Review: Experience with Paul the Computer Guy I need the "E" key on my ASUS ROG laptop repaired. I was aware this might require a full keyboard replacement. I still do. I first sent an email, and a week went by without any response. After following up, I was asked for additional model information, which I immediately provided. A week later, I was told the replacement part was not available. I then found a replacement keyboard online and asked if it would work. The answer was yes, but only if a special tool was used, and they do not have this tool. Response received: "That would work, if I had the equipment to heat mold the keyboard in. Unfortunately, the keyboard is attached with melted plastic, not screws, so it requires special equipment. I would need the entire palmrest/upper case to do the repair." Communication was slow, and there was little expressed interest in completing the repair I need.. ASUS has also not been helpful. The result is that I have a 2-year-old laptop that is close to unusable because of a non-functioning "E". read more

Paul's office fixed the computer over lunch period in a few minutes. Returned the computer after fixing problems with Google Chrome brouser and a few other things. He was very knowledgable and quick in making the needed repairs. His costs were very reasonable and service excellent. He gave good advice on how to maintain a computer. read more

Quick response and very friendly service. They were willing to make an office visit to my place as well.

Matt arrived on time; explained his approach; and quickly resolved our networking problem within Micah's one-hour estimate. Matt shared solid advice on how to expand our wireless network to better cover our security cameras. This is our third experience with Paul-The-Computer-Guy. Repairs spanned PCs; Macs; and now networking. Each repair was well done and was good value for money. Buzz read more

I had my laptop fans replaced, I'm very happy with the resalt and value, saved me from buying a new computer, quick response times, and very professional. The wait was a bit longer than I hoped but to be fair I said I didn't need it back soon. read more

Quick response and very helpful! Bryan looked at my computer for an estimate and was very clear about the costs and how long it would take. I appreciated his attention to detail. Would recommend. read more

Highly recommend for any general computer needs. Great communication from the get go, very fair cost for talented services. Will definitely come here for any hardware or software needs. Ryan and Paul were very flexible about adjusting their schedule to align with mine. read more

He was brutally honest in quickly evaluating my old laptop. Saved me a lot of $ from re-investing in repairs. refreshing.

Very helpful. We will be back Fast turn around That's service Nice to do business with local company who cares Unlike the Big Box store who only want to up sell you read more

Paul was prompt, personable and professional! Answered all our questions. Fixed our issues. Highly recommend.

An extremely skilled technical staff and stellar customer service are hallmarks of Paul the Computer Guy's operation. My Dell laptop (a $900 model less than one year old) died recently. Still under warranty, I took it to Paul's along with the original sales receipt. In less than one week, they contacted Dell, got authorization to perform the warranty repairs (a new Motherboard and internal cabling) and had it up and running as good as new. All of my data was still intact on the hard drive. If you reside in Bend, don't waste your time on the Geek Squad when we have Paul the Computer Guy. read more

These guys are the BEST. I had a thumb drive that stopped working and originally took it to Best Buy. They said they weren't sure if they could recover my data (literally 3 years of work) but would try and it would cost $2,500. I almost paid it, but decided I'd research other options. I actually went to Paul the Computer Guy because my computer screen was cracked after flying (damn you Alaska Airlines!) and thought to ask about the thumb drive. They fixed my screen - super reasonably and quickly, AND were able to recover my data for like $250! These guys are serious life savers. Shout out to Micah! read more

I have used this computer store in the past with my Mac. They are very helpful and certainly know what they are doing. Highly recommended from my point of view. read more

