New internet-only account works well most of the day, but commonly drops for an hour or so. Call tech support, wait 45 min on hold before getting a tech support person, work with tech support for 45 min to troubleshoot, tech says nothing more he can do over the phone, so set up service appointment at tech's recommendation, availability more than a week out, schedule appointment for about 10days out, get a 4-hour window when I have to wait at home for their tech (ok, pretty standard), days later receive VM from BendBroadband telling me I need to call their tele-help number to troubleshoot over the phone first or they'll cancel my service appointment. Wha?! I call back, wait on hold for 45 min until a real person answers, make sure they understand I've already spent 45 min troubleshooting over the phone and it's their tech who told me to make a service appointment. Appointment day arrives, I wait at home for tech during the four hour window, 3 1/2 hours in I get a call: we're running an hour late. An hour and a-half later 5 two techs finally arrive. They make some adjustment, say it's all fixed, and in 30 min. they are gone. That's truly noteworthy service. Next-day update: Conducted a speed test of my high-speed BendBroadband service: 0.53 Mbps download, 5.13 Mbps upload. read more

TDS has been the bane of my existence for the entire time I've had it for 3 years. I am moving soon and was giving the choice to switch, and I am way too excited to have a different internet provider other than TDS. Awful to work with, half the time my stuff doesn't work. read more

TDS conducts illegal trade practices. They will offer you a price or service plan and will instead set you up on a different, inferior plan. I've spent countless hours over the last three months calling them and trying to get this resolved, even with them confirming they will but stating that they couldn't that day "because their system was having issues". Three months later and they say they will not change it to the plan we signed up for--that they offered to us and that we agreed to. Bait and switch tactics like this are illegal on a state and federal level. Take all of the negative reviews about TDS seriously. They are scammers, do not care about you, will not honor their word, and will not do the right thing. Avoid TDS all costs, even if their marketed or offered deals sounds good. I wish I never signed up with them and will never use them again. I would rather pay more and deal with a reputable company that does not conduct illegal trade practices. read more

Customer service is terrible. They are rude and they leave out important info. I called 3 times and got 3 different responses to the same questions. Also, they will not pro rate the bill so if you cancel 2 days into the billing cycle you must pay for the whole month. I would not recommend this company!! read more

Have been trying to fix our account so that we can pay our bill via automated billing line for several months, sometimes spending 1-2 hours on the phone being transfered back and forth. I just want to be able to pay my bill without hassels like I used to befor they updated their systems earlier this year. I am going to see if there is another provider because I am not happy dealing with an incompetent company who does not care but for only when they want to sell you something. read more

TDS is the most frustrating customer service experience I have ever experienced. It was the icing on the cake when we cancelled our Internet service, they shut it off and then billed us for another month. read more

I was a customer for four years, yet TDS not only raised my rates numerous times, they were eventually charging me $86 per month while simultaneously charging new customers $49 "for life"! When I called to cancel my service, the rep asked me "What are you willing to pay?" Are you serious? If they'd merely set EVERYONE at $49 per month for life, they would have had loyal and content customers. Rapacious greed. read more

Updated review: I ended up speaking with 9 people and spent 3 hrs and 12 minutes on the phone. One employee insisted that the voicemail service was NOT from TDS but rather the answering machine sitting in my kitchen. I asked him then why can I remotely log in to the voicemail using the PIN code I received from TDS? He pointed out that our account was not subscribed to the voicemail feature, so it couldn't be enabled. I assured him that, regardless of what his computer says, the TDS voicemail was answering and taking messages (it's not hard to prove). In the end, I spoke with supervisor Debbie and she was great. She understood there was a problem and, regardless of what her computer may say about the voicemail, she took steps to fix the problem. It's nice when people can think outside the customer service manual. read more

This company is horrible through and thorough the customer service and support is nonexistent the company provides internet at 1/3 the speed they say and it will go down every week leaving you without wifi for extended periods of time. read more

TDS makes Comcast look stellar. The automated phone system is abhorrent and the call center personnel are either difficult to understand or poorly equipped to deal with difficult topics. If you have any other option do not use TDS. read more

I would give the. 0 stars if that was an option. Here's the scoop: Customer Service = 0 Ease of contacting them = 0 Up time = 3 Value for price = 0 read more

