I've been here twice-- both times for large-party birthday dinners. The first time went smoothly with no problems splitting the check. My second large-party experience was dreadful and is why I will no longer be a guest here.
Food:
The focaccia appetizer is very good. Skip the Salamino pizza, which is just an upgraded pepperoni pizza with a sprinkling of goat cheese and a few tomatoes. The Gorgaonzola & Pear pasta was a little too rich for my liking, but the Paglia e Fieno was tasty. Other pasta dishes weren't too bad--but small for the price. The atmosphere is warm, and it's always very busy.
Party Size:
I'd recommend not coming here if you've got a large party and plan to split checks. We had a party of twenty-ish, and I felt like the customer service aspect was extremely poor for the following reasons:
-Our requests for more bread were plainly ignored by both waiters--I noticed this, but just figured they were stressed from the large party. One basket included about 5 or 6 slices, which wasn't enough for even 1 slice for each person per basket, but half an hour in, one waiter brought out a basket stacked with bread.
-Splitting checks:
Apparently Taverna's policy is that they don't split checks because of the hassle. If this were the case, they should not have offered to split our check "to help us out". This resulted in a poor confusion over dollar amounts paid by each person, where each person's ticket was added an arbitrary number of "tax" (that rounded to an even dollar amount), with no explanation on each individual ticket if gratuity was included or not.
-Customer service on the part of the restaurant:
After the meal outside the restaurant, we were incorrectly confronted with missing $42 as a result of the ticket/tax confusion. Upon the initial discussion of the incorrect amount paid, the manager and a different waiter (not the waiter responsible for calculating our checks) came out very politely to talk to us about the difference in charge. Upon the double-take in the finality of the check paid, the birthday girls began to be upset and considered this experience and request of the check deficit unacceptable, since the waiter responsible for our table had said that it was taken care of.
Taverna refused to take responsiblity for the waiter that incorrectly charged each card, nor that waiter's judgement on incorrectly splitting the checks. After a heated argument that I witnessed in which the manager semi-lost her cool and walked away from the conversation back into the restaurant to change the card handed over (which is disrespectful for a public owner, even if a guest is heatedly pushing the argument), followed by a long sit-down in which each itemized item purchased was clarified, we owed $11, not $42.
Overall impressions: I absolutely agree that a correct price for a dish that had been eaten should be paid for. I also absolutely think that a waiter is responsible for what he tells his customers, because he is representing the restaurant to the guests. If the waiter had calculated and split the checks correctly, I would give Tavera a 5 stars for customer service--after all, the waiter and manager were initially polite about the deficit.
Ultimately, I don't like to discourage anyone from going to a particular place, but I regret to say publicly that Taverna seemed more interested in getting their $11 at the expense of the respect that their customers have for them. Many business owners value their relationship with their customers, and Taverna does not seem like a restaurant as such--which is not a restaurant that I want to support. read more