I've had several items hemmed or altered and consistently receive friendly, supportive help,…read moreskilled results. The hems look like the originals and wear beautifully. They go out of their way to assist.

Beware if you are considering Scissor Bird Alterations for an expensive or sentimental garment…read more I rarely leave negative reviews, but after my experience, I feel obligated to share what happened. Like many customers, I felt reassured when I walked into the shop and saw numerous bridal gowns in the store AND I read the cusotmer reviews before I brought my dress. I believed my expensive designer gown would be in experienced hands. Unfortunately, that was not my experience. I brought my gown to Scissor Bird Alterations to be taken in on the sides and hemmed for my son's wedding. The side alterations were acceptable, but the hemming was not. The first time I picked up my dress, I immediately noticed that the new hem was clearly visible all the way around the gown. Instead of preserving the original look of the dress, there was an obvious stitched line that changed its appearance. When I questioned it, Marta told me that this was how the original hem looked. I showed her photographs from the designer's website, which clearly showed that the original gown did not have a visible stitched hem. After seeing the photos, she agreed to keep the dress and rework the hem. I was so concerned that I returned the very next day because I no longer felt comfortable with the alterations. I was considering taking the dress elsewhere, but Marta reassured me that she could correct the issues, so I trusted her and left it with her a second time. When I picked up the dress again, the visible stitching had been improved, but the hem was now puckered and uneven in multiple places. Marta told me to take the gown to a professional dry cleaner to have it pressed, explaining that the pressing would allow the hem to lay flat. In all my years of having clothing altered, I have never picked up a garment from a tailor that was not ready to wear. I followed her recommendation and paid to have the gown professionally pressed and cleaned. Unfortunately, the professional pressing did not correct the puckering or uneven hem. I also had to pay to have the gown professionally cleaned because the hem had become noticeably dirty during the alteration process. My shoes, which I wore only during my fittings in the shop, were also dirty on the bottom. With my son's wedding only days away, I sought a second opinion from Pinpoint Alterations. They opened the hem to inspect the previous alteration work because the puckering could not be corrected by pressing alone. Watching another tailor carefully take apart an expensive designer gown in an attempt to salvage it just days before my son's wedding was heartbreaking. After I contacted Marta again, she offered to inspect the dress. I appreciate that she made the offer, but by that point another inspection was not what I needed. I had already given her the opportunity to correct the work, followed her recommendation to have the gown professionally pressed, and the results had not changed. What concerned me most was not simply that the alterations did not turn out well, but that the dress was presented to me as finished despite workmanship that I immediately questioned. The visible stitched hem was apparent the first time I picked it up, and after it was reworked, the puckering and uneven hem were also evident. As a customer, I expected an expensive designer gown to leave the shop in a wearable condition--not require professional pressing and cleaning before I could even consider wearing it. The photographs clearly show the condition of the hem, and despite knowing I was dissatisfied from the very first pickup, there was never an offer to refund the alteration charges or help cover the additional expenses I incurred trying to make the dress wearable, including professional pressing, professional cleaning, and a second alterations specialist. I understand that every seamstress may occasionally encounter a difficult fabric. I am actually angrier with myself for trusting her with my dress. This was one of the most important garments I have ever purchased because it was the dress I planned to wear for my son's wedding. Instead of feeling excited for such a special occasion, I spent the days leading up to it trying to save a dress that I had entrusted to a professional. I sincerely hope my experience helps others make an informed decision before entrusting an important garment to this business.