"We know what the heck we're doing." That's the slogan for the business known as Paul the Computer Guy. Based on our single experience as customers, we'd say they got the slogan right. Yes, there really is a Paul. Paul Spencer. He came to our house to take a look at my desktop PC that was having a slew of problems. Well, eight problems. Making it virtually unusable. (No Yelp. Eeek.) When I called to set up the appointment, I also emailed an itemized list. What the problem was, when it started, what I had already done to try to correct it. Paul arrived with list in hand. He said to date few of his customers had been so organized in preparing a detailed listing. Ha! I used to work in technology and the folks in my team did troubleshooting for complex network applications. And here I am these days, needing to have someone fix my single ol' PC. Embarrassing. So I thought I'd best be prepared. Because time is money when you're working with a technical service like Paul the Computer Guy. Literally. And while the services are not the least expensive, you get what you pay for in top quality. I only had to wait about a a day and a half for a home visit. (Had I been able to cart in the drive it would have been quicker.) In addition to fixing some problems on site, and taking my desktop back to the office for his team to do additional work on the drive and diagnose a failure of my external back up drive and replace it, Paul also did some troubleshooting to try to identify why my hubby's laptop, which had been printing to our networked printer, was no longer able to do that thing. The folks in the Computer Guy office (all computer girls actually at the time) were professional in setting up the appointment, Paul arrived when they said he would, the PC (once taken to the shop) was returned when they said it would be (and only away from home for a day) and they called to report the failed back up drive and get authorization to replace it, offering the replacement at a very fair price. All in all, we were happy campers. Even after Paul presented us with the bill for the time spent and new back up drive. Happy enough and trusting enough both that come fall I'm thinking I'll have him replace the OS in this PC. There aren't a lot of people I'd trust to do that. I trust Paul and The Computer Guy team. Stay tuned! read more

Matt came to my house to help set up the printer and he didn't charge me because my printer was too old and he couldn't get it hooked up. He was so nice and so was everyone I spoke to on the phone. He even turned me on to a great place to recycle my printer. I will use them again for sure! read more

We have been customers of Paul The Computer Guy for several years now - in fact, since 2004....that speaks volumes on their quality and consistency of service over the years. We have seen Paul's business expand, and as his business grew more clientele, we were still treated exactly the same - this is a rare thing. Thank you Paul and Team (Matt, Micah and everyone!), you will always have our business. read more

These guys are awesome! My computer containing two large customer databases crashed and Ryan was able to retrieve everything from the hard drive and install it all on my newer computer. Thank you Ryan and Micah for all your hard work and expertise. read more

Promised if I paid more I would get my new computer in a day. 4 days later I was called a cry baby by his 2 bit employee . Dont go here you save time and money with real pros at Bestbuy. These guys are no longer needed , dont feed this garbage. Put it in its place. read more

Micah and tech Ryan are #1 in my book. Both are calm and laid back, so when a flustered customer (like me) comes in, you feel like you are in good hands. After trying to revive my ancient Gateway, Ryan's suggestions for new computer brands, processors and retailers was right on. I did just as he said and he had my new computer up and running with all my old junk transferred over in less than 3 hours. Five stars for these guys. They deserve a raise in pay! read more

Problem hasn't been repaired yet, when it has been I'll update this review. Paul and it his associates will be talked to the same way they chose to talk to me. Next time I want to chat with someone who thinks they know more then I do and then continue on to lie to me about the process while someone is calling them out as over exaggerating...well they shouldn't be in a customer service based industry. They should work for the government. I live in a small town, this it what I get for help? Shame on you, and shame on me for allowed you to treat people like that. read more

I can't say enough positive things about Paul the Computer Guy. I'm dependent on my computer for my. livelihood and when my computer doesn't work I don't work. I was at a loss as to what to do. Micah and Ryan went above and beyond to diagnose and fix my problem that others were unable to do. They could sense my extreme frustration and didn't give up until my problem was fixed. I can't thank them enough for their professionalism and kindness. They have a earned a customer for life. read more

Dropped off my wife's Macbook Pro for repair and was told that their Mac person would be in later that day and would take a look at it. Almost a week went by and we heard nothing. I finally called to enquire about the status and the person I spoke with said that they would "look into it and call me back." Nothing. I went in the next day and told them I was there to pick it up. The employee went in the back for several minutes, brings out my wife's laptop and says "is that the one?" No explanation or apology until I replied "Yep. Thanks for nothing." Employee replies "sorry about that." Very unprofessional and poor communication. If you need a repair take it somewhere that appreciates your business instead. read more

