Go to this UPS store, not the one on Century!! The folks here are efficient, polite and…read moreknowledgeable. They welcome moves to make the line run quickly (setting down prepaid packages for example) and go above and beyond - a young man spent about 10 minutes taking down every large box they had so I could find the perfect fit to ship a saddle without paying a unnecessary penny just a few weeks ago. I never thought I'd put so much thought into a UPS store lol but when you compare it to the train wreck on Century, this store deserves a shoutout.

I went in today to send an Amazon tire back for my son! I needed and Ashley told me to go put my…read morepaperwork in an envelope. I wasn't sure what side went up and one went told me go over there and stick that on the it wasn't in a box. I want to do it wrong because it was an expensive tire. I simply needed help and I said well can you do it and she ripped the envelope my hand abruptly just put it on the tire like I swear my whole life I have never been treated this bad. I rarely get upset because the norm is poor customer service anymore. But I told her this is your job she says no you have to do your own Amazon packages. I said I'm a nurse I wouldn't ask you to give someone a shot for goodness sakes and I asked who her boss was and she says I'm the manager abruptly . I will never go to that store as by the liquor store and Safeway by Franklin ever again ever I called and talked to a lady at the century office and she was very sweet and helpful. I will go there. She said she would be happy to do my Amazon packages! not that I really have very much . I appreciated her kind words very much. True customer service I'm afraid is in the past.

Very efficient service easy to get to from my house and no need to drive all the way to the post…read moreoffice.

Fabulous service, prompt, explained things well, fair pricing. Clean, easy parking, well-staffed.read more

When we first moved to Ben we didn't have a mailing address. It was the end of the day and we were…read moreexpecting a package. It was Sunday. At pack and save these wonderful ladies did everything they could to accommodate me and set me up with a po box at the end of their shift. Tina was and has been amazing, truely the star employee. And the other employee Raimee is a doll as well. Both have gone above and beyond to make things work for us. As brand new Bend residents, they were the first business we had dealings with and what a great impression of the community the made! No matter where we move I will always come back here to do business.

Wow! Kellie went above and beyond to help me! I had a usps printable label and a fedex QR code for…read morea return and she was able to help me figure out how to make the fedex label printable so I wouldn't have to go there as well as not have to wait on the long line at usps. She was very genuine, efficient and I couldn't be happier with the help I received! I will definitely be coming back here for any shipping needs- they do it all!

Regularly have a driver on my FedEx route mark stuff undeliverable for no unit number, then I…read morereceive the package days later no corrected label.. original label with correct address , I called to complain that it happened again and was told I can't file a complaint and refused to transfer me to a supervisor , then hung up on me after repeatedly refusing to help or transfer me. When did FedEx become such a joke?

Was in town for work feeling 100% great. Had some print orders I needed to fulfill so I placed the…read moreorder through FedEx. When I picked up the order in store one of the staff members was visibly sick and sounded absolutely horrible when coughing... into their hand. This person handled my order and my orders packaging. I left and felt perfectly fine for a little less than 24 hours then had an extremely sore throat appear out of nowhere. This later developed into the same sounding cough that the FedEx employee had. It is inexcusable and negligent to not only work while you are contagious but to not take any safety precautions like enhanced hygiene or wearing a face mask. Due to this employee I am now at the urgent care needing treatment. Shame on you.

I have had a box for personal and business mail at this Pack Ship & More for many years & have…read morefrequently used their packing and shipping services. The employees there are professional, capable, well-trained, & provide service that goes above & beyond. In fact, through the years, with multiple contacts each week, I have come to view those employees as some of my favorite people. They are a pleasure to know & to work with.

