**Horrible customer service at this location.** My boyfriend and I came in hoping for help regarding recommendations, sizing, etc. but we had no help at all, not even a "Hi, how are you today." Went towards the fitting room and the employee just looked passed us as we stopped to ask for a room. Later, when my boyfriend came out with the clothes that didn't fit, nobody had asked how the clothes were and we had to put all of them back ourselves. There were at least 2 employees talking with friends who were looking for gifts, and their friend asked the employee to try one of the leggings on because, "she looks like same size as my girlfriend". The employee then put on a pair of leggings over her clothes. The same employee received a coffee from a friend and walked throughout the store, sipping it. UNPROFESSIONAL. Also to mention, one of the employees had their HUGE dog freely roaming around the store. Luckily it was friendly, but there are customers who may not be comfortable with a big fluffy dog walking around their small children or interacting with their dogs who are on leashes. This location lacks proper training... went to a Lululemon in Sacramento who employees managed to assist several customers find the perfect fit for what they were looking for. This location just disappointed me!! read more

lululemon - Watch out for employee's big dog roaming freely throughout store.. good thing it is friendly. - Sports Wear Near Me - Burlingame, California

This is my favorite Lululemon store. The ones in SF feel too uptight (I'm not able to purchase an item every time I visit.) The employees in this store is friendly and helpful. They have a good variety and selection. So far I haven't had a problem with finding my size other than waiting too long to jump on a jacket I was eyeing. I docked off two stars because of the 3 pair of pants I have purchase 2 of them have been hemmed to an incorrect length. One too short and one too long (still had to tuck in another 3 inches). For the too short pair, I feel like I am rocking the Urkle look. It's definitely frustrating since I get my pants hemmed for a reason. I'm not sure if the ladies are marking the length placement incorrectly or the person is hemming my pants at an incorrect length. read more

I don't know why the ratings for this place is so low. I was greeted as soon as I walked through the door even though they were busy assisting other customers. I got my exchange done in a timely manner and everything was being cleaned accordingly. read more

This review is mainly for a sales associate named Brianna who helped me out today! She was absolutely wonderful! She helped me out with a return, an exchange and an order for an item from another store. It was a little busy this morning but she was patient, explained thoroughly what my options where for the exchange (exchange vs buying etc) and did each transaction efficiently and quickly. Very professional and delightful to speak to! I've worked retail before and I know how stressful complicated transactions can be when a line is forming at the register (esp during the holidays). She handled everything outstandingly, thank you Brianna! read more

Girls are high energy, knowledgeable and honest! brought in a pair of pants for alterations and realized as i was about 3 miles away that i had left my sunglasses in the dressing room. SNAP!!! $#&$&#*&!!!! they were CHANEL. . #$#&!!! #$(#&!!! thought for sure they'd be gone. i mean who in their right mind would turn in a pair of CHANEL's???? called and the girl said they had them. whew! sweet relief! i love this place and will be back not only for quality work out wear, but when i feel the hankering to mindlessly leave my sunglasses somewhere. read more

Store staff are super helpful. Store layout is easy to find what I need. I find myself going back often for new workout clothes.

Is all true about the bad reviews in this store, the customer service is awful. They should send their employees and managers to Palo Alto or SF for customer service training, those store have top customer service and know how to treat people. If you can drive to the Palo Alto store do it. Is a completely different experience. read more

First time I ever spent $84 on a pair of pants, and I'm going to wear them only a few hours a week. But OMG I love my Lululemon yoga pants - black with a red/purple rollover waist! Lululemon is also the only store/brand that I know that cares to make **cute** colorful yoga mat carrying straps with seasonal candy-colors to match your yoga mat. read more

Worst customer service ever! The ladies that I came across were all super rude. I was "greeted" by a sales girl so that she could hold my bag for me (immediately felt that she thought I was going to steal something). When I told her I wanted to get my pants hemmed by their usual crop length, she didn't know what that length was and I had to try it on--no consideration for the fact that I was also holding my baby--so she took my bag to a fitting room. I told her I wouldn't be able to take my pants off or on with my full hands and so she finally says "oh I can look up the inseam of the crop (no kidding, thanks!). I wanted to exchange one pair since the stitching came undone and Lululemon has always had a great policy in taking back pants with ripped stitching. I guess it was up to her and the manager to interpret Lululemon's policy--what I didn't appreciate the most is that the salesgirl claimed the policy just changed two weeks. She made sure to speak to the manager before I did so they would get on the same page. Lululemon is an amazing brand with amazing products! This store in particular needs to hire nicer people that really know how to uphold the policies. I will never step foot in this store again. read more