Despite how busy they are, the turn-around on my laptop was surprisingly quick. The prices are fair, and my laptop works better than it has in months. They even gave me advice on how to avoid problems in the future. Definitely will be back here for my computer needs. read more

I brought my dysfunctional work laptop into the shop at 9am and they replaced the hard drive and operating software that same day. The tech I spoke with when I dropped off my laptop called me a couple times to clarify a few things and assure me they were working it. I was able to pick up my laptop at 4:30. read more

These guys are THE BEST!!! Matt is amazing. They fix all our issues and are so quick to respond to anything we need. We would be lost without Matt! THANK YOU! read more

I highly recommend Paul the Computer Guy...they truly went above and beyond while replacing my laptop battery. Service was quick, and they even cleaned the dust out (which I'm sure was abundant) and also tightened my screen hinges without asking. Old Bessie is up and running better than ever! Micah was very helpful and courteous, and I will definitely be returning for any future computer needs--I really appreciate all they did for me. read more

These guys are great! I highly recommend them. I know I will use them again They came to my house the day after I called ( quick service) and sorted out my wireless drag time. ( they did it all under an hour ) So now all rooms and devices are running quick and efficiently. They also noticed a small glitch in my husbands computer set up. Super nice and they know what they are doing. Thanks Paul the Computer guy. read more

So I walked in having a computer that wouldn't fire up at all, mousepad wasn't working - I had no idea what to do. Thankfully the guys @ Paul the Computer Guy did and were able to fix it right there on the spot for no charge! I was completely blown away by their friendliness and professionalism!! Thanks again, my friends will certainly be hearing about you if their computer breaks down! read more

I would most highly recommend them for computer and technical assistance. They are extremely knowledgeable, helpful, friendly, and trustworthy in providing personal and business services -- as I have used them for both. Recently I brought in a used Mac computer that I needed set up to also handle Windows. They cleaned out old unwanted data, set up the capability to boot-up as a Mac or Window PC, and got it back to me in quick order. For our business, I needed a VPN set up to access sensitive files on our office network. Using remote access, that was accomplished in just a matter of minutes. They are exceptional at investigating and resolving all sorts of technical problems, from computers to networks. read more

These guys are awesome. I talked to Micah on the phone. He was knowledgeable and friendly and got me set up with house call. Matt came to my house and he was professional, knowledgeable and fun. Fixes a multiple issue problem and describe everything to me as he did work. I could not have been happier with any aspect and he finished in an hour and told me her prevent issues and future. Don't hesitate, give these guys a call read more

I bought a new laptop from Paul the Computer Guy and from the very start it was extremely slow. I called multiple times within the first few months to try and get a refund. They would not, however, they said it was under warranty, so I brought it in to be fixed. It came back just as slow as it was from the start. I called back and they said they fixed it and there was nothing more they could do. It's now a little bit over a year old and I've used it less than 10 times because of how frustrating it is to use. I would not recommend anyone purchasing a computer from this shop. read more

These guys are the best! I've been to their shop and worked with them remotely. They are always fast, give me really good information, very reasonable, patient, honest, and never recommend or charge me for anything I don't need. read more

This place is a joke. Really unclear and awkward customer service. I am terribly unhappy and displeased with my experience there. I was told my computer would be backed up and my music/pictures/documents would still be there after updating the software and cleaning out the junk. Not the case. everything was deleted and when I asked all they had to tell me was there was a miscommunication. Oh well thats helpful. He didn't offer to try and fix it. I had to call back asking if there was anything they could do. Well, yes actually we can run a recovery, but without telling me they are going to charge me, until I pick it up a day later and then its another 50 bucks and most of the files are halfway there if at all. Ridiculous I have been to other computer stores for help and probably should have gone back to them instead of these joker artists read more

These guys know what they are doing! Very helpful whether it is a quick question over the phone or a house call. Paul helped me get my home office going again after a move. He was fast and brought up some short cuts for me that are saving me valuable time. Call them with your computer needs! read more

