I had my data retrieved from a platter failure, and almost everything was usable. Turnaround was…read morespeedy, and considering how much I needed some of that data, the price was fine. I hadn't planned on spending that much, but I was happy to do it. Free shipping both ways and new media for the recovered data. I was pleased with the results.

One morning in March 2025, my 14-year-old laptop refused to boot I tried connecting hard drive with…read morea SATA cable that had just been delivered, only to find that my desktop couldn't recognize the hard drive. I turned to Google and asked ChatGPT, which informed me that five of the world's largest data recovery companies were based in the U.S. Excited, I spent hours scouring Google and Yelp reviews. Many reviews praised successful data recoveries, which gave me hope. However, I soon realized I couldn't bring myself to choose any of these major companies, and here's why: 1. All five companies had an overwhelming number of horrific, unimaginable negative reviews. Dishonesty, lies, scams, immorality, and a lack of conscience were recurring themes and conclusions in these reviews. After reading them, I felt not only disappointed but also baffled at how they could treat struggling customers this way. The contents of those reviews lingered in my mind, making it impossible to entrust my data to any of them. 2. Even if I took my hard drive to a local office of one of these five companies, I wouldn't know which engineer would handle my case--it was a matter of luck. Reviews made it clear that the success or failure of data recovery hinged on who took on the job, leaving it entirely up to chance. I also learned that the skill level of engineers varied drastically depending on the location of the office. It was a gamble. 3. The pricing for data recovery at these five companies was, in a word, astronomical. They seemed to charge whatever they felt like. 4. I discovered that the photos on all five companies' websites--showing engineers in cleanrooms wearing dust-proof suits and hats--were largely misleading. From what I learned, less than 10% of cases actually required such facilities or attire. It felt like a setup to justify their exorbitant fees, and when combined with the awful reviews, I couldn't connect with the business mindset or spirit of these companies. 5. Through my research and ChatGPT, I learned that data recovery requires specialized equipment beyond simple software--sophisticated tools that demand skilled handling. Ultimately, the engineer's expertise and experience were the keys to recovering my data and determining its fate. But I had no way of knowing which engineer would take my case or whether they'd have the time and dedication to try multiple approaches for success. I resumed my search and, thankfully, stumbled upon Springfield Data Recovery. From our first phone call, I felt a sense of calm and confidence that my data could be recovered, so I sent my hard drive to them that same day without hesitation. A few days later, I received an email saying they'd soon start working on my case, acknowledging how precious my data was to me and promising to do their best. Two days after that, they emailed again, explaining that my hard drive was particularly challenging to recover but that they'd exhaust every possible method to achieve a full recovery. I felt disappointed and anxious knowing my case was difficult, but I took comfort in their commitment to try their hardest and waited. A few days later, I received the joyful news that they'd succeeded. They provided a link where I could see my recovered folders and files--everything I'd longed to see again. I checked them one by one. The price was excellent, reasonable, and honest. After paying with my credit card, they said the final work would be completed in 2-4 days and shipped to me on a new external hard drive. But the very next morning, I got the happy news that they'd already finished everything successfully. At this moment, with my precious data back in my hands, I want to share that my choice was a great one. Here's why: 1. I learned that Springfield Data Recovery assigned a small, skilled team of engineers to take full responsibility for my case. It wasn't a random draw where I'd have no idea who was handling it; a prepared team worked together to recover my data. The pricing was excellent, reasonable, and left me feeling good about the experience. 2. Unlike the top five U.S. companies, which never mentioned it on their websites, Springfield Data Recovery had been using world-renowned data recovery equipment for 7-8 years, achieving successful recoveries with it. Their highly skilled handling of this equipment led to my success, and they openly featured it on their website. When I checked with ChatGPT, it confirmed that none of the top five companies mentioned this equipment on their sites or indicated whether they used it. 3. My case was particularly difficult. When they informed me of this, I pleaded earnestly for them to recover my data. Springfield Data Recovery responded by maximizing their efforts, attempting multiple approaches, and dedicating days to the task with every tool and method at their disposal. They succeeded because they empathized with how important my data was to me.

