Horrible wifi. the service from them has not been extraordinarily laggy wifi :( good luck trying to…read moreperform with this wifi

Their install process was great. I signed up, was offered plenty of time slots to pick for them to…read morecome and install the gear, and the guys that came to get me up and running were pleasant, efficient, and got things working within about an hour I would say, which considering this involved putting a receiver on the roof, I thought was pretty good. The service has, so far, been rock solid; I've not had any outages. The speed is OK without being great (I get a maximum of about 20mbps down). What sucks is the data caps, and the price therein. I find the idea of data caps in this day and age laughable. I'm having to pay $189 a month for 400Gb download, which is just about enough, though I am close to the cap every month (after which I'll pay an additional 50c per Gb), and I don't regard us as heavy users. Companies like this have been the only game in town for people in rural areas for a long time, so they've been able to price gouge. While they offer very pleasant service (they are a nice company to deal with), there's no escaping the fact that I'm being ripped off, but given my alternative is DSL at 1.5mbps, I've got no choice, and they know it. But as soon as Starlink expands to my area, I'll be off. Companies like this are quite rightly going to be killed as soon as proper competition comes along.

New internet-only account works well most of the day, but commonly drops for an hour or so. Call…read moretech support, wait 45 min on hold before getting a tech support person, work with tech support for 45 min to troubleshoot, tech says nothing more he can do over the phone, so set up service appointment at tech's recommendation, availability more than a week out, schedule appointment for about 10days out, get a 4-hour window when I have to wait at home for their tech (ok, pretty standard), days later receive VM from BendBroadband telling me I need to call their tele-help number to troubleshoot over the phone first or they'll cancel my service appointment. Wha?! I call back, wait on hold for 45 min until a real person answers, make sure they understand I've already spent 45 min troubleshooting over the phone and it's their tech who told me to make a service appointment. Appointment day arrives, I wait at home for tech during the four hour window, 3 1/2 hours in I get a call: we're running an hour late. An hour and a-half later 5 two techs finally arrive. They make some adjustment, say it's all fixed, and in 30 min. they are gone. That's truly noteworthy service. Next-day update: Conducted a speed test of my high-speed BendBroadband service: 0.53 Mbps download, 5.13 Mbps upload.

Back before TDS bought Bend Broadband the customer service was about a 2. They would actually deal…read morewith issues but you had to go into the main office. The internet connection was spotty at best but functional most of the time so I ranked it a 2. As for price; highway robbery. Rank 1 for sure. Now that it's TDS though...It's much much WORSE. A competitor would do well in this market. We are begging someone, anyone to rescue us in Central Oregon!!!!

I had very high hopes when I started service with BendTel. They seemed to have solid customer…read moreservice and reasonable options for a local ISP. They even worked with me on price. Unfortunately that's before I was sold on one service, and then slipped a contract for a different service that operates at 1/10 the speed and locked into a 2 year contract. I'm a business owner, not a network engineer. A difference like that needs to be explained before just giving me a bait and switch inside of a contract. When I reached out to try and come to a resolution I was Chastised by my sales person Doug because I contacted the wrong account manager who coincidentally seemed to be the only person willing to help. After that I simply wanted to be let you of the contract I was tricked into agreeing to. Today I was informed that the cancellation cost would be over 4 thousand dollars. I'm absolutely sick to my stomach over the experience, and can't believe its happening from a local company inside of Bend.

Be absolutely certain to read the fine print on their "Service Agreement"…read more Be aware of high taxes and fees that are not disclosed upfront!! Also require they establish your password, they know it and you can not change. Seems strange to have to share password to my business email account with their staff. Started service on 9/25/18, cancelled on 10/29/18 and one and only bill was $662.58. That is $20.00 per day!! I had 3 phone lines and internet service for a one person office!!!! Would not recommend.

I went in to buy an upgraded Apple Watch. I initially tried to do so online, but after seeing the…read moreoptions, decided I needed to se them in person first. The Verizon website said they were in stock in the store. The guy who helped me did t know much about watches. He told me I could get it cheaper at Best Buy or Costco (except I knew more than he did, those cheaper options did not come with cellular service). Once I finally convinced him to sell me a watch, when me ordered it (none were in stock), he didn't provide me the options. Find out he ordered a S/M watch bad size when I needed a M/L. Also didn't ask which band option I wanted. Basically, the employees are zero help. It was completely ineffective to shop this store.

Without a doubt, the worst customer service I have ever recieved…read more 2.5 hours spent trying to batter through the impossible automated system, and never did get an actual person on the phone.

My cable tv stopped working and my internet stopped working so I called Bend Broadband...guess…read morewhere my call was routed...you guessed it...The Caribbean!! They said that the local office in Bend Oregon was working on it because alot of people had called in Redmond.. Wow what great local customer service!!!

