Today was the second time I've gone in to ship a package for an online sale I've made, I'm really…read morenew to the whole process and had built up anxiety about going in and looking silly to ask for help.. the silly part all along was thinking that. They make it so convenient to get your label printed and package sent out, they have you email your label to their email and do everything else! I didn't even have to finish taping up my box. They've been so friendly each time I've come in and it's driven away my anxieties about making online sales now. So happy to have this business in town and trust. I'm very impressed! Thank you!

Love these guys. So kind and willing to help everyone, even those of us who are technologically…read moredeficient. They're good. Very good.

Wonderfully friendly service when shipping things!…read more Sometimes I have to ship things from my one house to the other. Other times I ship things for my super cute niece and nephew in Seattle. The UPS store is conveniently located in a mini mall with plenty of parking. The staff are knowledgeable, friendly, and helpful! I find it easier to buy boxes here but I pack the stuff myself to minimize pre-ship expenses. They can pack it for you, it's just spendy me thinks. My package arrived in SF when I hoped it would without the expense of 2 day or guaranteed shipping. I love that! Easy peasy visits here make this something I can check off my to-do list without enduring anxiety. That's worth a fiver!

Come to this location if you want your day to be immediately ruined. Ashley can offer you horrible…read morecustom service with a side of rude. I loved UPS and really miss the delightful rep at the Brinson location. Can we get her back?!

Fabulous service, prompt, explained things well, fair pricing. Clean, easy parking, well-staffed.read more

I needed a Notary then mailed it the next day. I am disabled and can't hand write and they were…read morevery accommodating. I used them for mailing and Notarized and highly recommend them.

When we first moved to Ben we didn't have a mailing address. It was the end of the day and we were…read moreexpecting a package. It was Sunday. At pack and save these wonderful ladies did everything they could to accommodate me and set me up with a po box at the end of their shift. Tina was and has been amazing, truely the star employee. And the other employee Raimee is a doll as well. Both have gone above and beyond to make things work for us. As brand new Bend residents, they were the first business we had dealings with and what a great impression of the community the made! No matter where we move I will always come back here to do business.

Wow! Kellie went above and beyond to help me! I had a usps printable label and a fedex QR code for…read morea return and she was able to help me figure out how to make the fedex label printable so I wouldn't have to go there as well as not have to wait on the long line at usps. She was very genuine, efficient and I couldn't be happier with the help I received! I will definitely be coming back here for any shipping needs- they do it all!

Robin was amazing!! He went above and beyond in customer service! The others, not so much. Make…read moresure you ask for Robin if you need any help. He gets 10 stars. If he was not there, we would not be going back.

What is that smell inside?!? Been there for over two weeks now and keeps getting worse. Smells like…read moresomething is rotting in the garbage can... it's disgusting and I had to walk out because I was gagging.

I have had a box for personal and business mail at this Pack Ship & More for many years & have…read morefrequently used their packing and shipping services. The employees there are professional, capable, well-trained, & provide service that goes above & beyond. In fact, through the years, with multiple contacts each week, I have come to view those employees as some of my favorite people. They are a pleasure to know & to work with.

Super nice staff. We have all our packages shipped there and they're always very helpful and kind.read more