Was paying $34.99 for 1GB fiber and am now paying $79.99 for cable which has only 20mbs upload (I run my own servers and this has forced me to essentially shut most of them down). The employees are confident but wrong about most things they have told me so far. I was given a modem and was told that there would be no charges for the modem, i am now getting charged for it. When i talked to someone over the phone, they told me i was wrong and that theres always charges. Every employee seems to have a different idea of how things work, they have very poor education on how simple networking works and even their cable installers give out bad info (I was told that because i spoofed my MAC, i would not get full 1gb speed. I was not getting the full 1gb because my router at the time could only process up to around 850mbs, which once upgraded, even with the spoofed MAC, i was able to get the full 1gb). Whoever is managing the call centers and support for TDS needs to educate their workers and have them use "i believe" statements instead of pulling complete trash out of their A$$es and lying to customers and acting completely condecending. Furthermore, which ever complete idiot decided to implement the callbot that can not be skipped to talk to someone quickly, should find another job, possibly something easier on the brain such as flipping hamburgers or sweeping trash. I honestly have zero idea how the CEO or any higher up profiting from this business can feel proud of their one star business. Do better read more

We have had Internet service with TDS Telecom - even though we live in a city, it's a monopoly provider (telco VDSL is even worse). A TDS sales guy gave us an "upgrade" with a bundled deal, including a service I said I had no use for. He said that didn't matter, I'd still get the deal and it was for 2 years. One year later, without telling us, they raised our monthly Internet price from $70 to $155! And did this just as they replaced their billing system, and we might be delayed in getting our bill. We assumed the initial high price was for more than one month. Nope, they secretly raised the price, contrary to the sales pitch. On their online "My Account" page I could add service with a single click - but to change services or cancel service requires calling. Which took talking to 3 different people over two hours. The hurdles to get out of TDS are high. Some of the worst customer service around for a service that delivers less and costs 2x as much as competitive services elsewhere. read more

Tried going to the main office at the request of the phone support only to find there was an hour long wait time with only a single employee working the counter. Most of the people who came in saw the line and left immediately. When It was finally my turn, the employee said he could see that I was promised a different rate on my account, but said he no longer going to honor it and instead he could save me money if I switch to Verizon first (which was odd). He also told us they accidentally sent another customer's modem to our address that needed to be returned (which was also odd). If the last employee in the office says you would be better off if you switch internet providers you should probably listen. read more

I'm a 72 year old senior. I spent more on my grandkids for Christmas than I should have. I needed to cancel my TV for a couple of months. Tds is closed on Sunday. I went in Monday to close my account. Because of the observance of Martin Luthor King, they were closed again. However, because I didn't close the account on Monday, and because of their "billing cycles", I had to pay a whole extra month for the TV that I am not going to use. I spoke with "customer disservice", and that guys supervisor, and that supervisor's supervisor, and because TDS has a "policy", which basically allows them to steal money, I still have to pay for the extra month. Well, I guess that's what happens when jerks run the place and set up the "policy" Looks like spam sandwiches for a few months. I would give them zero stars if that was possible, but it isn't. read more

Go with Verizon instead. They are courteous, are most affordable and are starting to cover more service areas in Bend and across the country. We pay a third of what TDS was charging for internet and the internet actually works. TDS stopped working for us back in June and we cancelled as the internet became spotty, just as the price went up. We have paid extra fees, had poor customer service and we expect them to lose any records of cancellations or returns. We expect to call in 5-6 times, or have hour-long wait times with rude upper level staff. Get a receipt from any transaction you do with TDS. It is hard to believe any business could be this incompetent. They try to give the customer the run-around as much as possible to keep the bill going. I called TDS 6 x this August... due to them adding on additional fees or not recognizing the equipment had been returned, even up to 3 weeks after returning it. TDS was fine in New Mexico. In Bend, it is run poorly and the customer absorbs the mistakes. The senior level staff seems to be the problem and supports lower management in not finding solutions and not cancelling when asked to. They try to create hour-long wait-times or impossibilities instead of solutions. read more

These guys have a monopoly, or they wouldn't have a business at all. They mess up all the billing, they are difficult to talk to, and they just don't care. I've probably sent 25 emails to fix my account. I don't have time for this read more

