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lululemon

3.5 (223 reviews)
Closed 10:00 am - 7:00 pm
Updated 2 months ago

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The patch to the part of my pants that wasn't even ripped to begin with....
Janan D.

It's sucks when you know this could have all been prevented but unfortunately one of the agents gave me the attitude of a lifetime and now I have to drive back to lululemon (with rising gas prices) to take care of this again... I went to the Burlingame store one Sunday afternoon in the hopes of getting my ABC pants repaired. I had tugged on one of the belt buckles too hard and it created a nice little hole in my pants. I walk up to a lady by the changing room and I explain I wanted my pants to be repaired. As she goes ahead and puts the pins in, I notice that the pin was literally hanging on one strand of the already-gaping hole. I asked the lady, hey, can you re-pin that? And she responded, "Don't worry, they will fix wherever we pin." I realized she didn't even address my concern, and I repeated, "can you repin it because it seems like it's a little loose and it might fall off?" She responded, "I've already pinned it as close as I can to the place of repair. YOU CAN PIN IT YOURSELF IF YOU WANT." (Capitalized for emphasis not for volume) I don't want to cause a scene, so I reluctantly say, never mind, it's fine. The remainder of the conversation went smoothly and she was nice about some other stuff but that statement definitely left a sour taste... Well, I can't tell who I should really blame here, the person who was suppose to fix or the potentially loose needle that probably fell off so the seamstress probably didn't know what to fix.... I got my pants back a week later, and what do ya kno... the hole is still there anddddd a part of the pants that wasn't ripped got fixed.... Either the seamstress made the biggest silliest mistake ever or the pin fell and the seamstress didn't know what to fix and fixed some random spot... I don't want to name names of that customer service individual... but man...

Wearing lulu swiftly and fast and frees on a 21 mile race.
puja s.

Always a delightful lululemon location to visit. I tend to check out their new selections on my walks with my dog. The staff is friendly and extremely dog friendly! Their athletic wear is generally reliable and of high-quality. I like that as a member I can return items that don't fit or work as well. As a regular, some of my favorite items are the fast and free leggings, energy bra and swiftly T-shirts (long/short sleeves). A must-have for my running routine!

Screenshot taken today of the discount for military/first responders/ health care workers
Lexi R.

My husband swears by lululemon and will tell anyone and everyone he knows to go try out the brand for themselves. Our uncle decided to give them a try and had bought a whole bunch of clothes one day. When I found that out, I told him about the fact that they are giving a 25% discount to hospital staff. My uncle is a radiologist for UCSF. I suggested he bring his receipt back for a price adjustment, as I had a friend (who is a physical therapist) do something similar. She bought clothes online and then went into the store to get her price adjusted to 25% off. She simply showed her badge. My uncle was pretty excited when he learned about the discount and went to lululemon Burlingame the next day. They waited around for 2 hours before it was their turn, only to be told by the employee that they just changed their policy to only apply to doctors and nurses. My uncle and aunt took their word for it and left. When they told me about the incident, I checked the lululemon website and the policy did not change... "We offer a 25% discount to North American active, reservist military members and their spouses, veterans, active emergency first responders, as well as nurses, doctors and support workers who are working in hospitals, acute care facilities and long-term care facilities." Now here's the kicker. Not only is my uncle hospital staff, he is also a veteran. So he meets not one, but two of the criteria. I was pretty ticked off, as was my husband, who called lululemon customer service and explained the situation. Marissa was so kind and helpful. She confirmed that the policy has remained the same and apologized for what happened. She said they would contact Burlingame lululemon and explain to them the policy, send us an email explicitly saying that our uncle's discount should be honored so that we can show the email if they run into trouble yet again trying to get the adjustment, as well as grant my uncle a gift card for the troubles. My uncle went to lululemon Hillsdale today and had no trouble at all getting the price adjusted. We are so appreciative of Marissa's customer service and the customer service at Hillsdale. We will not be returning to Burlingame lululemon again.

Lululemon pink align with pockets

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Ask the Community - lululemon

Review Highlights - lululemon

I've been to the one in Honolulu, Berkeley, San Francisco (Union Street & Grant Avenue), and Newport Beach-hands down for Burlingame!

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ALO - Entrance

ALO

2.9(10 reviews)
0.0 mi

Absolutely outstanding experience at Alo. A few weeks ago, my girlfriend and I stopped in so she…read morecould try on shoes, and she was stuck between sizes. Marlin was incredibly patient and helpful, going back and forth to grab multiple pairs from back stock without ever making us feel rushed. We ultimately decided to wait. Fast forward over a month later, I ended up buying her the shoes for Christmas, and we came back so she could try a different size. As soon as we walked in, Marlin actually remembered her and jumped right in to help again, which honestly blew us away. On top of that, Brittney stepped in and shared her own experience with being between sizes and worked closely with my girlfriend to make sure she felt confident in the fit. Between the two of them, the service felt thoughtful, personal, and genuinely caring. Hands down one of the best retail service experiences we've ever had. Huge shoutout to Marlin and Brittney!!

