I had my data retrieved from a platter failure, and almost everything was usable. Turnaround was…read morespeedy, and considering how much I needed some of that data, the price was fine. I hadn't planned on spending that much, but I was happy to do it. Free shipping both ways and new media for the recovered data. I was pleased with the results.

One morning in March 2025, my 14-year-old laptop refused to boot I tried connecting hard drive with…read morea SATA cable that had just been delivered, only to find that my desktop couldn't recognize the hard drive. I turned to Google and asked ChatGPT, which informed me that five of the world's largest data recovery companies were based in the U.S. Excited, I spent hours scouring Google and Yelp reviews. Many reviews praised successful data recoveries, which gave me hope. However, I soon realized I couldn't bring myself to choose any of these major companies, and here's why: 1. All five companies had an overwhelming number of horrific, unimaginable negative reviews. Dishonesty, lies, scams, immorality, and a lack of conscience were recurring themes and conclusions in these reviews. After reading them, I felt not only disappointed but also baffled at how they could treat struggling customers this way. The contents of those reviews lingered in my mind, making it impossible to entrust my data to any of them. 2. Even if I took my hard drive to a local office of one of these five companies, I wouldn't know which engineer would handle my case--it was a matter of luck. Reviews made it clear that the success or failure of data recovery hinged on who took on the job, leaving it entirely up to chance. I also learned that the skill level of engineers varied drastically depending on the location of the office. It was a gamble. 3. The pricing for data recovery at these five companies was, in a word, astronomical. They seemed to charge whatever they felt like. 4. I discovered that the photos on all five companies' websites--showing engineers in cleanrooms wearing dust-proof suits and hats--were largely misleading. From what I learned, less than 10% of cases actually required such facilities or attire. It felt like a setup to justify their exorbitant fees, and when combined with the awful reviews, I couldn't connect with the business mindset or spirit of these companies. 5. Through my research and ChatGPT, I learned that data recovery requires specialized equipment beyond simple software--sophisticated tools that demand skilled handling. Ultimately, the engineer's expertise and experience were the keys to recovering my data and determining its fate. But I had no way of knowing which engineer would take my case or whether they'd have the time and dedication to try multiple approaches for success. I resumed my search and, thankfully, stumbled upon Springfield Data Recovery. From our first phone call, I felt a sense of calm and confidence that my data could be recovered, so I sent my hard drive to them that same day without hesitation. A few days later, I received an email saying they'd soon start working on my case, acknowledging how precious my data was to me and promising to do their best. Two days after that, they emailed again, explaining that my hard drive was particularly challenging to recover but that they'd exhaust every possible method to achieve a full recovery. I felt disappointed and anxious knowing my case was difficult, but I took comfort in their commitment to try their hardest and waited. A few days later, I received the joyful news that they'd succeeded. They provided a link where I could see my recovered folders and files--everything I'd longed to see again. I checked them one by one. The price was excellent, reasonable, and honest. After paying with my credit card, they said the final work would be completed in 2-4 days and shipped to me on a new external hard drive. But the very next morning, I got the happy news that they'd already finished everything successfully. At this moment, with my precious data back in my hands, I want to share that my choice was a great one. Here's why: 1. I learned that Springfield Data Recovery assigned a small, skilled team of engineers to take full responsibility for my case. It wasn't a random draw where I'd have no idea who was handling it; a prepared team worked together to recover my data. The pricing was excellent, reasonable, and left me feeling good about the experience. 2. Unlike the top five U.S. companies, which never mentioned it on their websites, Springfield Data Recovery had been using world-renowned data recovery equipment for 7-8 years, achieving successful recoveries with it. Their highly skilled handling of this equipment led to my success, and they openly featured it on their website. When I checked with ChatGPT, it confirmed that none of the top five companies mentioned this equipment on their sites or indicated whether they used it. 3. My case was particularly difficult. When they informed me of this, I pleaded earnestly for them to recover my data. Springfield Data Recovery responded by maximizing their efforts, attempting multiple approaches, and dedicating days to the task with every tool and method at their disposal. They succeeded because they empathized with how important my data was to me.