Super nice staff. We have all our packages shipped there and they're always very helpful and kind.read more

This used to be a highly competent professionally run postal service. BUT they have changed…read moreownership. Under new ownership, prices are significantly higher and services are lackluster to borderline inefficient and incompetent. I would not recommend this business to anyone as it is these days and that is based on the lack of quality services in addition to exorbitant price gouging as surcharges. In February I took a flat rate priority mail envelope to this location for mailing. The post office rate a flat rate of $21, but the PC female employee , whose name I didn't get, described as having several facial piercings, short hair perhaps an African American, as I am, lied to me about their rates, she said that the USPO had increased its rates two days earlier and now the rate to mail the envelope to LA, California would cost me $36, reluctantly I mailed the envelope out of necessity. However, three days later I was at the main post office in Bend and inquired from the clerk, if there was a price hike and was assured there had not been. The truth is that the additional $16 was a Postal Connection surcharge at this particular postal connection. At their discretion they added $21 USPO flat rate postal envelope that I mailed. Naturally, I felt angry that I had been lied to, taken advantage of &the victim of a severe price gouge. Furthermore my envelope didn't reach its destination, and I had to file a claim with the post office. On 11/21 I returned to same postal connection to drop off USPO Amazon prepaid return. It turns off the same delay assisted and I told her of the mistake she made, she recalled our encounter and told me it was not her fault that is the price, then finally she admitted it was the surcharge for me using their business versus the USPO she became agitated saying It's not he fault that the rates are what they are! Finally, she admitted there's a new Owner and these are their new prices. While, I was complaining to her then there's a white male, blonde hair employee who was helping an elderly male at the counter in there about said OK we made a mistake, just take the card I was waiting to pay for a greeting card, and just leave! He so rude and obnoxious. I told him I don't want a free card, and I simply left the store. In my haste I neglected to get my receipt for dropping off the Amazon return. Needless to say, I returned to the store mention that the female had given it to me, I assured him she hadn't, although he did not ask her or check/verify. He said "I could just give you the package back cause I can't print out another receipt." I said ok took my package back and left' Bottom line I'm only one of several folks who've been going to this postal connection over the years. However at the point under its new ownership and outrageously unacceptable services, I will never go back! Word to the wise, do NOT use this business if you have something that you want to mail through the post office or UPS. You would do better to go directly the USPO or the UPS across the parking lot by Walmart, The up charge for Postal Connection at 61141 S Highway 97, Bend 97702 is so outrageously overpriced and the customer service is poor & highly unacceptable. M.Disappointed & Dissatisfied

Awesome service! Convenient location and nice to have a full service company for all my postage…read moreneeds.

For real, FedEx has delayed packages for over 10 days to La Pine Or, stating weather as the issue…read more It's not weather, it's lack of experienced personnel or caring about their customers. Roads are clear, sun is shining, package has been on truck since Thursday 2/6 and yet today, on a beautiful sunny day, received message, yet another delay due to weather. UPS, DHL, FedEx Express and USPS have made their deliveries to our area. I managed to get the local phone number and I have been handing it out. May their switchboard be flooded. I contacted customer service at the company I purchased from and told them they may want to rethink their carrier options. I'm not the only one in my area fed up with them and their delays. People have had food spoil, Rx pet food delayed and medication. Not good practices FedEx. Also, more weather tomorrow....so I'm guessing more delays.

Fed Ex was once a reliable shipping company. This shipping center not so much. You don't tell…read moresomeone they have a priority package that requires someone to be present to sign then give them a delivery window up to 8pm that day. That requires the person to be at home all damned day waiting for it. Inexcusable customer service. Fed Ex is the last shipper that I would choose to ship a package. Packages requiring signatures should be delivered first. End of story. Surprised this isn't common knowledge.

I used to love this place. I had a mail box the first year I lived here. If I had to ship something…read moreI came here first. I, also, used to come here when I needed something printed. I didn't mind when the price went from $.25 to $.50, I was paying for convenience. Today, I went to get something printed. I emailed the attachments (2 printing labels.) I was informed that the email address had changed and I was pointed to the new address. Then I was informed that it costs $2 to print a shipping label. I asked what a regular copy costs. "$.50" Look, this is their place, if they want to charge $100 to print a tax form that is their prerogative, but looking at what I want to print then deciding what to charge disgusts me. I hope charging 4x is worth it to the (possibly new) owners since they have lost all of my goodwill.

I needed to send some medication overnight and opted for this place and I ended up spending a good…read more$100 over what I would have paid if they had done their job and provided me with the least expensive option. They selfishly took advantage. I'm so disappointed. I'll never go back.