Target is everyone's favorite place to be, but whenever I come to guest services and I get the associate named leiyadera or they call her (lei or lay) whatever her name is, she is the RUDEST. Everytime she assists me she gives a lot of push back with a lot of attitude and it's like she hates her job.
I never like to write bad yelp reviews at all, matter fact I don't ever write these reviews but this was the last straw for me with her.
I came to get something priced matched, again, and here she is always with problems and its like she likes to say NO every time she is the person helping me. Its like i have to explain things to her because she doesn't seem to know what she is doing.
Today, I went to San Bruno target where my friend got something priced matched but they sold out and I got one on hold at Colma, where the associates were sooooo helpful until they took me to guest services. I explained my situation to this "Lei", and she kept asking me to repeat myself, like I didn't speak in English or something. I told her to contact San Bruno target, which she did with attitude. The San Bruno store told her they priced matched my friend and she verified it coming back to me saying "yes they did price match her, but iim sorry I will not price match you" she doesn't even explain herself. WHERE IS THE CUSTOMER SERVICE?????????? Anyways, after all the fuss and attitude I simply ask her to get her manager so I can talk to the manager, instead she decides to call on her radio and ask for the security. She was so angry her faced turned bright red but she told the security I was so hostile, but I simply asked for manager. Even her associate next to her who was supposed to help me told her electronics brought her over for a price match and she yelled back at him simply saying no. So the security stands there talking to her, he was going to walk over to me but it looked like he didn't want to because she kept saying I'm hostile and i need to be kicked out. Seriously, lady?? You are the one turning red, maybe because she was in the wrong. So anyways after 20 minutes of BS - the security is the middle man, the manager NEVER came out to see me, maybe cause the manager was Filipino, as "Lei" started saying things in her language, but I mean, isn't that NOT even allowed in business like that? For all I know they couldve been saying things like "just keep it at no, because I made a mistake and I don't want to take the blame for it".
Anyways, i just had to let someone know they need to talk to her! She has the WORST service ever and my family and I always have bad encounters with her. Specially her attitude
Also, Lei, if you read this, I went to another Target and they priced matched me for what you said couldn't be done and I got my item.
I felt very discriminated against, and I hope someone gives her more training, especially in anger management or whatever she needs for her attitude. read more