Came in to fix my bill and I worked with a David he was able to fix my problem above and beyond and…read moreI would definitely recommend working with Davyd again very happy with what he was able to do for me in my account

First of all the internet service is terrible. They guys…read morethey hire are on commission and don't train have no idea what they're selling. They're just told to sell as much as they can and they will tell you anything you wanna hear including the wrong cost of service. I was told my bill would be $72. It was $189 and the explanation was that we told you it would be a little higher the first time the Internet is very very slow. It was obvious salesmen knew I was a senior woman and could be lied to without any retaliation. They promised Netflix and HBO Max and HBO Max does not work. I have been into the office spoke to supervisors to no avail. I do not Recommend this service to anyone!

I want to commend Isabella at the northern T-Mobile location in Bend. I went in the day after…read moreThanksgiving because my phone was not connecting to the charger plug. She didn't give me the Hard Sell for a new phone, but she did tell me about the specials as she cleaned the dirt out of my phone's power plug and got it working. ​

Alex was very cordial and helpful in answering all my questions. The facility was clean and I did…read morenot have to wait to speak with a T-Mobile expert. Would recommend.

Okay, I'm going to do it, I'm going to give them 5 starts. One of the few...... My shout out is…read moreto Colton. Unbeknownst to him, his assistance with all of these phones was HUGE. Super professional and incredibly helpful through the whole process. It's a process, a system. But, if you work the system, it works!! You park, get in line, get on the list, told when you are going to get help and help comes!! I got a new phone for myself with Colton's help, then a few weeks later, got phones for my daughter and father and again, with Colton's help. I was easy for me, my daughter's situation was moderate, my dad was complicated. Colton didn't skip a beat and we have three new phones in our home and three happy customers. If you are up to it and are willing to work the system, their system does work. If you are impatient and crabby, I get it, but it's going to take a lot longer to resolve. So, my advice, be patient, realize that we are all in this together, that the staff is just doing their job and doing it to best of their ability with the resources available.

I went in to buy an upgraded Apple Watch. I initially tried to do so online, but after seeing the…read moreoptions, decided I needed to se them in person first. The Verizon website said they were in stock in the store. The guy who helped me did t know much about watches. He told me I could get it cheaper at Best Buy or Costco (except I knew more than he did, those cheaper options did not come with cellular service). Once I finally convinced him to sell me a watch, when me ordered it (none were in stock), he didn't provide me the options. Find out he ordered a S/M watch bad size when I needed a M/L. Also didn't ask which band option I wanted. Basically, the employees are zero help. It was completely ineffective to shop this store.

Great service and friendly staff. New guy Gabs helped us trade in/buy a few new phones and was very…read morehelpful throughout the whole process.

First of this year, 2026, I have had enough of AT&T changing prices and bad cell service. Went to…read moreanother carrier and ported over, at least I thought I did. AT&T would not allow me to port out, even though they did charge my bank account for the remaining balance on the phone. I had turned off the direct payment from my bank. Now in July they are still taking my money and will not leave the phone with the new carrier. Filed a report with state AG. Got bank to block any withdrawal without my written consent. AT&T STILL toke money somehow! Once AT&T gets you hooked, you cannot get out! DON'T DO BUISNESS WITH THEM!!!!

Robert is kind and quick! I worked across 3rd St from them and could pop over and get great help.read more

I've been to Willstech twice - great customer service, fast turnaround time, lovely to work with. I…read moreneeded a replacement screen for my phone and Robert gave me the best quote out of several repair shops. Highly recommend.

Worst experience ever. I went in ready to purchase a new laptop but had some questions for the Geek…read moreSquad. The person that helped me was not helpful at all. I haven't seen such poor customer service in a long time. Then when I went to look for what I wanted the sales person was indifferent and was not knowledgeable. I ended up walking out with no purchase. A very disappointing visit.

Having lived through 5 unhappy years of Verizon, I finally switched carriers. The service by Tony…read morewas incredible. Not only did he enable phone service, but he set up Wi-Fi and I was able to disengage from Century Link. He was professional, courteous, patient, and walked me through all the steps to obtain Wi-fi. And I am saving money!!!

Sucks. They sold me a phone that hasn't been paid off to the company. Also the owner treated me…read morelike shit. I don't appreciate that.

Dropped an iPad just before Christmas to fix a cracked screen. Was told it would be 15 minutes and…read morereturned 2 hours later and was not completed. After several weeks of calling and getting yelled at or stopping by to find it closed during normal business hours it was finally completed after 2 months. The sound no longer works and the screen is peeling off. They will ruin your device. Go to staples or batteries plus or anywhere else. We cannot use the iPad they "fixed"