Terrible internet service. Terrible customer service. When I discontinued service, they charged me for the entirety of the next month claiming that they're a "subscription service". I feel bad for the customer service folks who work there and have to interface with angry customers while using the "subscription service" line that their corporate leadership created to pad the bottom line at the expense of hard working people. Let's be honest, ISPs are utilities, not subscription services. Our charges also started to climb over time until we were paying an exorbitant amount for poor internet service. This is classic ISP stuff, but for some reason I thought they might be better than Comcast/Xfinity. Xfinity is definitely better where available and that's really saying something. read more

Had a great experience with Stephanie of Customer Service. She followed-up with me in less than a half hour, confirming logging my equipment in and also a future appointment for installation of another modem at a new location. Excellent read more

Hands down the worst internet provider ive ever dealt with. Constant disconnects/modem reboots at random times of the day. Often several times in the same day. The prices are outrageous even before you take all the outages into consideration. The only reason they're n business at this point is that there is no competition here. CenturyLink doesn't offer service in my area or I'd go with them. Its much worse than it was as BendBroadband read more

Poor Product and poor customer service Service is spotty and difficult to rely on. This has been going on for most of the summer. I was constantly being told by TDS to cycle (shut of and then turn on) my modem and Eero package a few times a week. I learned I was given an "outdated modem". I went in to exchange it an was told they are all out of the modems I need, and that I would be given a temporary one, until a couple weeks later they had the modem I needed. I also just learned I have been paying $135 a month for the same service everyone else pays $73 for. Also, I had to proactively get my bill reduced, otherwise TDS would have gone and kept charging me almost double. Finally, TDS has only one tech rep at their Bend location, and the line to see him is over an hour long. He was friendly and knowledgeable, but the lack of staffing clearly shows TDS lack of commitment to customer service. YOU'VE BEEN WARNED. read more

Cable service unreliable Equipment less than a year ild and still Requires a call to renew service every 3 weeks on average Technician explained that was to be expected. One cable box quit working after 9 months requiring me to exchange it. I was told that I didn't " use" it enough and that causes glitches and total failure??? More money, less reliability Winning plan read more

AWFUL!!!!!! Do NOT use if you have a choice. I specifically asked for my technician to NOT show up before 4pm for new installation. I spoke to SIX different customer service representatives prior to my appointment, and was assured the technician would see the request. When I arrived at my residence, there was a note on the door saying "Sorry we missed you. Please call to reschedule." AND I was even early, I arrived at 3:30. I was furious! And they just lost a customer forever. I will NEVER use TDS! read more

TDS doesn't understand what Customer Service means. Called on Friday to add some services to my account. On hold for over 1/2 an hour. Because I had an appointment, had to leave the call. The clerk told me she would call back at 4 PM. No call. Called back on Saturday and was told that I would need to go into the office to get the equipment. Stood in line for about 1/2 an hour. Finally got the equipment and had to ask for instructions to connect. Got a vague answer from the clerk, no explanation how everything worked. When I got home they didn't include a power cord for the new TV box and no cable to connect the new wi-fi. When I asked for a manager earlier I was told that there were no managers on-site. Pretty apparent. No one is running this ship. DirectTV is looking better everyday. I hear they have great service. read more

One word-INCOMPETENT!!! (0n every level-service,equipment, signal! The phone operators are not in this country) if you try to get answers you'll be passed to another then they'll pass you to another. All three with different answers! So frustrating! read more

Possibly the worst business interaction I have ever had. Setting up service was literally the hardest thing we did in the entire home buying process. Everything this company does seems backwards and archaic, making the customer service interaction incredibly painful. I've spent far too much of my life waiting for this company and their representatives try to sort things out and get their act together. If there was an alternative provider in the area, TDS would disappear, because no one would "choose" to do business with them. Such a headache!! read more