I called Eugene Computers yesterday, because both my DVD/CD Rom drives suddenly stopped functioning…read morea couple weeks ago, causing me a lot of stress. Specifically I was trying to burn a few CD's for my American mom, and the burns failed, so now I have a bunch of coasters! Mom thinks the software had some kind of encryption parameter switched on, or perhaps the music I have is copyright-protected with a DRM, but I told her that it's actually a hardware failure! When I called, Mike answered the phone, and he seems like quite a sweet guy! I explained my situation to him, and he informed me of the possibility that I may need new DVD/CD Rom drives. He says that when it comes to reading and writing CD's and DVD's, drives and burners can fail after a short amount of time, as these machines aren't built to last like they used to be! Fast forward to this afternoon. I went to Eugene Computers with my provider, Karry, and they actually had the right kind of DVD/CD Rom drives for me! And better yet, they let me recycle the old ones that I brought in! I brought the new ones home, and by the way they're brand new and sealed, for which I paid $37.00 a piece (not a bad price at all!), and when I opened them up and plugged them into my machines, they actually work wonders! I recommend Eugene Computers to anyone who needs new replacement parts and even computer repairs. You guys are the best! You deserve 1,000,000,000,000,000,000,000,000,000,000,000 stars from me!

Mike did a great job at a very reasonable rate and I couldn't be happier with the service and his…read moreproactive communication!

Always great service and I leave with an operational phone!…read moreMatt and crew are always so helpful and nice!

I got my new MP3 player from Laz at Accessible Electronics on 2/28/2026, at a discount! Regular…read morePrice: $85.00. Discount: $75.00! The discount was because I didn't have to buy another Micro SD card, as I still have the one from my old player, which my provider Karry successfully helped put in to the new one for me! Better yet, Laz saved me the nightmare of fumbling to line up with the USB port by putting in a magnetic tip for me! That way, I don't have to worry about bent pins, broken ports, and a music player holdin' no charge on the battery! Fast forward to 3/16/2026. I came back to Cellular Mekanix with Karry, and Mark recycled the old broken player for me ... for free! Cellular Mekanix, you still get a solid 5 stars from me! Better yet? If I could, I'd give your company 1,000,000,000,000,000,000,000,000,000,000,000 stars! You guys are amaaaaaazing!

Megan at Call the Ninja is great! Very personable, helpful and super smart. Also great that they…read moreoffer a money back guarantee, though I didn't have to use it (still nice for piece of mind!). Definitely check them out if you need some computer help!

From the owner: $95 flat-rate computer repair in Eugene. 48 hour turnaround. Legendary customer service. 30-day…read moremoney-back guarantee. We also offer $195 risk-free data recovery (no recovery, no fee) and on-site services for businesses.

I am writing this review because I think it's important that individual and consumer users…read moreunderstand that this is *not* a local shop by any means. My impression is that this is a service better suited for businesses, not individuals. My adult daughter had a failure of an external hard drive at a very unfortunate time, where she needed the files recovered from it as soon as possible. Unsure of where to go for this type of issue, she consulted with another person and chose Secure Data Recovery because it was nearby, and because they had some strong reviews. She brought it into the drop-off desk in downtown Portland. The person there informed her of Secure Data Recovery's standard diagnosis and recovery times (which were much longer than expected). The person at the drop-off desk was not able to answer my daughter's additional questions (and admittedly my daughter was a bit freaked out), and so the person at the desk called one of the technicians to talk with my daughter. My daughter is fairly tech-savvy, but having no experience of whether these were typical timeframes for diagnosis and recovery, or if other options were available, my daughter left the drive there on a Friday afternoon. In reconsidering over the weekend, we decided we felt more comfortable trying other services in town that might be able to do a quicker turnaround. Since the Portland drop-off desk is closed on the weekend, we went back in at 9am on Monday morning, only to find that the drive had been sent to Los Angeles. From the website, we got the impression that the clean lab was in Portland, but no - it was 1000 miles away. This was not what we expected. Working with a few folks at Secure Data Recovery, we asked that they overnight the drive back to us without diagnosing (if we'd wanted to start even a slightly expedited process, it would have cost us almost $300). We paid a fee to get the drive overnighted back to us, and got the drive Tuesday afternoon. We subsequently took it somewhere local, and were able to recover all of the data off the drive in a pretty timely manner. If you have a really complex, intense, and/or specialized issue, it may well be that Secure Data Recovery would be a good choice for you. If you are simply trying to diagnose your issue - personally, I would recommend trying a good, competent local service first. The drop off desk on the 31st floor of Big Pink was, in my experience, just that - a place to drop off your drive or system. In both instances where I or my daughter talked with the person staffing the desk, they seemed unable to give us even a simple update or status. When we came to pick up the drive, we were told that it was probably at their lab in Los Angeles, but the person couldn't definitely tell us so. We ended up calling the number we had while standing about 10 feet from the desk to try to connect with someone. It was frankly a little surreal. I work in tech and have worked with IT service desks for years, so I have experience working with corporate IT services. While we did receive an email immediately after dropoff with options, etc., this whole transaction felt much more like working with a corporate IT service desk rather than an individually-focused customer service organization. Additionally, the live discussion we had with a technician simply felt geared toward someone who is an IT person, with a tinge of "we know what's best for you, and your choices seem illogical" thrown in (I can't think of any other way to describe it - if you've had this type of conversation, you know what I mean). In the end, I'm pleased we got the drive back in a relatively timely manner, but in retrospect, I wish the damned thing had stayed local. Again, if you're an IT person or in a small business, or have a really gnarly issue, this may be a perfectly fine option. For consumers who aren't as tech-savvy, it seems like this would have been a nightmare. I think a good first step would be to ensure that the dropoff desk staff are more tech-savvy themselves, more knowledgeable about the process, and able to more directly provide answers to walk-in customers.