Came here just before Sundays super bowl festivities were going to take place, and I bet it surprised the hell out of some folks that a short little Asian guy knows his way around this predominantly female store haha. There are guys stuff here, you just gotta take your time to find em and get used to each stores layout. Parking is indeed a bitxh here but you can think outside the block to find parking. At a whims notice I inquired about where to find 6 seperate types of athletic pants. And with using only the titles described on the price tag, the sole female I asked for assistance from was able to pinpoint to the correct size as to where it is and the colors they sell without having to even look through the hanger rows All Asians sizes are available in this store but not online since online seems to sell out like an inside trading job on the stock market A number of popular things including run inspire pants are on markdown in case someone needs an dea for valentines day.. Sure you can find comparable pricing in lower brand names. But try finding the same complimentary quality as well as material handling and hemming elsewhere. Unlike Nordstrom and Macy's... you don't worry about seasons or the same old cardboard cutout trends and bland colors you've seen for the past century before inflation was given a economical concept... HOWEVER. Do not blindly walking in here and expect target/JC penny prices and then rip them for being pricy..... they aren't that cheap when it comes to quality products...including the card reader at the cashier for starters read more

lululemon - Sports Wear Near Me - Burlingame, California

Went to this Lululemon location on Wednesday so it was not busy at all. I was interested in getting a jacket and asked if there was any other colors beside black and burgundy. They told me NO. I asked if they can check online if any additional colors are available. They came back after few min and told me NO, that this is the only colors that this jacket comes in. I did not buy it went home and guess what found the exact same jacket online in NINE DIFFERENT COLORS. Just unbelievable that the sales ppl at this location did not wanted to help us and had to lie. read more

Awesome service! The location, store atmosphere and employees were exactly what I'd expect from this high end store. My daughters and I found some great gear and left happy. read more

lululemon - Sports Wear Near Me - Burlingame, California

I have had continued bad experiences here. I have had pants tailored here and they simply never did it, picked them up and the hem was not done... wasted several days. Most recently I returned some items and the store told me it was store credit only because they had been warn and they didn't carry the shorts anymore... the exact same shorts were hanging in front of me five feet away. Lulu is a great product just drive to another location read more

My friend went in to the store today to browse and see what new clothing was available in store. The associates and manager at the time kept following her and started harassing her as if she was trying to steal product. Also directing her to go to the sale section assuming she couldn't afford full price product. This was such a racial behavior I was extremely upset when she told me she felt forced to buy a $130 jacket! She is extremely upset and felt so uncomfortable that she does not want to go back to this location. I have not heard of such unprofessional behavior from this team. I am extremely upset and disappointed. I understand this store has been hit multiple people of color but to go ahead and accuse a regular shopper of thievery is disturbing. All I am asking for you is to stop judgin people and stop accusing. Get to know someone before you accuse them! read more

Attention ALL SALES ARE FINAL!!!!!! Ok let me first start by telling you how I am. I don't like to waste time, or be stuck in an uncomfortable situation. I will call a restaurant on a super hot day to make sure they have AC, I will also call a store to make sure they have a product that I am specifically looking for as opposed to driving all the way to where ever to find out they don't. Catch my drift, common sense. So I am so stoked that I am even at Lululemon. I have stayed dedicated to my work out long enough and often enough to where I am actually wearing out my work out gear. Right on I think, what an accomplishment. I had heard that Lulu has the best work out pants and they last forever. I thought well heck yes, I'm at that level in my game, I'll invest in quality for a great cause, my health. So I go in and the first thing I tell the girl helping me is that I need pants that DO NOT SHOW SWEAT. She shows me some options. I choose the long black reversible with the cute little pocket to hold my keys and I see that a pair of gray Capri's are on sale for $60. Again I ask, so these don't show sweat, again she tells me no. I probably asked a total of twelve times about the sweat issue because I could not believe that gray work out attire does not reveal sweat. She's the expert right!????.....Wrong!!!! Already long story longer, I worked out and the gray pants revealed sweat, which is no bueno since I run outside in public. It looked like I wet my pants. I was really embarrassed to return them because they were worn and sweat in, but HELLO, this is EXACTLY what I was trying to avoid and if the girl helping me wasn't so busy playing with a puppy that another customer had brought in, she would have heard me ask her a million times the same question.....DO THESE SHOW SWEAT??? Needless to say they would not take them back or even think of it, plus the label said all sale items are final, which I did not even notice at the time so basically even if the tag was attached, they would not have taken them back. So in the end my clear communication on exactly what I did not want back fired. Wow Lulu, for the amount of $$$ your product costs, your policy SUCKS! I may as well go to Target and pay $20 for five pairs of workout pants rather than $100 for one that you don't even stand behind. read more