After a few years I needed to update my iPhone and again purchased a refurbished phone from…read moreMekanix. I did this on a trip from Portland to Eugene. After getting back to Portland I had some difficulties and called them and they said they would honor the warranty. I was unable to get down to Portland and several months later the display froze. I called, they said to send it down. I did and they repaired both problems without charge. Now you know why I went to Eugene Mekanix to update my phone. They are simply the best.

Always great service and I leave with an operational phone!…read moreMatt and crew are always so helpful and nice!

I am writing this review because I think it's important that individual and consumer users…read moreunderstand that this is *not* a local shop by any means. My impression is that this is a service better suited for businesses, not individuals. My adult daughter had a failure of an external hard drive at a very unfortunate time, where she needed the files recovered from it as soon as possible. Unsure of where to go for this type of issue, she consulted with another person and chose Secure Data Recovery because it was nearby, and because they had some strong reviews. She brought it into the drop-off desk in downtown Portland. The person there informed her of Secure Data Recovery's standard diagnosis and recovery times (which were much longer than expected). The person at the drop-off desk was not able to answer my daughter's additional questions (and admittedly my daughter was a bit freaked out), and so the person at the desk called one of the technicians to talk with my daughter. My daughter is fairly tech-savvy, but having no experience of whether these were typical timeframes for diagnosis and recovery, or if other options were available, my daughter left the drive there on a Friday afternoon. In reconsidering over the weekend, we decided we felt more comfortable trying other services in town that might be able to do a quicker turnaround. Since the Portland drop-off desk is closed on the weekend, we went back in at 9am on Monday morning, only to find that the drive had been sent to Los Angeles. From the website, we got the impression that the clean lab was in Portland, but no - it was 1000 miles away. This was not what we expected. Working with a few folks at Secure Data Recovery, we asked that they overnight the drive back to us without diagnosing (if we'd wanted to start even a slightly expedited process, it would have cost us almost $300). We paid a fee to get the drive overnighted back to us, and got the drive Tuesday afternoon. We subsequently took it somewhere local, and were able to recover all of the data off the drive in a pretty timely manner. If you have a really complex, intense, and/or specialized issue, it may well be that Secure Data Recovery would be a good choice for you. If you are simply trying to diagnose your issue - personally, I would recommend trying a good, competent local service first. The drop off desk on the 31st floor of Big Pink was, in my experience, just that - a place to drop off your drive or system. In both instances where I or my daughter talked with the person staffing the desk, they seemed unable to give us even a simple update or status. When we came to pick up the drive, we were told that it was probably at their lab in Los Angeles, but the person couldn't definitely tell us so. We ended up calling the number we had while standing about 10 feet from the desk to try to connect with someone. It was frankly a little surreal. I work in tech and have worked with IT service desks for years, so I have experience working with corporate IT services. While we did receive an email immediately after dropoff with options, etc., this whole transaction felt much more like working with a corporate IT service desk rather than an individually-focused customer service organization. Additionally, the live discussion we had with a technician simply felt geared toward someone who is an IT person, with a tinge of "we know what's best for you, and your choices seem illogical" thrown in (I can't think of any other way to describe it - if you've had this type of conversation, you know what I mean). In the end, I'm pleased we got the drive back in a relatively timely manner, but in retrospect, I wish the damned thing had stayed local. Again, if you're an IT person or in a small business, or have a really gnarly issue, this may be a perfectly fine option. For consumers who aren't as tech-savvy, it seems like this would have been a nightmare. I think a good first step would be to ensure that the dropoff desk staff are more tech-savvy themselves, more knowledgeable about the process, and able to more directly provide answers to walk-in customers.

Secure Data did a great job recovering data from an external HDD which had been dead on a shelf for…read morealmost 10 years! Frederick was responsive, informative, and was able to work with my needs and budget to save me a significant amount of money. Extremely professional and great customer service.

Megan at Call the Ninja is great! Very personable, helpful and super smart. Also great that they…read moreoffer a money back guarantee, though I didn't have to use it (still nice for piece of mind!). Definitely check them out if you need some computer help!

From the owner: $95 flat-rate computer repair in Eugene. 48 hour turnaround. Legendary customer service. 30-day…read moremoney-back guarantee. We also offer $195 risk-free data recovery (no recovery, no fee) and on-site services for businesses.

