This used to be a highly competent professionally run postal service. BUT they have changed…read moreownership. Under new ownership, prices are significantly higher and services are lackluster to borderline inefficient and incompetent. I would not recommend this business to anyone as it is these days and that is based on the lack of quality services in addition to exorbitant price gouging as surcharges. In February I took a flat rate priority mail envelope to this location for mailing. The post office rate a flat rate of $21, but the PC female employee , whose name I didn't get, described as having several facial piercings, short hair perhaps an African American, as I am, lied to me about their rates, she said that the USPO had increased its rates two days earlier and now the rate to mail the envelope to LA, California would cost me $36, reluctantly I mailed the envelope out of necessity. However, three days later I was at the main post office in Bend and inquired from the clerk, if there was a price hike and was assured there had not been. The truth is that the additional $16 was a Postal Connection surcharge at this particular postal connection. At their discretion they added $21 USPO flat rate postal envelope that I mailed. Naturally, I felt angry that I had been lied to, taken advantage of &the victim of a severe price gouge. Furthermore my envelope didn't reach its destination, and I had to file a claim with the post office. On 11/21 I returned to same postal connection to drop off USPO Amazon prepaid return. It turns off the same delay assisted and I told her of the mistake she made, she recalled our encounter and told me it was not her fault that is the price, then finally she admitted it was the surcharge for me using their business versus the USPO she became agitated saying It's not he fault that the rates are what they are! Finally, she admitted there's a new Owner and these are their new prices. While, I was complaining to her then there's a white male, blonde hair employee who was helping an elderly male at the counter in there about said OK we made a mistake, just take the card I was waiting to pay for a greeting card, and just leave! He so rude and obnoxious. I told him I don't want a free card, and I simply left the store. In my haste I neglected to get my receipt for dropping off the Amazon return. Needless to say, I returned to the store mention that the female had given it to me, I assured him she hadn't, although he did not ask her or check/verify. He said "I could just give you the package back cause I can't print out another receipt." I said ok took my package back and left' Bottom line I'm only one of several folks who've been going to this postal connection over the years. However at the point under its new ownership and outrageously unacceptable services, I will never go back! Word to the wise, do NOT use this business if you have something that you want to mail through the post office or UPS. You would do better to go directly the USPO or the UPS across the parking lot by Walmart, The up charge for Postal Connection at 61141 S Highway 97, Bend 97702 is so outrageously overpriced and the customer service is poor & highly unacceptable. M.Disappointed & Dissatisfied

Each time I walk in I am politely greeted & treated with kindness. Their customer service is top…read morenotch and so are all the services they offer. Highly recommend using this location for all your shipping, packing and mailing needs. They do passport photos too!!

Joyce and her team always so helpful!! I love going to get my mail , they have all my addresses on…read morefile so I can mail packages with ease . They are printer and computer savvy as well.

Was in a few days ago and spent over $200 on shipping. Came back today to send a return and was…read moretold I could buy tape or pay $3 to have him put two pieces of tape on my box. Poor customer service if you ask me. Also just not a friendly to the customer. I will take my business elsewhere. Sad because it's a convenient place.

This place is lean, friendly and fast. We drop all our packages there. They also give receipts.read more

Excellent business! Very nice helpful friendly competent people!! Highly recommend!! Check them out…read morefor all of your mail and packaging needs.

Fabulous service, prompt, explained things well, fair pricing. Clean, easy parking, well-staffed.read more

I needed a Notary then mailed it the next day. I am disabled and can't hand write and they were…read morevery accommodating. I used them for mailing and Notarized and highly recommend them.

We have used this location for drop offs, shredding, and scanning documents. Although at times…read morevery busy, the manager and staff have been professional and friendly, and have acknowledged those waiting. Most of the time, our transactions are quick and easy.

I needed to print an attachment from my email. The kind gentleman behind the counter at Staples was…read morevery patient as he guided me through the process. I would definitely go there again.

