Extremely disappointed with Sephora Daly City. I had a makeup appointment booked with Sabrina for my mom and received a last-minute cancellation. When I spoke with Rose, she told me there was no other artist available to cover on the day of! No warning, no solution, no effort to make it right! This is exactly the kind of situation where a beauty service should show up for their customers, and they completely failed. I had to scramble to find someone else and such an added stress! Save yourself the stress, go to MAC instead. Way more reliable. read more

Mel was so helpful today. I'm looking for a "Candy Yum Yum" by MAC replacement. She hustled all over the store and found me when I was checking out. The sweetest! Best customer service at a Sephora I've ever received. read more

SEPHORA - My go-to everyday shade by Sephora. Espresso - Cosmetics & Beauty Supply Near Me - Daly City, California

Just posting to highly recommend Afifa as a saleswoman. She was so sweet in helping me create an account with them, and offered some free moisturizer samples since it was my first time there. Amazing customer service and as a guy, I felt welcome and respected despite not being their target demographic. Thanks again, Afifa! read more

Marie was amazing!! I did the makeup lesson and as a makeup newbie, Marie was the perfect instructor! She walked me through step by step with how to do my everyday makeup, recommend makeup colors for me and new products that compliment my skin tone. Marie was complimentary but also constructive with her feedback and suggestions. Her 20+ years of experience doing makeup really showed in her professionalism, expertise and love of makeup. Thank You Marie and Sabrina for such a great experience and atmosphere! read more

I booked a full glam makeup appointment to attend a graduation and Marie dolled me up so perfectly! I was a few minutes early for my appt. but right when I walked in, she was already prepared and waiting for me while greeting me at the door. Based on my history of makeup appts at Sephora, she had everything prepared already and I was impressed big time! I really appreciated Marie making the extra effort to keep the experience fun for the both of us. If she needed to grab more things throughout the store for me, she made the effort. She also explained every step along the way, so that I also learned something new. My favorite part of my look was the eyeliner on my lower waterline, followed by eyeliner setting powder. I had never seen a technique like that and I absolutely loved it! Normally my eyeliner wears off quickly but the way Marie did it, I didn't even have to touch it up later. I definitely enjoyed my time with Marie and our small girl talks. I will look forward to booking again with her. Thanks Marie! You're the best, girl! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Daly City, California

I recently made an online purchase for the Kayali 100ml and went in-store to pick it up. The store was really busy when I arrived, but the staff didn't miss a beat! As soon as I walked in, someone asked for my name and quickly went to the back to grab my order. What stood out most was how attentive everyone was--even on a packed day, more than one team member checked in to see if I needed help. That kind of service really makes a difference. Thank you to the Sephora staff for being so efficient, friendly, and helpful! read more

The worst. So many customer service people who do absolutely nothing. Huge line and only one cashier while others mill around. Always a sub par experience. read more

Today I went in just to grab a primer and Manual and Efifah(apologies if her name is spelled incorrectly) were EXTREMELY helpful!! Efifah made sure to let me know about a sale where if you spend $75 then you get 500 points and Manual saw me looking around for help and he very quickly pointed me out to an endcap that had exactly what I was looking for. Management please take care of these people because you literally cannot hire for these sorts of wonderful qualities people just have to HAVE THEM which these people clearly do! Thanks so much guys! read more

This is my preferred Sephora store! It's easy to park, staff is always helpful and friendly. They have an extensive amount of products for your skin and hair and of course makeup to make you beautiful! This place is well stocked, very clean and offers services like full face makeup for $60. Lash application, brow wax, ultimate glam look. Come here for any beauty related needs and they will rock your world! I'm here at least once a week! read more

The lady in the front was overly disrespectful and was on a device with an attitude. She could've been nicer and greeted us in a appropriate manner. read more

First time coming to Sephora and someone who struggles with acne for many years, Marie was very helpful to me and my family. She answered many of our questions and gave us many notable brands and guided me through the procedure to help my skin. She is very nice and goes out of her way to help many people I suggest talking to her if you need any help. read more