Outages during the Olympics! The fire in N Bend is causing a big outage, this lasting days! They should have a way to re-route their lines around the affected area! This is turning into a recommendation for satellite we can't get them on the line and the worst part is that we are missing a lot of the Olympics. I hope the make it up to it's Bend customers (right ). I have only been with them for a month and I am already looking for a new provider. And by the way they sold me on one gig internet and I am getting half of that speed;,,( read more

Service: is shotty at best. Value: I paid 90 bucks for crappy Internet, so take that how you will. Service Request: I try not to call any business unless I have to because nine times out of 10. Their customer service is going to be crap. When we first moved in, they messed up our modem to the point that I had to go to their office exchanging with a new one and set it up, which isn't a big deal but having to drive back-and-forth because they made an error is a pain in the ass. Overall, I only use them because they are the only service provider in the area. Grew up in cities so having options was always there. TDS is worse than Comcast and I didn't even think that was possible. If you've ever dealt with Comcast customer service and it's overarching issues you know exactly what I'm talking about. read more

I thought BBB was bad! The TDS (2023) interface is terrible; overly complicated and intrusive. I want to watch TV when I turn it on, not see a half screen full of menu trivia I never use for 30 seconds. And they often cut into programs and cut off the picture until I grab the remote to turn it back on. Saving their bandwidth? Or it stops altogether with "Loading video" for minutes at a time. I also want to hear the audio clearly without having to switch from Dolby to stereo EVERY time I change channels. The DVR capacity is a joke. Weak wifi. And their fees creep up constantly. read more

Just heard a radio advertisement for TDS indicating "fast and reliable internet service" COULD NOT BE FURTHER FROM THE TRUTH!! Aren't there laws against false advertising? Internet goes out everyday for the last three months, download speed is less than 75 and upload less than .2!!! Can't stream movies, I am unable to email files or have video conferences. Call customer service multiple times a week and Techs have been out numerous times. Since taking over Bend Broadband, they've made no efforts to continue the efforts to improve infrastructure. Sadly, they have all the power as there is no viable second option. read more

This is absolutely the worst cable/ internet company ever!!! Horrible service, horrendous internet quality, utter nightmare to have to deal with them for any service. It's not acceptable to have these kinds of business with a complete monopoly. Bring back competition and give the people a choice. read more

The product and customer service are the absolute worst. You can't even get refunded when the internet doesn't work on their end. Stay away.

This is the worse company to deal with. There internet doesn't work and the customer service sucks. Save yourself a headache and get Starlink read more

horrible. we called to set up wifi. they said it would take two weeks for someone to come which is inconvenient since i work remotely but it is what it is. well two weeks came and went and no one showed up. i called and they said since the person living in the apartment before me did not pay their wifi bill they need proof of residency????? how we were supposed to know this information is beyond me and now they are requiring paperwork and another extensive wait time. absolutely ridiculous and horrible customer service read more

Friday afternoon I finally called TDS to help get the internet box position changed, and add two TV's to my service in my house. I was told all I had to do was go to the office and pick up the equipment I needed and it would be easy to set up. After thoroughly reading the instructions and getting the equipment set in the right position, I find that NOTHING WORKS!!!!!! I have had Bendbroadband in this house since 2009. Now they want $90.00 to come here to help. What happened to the $47 fee that would be waved. What about the equipment I got is the "old style" but "works just as well". FOR OVER $250 a month!!!!! I think I'll call comcast and tell them there is a huge service area here that is getting totally s-----!!!! to give TDS some competition read more

These idiots called me today to confirm the Internet service I pay for has been switched to my new address a month and a half after I moved. Miraculously, they did it successfully the first time. However, after that call, it no longer works. After I figured out that they shut my service off, I called them back. It is apparently too late in the day to turn the service back on, but not too late to shut it off. Thanks. Great service. read more