Every month we loose service. We spend about 3-5 hours using tech support a year. frustrating

I just want to be able to watch a show without interruptions and re-signing in constantly. I can't go two hours without it having to re-sign in shuts itself off. I leave the room coming back to watch my show and it's off. I am so tired of this type of Internet company cable I just want to turn the TV on and it stays on. They're taking over all of CENTRAL OREGON and they're awful.! read more

Living in south county of Bend we have only one provider on our street: TDS. This company is the worst internet service I have ever expierennced since dial up days. All week our internet has gone off and on, causing major distruptios to working remotley. We pay $99 a month and now our internet has been out for 4 days. They sent an unscheduled tech to our house on Saturday adn we missed him, as we were not home! Everyone on our street has expierenced the same poor quality of service. I guess they dont have good techs? Im headed to the branch office to complain in person today. read more

Gave them 1 star only because there is nothing less! Worst company I ever dealt with in my life, Only second to their HORRID customer service. Over priced to set n watch the wheel of time buffer constantly. their new billing system is to ignorant to add or subtract, Customer service can not even speak English in a form that can be translated! 1:20 min on the phone attempting to pay a bill I can not decipher only to be transferred 6 times, Yes 6 TIMES! only to be told I could pay over the phone with a credit card because their system is to ignorant to use a credit card online. I just canceled them and their horrible service and attitudes! Just go get COVID, Syphilis and the clap at the same time. Far less suffering and FIXABLE! I HATE TDS miserable people and worthless service! My Cell phone streams better quality than their overpriced garbage performs. Not to mention all their customer service is farmed out to non english speaking countries couldn't understand half of what they are saying read more

We had a horrible customer service experience. My wife set up auto pay. Auto pay for the first 2 1/2 months was delayed in making the payment on time. With the delay, TDS virtually shuts down your internet service until they get your payment . They also charge you a late fee for not paying on time. This practice is like holding you as a hostage or holding a gun to your head until they get their money. They even wanted to charge us a set up fee of $25 to tune our internet back on. 2 different times my wife had battle with customer "NO" service. The people working as representatives were rude and obnoxious. My wife finally had someone take off the late fee's and the set up fee and give us a credit of $15 for lost time of internet usage. Unfortunately , TDS is basically the "best" (worst) option we have. I'm hoping T-moblie will come to our area and give us the option of using the service. read more

Repeated lousy customer service experiences. I requested 2-3 times to get paper invoices for monthly service. Each phone interaction assured me I would; I never received a paper invoice. Every time I would call customer service I was connected to a person on the other side of the planet who spoke poor english, adding to my frustration. Lastly, while traveling a few times I was unable to log into my account and again called customer service. The log-in function on then TDS website was trying to verify my identify by phone call or text to a phone number disconnected four years earlier. This happened 2-3 times while traveling. Each time I called in to customer service to have my number updated I was assured that it was corrected. It was never corrected. Bottom line: TDS wants your money and could care less about your concerns. Typical of gigantic corporations. I fired them and will be establishing new business with a different internet carrier. I miss Bend Broadband and the good old days. Good riddance TDS! read more

Spent over an hour trying to get someone to change a billing date for me. After being transferred 6 (SIX) times, then being placed on hold to wait for a supervisor, I listened to music for 15 minutes, then hung up. The new accounting system isn't capable of changing a billing date? Every time I call TDS with a question, I can count on being transferred at least twice. Horrible customer service. read more

phone lady was nice and solved. had been thru 4 calls and 45 minuted hold times. so then i went to office in prineville oregon and that woman needs to be replaced. she was so worried about hanging a sign on door that she was closing at 11 am (as 3 people were still in office.) she could not help me at all. mainly she didnt want to, she wanted to leave. very dissatified with TDS and your PHONE SYSYTEM IS HORRIBLE. you losing people around here like crazy read more

TDS are crooks. They frequently offer lower prices to new customers than to their long-term customers. They never achieve their claimed speeds. If you try to cancel, they will not pro-rate your bill. They say it is their company policy and it is a law. Sorry, not a law, just your choice to defraud your customers. read more

