knowledgeable Allison was happy to help and delighted to offer a perfect outcome. Best tech experience ever. read more

Allison is a LIFESAVER!!! Puppy knocked my phone across a concrete patio, and I was sure it was mortally wounded... Allison was quickly able to diagnose + repair my phone... swiftly, surely + professionally... call me ever grateful!!! Thank you, iPhone Professor... You're #1 on my list for iPhone problems + repairs... read more

Husband had iPhone issues. While they weren't able to fix, they were very friendly and supportive of the problem. Recommend them for your needs. read more

Great customer service and highly recommended this business! Greeted politely and was well informed about my repair.

Allison was fantastic. She did a great job of fixing my iPhone screen quickly and recommending ways for me to maximize my phone.

Very rude. Prices have literally doubled since I was last there 3 months ago. VERY deceitful and overpriced.

I needed new battery for my iPhone 6S - it was only holding charge for less than an hour. Found this place on Yelp - fast, friendly service. Definitely the place to go for iPhone repairs. read more

So weird that we had the exact opposite experience as Ann M's review. Our daughter found them through a simple google search. She called them on a Saturday....talked to a real person...drove there which is about a 5 minute drive from downtown Bend. We were greeted by Andrew & Chris and they told us it's usually about a 25 minute wait. Chris took the phone and was working on it immediately. 15 minutes later we were walking out with a repaired IPhone 6 and a happy college student. Good price for the fix (139.00) Great service and we would highly recommend! read more

Top notch. I brought my phone in for a battery replacement and they went above and beyond, getting it done in 15 minutes. Get there early before they get busy though. I'm kind of bummed I didn't know about the kombucha and beer. read more

Peter from the iPhone Professor came to my home when I placed a Sprint phone insurance claim for a broken screen. He was courteous in my home, answered my questions, was incredibly profesional, and did a fantastic job replacing my screen. I will use the iPhone Professor for all my repair needs in the future. read more

Professional & Honest - what more can you ask for. I self diagnosed my iPhone as needing a new charging port which they quoted me for. When I arrived and checked in they looked it over, cleaned out the port & handed back to me - works good as new. They advised it did not need the new port and charged me ZERO $. If you need your mobile phone repaired....go to the iPhone Professor. Suspect they are just as good with computers & tablets read more

DO NOT bring your recent iPhone here, they are not authorized to repair it. Update on my review: shop claims to be apple authorized but there are only two apple authorized repair shops in Bend: Best Buy and Simply Mac. Best Buy says that there were none of the expected entries in the apple database that would allow them to replace/repair the phone. I'm out $249 plus $15 for the "Tempered Glass" that ended up being a sticky piece of plastic. Bad bad bad. I wish I was a lawyer and had time. I have a new phone from Verizon, should have done that in the first place. (BTW I live in Bend, not sure why Yelp thinks I'm from SF) What I wrote before: Brought in my iphone XR to replace cracked screen. That worked OK but then Face ID didn't work. They tried again 3 times and no joy. They wouldn't refund my money and said I have to contact Apple: "It's a known issue" Hoping that apple will make me whole. But I am not pleased. read more

I took in two of the family IPhones today. They both had cracked screens that were in terrible shape. They were different generations and sizes. I left the phones there while I ran errands. Before I finished the first errand I had text messages, voicemails and emails letting me know the phones were repaired. Fast, friendly and the prices were as good as any of the other couple of places I've asked over the phone. I'm happy with this place and I will be bringing them a MacBook that's having some issues. read more

Screen shattered after a fall. Repaired in less than 2 hours. Very pleased with the service and the price. Felt safe, COVID wise, in the store. Thanks fir the great service. Will definitely return, if needed read more

I live in Redmond, so before I made my very small journey into Bend, I researched a few companies online. I found these guys & really liked their website, especially because it LISTED THE PRICES of the screen repair. Very easy to navigate through & all the prices are listed by what type of device you may have. I gave them a quick call & the super friendly lady who answered the phone was very helpful. Since I live in Redmond I wanted to know the turn around time. I didn't want to have to kill 2-3 hours & was hopeful I could get it done quickly. She spoke with her tech & advised they could turn the screen repair around within 30 minutes to one hour. I was definitely happy to hear that! The place is easy to find & had plenty of parking. The people that work there are super chill & friendly. They remembered me from my phone call & knew I was from Redmond. She let her tech know I drove a little to get there & he immediately took the phone back to get started. They said it would take about 20 minutes. THAT WAS AWESOME! So, I went back out to my car & listened to the radio. I walked back in right at the 20 minute mark, thought I'd have to wait a few minutes, which would have been no big deal BUT the phone was already DONE! I was super happy! Very happy with the friendly staff AND very happy with the repair. They will be at the top of my recommendation list. These guys/gals are awesome! read more

This company was awesome. Came into town with a busted I phone 8 and they replaced the screen in an hour on a late Thursday afternoon!