I'm late to the game but literally never found the need to shop at Sephora until recently. I always had the impression that Sephora was focused more on makeup products but they have an impressive collection of skincare, haircare, and fragrances as well. Since skincare is my weakness, I had a great time coming by just to peruse what they had and choosing some things to take home. The line moves a little slowly in my opinion so be prepared to wait for a bit to check out. read more

In the same area as Nordstrom Rack. Close to 280, not in the main mall. Had a great time here. The store is clean and well laid out, most importantly, the staff is so helpful. I like to ask questions about products, try them out and look at other similar items.... I can do that all here! You can also schedule in-store beauty treatments. I'd like to try out adding semi-permanent eyelashes rather than use mascara. Sounds glamorous! Lots of new and "Beaty insider" products. Hint: Parking is tight, best to park in the larger lot across the street and carefully cross in the crosswalk IF it's a weekend! read more

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Tiffany and Ariel were really helpful when I came to stock up on my skin and hair products this morning! I asked Tiffany where the Ole Henriksen products were while she was replenishing the shelves. She was really kind and quickly finished up what she was doing then showed me over. She realized some of the products were out so she helped stock up on the colors I needed. I didn't know that we could ask if there were more products underneath but she let me know we could always ask the staff to check if a product is out and proceeded to help me find the hair products I needed. When I was checking out, Ariel was really nice and saw the products I was buying then recommended another good hair product that's hydrating for thick, curly hair. Overall my experience at Sephora was quick and pleasant! Love coming to this Sephora read more

I've been doing my own makeup for years but was going to a daytime even which I wanted to look good , and appropriate makeup, for. I'm one of those run in and ask whoever's there for a foundation or lip. I scheduled a face something. Enter Marie. She immediately said "oh, I'm going to change this to a lesson!" She totally took it and taught me how to look good next week. Definitely worth the price in time and money. Also. I got this scheduled last minute. I thought another location might understand the look I was going for better than the one easiest for me. Humbled again. A professional is a professional and Marie is that. read more

It is a truth universally acknowledged that Sephora is the best retailer in the world! This store is such a perfect example of why. The team is so kind, knowledgeable, and genuinely helpful. The shelves are always spotless, organized, and fully stocked. The whole store just radiates positive energy! read more

This review is for Sara, one of their sales associates. My daughter and I surprised my mother with dinner and a birthday trip to Sephora. I said the words every beauty lover wants to hear at the store, "Get whatever you want!" That's my mama, she deserves the world and more. My mom, elated with joy, immediately said, "I would like to try a new foundation." Upon viewing the various beauty brands as well as foundation coverages and finishes, I could tell she was overwhelmed. I reached out to the nearest sales associate, Sara, and she did a foundation assessment based on her skintone and type. My mom's English is good, but when Sara began speaking to her in Spanish, my mom immediately felt comfortable in asking Sara questions like what brushes to use and what primers would she would recommend. Meeting their customers where they're at can make all the difference, and at the end, my mom walked away feeling understood, with tons of beauty tips, and looking like a million bucks! Thank you, Sara, for your outstanding customer service and for making my mom feel like the queen that she is. Seriously, get this girl a raise ! read more

ISTFG coming to Sephora is so overwhelming. I'm not a typical makeup girlie so every single time I walk in, I need to make sure I have screenshots of the things I want because I would just get so lost! I've been coming to this location mostly for Tower 28 Beauty (mascara & lipgloss) + Charlotte Tilbury (lipstick). Lately, I've been wanting to try some foundation, however, I had no clue what my shade is. Upon arrival, the store was visibly busy, all staff was helping customers, I was about to walk out-- until BRANDY approached us & assisted. She was so quick at finding a match for my skin tone, literally just picked up a product and voila! She also helped us pick up more items & even gave me some tips on how to use them. I'm so thankful to have an actual staff assist me. She was so friendly unlike the others who seem annoyed all the freaking time. Brandy, if you are seeing this, you are amazing at what you do & I hope I come across you on my next Sephora run. CONS: This place is almost ALWAYS packed, it's very tight, and just so many things all over so if that is something triggering to you, I highly suggest ordering ahead. Also, the lines for checkout is always so so long. There are some staff who approached us, try to pull us out of the line for CARD PAYMENTS but I tend to refuse because the last time that happened-- the process took longer. I was so annoyed, never again. read more

