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    lululemon

    3.5 (223 reviews)
    Open 10:00 am - 7:00 pm
    Updated 3 months ago

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    The patch to the part of my pants that wasn't even ripped to begin with....
    Janan D.

    It's sucks when you know this could have all been prevented but unfortunately one of the agents gave me the attitude of a lifetime and now I have to drive back to lululemon (with rising gas prices) to take care of this again... I went to the Burlingame store one Sunday afternoon in the hopes of getting my ABC pants repaired. I had tugged on one of the belt buckles too hard and it created a nice little hole in my pants. I walk up to a lady by the changing room and I explain I wanted my pants to be repaired. As she goes ahead and puts the pins in, I notice that the pin was literally hanging on one strand of the already-gaping hole. I asked the lady, hey, can you re-pin that? And she responded, "Don't worry, they will fix wherever we pin." I realized she didn't even address my concern, and I repeated, "can you repin it because it seems like it's a little loose and it might fall off?" She responded, "I've already pinned it as close as I can to the place of repair. YOU CAN PIN IT YOURSELF IF YOU WANT." (Capitalized for emphasis not for volume) I don't want to cause a scene, so I reluctantly say, never mind, it's fine. The remainder of the conversation went smoothly and she was nice about some other stuff but that statement definitely left a sour taste... Well, I can't tell who I should really blame here, the person who was suppose to fix or the potentially loose needle that probably fell off so the seamstress probably didn't know what to fix.... I got my pants back a week later, and what do ya kno... the hole is still there anddddd a part of the pants that wasn't ripped got fixed.... Either the seamstress made the biggest silliest mistake ever or the pin fell and the seamstress didn't know what to fix and fixed some random spot... I don't want to name names of that customer service individual... but man...

    Wearing lulu swiftly and fast and frees on a 21 mile race.
    puja s.

    Always a delightful lululemon location to visit. I tend to check out their new selections on my walks with my dog. The staff is friendly and extremely dog friendly! Their athletic wear is generally reliable and of high-quality. I like that as a member I can return items that don't fit or work as well. As a regular, some of my favorite items are the fast and free leggings, energy bra and swiftly T-shirts (long/short sleeves). A must-have for my running routine!

    Screenshot taken today of the discount for military/first responders/ health care workers
    Lexi R.

    My husband swears by lululemon and will tell anyone and everyone he knows to go try out the brand for themselves. Our uncle decided to give them a try and had bought a whole bunch of clothes one day. When I found that out, I told him about the fact that they are giving a 25% discount to hospital staff. My uncle is a radiologist for UCSF. I suggested he bring his receipt back for a price adjustment, as I had a friend (who is a physical therapist) do something similar. She bought clothes online and then went into the store to get her price adjusted to 25% off. She simply showed her badge. My uncle was pretty excited when he learned about the discount and went to lululemon Burlingame the next day. They waited around for 2 hours before it was their turn, only to be told by the employee that they just changed their policy to only apply to doctors and nurses. My uncle and aunt took their word for it and left. When they told me about the incident, I checked the lululemon website and the policy did not change... "We offer a 25% discount to North American active, reservist military members and their spouses, veterans, active emergency first responders, as well as nurses, doctors and support workers who are working in hospitals, acute care facilities and long-term care facilities." Now here's the kicker. Not only is my uncle hospital staff, he is also a veteran. So he meets not one, but two of the criteria. I was pretty ticked off, as was my husband, who called lululemon customer service and explained the situation. Marissa was so kind and helpful. She confirmed that the policy has remained the same and apologized for what happened. She said they would contact Burlingame lululemon and explain to them the policy, send us an email explicitly saying that our uncle's discount should be honored so that we can show the email if they run into trouble yet again trying to get the adjustment, as well as grant my uncle a gift card for the troubles. My uncle went to lululemon Hillsdale today and had no trouble at all getting the price adjusted. We are so appreciative of Marissa's customer service and the customer service at Hillsdale. We will not be returning to Burlingame lululemon again.

    Lululemon pink align with pockets

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    4 months ago

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    10 months ago

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    2 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    1 year ago

    Love this store! Becca and Joana are the best, so helpful and so sweet with helping you pick out the perfect stuff!

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    5 years ago

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    3 years ago

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    3 years ago

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    9 years ago

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    12 years ago

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    4 years ago

    Nice store with helpful employees. They honor their return policy and are very friendly. Pretty straight forward.

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    8 years ago

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    18 years ago

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    9 years ago

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    5 years ago

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    8 years ago

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    I've been to the one in Honolulu, Berkeley, San Francisco (Union Street & Grant Avenue), and Newport Beach-hands down for Burlingame!

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