Went in at the end of the evening and asked how much it would cost to clean the charging port on my…read morecell phone. The owner cleaned it out for free! He was extremely nice and very knowledgeable! I would recommend him over anyone else....they are extremely affordable on all other repairs as well. Amazing service! Thank you so much for your help!

The guy Tony Trilex that runs the business and handled my request to repair my xbox controller (my…read morecontroller had left stick drift) is slick. He made me put down a $40 deposit on April 14, 2025. I sent my controller in to have both left and right sticks upgraded to Hall Effect Sticks for $90 each. It took a long time and I had to call him on the April 24, 2025 to remind him that my order was delivered. The parts weren't ordered till April 29, 2025 and the controller wasn't fixed till May 5, 2025. I paid $122 right away on May 5,2025 the controller was upgraded to TMR's instead of Hall Effect sticks I was happy cause TMR's are suppose to be better then Hall Effect sticks. I got the controller on May 9, 2025 and tested it and the controller was unresponsive. I called right away on the 9th and he told me he was unable to test it cause he had no Xbox and that he could give me a refund of $112 or send it in for warranty I told him that I don't think it could be fixed and wanted the refund he told me that it could be fixed, but I still took the refund. He called me back later on to say that he refunded me the $112 and that if I wanted he could mail me a shipping label and he would fix it and just recharge me plus give me a discount. So I started to think, and wanted to do that so I waited for the label which never came. So I called and he said he didn't have the time to send it and if I wanted I could pay to have it shipped and that the TMR's were incompatible (this was my fault) and made it sound like it could be fixed with Hall Effect sticks that he had in stock, so I paid the shipping on May 15, 2025. I was out of $50 so far and I really wanted the controller fixed. I watch the shipping and the delivery of the package and had to call to let him know that the package was delivered to his PO Box and it was sitting there for days. He didn't start the repair till May 30, 2025. And started the testing on the May 31, 2025 and wasn't complete till June 7, 2025 and was charged $100 on June 13, 2025. I received the controller on June 20, 2025 and tested out on my Xbox and it was going crazy and it could not be fixed with recalibration so I call Tony Trilex to let him know and he screamed at me saying that he recorded the testing I think than hung up on me. I called my credit card company and they said they would call them and temporary gave me a credit which was reversed. It was hard to explain to my credit card company all what had happened over the course of almost two months. I don't know what slick things he could have said but I am out of $140 plus the shipping I paid for. I really put my trust in this in this company. If I said something wrong please let me know I will print a retraction unless you want to send your lawyers after me for slander. I rarely write reviews but sometimes this is all a customer has is to watch out for other customers. This is the purpose of this site and probably why Trilex doesn't have a review system. Also when ever I have wrote other reviews it was positive and many against negative ones.

Tony actually worked for me and was my one of my best, most reliable, kind & passionate specialist…read moretechnicians, with obvious intelligence beyond many AND having business savvy that he consistently brought to the table to further enhance the team whether in quality control or presentation to build further trust with clients and to establish healthy position in the industry. He is precise, transparent, and to be the kind of skilled tech coupled with his knack in customer service and strategic business growth, it's no wonder he's leading the pack. I'm thankful to see that he is continuing in his success and that nothing has slowed him down at all! I'm proud of you Tony, I should have really wrote this sooner and really processed how blessed I was and am to have been gifted the time that I had with you. You also inspired me to get to this point of where I am now and continuing to grow into. You see very deeply in many things and I am grateful for YOUR support that was consistent and always there. Furthermore the things that he can do with micro soldering and the many different technical tasks can't can't be restated enough. People all could learn so much from him and it is paramount for this next few chapters to be valuable in these kinds of ways. Because of Tony, the owner, we had larger and even national franchises referring business to us because we were able to take much more complicated jobs in micro soldering and many other finite fixes that no one in the area could do. A valuable citizen that ensures the many that need their smart devices etc to be working so they can work etc.

He did a good job on helping me get my home office set up for my new job, and I would recommend him…read morefor anyone, person or business, with tech issues.

My husband broke his screen on his phone and nothing worked…read more They fixed it , had to order the part and it took 3 days since it was The Weekend...but they did a great job.

They always are very helpful when I've gone there for different problems I was having with my…read morephone!! I highly recommend CPR!!