A few months ago I took my IPod touch for a simple battery repair the "I phone professor said I should expect it in 2-3 weeks by the end of those weeks he neglected to tell me that he ordered a new battery even thought I brought in a replacement he said it was too big I was pretty confused but I rolled with it then I checked in on it a month or so later it was still not ready this went one for a solid 5 months when it was FINALLY done I picked it up and the home button, volune buttons and the power button were non or BARELY functional but their was a new battery in it. Overall I am very disappointed in my experience at this store and would not go back 2/10 read more

Highly recommend anyone that needs their phone fixed to come to iPhone Professor. Extremely helpful and kind and fixed my problem very quickly. Thank you very much and I appreciate the help! read more

Went in and got a battery and new charge port in less than 90 minutes. Quick quality work. Phone battery still at 100%. Michael is a great guy to talk too, definitely knows his product well. They also have good deals on used phones if u want to upgrade. I also got a discount for getting two different repairs.Thanks for awesome service and quality work. read more

The iPhone Professor nd Mactek at 416 NE Greenwood is THE PLACE to go for anything iPhone of Mac related repairs in Bend, Or. BELIEVE the positive YELP reviews: Rebecca greets you on your way in the door with a bright smile and an honest "Hello, How can we help you today"; then she got my problem report ( almost dead iPhone 5S battery) and told me Professor Andrew G would have the job done within the hour. She even answered tons of tech questions from my Wife (tech clueless) about the operations of her iPhone while we waited. 45 minutes later I had a fully functioning iPhone again for the VERY fair price of $40 and was certain to use them again in the future whenever I had a need for Apple product service. ALOHA, LEE K. read more

Great service and prices! They replaced the battery and charging port and the iPhone is as good as new.

Awesome customer service !!! I called on Saturday morning no answer. I left a voice message and was totally surprised to receive a call back within a half hour. Seems most businesses don't bother to do callbacks anymore. Chris told me to bring it in which I did and it was fixed within a short time. Phone looks brand-new and we are so pleased. Thanks Chris!!' You totally rock!!! The iPhone Professor is The go to place when you want professional service. read more

I couldn't have asked for better service. They were very friendly and fixed my iPhone 7 in a just a few minutes! It's is a very neat interior with a professional atmosphere. read more

Replaced my IPhone 7+ extremely cracked screen in 45 minutes on site, it's been almost two months now and no issues what so ever. Super polite and friendly people! Also picked up one of their awesome wooden cases and love it. Case may be a little expensive, but for something you use multiple times every day, it's worth it. read more

AMAZING SERVICE!! I was in such a rush but really needed my phone fixed so they were nice enough to do a rush order on mine and finished it in LESS THAN 30 MINUTES. Best place to go to! read more

Great service!! Chris repaired my cracked screen in less than 25 minutes would definitely recommend to friends and family

Very happy with the service to replace the battery in my iPhone 5s. Without an appointment, and on a busy day for their office, they were able to replace my battery and charge the new one in less than 45 minutes. I'll use them every time now. read more

Took in my iPhone 4s with broken on/off button. Waited while they fixed it and had some coffee and donuts. In less than an hour it was ready to go, I even had them install a tempered glass screen protector. All for under $70 and very friendly and professional. I'll definitely go back if I have a need in the future. read more

These guys were great! Brought my iPhone in and they fixed it while I waited. I was about ready to give up on it. I highly recommend that you use them. read more

My 2 year old son threw my wife's iPhone across the room shattering both the front and back screen. Shortly after, he stepped on our iPad. Needless to say, I was very excited to find out there was someone right here in Bend who could fix the glass on both of my devices at a reasonable cost and have them back to me within just a couple of hours. I was very happy with the service I got from Matt, The iPhone Professor. read more

I had my iPad air screen and LCD screen fixed by the iPhone professor and I am very happy with my results. Not only were they quick with this repair but the cost was very reasonable. I definitely plan to use their services again if I have another unfortunate accident. An iron went through my iPad and cracked the screen and punctured the LCD which they fortunately were able to fix read more

BEWARE! DO NOT GO HERE! I cracked my screen on my iPhone 8 Plus and promptly called here to get a quote and see their availability. At this time I had no other issues other than the cracked screen. Once my screen was replaced, I picked it up. It didn't take long to notice that there was a shadow under the new screen and that my text/keyboard was not working/responding correctly. I called immediately and they said they would gladly take another look at it and replace the screen again. Now, my 2nd time picking it up they told me I must have damaged the phone previously and that there was a screw loose that holds the speaker and so they tightened it and that fixed the shadow. Then they told me they used my keyboard and couldn't make it do what it had been doing to me. I gave it a try and the keyboard/text was still an issue. I had to leave my phone again. This time I received a very manipulative phone call basically telling me that what was happening with text was my fault or "user error" and it must be from an update Apple recently did. Such BS. They refused to refund my money even though none of this was an issue before they replaced my screen. I ended up eating the $130 and had to take it somewhere else. The new place took their time and went through every possible scenario as to why my text was messing up before ultimately replacing the screen with one of theirs and lo and behold, FIXED!!! Seems like the iPhone Professors used a faulty screen on the original fix and didn't even replace it again like I was told would happen the second time. The new place I went also found that the iPhone professors had broken my front facing camera and replaced it with an after market one. They never made me aware of this!!! Needless to say, worst experience ever! Terrible customer service, and now I'm out $205 when it was all said and done because someone else had to fix what they refused to. Makes me sick that people do business like this. read more

I am a total out of towner and quick need of replacement of my shattered screen. Pricing is pretty close if not cheaper than in SF and they had it finished pretty fast. The staff was very friendly and helpful. FYI. You don't need to provide you password just do a walkthrough once it's fixed. read more

Real friendly and gave me a tip over the phone that got my iphone charging again. awesome service!

Had a wonderful experience here. Price was reasonable and it was so fast I didn't even have time to finish the complimentary coffee I was given. (They also offer Kombucha). The employees were very friendly and helpful. Highly recommended. read more

Fantastic service. I had a broken microphone/lightning assembly in my iPhone after a fall. First visit was to simplymac in the Old Mill, and they wanted to send it to Apple and take a week (and $300) even though I knew the part that needed replacement. Stopped at The iPhone Professor, they had the part on hand, and had the phone fixed in less than an hour for wayyy less money. read more