DO NOT BUY GIFT CARDS FROM THIS STORE IT IS A SCAM. Bought a $100 gift card from them and turns out there was no money in it. Called the number on the back of the card, with the store managers present, and was told card was activated but never loaded. The manager Rasha refused to refund me my money. I contacted Sephora customer service and they said the store should be able to resolve the issue. Well, they are not taking responsibility, the manager probably just wants her sales to look good. Rasha also said a customer came in earlier in the day with the same issue, blank gift card. Why are they selling gifts cards with no money in it, this is fraud. read more

I was helped by Tara* (spelling), I needed a specific shade of skintint, and she checked the drawers and found the color I needed. Even though she was the greeter at the time, she guided me throughout the store every time I needed to know where a specific brand was located. Thanks for your help Tara, you're a keeper! read more

Stephanie at Sephora was absolutely amazing! She was knowledgeable, kind, and went above and beyond to help me find exactly what I needed. Her passion for beauty truly shows--thank you, Stephanie! read more

Super rude. Asked staff for help and she walked away from me. Also, me and my sister got profiled because we are younger, and they stalked us around the store. Would recommend a different Sephora. read more

Went here for a roadie. The manager said that they only have the address on their end but what came up on my end was a different address. Then gave me the order after I asked for a manager read more

I downloaded Yelp today just to leave this review! I never leave reviews but.. I walked in and Jen helped me find a full face of make up.. for my oily skin. Just looking at her make up I trusted her in choosing all my products. I just got home and tried everything and OMG. Everything she chose for me was SPOT ON. I look like I got my make up professionally done. THANK YOU JEN!! :) read more

They got everything you need here plenty of parking. Staff is friendly and helpful. Would definitely come back when my girl needs something from the store. read more

SEPHORA - They got everything here - Cosmetics & Beauty Supply Near Me - Daly City, California

This Sephora is always clean, well stocked and the people who work here are so kind and helpful. Ari in particular is an absolute gem. She helped me find some new skin care products to help with my sensitive skin, helped me find the perfect bb cream to replace my old favorite that was discontinued, and gave me so many helpful and desperately needed suggestions. She's helped me in the past as well and is always incredibly warm and welcoming and it's very evident that she has so much knowledge to share about skincare and makeup. read more

SEPHORA - Excited to try these! - Cosmetics & Beauty Supply Near Me - Daly City, California

This place is definitely a hit or miss. Today I came in to get a color match for foundation. A young Asian girl help me. Instead of color matching on my face. She dig into a empty bottle and match it to the back of my hand and told me that was the right color. I asked for a sample and she told me to try the travel size one. She walks and tell me they don't have the color but I can buy the travel size one that wasn't my color and if I don't like it. I can return it. Amazing customer service. I decided to walk around and look at other foundations. A young Hispanic girl ( Maria) asked if I needed help. I told her yes I would like to get color match for a foundation. This young lady did the exact right thing and pulled out her device and scanned it on my face and matched my color. Not only she did that. She applied the foundation on my actual face to make sure it match, instead the back of my hand. Like the other girl did. Btw I did end up buying the product that was applied to my face :) Sephora please retrain your staff. Applying foundation from a empty bottle and telling the consumer it matches their face is just pure laziness!! read more

They always have a very long check-out line and only two cashiers. It's makes for a really unpleasant experience.

I have never had a bad experience at this location! All the beauty associates have been amazing. I'm not an expert at makeup and barely have any idea what I'm doing half of the time and I went in yesterday afternoon needing a good and reliable concealer. Ari is the name of the young woman who assisted me. She was fantastic!!! Bless her heart, she was so patient with me. She made sure to hear me out about what I was looking for and suggested some products/regimens to assist with my skin type as well aside from helping me find a product. She was super helpful, knowledgeable, and friendly! Promote her!! :) read more

What a terrible store mismanagement. Lot of employees but only one single cashier on a busy Sunday afternoon making a long line of customers behind to pay. The parking at this shopping center is also very tough. Good luck trying to find parking. Combined with the lack of two hoots they give their customers, i will avoid this sephora going forward and rather drive a few miles to go elsewhere. read more