Wish I could give zero stars. This TDS platform is by far the worst. These POS wireless cable boxes constantly want me to press OK on the remote just to continue watching. If you are not fast, the whole damn thing shuts down and will not immediately come back on. Every time I have to unplug the power, then it does its reboot process. 4-5 minutes later it comes on and I've missed what I was watching. I'm done calling Customer Service. That just pisses me off more. The Sunriver board who crammed TDS down our throats should all be fired, right along with TDS. BTW. Where are all my credits for internet down time ?. Pathetic !! read more

Adding my negative review to the lengthy list of dissatisfied customers. The wifi quality is worthy of less than one star. Majority of the time, we are getting less than 5MPBS download speeds. We reset the NEW router multiple times a week...which temporarily fixes the issue. Literally, any option other than TDS would be recommended. Spending more than $0.05/month is a waste of money with TDS. read more

TDS - Internet Service Providers Near Me - Bend, Oregon

Yet again the Internet service is "out!". It's understandable why the rating for TDS is so low... Fix your service! Oh wait, sending me a confirmation code for posting this rating? The f'ing Internet not working! read more

Totally unreliable service. Cannot stream any programming because of slow speeds - even though I'm paying for 100 Mbs. Every streaming program spends way too much time buffering. I suspect the issue is with TDS main switches or trunk lines, and they just won't address these problems. If there were any other service available where I live I'd take it. read more

When TDS tech came to the house he told us this is going to be much better than what you had. WRONG... This service is awful! It stops everyday, then it's on then it's off. Horrible service. read more

Bend TDS is the worst company in Oregon. The reliability of service is so low dirt is higher ranked. They don't answer the phone, if they do it is someone in China. The price of any of their services is outrageous. If you could rate them with 0 I would. read more

My service has been down for two months. TDS requires me to call for updates. TDS requires me to call and apply for refunds for serice that they are aware is down. TDS does not provide updates as to when service will be restored. Nothing I write here is an exaggeration. Just facts. Internally TDS cannot even manage their workers who service the physical network. I have two service addresses. Once they sent the field service guy to replace the network feed from the street to the house. Only problem is they came to the wrong service address to perform the work. TDS cannot manage their customer data and customer. If you are speaking with Billing or Sales dept, their systems indicates that your services are up and running, if your account is paid and current. However if you speak to Tech Support, they have visibility into the network and can see that your service is not running. The info the rep has can differ depending on who you are talking to. The rep will usually not inform you of their role if they are not tech support. TDS is sucking all of the region's (customer's) money out of the Central Oregon region while providing service that is a mere shadow of the previous Bend Cable operation. Mega corporations rule. Previous owners got their big pay day. They left us with a coprorate sh*t show. read more

If available, I would give a "0" rating. The internet was rarely the speed I was paying for, and customer service was unhelpful and difficult to contact. If you have other options, stay away. read more

Terrible customer service, will not issue a credit for incorrect billing. They charge for equipment that was returned. I would give a "zero" rating if possible. Do NOT use TDS. read more

Do not expect anyone local to answer your phone call. Internet/streaming will generally die during the day and if you try to discover if there is an area wide outage, forget it. This area is held hostage by this company as it's the only game in town for the most part. read more

Wish there were negative stars to award. When my bill went up nearly $40 in one month, I decided to cancel my Tv services. The following month, I received the same bill and when I called customer service (there's a misnomer) I was told that since I had already been billed when I cancelled, it was too late to bill me with the new charges; they don't prorate. You must cancel before the billing cycle which I would have done if I had known about the rate increase, so I had to pay for two months at the higher rate! The people that work at the Bend office are impolite and the lines are usually long but they have a monopoly in central oregon which is why they probably act the way that they do. read more

Had such a great experience with the team that helped us out at Aspen Ridge Retirement so our residents could enjoy the Super Bowl this weekend. Thank you for all of your help. Shout out to Bret, Keith, Tyler and the great man that got it all set up. GO EAGLES!!! read more

We've had 3 area wide internet outages recently. No text or email from TDS. It would be helpful to keep customers informed of status, estimated repair time and an explanation of what caused the outage. That would be excellent customer service. read more

TDS shut down the internet to a healthcare facility. Called and talked to multiple customer service representatives and each one had a different reason why. The one thing they did have in common was they were zero help getting it turned back on. Guess I shouldn't be surprised, reading these other reviews. read more