This used to be a highly competent professionally run postal service. BUT they have changed…read moreownership. Under new ownership, prices are significantly higher and services are lackluster to borderline inefficient and incompetent. I would not recommend this business to anyone as it is these days and that is based on the lack of quality services in addition to exorbitant price gouging as surcharges. In February I took a flat rate priority mail envelope to this location for mailing. The post office rate a flat rate of $21, but the PC female employee , whose name I didn't get, described as having several facial piercings, short hair perhaps an African American, as I am, lied to me about their rates, she said that the USPO had increased its rates two days earlier and now the rate to mail the envelope to LA, California would cost me $36, reluctantly I mailed the envelope out of necessity. However, three days later I was at the main post office in Bend and inquired from the clerk, if there was a price hike and was assured there had not been. The truth is that the additional $16 was a Postal Connection surcharge at this particular postal connection. At their discretion they added $21 USPO flat rate postal envelope that I mailed. Naturally, I felt angry that I had been lied to, taken advantage of &the victim of a severe price gouge. Furthermore my envelope didn't reach its destination, and I had to file a claim with the post office. On 11/21 I returned to same postal connection to drop off USPO Amazon prepaid return. It turns off the same delay assisted and I told her of the mistake she made, she recalled our encounter and told me it was not her fault that is the price, then finally she admitted it was the surcharge for me using their business versus the USPO she became agitated saying It's not he fault that the rates are what they are! Finally, she admitted there's a new Owner and these are their new prices. While, I was complaining to her then there's a white male, blonde hair employee who was helping an elderly male at the counter in there about said OK we made a mistake, just take the card I was waiting to pay for a greeting card, and just leave! He so rude and obnoxious. I told him I don't want a free card, and I simply left the store. In my haste I neglected to get my receipt for dropping off the Amazon return. Needless to say, I returned to the store mention that the female had given it to me, I assured him she hadn't, although he did not ask her or check/verify. He said "I could just give you the package back cause I can't print out another receipt." I said ok took my package back and left' Bottom line I'm only one of several folks who've been going to this postal connection over the years. However at the point under its new ownership and outrageously unacceptable services, I will never go back! Word to the wise, do NOT use this business if you have something that you want to mail through the post office or UPS. You would do better to go directly the USPO or the UPS across the parking lot by Walmart, The up charge for Postal Connection at 61141 S Highway 97, Bend 97702 is so outrageously overpriced and the customer service is poor & highly unacceptable. M.Disappointed & Dissatisfied

Each time I walk in I am politely greeted & treated with kindness. Their customer service is top…read morenotch and so are all the services they offer. Highly recommend using this location for all your shipping, packing and mailing needs. They do passport photos too!!

For real, FedEx has delayed packages for over 10 days to La Pine Or, stating weather as the issue…read more It's not weather, it's lack of experienced personnel or caring about their customers. Roads are clear, sun is shining, package has been on truck since Thursday 2/6 and yet today, on a beautiful sunny day, received message, yet another delay due to weather. UPS, DHL, FedEx Express and USPS have made their deliveries to our area. I managed to get the local phone number and I have been handing it out. May their switchboard be flooded. I contacted customer service at the company I purchased from and told them they may want to rethink their carrier options. I'm not the only one in my area fed up with them and their delays. People have had food spoil, Rx pet food delayed and medication. Not good practices FedEx. Also, more weather tomorrow....so I'm guessing more delays.

Fed Ex was once a reliable shipping company. This shipping center not so much. You don't tell…read moresomeone they have a priority package that requires someone to be present to sign then give them a delivery window up to 8pm that day. That requires the person to be at home all damned day waiting for it. Inexcusable customer service. Fed Ex is the last shipper that I would choose to ship a package. Packages requiring signatures should be delivered first. End of story. Surprised this isn't common knowledge.

I used to love this place. I had a mail box the first year I lived here. If I had to ship something…read moreI came here first. I, also, used to come here when I needed something printed. I didn't mind when the price went from $.25 to $.50, I was paying for convenience. Today, I went to get something printed. I emailed the attachments (2 printing labels.) I was informed that the email address had changed and I was pointed to the new address. Then I was informed that it costs $2 to print a shipping label. I asked what a regular copy costs. "$.50" Look, this is their place, if they want to charge $100 to print a tax form that is their prerogative, but looking at what I want to print then deciding what to charge disgusts me. I hope charging 4x is worth it to the (possibly new) owners since they have lost all of my goodwill.

I needed to send some medication overnight and opted for this place and I ended up spending a good…read more$100 over what I would have paid if they had done their job and provided me with the least expensive option. They selfishly took advantage. I'm so disappointed. I'll never go back.

Shipping and printing department lady spent 10 minutes chatting with a customer about nothing…read morerelated to a business transaction, catching up on personal matters, before she paged someone else to help me at the shipping counter. What a complete waste of time. She could have paged earlier full knowing she was not going to help me - and not waste time.

The service. Always, amazing people help me. Thank he helped me print some cool posters for school…read more Staples is now my go-to for all office/teachery things.