Secure Data did a great job recovering data from an external HDD which had been dead on a shelf for…read morealmost 10 years! Frederick was responsive, informative, and was able to work with my needs and budget to save me a significant amount of money. Extremely professional and great customer service.

Please save yourself time and money and go to another computer specialist. I recommend Affordable…read moreComputers on W 11th. Not only did Computer Guru misdiagnose my computer as having a faulty motherboard, but returned my computer in worse condition. Mind you all the computer components were brand new out of the box including the motherboard. This is by far the worst experience I have ever encountered with any local business. I asked for a simple refund for the full diagnostic because after taking it into Affordable Computers we found the motherboard worked, and the power source plug was not plugged in correctly (that simple). Any knowledgeable technician would have known that immediately, instead, the computer was dismembered and parts were broken costing me more money to fix what they broke and several days to get my computer back.

Great guys, fair price, extremely knowledgeable and efficient! Made a point of educating my son on…read morewhat the issue was n

Today ends more than a month of my horrible ordeal with the Web Zone. I came to them in part…read morebecause they had "good" yelp reviews. I now know that the majority of this businesses accurate reviews can be found in the "not recommended" area. If you aren't a regular Yelp user, your review doesn't get recommended. If I had read some of those reviews, I never would have gone to this business. I went there more than a month ago to get my iMac fixed. I signed a contract for $95 in service fees (but wasn't offered a copy of the contract, which he is legally obligated to do) and was told the vast majority of things could be fixed in a few days. Fast forward a few weeks and my computer still isn't fixed and I have been charged an additional $425 in parts that either didn't work at all or didn't fix my computer. Total charges of $520 and I have absolutely nothing to show for it. Web Zone deemed my computer "unfixable." When I indicated some of my charges could be considered fraudulent, manager Kevin wouldn't give back my computer until I paid him $250 in cash. I have much more I could say about my insane experience, but I'll just end by saying that you should go to another place if you are considering this one.

This place has a couple reviews (and A LOT of filtered negative reviews) but the overall experience…read moreis not great. The Web Zone has vague, confusing charging policies. The final price they charged was much more than the initial quote and the actual service took so much longer than expected. Also, the service takes a really long time. The employees do not seem to get along with each other, which could be why customer service suffers. It's best to go somewhere else in Eugene-Springfield for similar service.

He did a good job on helping me get my home office set up for my new job, and I would recommend him…read morefor anyone, person or business, with tech issues.

My husband broke his screen on his phone and nothing worked…read more They fixed it , had to order the part and it took 3 days since it was The Weekend...but they did a great job.

They always are very helpful when I've gone there for different problems I was having with my…read morephone!! I highly recommend CPR!!