Honestly the worst internet company I've ever dealt with. Every single CSR has been rude and not helpful. I have moved a few times with TDS and every time they tell me something different. Most recently, they closed my entire account with no notice and locked me out of everything. When speaking with a TDS rep today, she laughed after I was attempting to regain access to my existing account. When attempting to move to a new address, TDS wouldn't let me transfer my service because the previous tenant still had existing service. The owner contacted the previous tenant and they had already canceled their service, as well as sent their equipment back. After providing our lease agreement, ID's and the owner provided proof of ownership of the property, they still would not cancel the previous tenant's service. I have also had several issues with outages and slow internet. I have had two technicians come out and both made fixes, but I continued to have issues. read more

Unable to get service because a renter years ago didn't pay their bill. I sent TDS the title to my home purchase 6 years ago! It confirms my name, the address, whom I purchased the house from....and that's not good enough for them to allow me an account. read more

If I could give out a score which reflects the level of service they provide I would. I pay $750/month for platinum service (100 Mbps up/100 Mbps down) and they don't even return phone calls. They are absolutely abysmal. I would strongly suggest using a different company. See the speed test below: read more

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If negative 10 was an option it would be my selection. After living in Portland and dealing with Comcast I thought anything is better. Nope. Even worse. Countless service interruptions with WiFi and cable. Streaming services require you to reenter credentials frequently. Seriously thinking of having no service at all. It's that bad. read more

Worst company service I've ever encountered. 2 of three cable boxes deactivated. Called on a Sunday. Told to call sales dept on Monday? Called sales, they referred me to repair. Are you telling me the people answering the phone don't know what dept to send you to.? Finally after 58 minutes on the phone a Supervisor switched my boxes on. No explanation why they were turned off. They first told me to contact my HOA,?? This cant be the first time this has happened, but it took an hour to straighten out. By the reviews I've seen and the poor reply by TDS, this company is in serious trouble. Cut the cord. Do not use this company if you can avoid it. read more

This company if horrendous. I have been on the phone with them every month for the last three months for one problem or another. They tried to bill me for a closed account that I walked into the store and closed in person. Then at my new address they rejected a working credit card, and because the payment didn't go through locked me out of online bill pay so there is no way I could pay online. It said I had to call a number and then to pay over the phone so that I could theoretically be able to access online bill pay again there was a $9+ charge. I've been on the phone for 20 minutes to pay a bill that was setup on autopay months ago. All this for unreliable internet. I work from home and the service goes out a few times a week and reaches crawling slow speeds on a daily basis. I almost never get the advertised speeds I am paying for. Avoid TDS if you can! read more

If it could be zero I'd make that. Constant outages. Slow for what we pay. Always an issue. Trash service. Getting ready to switch.

internet is always going out and no one ever answers the phone.Looking to change to a different internet service.

Service is sporatic at best over the years. And when you have a monopoly you can afford to have terrible customer service. Lost internet last Wed. TDS said the soonest they could get out was Monday (today). Waited for the 1-3 pm time slot and at 3:22 got a vm saying I have been rescheduled for Friday. Spoke to a supervisor who is going to try and get someone out tomorrow, so I blow another day and they could not guaranty that they will not cancel again. I actually feel bad for employees who work for this company. Their parent is in Chicago and I was so frustrated a few years ago I emailed everyone on the Executive team. This company is a joke. If I can find the executive team emails, I will try and post them. read more

customer service shows they could care less. my auto payment card expired but I didn't get an email, so totally clueless on that. on hold an hour, corrected the payment. no service called back when they promised it would.be restored, on hold another 40 minutes-both agents were barely understandable, assured it was coming on. when the time passed I called a 3rd time, accidentally cut me off, final call they said the account was paid but that department neglected to lift the hold and nobody could help us til tomorrow. what is a better service? this tds.is useless read more

