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    Advanced Underground Utility Locating

    5.0 (3 reviews)
    Closed 8:00 am - 10:00 pm

    Services - Advanced Underground Utility Locating

    Excavation

    Trench digging

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    Amerigas

    Amerigas

    (2 reviews)

    Much like the review I read, I thought it had been a long time since Amerigas had filled it so I…read morechecked it and found the level to be about 2%. I called Amerigas and explained that my tank was at 2% or less and I needed a delivery. I was told that a delivery would be made within the next 8 days. When i said I would in all likelyhood be out by then, they said that a quicker delivery would be $300. I said that the problem was thiers and I was not going to pay $300 when they were responsible for automatic delivery. The representative said that I was not on auto delivery. I tild her that I was on auto delivery for 25 years and had never called for a delivery and she should review our account records. She finally cane back and said that I was correct but they had a system change and somehow auto delivery was dropped out. She said nevertheless if I wanted a quicker delivery It would be $300. As a retired big corporation President I was astounded by the total disregard for the customer's needs brought on by Amerigas's error. From the review I read with the same issue I question whether or not this dropping of auto delivery is designed to scam customers out of $300.

    Did not respond immediately to an urgent request to fill an empty tank to heat our home in 5 degree…read moreweather. Called several times. Customer Service scheduled us several times to come add propane but they did not show up. We had no choice but to contact another propane company and they came out immediately and exchanged the tank to theirs and filled it up. AmeriGas tank sat in our yard for about 2 months before they picked it up. We called several times to schedule this also with no luck getting them to remove their tank. We have HOA rules which required removal. When they finally came to remove their tank they charged us $299 for the tank removal and $119 for the dispatch fee. They refuse to refund this because they say we were not on automatic refill which is not true. We have always been on n automatic refill for years. They claim that we changed it and they refuse to believe that it was a clerical error on their part. Now we have to pay this after all we went through. The only reason we had to discontinue their service was because they did not come out to fill up our tank in freezing 5 degree weather within 3 days of us constantly contacting them about this being an urgent matter. Propane is our only means of heating our house and using our appliances. Date of experience: February 11, 2025 Edit

    Advanced Underground Utility Locating - utilities - Updated May 2026

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