Okay so I'm clearly going to make the die-hard lululemon fans really angry but I did not have a good experience here. Not once, not twice, but three separate times many, many months apart. The first time, the staff was really helpful and greeted me and even tried to help me find my size, which didn't happen, because the bulk of the inventory is geared toward women who are already very fit. At the time, I was a 14, so it wasn't gonna happen. Let me tell you, bigger girls want to look cute while sweating their asses off too! So I left very downtrodden and got my gear at Lucy up the street. I decided to give it another try several months and many lost pounds later. This time, the staff was less friendly. They weren't rude, they just ignored me. Possibly the fact that I don't look anything like the typical lululemon demographic has a lot to do with it - and yes, there IS a typical lululemon demographic. There were so many cute things I would have bought immediately BUT, there was nothing in my size, which was a 12. I was told that they only get a certain amount of "big sizes" in, like 10 and 12 (excuse me, 12 is an average size for the American woman) and that they always get loads of 8, 6, and smaller. Let that sink in a second. You are trying to get fit. You may not already BE fit. You will NEVER wear lululemon unless you are at least a 10 because the three or four size 12's they order sell out immediately. I left again feeling like shit. This past week I went in with my teenage daughter and there were at least 6 girls on the floor. NOT ONE said anything to either of us. They were very busy talking to each other about what they were wearing, and whatever else they were talking about. I looked through the racks and saw many cute things but nothing in my size - again. But I wasn't surprised this time. I even purposely tried to look like I NEEDED help and sales girls walked right past me. That made me angry. I own a business and if any of my staff ever ignored a customer like that they would not work there. I went to the register and asked if they would ever get in sizes larger than 8. The counter girl told me that typically they don't have much above an 8. I don't DO yoga, I'm a boxer and a surfer. I am not a tiny person but I am very fit. I am not lithe and I do not move like a ballerina. However, I do like to look good when I go to work out and even after leaving the gym. I am saddened to know that I will never ever be able to wear lululemon's super cute ruffle jacket but I will also never go back to that store because I felt like they were incredibly indifferent to us and that is never okay in a retail environment - especially when I would have actually bought quite a few things. read more

THE RETURN POLICY IS OUTRAGEOUS! READ ALL RETURN POLICY COMMENTS BEFORE PURCHASE. I'M LIVING THE NIGHTMARE NOW! A first time buyer. Wore the pants once. Washed. Pulled out of the dryer and the strings all knotted. Took my $108 back to the burlingame store and after unknotted and realizing the string clap came off was told it was my washing machines fault and not a pant defect!!!!! Called customer service and was told they stand by the store. This is the first time I felt like I was a criminal or something. They would not give names over the telephone, kept repeating what seemed like a scripted message, however they did call back when they said and told me the same thing....PANTS NOT DEFECTIVE WILL NOT RETURN. Next stop CEO of LULU, Better Business Bureau and maybe even OPRAH! read more

Hook, line, and sinker. Lululemon Burlingame has converted another customer from a fiercely grungy yogi to a fabulously dressed one. Seriously. I will NEVER go back to basketball shorts and cotton tees. Wanna know something awesome? Lululemon yoga pants. Wanna know why? Because they make your butt look good. They get rid of muffin top. They feel good AND make YOU feel good. They're four-way stretch and moisture wicking (according to the nice "educator"* who helped me out whilst shopping) *Side note/cool fact: Lululemon sales associates are called "educators" because, rather than pesteringly selling you their stuff, they'll just tell you all the cool shit about the product and let you make the decision. Wanna know something else that's awesome? Free yoga classes. 9:30am on Sundays. Duh. Lucy ain't got nothin' on this shiizzzznit. read more