Asked for help, was told to wait so hung around for about 10 minutes yet nobody ever came over. Really disappointing service and so unlike Sephora. I'd more than likely go elsewhere if you're looking for customer service. Lady at the register asked if anyone had helped me. Explained the whole situation and she said they were short staffed cause it was a Monday. Totally understandable but the First Lady should've stated that rather than asking me to wait for someone. read more

Worst Sephora I've ever gone to. The security guard was the only person who even looked my way and greeted me. There were workers arranging since it was 45 minutes until closing, but none of them helped even if I just stood there on my phone comparing products. What set me off is when I was next to a lady on a wall with mini perfume sets and she asks her how she's doing and not me, even if I'm literally standing right there. Gave up and headed to the cash register to just grab a gift card instead. This is why I stick to online shopping everywhere but here. read more

Went during Friends and Family week to get some new foundation. I asked a a young sales woman for help with the color match. She definitely gave off 'in-training, new employee' vibes....and that should have been my clue to find a someone else. Anyways, I told her what brand I wanted and asked to do color match. She did it. I'm horrible at these things, so I took her advice. And thought it looked fine. Paid and left I got home and realized under different light it was way to light. No biggie, figured it would be an easy exchange for a better matched shade. Nope. I was told that I would have to REBUY the correct foundation at the FULL. PRICE. They refused to honor an even exchange. I also mentioned that that a Sephora employee helped me and it was not the right shade. Nope, they refused to simply do an even exchange. I returned and left. After dealing with such a terrible customer service I now just shop at Nordstroms or Ulta for my makeup. I'm guessing that like with most retail these days, the turnover at Sephora is relatively high, so I don't blame the sales person that incorrectly color matched me....but at least own up to the mistakes of the employees and make it right with the customer. (And provide better training with color match). I did give 2-stars b/c I did enjoy the Perk Facial I received. Super easy, super fast and great results. read more

Was told there is men's fragrance so decided to see what they had and was greeted by 3 staff members. All were busy but i felt welcomed. Abby was very helpful and even told me about their holiday promotion for 20% off my purchase. I had no clue as i barely ever go into sephora for men's fragrance, mainly neiman marcus or Macy's but Sephora does have alot of new popular men's fragrances. Abby and sephora staff has great customer service and was very helpful. read more

Not a single person helped me as I was roaming around like a lost puppy. It can be intimidating just stepping into the store, don't have your employees make it worse. read more

The employees at this location are SO RUDE. I am never greeted by any of the employees. I asked for a sample of a foundation and the employee rudely told me they don't do that and that they changed their policy. I went to a different location & asked the same thing and they said they still give foundation samples!! Yeah would rather go somewhere else. read more

Inconsistent. I haven't been inside a Sephora in long time since I buy everything online but today I remembered why. I walked in and a bunch of employees were socializing up front and no one greeted myself or the people behind me. I was looking for Laneige and an employee corrected my pronunciation in the most passive way which I found hilarious and rude all at the same time. I grabbed what I needed and the friendly employee with long hair and blue contacts saved my experience. She offered great customer service with a friendly demeanor and charisma. I wish the rest of the staff held the same standards but you can't expect much from retail stores these days I guess. read more

This is for the company not the employees!!! I came in to do a simple return and then get some more things. I used to work at a makeup store so I know a power hour push for credit cards. I had 3 different employees in the 10 minutes I walked in try and sell me a credit card. I had my headphones in , they would come up behind me and then sell me the rewards program. Every section I walked into I got it all over again. I walked out. Way to much aggressive selling. read more

No inventory and really bad customer service. There are so many employees walking around but no one is actually there to help you. You have to literally chase someone down and when you finally do, they begrudgingly help. I finally got someone to help me and asked to help shade match and she told me to play around with the colors myself to see which would match and walked away. Insanely bad customer service experience for the amount of employees walking around the store helping no other customers. read more

I don't know the name of who helped me yesterday. They were great though. Helped me with finding skin care. I've been having oddly sensitive skin lately, and they pointed me towards a wonderful moisturizer and the ceo glow which smells amazing and my skin loves. Thank you!! read more