Don't come here if you want help when you need it. I went to the dressing room and tried on a black…read moresweatsuit which was too small. I had the suit on and opened my door and saw a salesperson assisting across my stall. Dialogue: Me: "Hi - can you help me?" Salesperson: "Yeah?" Me: Awkward silence. "This is too small, can I get a small? This is an extra small." Salesperson: "So a size up?" Me: Still awkward. "Yes" Salesperson: Walks off doesn't return. Me: Heads out after 5 minutes. Sees salesperson who sees me and then recollects of my request. Woman next to her hands the sweater, hands it to me. Me: "Where are the pants?" Salesperson: "Oh, you wanted the pants too?" Me: Annoyed. "Yes". Mind you I was wearing the whole suit when I asked her. I complained to the salesperson at the register and she was actually pretty attentive and empathetic. I did tell her that this particular salesperson needed a refresher course in basic customer service skills. As I was leaving, a different salesperson who was standing at the front of the store looked at me as I was leaving with a blank stare. No "thank you", no acknowledgement. Nothing. Mind you, this wasn't a dusty part of the Bay Area. This was BURLINGAME. lol....please get it together. Not coming to this store again...terrible.

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ALO - Waiting Area

Waiting Area

ALO

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Abercrombie & Fitch

Abercrombie & Fitch

3.8(4 reviews)
0.0 mi

Do you remember the good ole days when Abercrombie used to have shirtless models and the showrooms…read morewere so dark, or their partner store Hollister smelling like lots of cologne/perfume? Those days are no more! A&F revamped their business model (not just the shirtless guys) a few years ago and their showrooms are now light and airy. This A&F replaced the former Banana Republic store. Busy street with street/metered parking. Came here to do a return and staff here were very friendly. I love the lighting, interior and atmosphere here. The show room is clean and organized. Just happy they are closer to me and I don't need to drive out to San Jose to visit their store.

So happy to have an Abercrombie open nearby! I'd been eyeing their jeans for a while but wasn't…read moresure about sizing and didn't want to risk ordering online so I was excited to try them on in person. The store is clean, well-organized, and the staff was friendly and helpful. I came in looking for the high-rise 90s relaxed jeans, didn't see them, but it was no problem. I tried on the mid-rise 90s straight jeans instead and liked them, found my size, and purchased a pair. They also had a great selection of athletic wear and really cute dresses with reasonable prices. Once I had my size figured out, I ordered the relaxed jeans (plus a few extras) online. Came back a few days later to return one of the items and the whole return process was smooth and easy. Definitely looking forward to shop here more in person.

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Abercrombie & Fitch
Abercrombie & Fitch
Abercrombie & Fitch

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Men's Wearhouse

Men's Wearhouse

3.1(214 reviews)
2.9 mi
$$

Thank you Ash for the excellent service and help today! Went in with my 17 year old needing a shirt…read morefor prom tonight last minute andvwould have gotten the wrong size. In 5 minutes, Ash had my son measured and purchase in hand. Much Appreciated

We are extremely disappointed with our recent experience at Men's Wearhouse…read more My husband purchased a tuxedo (not a rental) for an important upcoming event. The sales person knew the date of the event when the order was placed yet when we picked up the order, both the tuxedo and the dress shirt had not been pressed, even after the tuxedo had already undergone alterations. On top of that, the shirt sleeves were significantly too long. When we let the sales person know that the sleeves on the shirt were too long and hadn't been altered to size we were told they did not have time to complete the alteration before our event. We were then forced to scramble at the last minute and pay an additional $60 for rush alterations elsewhere, just to make the shirt wearable in time for the event. What made the experience even worse was the manager's attitude. He was completely nonchalant about the fact that they had clearly dropped the ball. When we pointed out a spot on the front of the (NEW) tuxedo jacket, he casually said he could steam it out, took it to the back briefly, then brought it back out and laid it across the bench instead of properly hanging it up. In the end, we also had to have the jacket professionally pressed elsewhere because it was still not presentation ready. There was no sense of urgency, accountability, or concern from the staff or the manager regarding the problems they created or the stress this caused us days before an important formal event. We have been loyal customers for many years, and have spent a considerable amount of money at the Men's Wearhouse on suits, sports coats, slacks, and other clothing. Unfortunately, after this experience and the terrible customer service we received, especially from the management. We are seriously reconsidering ever returning. The level of carelessness and lack of professionalism is unacceptable for a company, specializing, in formalwear.

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Men's Wearhouse
Men's Wearhouse
Men's Wearhouse

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lululemon - sportswear - Updated May 2026

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