It's all in THE PEOPLE! Thank YOU for stepping up with customer service!! I was back in the store - of course ;) - and asked another sales associate if she would help me exchange/give store credit/etc for a previous item purchased on sale. She said "YES"! I got a gift card for store credit ... and guess what, I used it before I even left the store! That's what happens when you treat the customer as #1 ... They return the favor and spend more $$$ ... Guess I can keep shopping here buying my favorite clothing ... ever! ;) read more

Forget plastic surgery. Investing in a pair of their Groove pants is much less expensive than getting a Brazilian butt lift! Yes, they are that good at making a woman look as if she has spent hours doing squats and lunges. Lulu makes some really well constructed pieces that are perfect for low impact workouts and for wearing while just hanging out. The tops and bottoms are designed to make the wearers look great, feel great and show off all the hard work they have put in order to be able to wear these clothes! Yes, the items are pricey but they last a long time and do not fade, tear or unravel through multiple washings. The only downside is all the special instructions that must be followed for washing items made of luon. The clothes fit me to a T and their compression tops aren't too tight, nor do they emphasize parts of the body that should stay hidden. When working out I find the clothes stay in place and breathe well. Of all the locations, I find myself gravitating to this one due to the friendly service, well stocked inventory, and relatively easy parking. Be aware of their return policy before making a purchase, especially on sale items. They are pretty strict about sticking to their policy. That being said I have found some great pieces on the sale rack. read more

This review is strictly about the location, not the lululemon brand. My customer service experience was poor, so I had to share my thoughts. I came into the store to buy a yoga mat and to return my shorts. I didn't have the tags or the receipt, but don't like them and hoped they could accommodate an exchange. Emily helped me and had an attitude from the beginning. She didn't return the shorts, which is fine (I ended up returning them in two seconds at the Walnut Creek location), but she even said "these don't even fit you, they're a 36." I responded, "actually they are 32 and they fit fine". Her insinuating the shorts weren't mine was annoying and offensive. Don't question my integrity. I know she's just a retail clerk but the store manager should do a better job of training the staff. read more

Came in to grab a few Lululemon essentials when I was in the Burlingame area today. I wanted to give myself some extra inspiration in the lead up weeks before my half-marathon race. New tracks on the iPod and new threads from Lululemon usually does the trick. I got another pair of the compression "Running with my Homies" crops, which make your gams and backside look great by the way. Ultra comfortable, moisture-wicking, chafe-resistant and figure flattering. I took these crops on a test drive last month at a half-marathon race and they felt great and the hidden pockets were very handy for keys and energy gels. I grabbed a few of the racerback tank tops and a couple of the Y Free Flow sports bras to test drive this week too. The staff here are really great, some of the finest. Kimberly and a few other Lululemon "educators" really made this Lululemon experience one of the best I've had. They took their time listening to my needs, bringing products and different sizes to my fitting room and keeping me well-informed about product details and upcoming events. My friend, a fitness and spin instructor, an avid runner and a Lululemon devotee, turned me onto this cool brand about a year ago. I'm forever thankful :-) read more

This store is very organized and the staff are all very friendly and do their best to help. I do find that the sizes at Lululemon are a little smaller than normal and many times I get home and regret not buying a size up. Lululemon is also on the pricey side of the market. However, I really like their clothes. read more