Like surgeons, but without the high medical bill! iMac died...or so I thought! The experts at Paul the Computer Guy saved the day (side note: I don't know who Paul is, but I never saw him, therefore don't think he deserves the credit...it should be titled Susan the Mac Magician). Anywho, took my dead iMac in to be diagnosed, fearing the worse (either a costly bill to fix it or no ability to repair and and even higher bill to replace with a new Mac...they aren't cheap, folks!). Instead, with excellent customer service and ample communication, got my trusty ol' iMac back, good as new, at a very reasonable price. If your computer is sick and you'd rather pay a fraction of what it costs to replace it, want to be treated fairly, then take it to Susan the Mac Magician (aka Paul the Computer Guy)! read more

I fell victim to a scam, was very upset with myself for my stupidity, was very concerned about what may be going on with my laptop, and wasted almost $350! I went into Paul's and spoke with Micah, who spent a few minutes checking several things. He felt I should be okay and he encouraged me to try to get my money back. I didn't think I'd have a chance, but because of Micah's encouragement, I did - and I did! Micah is very helpful and knowledgeable and I cannot recommend Paul The Computer Guy more highly. read more

Paul has been fixing our office computers for a few years. We don't need to see him often, but when we do, he's quick to find out what the problem really is and get it fixed so that we are back in business. read more

I cannot express my gratitude enough to Micah at Paul The Computer Guy. Not only is he extremely talented, well versed as a technical person, but he is extremely caring. He went above-and-beyond for me and I am truly overwhelmed by it. I brought him a DVD of very sentimental images from our daughter's first birthday party with our close family. The DVD was not reading on 3 different devices and I brought it to another computer technician for data recovery, who was unsuccessful. I was about to feel hopeless but since these photos have such great sentimental value I did not want to stop attempting to recover them. Micah listened to my needs with such attention and he actually began to troubleshoot my DVD issue while I was at their store. I think he could sense my attachment to the DVD's data because he was very calm and spoke with ease. I tried to manage my expectations to prevent disappointment, but, to my wildest surprise he explained that he could probably restore 80% of its data. I was blown away by his expected outcome to the point of tears. The mixture of his professionalism, his attention, his care/empathy, his time, et cetera et cetera, I was literally a little ball of tears - kind of embarrassing but I couldn't help myself because this experience was, and is, too surreal. Micah let me know that he would copy the data from the unreadable DVD to a thumb drive and have it ready for me in two days. He called me the following day to let me know that he was able to recover ALL of my data!!! This guy is something else. He is a diamond in the rough, a person who seems to own the business but does not. I am blown away - just blown away and so unbelievably grateful to have crossed paths with a human being such as himself. Thank you from the bottom of my heart, Micah. I owe you. read more

Micah talked to me on my laptop and insisted my keyboards were dead...sans testing of any sort. Told me to go buy some off the shelf. Boy was he wrong as it was just reload the drivers on the trusted Win 10. I have a hard time with the idea that he was just scooting me along as was too much trouble for him to genuinely assist me. read more

After a near computer disaster, and business' digital life at stake, I would be remiss not to update my review. While I have few complaints about the overall experiences I had this time around with Paul's, I was just left...nonplussed by the whole experience. Wait times were longer than quoted for assessment of my computer's issues, and I never received updates when those wait times were exceeded--I had to call and check-in regularly to get a status update on service and repairs. This computer was my main business laptop, and being without it for two plus weeks before even a diagnosis was really challenging. I travel often, and no weekend or outside regular business hours was a pain. Also, with all the calls I made into Paul's over a two month period, it got annoying to have to give my full name, business name, and summary of the problem to the person every time. It's a small business, and while they're obviously very busy (awesome for them!) I felt like there should have been a little more customer recognition after all our interactions. Finally, when I was able to pick up my hard drive, they tried to charge me again for service work I had already paid for over the phone. So, yes, I'm happy my data was salvaged and overall I don't have bad things to say, but, it wasn't a stellar consumer experience. read more