I used to love this place. I had a mail box the first year I lived here. If I had to ship something…read moreI came here first. I, also, used to come here when I needed something printed. I didn't mind when the price went from $.25 to $.50, I was paying for convenience. Today, I went to get something printed. I emailed the attachments (2 printing labels.) I was informed that the email address had changed and I was pointed to the new address. Then I was informed that it costs $2 to print a shipping label. I asked what a regular copy costs. "$.50" Look, this is their place, if they want to charge $100 to print a tax form that is their prerogative, but looking at what I want to print then deciding what to charge disgusts me. I hope charging 4x is worth it to the (possibly new) owners since they have lost all of my goodwill.

I needed to send some medication overnight and opted for this place and I ended up spending a good…read more$100 over what I would have paid if they had done their job and provided me with the least expensive option. They selfishly took advantage. I'm so disappointed. I'll never go back.

UPS keep vandalizing my packages, then they vandalize the replacement, and the replacement of the…read morereplacement. This has been a relentless issue, ive just been trying to get a comercial grade hardware organizers delivered to my business and every time UPS vandalizes them and the shipper wont use any other shipping outlet. It reached a point where I had to file BBB complaints but then the BBB started flagging my complaints as duplicates because they pertain to the same package that UPS will not stop vandalizing. UPS has even called my business to argue with my employees that they arent vandalizing our packages even when they arrived totally destroyed. UPS corporate then hung up on my employees and then emailed me telling me that they will only deal with the shipper and that im SOL even if the contents of the package is my property. I called their 1800 number and they put me on a hold forever, I just sat my cell phone down for hours and periodically checked to confirm I was still on hold. Went into the UPS store and they denied even being UPS at all, this specific location denied being UPS. I was told by a UPS driver named Crystal to go into the boyed acers sorting facility where the damage occurred and they threatened to call the cops on me if I did not leave imediatley. This entire opedation is a pyramid scheme set up by their corporate offices to do everything to avoid accountability even making it so the UPS store is the only place thay can be revoewed for UPS conduct. no one at any level of this corporation will take accountability, they all just pass the blame around and even will deny being UPS at all if it allows them to pass blame.

I was dumbfounded, I couldn't believe how unpleasant and unfriendly the lady was that took my…read morepackage and information and labeled it. Believe me, I don't like a chatty Cathy at all either. But if you are in customer service, at least be cordial and cut the condescending tone. She acts like it's a bother to have a customer shipping a package. I'd rather take my chances at the US Post Office than to darken the door of this place again. I've had nicer people at the DMV. Good luck to the ownership here.

My local UPS store meets my needs. I'm in there a dozen times or so a year, lots of shipping of…read moregifts for holidays, birthdays, etc. My info is in the computer, they measure what I'm shipping, offer me my shipping options and I'm done. Pretty seamless and quick transactions. The owner has even bailed me out when I came up short on a purchase which I thought was really nice. It was only a dollar, but a dollar is a dollar. We also have a post office box there for our business and have never had any issues. I agree with Elle D. on the international shipping deal. I tried to send something to Spain and it was so challenging that I gave up and went to the post office. They probably do it so infrequently, but meanwhile, some additional training on how to do this would be helpful.

Every time I have had to deal with the younger, dark haired lady at this UPS store, she is always…read moreincredibly demeaning and snarky. She acts like we should know all the rules for UPS and all the different ways in which you were supposed to return something when in actuality, it is incredibly different for every single package and every single store for that matter,. The truth is a little Customer Service will go a long way and she has none.

Convenient location with close parking, knowledgeable and helpful staff, almost never a line.read more

From the owner: The UPS Store #7519 in Bend offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hwy 97 And Pinebrook Blvd.

I had an EXCELLENT customer experience thanks to Jonathan on printing! He was helpful, kind, and…read moreefficient. Thank you!!

Second time that I have put in an online order for cases of printer paper for curbside pickup…read more Alerted the store on my arrival both times by the email instructions and no one came out so I went in and was told by the man working (believe he was the manager) that online orders were over against the wall and I could go get it there. When I told him I could not lift the cases he told his women employees to go carry them to my car. Same man used to always bring my cases of paper out as soon as I arrived for my curbside order. At the very least give your ladies a handcart and don't offer curbside pickup if you aren't going to respond to your notifications!