I've visited other Lululemon locations, e.g. Union Street, Downtown San Francisco, but haven't been greeted or assisted as well as I have at my neighborhood store. I'm so glad to have stumbled upon this gem because it's the best location I've been to so far! The staff at the Burlingame Lululemon are friendly, helpful, and not to mention, knowledgeable about the products they sell. Often times, I'll walk in looking for a particular item I saw online, and based on a simple description, they'll know exactly what I'm talking about and point me in the right direction. They even suggest similar items that I may also want to try. A+ for service! As for the products, if you don't already know, Lululemon is unsurpassed in women's sportswear. At first, it may seem like the items are overpriced, but let me tell you, they're a worthwhile investment. To date, I have 6+ tops, 3 shorts/pants, and 2 of their signature Scuba hoodies, in addition to numerous bags and accessories. There's just something about donning a cute outfit before a workout that motivates you so much more! The designs, styles, and fits are all perfect! No one makes a cute, flirty sports bra like they do! ;) My favorite item is my "Bliss" bag in the sand dune color (http://i.ebayimg.com/00/s/OTI5WDEwMjQ=/$T2eC16dHJIIE9qTYLiqrBQRsyJYzLQ~~60_35.JPG). I had to buy it off of eBay because it was sold out EVERYWHERE. FYI - It was totally worth it! Their online shop is also super efficient as well. Free shipping on all orders: ++++ x infinity! Turn around time is also quick; most orders ship within 1-2 business days. I love Lulu so much and hope you will, too! read more

I stopped by today to return a brand new sports bra and underwear that were ripped after being washed prior to any use. The "manager", a very young and inexperienced woman, insisted that I present the receipt. I explained how I used my Paypal account for online purchase And didn't save the online receipt. The manager refused to budge and proceeded to give me some spiel on contacting GEC. Seriously Lululemon?! You make poor quality items (perhaps a QC issue?) and then insist I have a receipt when the items have the lulu logo and clearly look like they've never been used. I would recommend improving your quality control or training your managers to show a little bit of flexibility. read more

One of my favorite LLLs in the Bay Area (possibly in the US). They have a great selection of items here. Everyone is extremely friendly, attentive and willing to help. They're always informative when I have a question or concern. They're willing to give their opinion when I need it, without making me feel like they're trying to sell me something. I never got the feeling that are watching me like a hawk or judging me. The store is also clean and organized. I enjoy going to this location. read more

I went here Sunday morning with my mom to try out their free Sunday morning yoga classes. We showed up at 9:30 AM and it was already pretty packed. Alex was our yogi that instructed us and he was very nice and entertaining. The class was about 1hr and 30 min long and I did work up a tiny sweat. (Not as bad as my Yoga workout at Planet Granite) Since it was a bit crowded, he didn't have time to correct us if we were holding the position wrong, but he did come by once to help me out. I'd say this class was not bad at all considering it was free. Lululemon also offered orange juice and fruit after our Yoga workout! Tip: come early so you'll have a good spot. =) read more

I don't shop here, but I LOVE the free yoga classes they offer Sundays at 9:30 am! They have some great yoga instructors with varied styles, and the classes fill up fast, so I would definitely recommend getting here at least 10 minutes early before the whole floor fills up. I've had this happen to me before, and we just gave up and had brunch nearby. Just a little over an hour and technically for all levels, but it helps if you've taken prior classes since it's hard to get individual attention with such a huge class. read more

Poor customer service. Stood there looking at two cashiers who didn't acknowledge me because they were too busy talking about clubbing. When they did decide to ring me out, they continued their conversation about what shoes to wear to the club. Won't be back for overpriced yoga pants and lame service. Hire some decent employees. read more

I came in because my very loved define jacket had to be replaced. Taylor and Stephanie were both so knowledgeable and helpful during the entire process. I was welcomed into the store and in very good hands. read more

I picked out a bright pink pepto-bismol sweatshirt here. I've been wearing it nonstop. I even wore it on Valentine's Day with my bright pink shoes. I wore it when I was vacationing in Hong Kong. I wore it because in a crowd of people, I'd stand out. And that's hard to do, if you look like me, and so does everyone else in Hong Kong. Can't lose me. I love this store. If they asked me to be on their board of directors, I'd do so immediately. Hint Hint. I have great ideas. Together, Lululemon and I can run the world. And everyone will wear bright pink pepto-bismol sweatshirts. Forever and ever. read more

I'm really happy with the quality of their clothes and definitely the look and style, but I have to agree that they are expeeeensive. $89 for pants, $49 for a top... sheesh. I got into yoga because I thought, "Great, all I need is a mat and a willing attitude!" Lululemon has proved me wrong; thanks to them now I NEED those pants, and I NEED that top, and I NEED that warm up jacket. Damn, I hate being wrong! But shoot, I look hot and I how can I say no to that? read more