Worst internet I've ever had and I lived in rural Alaska. Canceled it and paid last service over 6 months ago, just received a letter from a collection agency saying I owe them $30, which I never received a letter, call, or email for from bend broadband. I spoke w a rep on the phone when I canceled and paid for everything required, was never asked for an additional $30. I mean, it's $30...I would have just paid it if I was ever billed. But now it's dinged my credit score and I don't know how they can remedy that. Update: called and dealt with a service rep who didn't know how collections worked, wasn't stoked to help me so she gave me to an executive named Jessie (female). She was nice, acknowledged she hadn't dealt with collection companies before and didn't know how to fix it besides having me pay it. I explained how they could take the debt back since they hadn't ever contacted me, she said she would reach out to the collection company and call me back either that day or the next. It's been three weeks. If I could give zero stars, I would. read more

I have had excellent coverage and have been very happy with my service, despite all the negative reviews. When our workers cut the cable lines... TDS was to the rescue and had me up and running the next day!! read more

Worst Customer Service in the history of customer service. Attempted to charge me for a modem that I never recieved. I've been on hold for over an hour. BBB Complaint is next. read more

Worst company and service I have ever received! Had to move from the area and they charged me over $1000. When you start service with them they mandate a 3 year service contract and there is no way to amend it. They will end up charging you for the rest of the contract. The service was incredibly poor and had continued problems the entire time I had their service. Whatever you do go with a different company TDS is the biggest ripoff I have ever experienced. I give them a big 0. Be very careful! Don't use this service!!!!!!! Would give them a minus if I could! read more

After being transferred 6 times, called back twice (because they dropped the call), 2hrs, and being told they would make it right, I get a snotty and rude "supervisor" who gave me attitude and told me that they were not going to make it right. No internet and almost no cable (I had to reset the box every time I turned the tv on) for a month and they still want me to pay them $230. I have NEVER been treated so poorly by a company read more

Awful service and reliability. We live in the country in Redmond and service has worsened since TDS buyout of Bend Broadband. Unable to stream, unable to have video conferences, unable to send large email attachments. and it is happening throughout our 50 homeowner development. The service is unstable and getting worse. We see TDS trucks here constantly and they are not resolving the issue. My wife is at risk of loosing her job in which case we will look to TDS for restitution. DO NOT CHOOSE TDS IF YOU HAVE A CHOICE OF INTERNET SERVICE PROVIDERS. read more

Isnt much to say that hasnt already been said below, took 9 days to get a tech out to replace the modum, someone else was at my home while at was at work and the tech didnt replace the box, worked for half a day then issues all over again, still cant get a tech out, probably get starlink idk, TDS=cruel joke read more

TDS / Bend Broadband Cheats Low Income Customers: I was Approved for the ACP (Affordable Connectivity Program). I am on a fixed income. TDS/Bend Broadband did NOT disclose extra fees, they neglected to point out that they do not apply the ACP funding to the first two months of service leaving the disadvantaged customer to pay the entirety of service for the first two months. They had multiple opportunities to disclose this information which surely would have made a difference in my signing up for service. Now I am trapped because I can't afford those upfront, unsupported costs.If I miss those payments then I not only can lose my internet service but my ACP funding as well. I am low income and this means difficulty in acquiring groceries and medicine for the next two months. I have lodged a formal complaint with the FCC / ACP program. SHAME ON BEND BROADBAND! SHAME ON TDS! read more

Horrible service. They removed themselves from Google because their Reviews are so bad. Outage all day and no word to any resolution. Try BendTel, we use them at work and they are great!! read more

Our service has been down for almost 24 hours. The phone tech informed me that we can have a tech out October 4th.... 7 days away. UNBELIEVABLE read more

Internet slows down for no apparent reason, Netflix, Apple TV and other streaming services quit abruptly, or are ridiculously slow to load. If you are searching for new service forget this outfit. Instead go with one of the few remaining locally owned services. TDS took over former local service, bend broadband, and since then the service has been horrendous and my bill has gone up twice in the past couple months..can't figure out why. read more