The absolute worst service provider I have ever dealt with. They provide me internet service and…read moreare the only provider unless you do satellite. If you have an issue it is at least 10 days before a technician can come and fix the issue. What a joke.

Worst experience ever. I went in ready to purchase a new laptop but had some questions for the Geek…read moreSquad. The person that helped me was not helpful at all. I haven't seen such poor customer service in a long time. Then when I went to look for what I wanted the sales person was indifferent and was not knowledgeable. I ended up walking out with no purchase. A very disappointing visit.

Having lived through 5 unhappy years of Verizon, I finally switched carriers. The service by Tony…read morewas incredible. Not only did he enable phone service, but he set up Wi-Fi and I was able to disengage from Century Link. He was professional, courteous, patient, and walked me through all the steps to obtain Wi-fi. And I am saving money!!!

These one star reviews must have not used bend broadband before…read more.. Our BB WiFi was $75 a month and (no exaggeration here) we reset our router every single day, multiple times a day. Two of the rooms in our house didn't even get it, and our place is about 1200 sq ft. Century Link on the other has been OUTSTANDING! We switched to them about 6 months back, haven't had to reset our router even one time, we get the same quality WiFi in every room of the house, and only pay $50. Can't speak to the customer service because we haven't had to call them since installation, but I can say that the service we got that day was awesome. The guy showed up early, got it installed wicked fast, and then we shared pictures of our dogs and he helped me find some cool places to visit on the southern coast for our upcoming road trip. Might have had some issues in the past, but everything seems to be flawless w this company now!

the internet in my area very unstable, tv keep buffering, no internet often after 11pm. we keep…read morecomplaining and nothing happen. the internet should get cut on July 17th. but they cut the internet on July 1st without further notice. even though the mistake was them take several days to fix it. it not worth it since the new internet provide will install on July 7th. few female costumer service often they don't know what they talking about, wasting my time, internet suck, service sucks quality suck. It completely bad experienc. using lumen century link fiber optic inter was bad ide.

My daughter was injured 2 years ago in an accident , she slipped and had a fall, it was very icy…read moreon a January morning. She had a very serious injury on her shoulder.Property management did not adequately give a precise warning of the icy conditions in the whole apartment complex. After 2 years, Chloe Thompson and her excellent team, were able to negotiate a favorable settlement . Kudos to Chloe, David Rosen and all that helped in this endeavor. You guys, ROCK !! I highly recommend these attorneys High Desert Law, LLC- Bend

As a former client of Dave Rosen's, I cannot emphasize enough how truly remarkable he is as an…read moreattorney! Having become permanently disabled due to being rear ended in my last month of pregnancy at a high speed, my entire world was shattered. Dave's unwavering compassion, professionalism and tenacity were an utter life saver during one of the most challenging times of my life. Anyone needing a personal injury attorney would be blessed to have Dave and his firm at High Desert Law representing them. He truly cares about his clients and their wellbeing!

Working with the owners of this company has always been a pleasure. When we have had technical…read morechallenges, they have stepped up to help us find solutions for our company. As we need communication needs addressed in the future, I will be calling on them for their products.

Central Oregon Communications is an excellent operation. Precise, quick and efficient, pays…read moreattention to detail AND they are friendly. Seamless installation, helpful with advice on purchase and even sent links to me. I'd say they go above and beyond and the equipment works superbly. Thanks so much, I truly appreciate it.

We called Advanced Underground originally because we wanted to know if we could dig some footings…read morefor a deck. Kali came out the next afternoon and found electrical, gas, and water lines we didn't even know we had. Kali was responsive, punctual, professional, and explained in detail what he had found, and what it meant. We have a pool, and old lighting throughout our yard, so he had his work cut out for him. He also answered all of our questions, and marked some additional electrical in the front yard we had forgotten to mention when we originally called. If we need to dig again, Advanced Underground Utility Locating is going to be our first call.

This company is based in Washington, but has a local Bend presence as well. I found them quite by…read moreaccident, but very glad I did. The local guy, Micah, came out and successfully located thousands of feet of electrical lines. He was on time and worked quickly. I always have a lot of questions for contractors that I engage and he was happy to answer them all. He can talk and work at the same time; a quality I highly value. He marked the electrical lines in paint and even gave me a stack of utility flags so I wouldn't lose the marks in the snow that wouldn't be far off. Much appreciated. As of this review, Advanced Underground Utility Locating does have an extremely cheesy website, but don't let that cement your impression of the work performed. Micah did a great job in accurately locating every last line and it was hundreds less than I thought it would cost. I highly recommended the company for locating utilities underground.