Sometimes people spend more time in their yoga pants than they do in their jeans and if you're going to do just that then you might as well invest in yoga/play clothes that look good. I received my first pair of pants as an unexpected present. They didn't quite fit and I was told I could drop in any store and they would exchange and make alterations if necessary. Since the Burlingame location is the closest to me, I decided to check it out. Surprisingly the experience was very positive. From the time I stepped in the store till the time I left, their customer service seemed constant and genuine without being too pushy. I was able to find pants that fit, but needed to be hemmed. I was impressed that the fitting room attendant addressed everyone by their first name. Yes the clothes are a bit pricey but if you spend a good amount of your weekend in workout clothes anyway and you want to be comfy then Lululemon is a good place to invest. read more

We had solid service today. Sabrina and Norton were very helpful with helping choose workout shorts and top, Sabrina gave excellent explanations and details of their different men's shorts, tops and dress workout pants. I needed workout clothes for Orange theory. Initially it was intimidating walking in as a male, but they were attentive and polite. I came in with my wife. Cool changing rooms, they came by often to see if anything else was needed. Free alterations way cool. Seamstress lady- young blonde knew her stuff. Excellent quality you get what you pay for, seems like they have an excellent "lifetime warranty ". Good experience. read more

Horrible customer service as a company and from their employees. Instead of explaining your exchange/return policies they talk down to you like you're an idiot. Hello, you work at a retail store, get over yourself. This is going to be the last time I shop at lulu, nike and every other place has better customer service and their product is almost the same. I'll continue to shop at nordstrom and purchase Zella brand items. Thanks witches. read more

I started my yoga journey 10 years ago right here! They used to offer free Sunday morning Yoga classes with amazing local teachers in the neighborhood, and I started coming here almost religiously! I've always felt welcome and never felt awkward being a minority as well as a male in the predominantly female environment. Now, 10 years into my yoga practice, which I mostly do at home and in the local studios, I still come here to shop for their very high-quality clothes, and they still have amazing fitness classes (not just Yoga) a few times a month! They really believe in their lifestyle brand and the attractive staff members practice what they preach! They always give amazing service and it is so awesome to have this place partner with other wellness/fitness companies and coaches to offer healthy lifestyles to the community! read more

My boyfriend Pat and I just visited this location to buy him his first pair of Lululemon pants. Elizabeth was immediately so helpful and found the perfect pair for him. She was so kind and attentive to us the whole time! It was such a delightful experience to be taken care of by Elizabeth and we will definitely be back! read more

I absolutely love Lululemon - and it goes beyond being a patriotic Canadian. I love them for their quality, not being too outlandish in style, their selection, and the fact they have ass-pants. Which to me is even more fun to say than "Lulu..lemon". C'mon - ass-pants! Gotta love the phrase. Not only that but my ass needs all the assistance it can get - it's a high maintenance ass (meaning, a crappy ass I need to hide/augment/artificially improve). Anyway, this particular Lululemon was a much more enjoyable shopping experience for me than the one in Cow Hollow SF. The staff was so friendly and helpful here, I didn't feel out of place or too-ugly or whatever to be shopping here. Plus, there were tap dancers to watch, which was pretty cool. And I left with a fabulous yoga coat that I got several spontaneous "kudo's" on when worn to work. Yep, Lululemon is expensive but their stuff washes well and apparently lasts a very very long time. The Burlingame location didn't have the number of sale items that the Cow Hollow location did (they had a ton of sale stuff in when I went a while back), but perhaps it was just the time I was there. Will definitely be back. Just so I can mention I want to go look at the ass-pants to my husband. Yes, I'm that immature. read more

I love Lululemon!! Yes the apparel is a bit pricey, but folks it's time to shop quality over quantity! I have never felt regret after slipping on the fantastic sweat absorbing materials from here. The performance out ways the cost by far! Don't forget the super friendly staff. They are always welcoming and ready to help. Oh and they have classes there on Saturday! read more

Pricey, well-made yoga clothes. Some cute styles. I check out their wares periodically, both in store and online. Very cute yoga bags. I'm not floored by any of their other stuff. I've only bought a hairband there that continually slips off. But I think that's more a factor of my giant noodle than the quality of the hairband. One really great thing about them tho is that they have very helpful and friendly staff. When I asked whether they carried a different style of headband, one of these very helpful staff people said that while they didn't have it at the time, she would talk to the owner to see about stocking up on them! read more