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Ask the Community - TDS

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DIRECTV

DIRECTV

(9 reviews)

Was going to switch from DISH to Direct TV. After 3 days, 6 phone calls to Direct TV and endless…read moreconversations with 3 different people (all sounded like in another country...thick accents, difficult to converse with, I had 3 different messages from DTV giving me three installation dates. After thinking it thru I decided to cancel as their service department is seriously screwed up. It took 45 minutes, 2 phone calls - the first tech hung up on me after arguing 20 minutes...seriously! The second call was my demand for my order to be canceled and a threat if they charged my credit card.

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

TDS - isps - Updated May 2026

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