We stopped in to purchase shoes for our upcoming vacation and received incredible service from Kyle! He was very knowledgeable of all the products and gave fantastic advice for both me and my wife. We took scans on the Aetrex machines and learned a lot about what target areas were causing soreness. We left with some Aetrex soles and Kizik Lima 2's and couldn't have been happier. After walking in them all day, it's been life changing. This store was a great experience and look forward to bringing friends and family! read more

I was able to go back to the store, and after trying on a few pairs, I settled on Brooks running shoes, which are far better. Yadari did a wonderful job making sure I found the right fit and explained why the previous pair didn't work out. I do think I was lucky to be in town for a while. Otherwise, I would have been stuck with New Balance 990s that I couldn't wear. The staff should also watch for the issues Yadari pointed out, such as excess room in the front of the shoe, which was causing friction. I'm very thankful for the service and advice Yadari gave me. read more

Bought some Hoka Clifton 10 shoes. It's a good store for regular shoes. However, for running shoes, they will not measure both feet or check your running gait. read more

Ohh mannn, this is the store I buy most of my shoes! The service is constantly impeccable! Mr Cameron is the man of the hour. He's the master of the domain for women's (for sure men's too) shoes! He talked about the construction, which brand is better for what, ground condition, the perfect fit, etc. The attention he gave to my shoes shopping needs was like no other. Thank you Thank you! I sure look fwd to coming back again soon !! read more

I stopped by this store while visiting the Japanese supermarket next door, and I'm so glad I did! I recently started a new job where I walk over 15,000 steps a day, and my lower back and knees were starting to hurt. Kyle greeted me right away, listened to my needs, and patiently helped me try several HOKA models. He explained the differences between each pair without any pressure and made sure I found the right fit. I ended up buying the HOKA Bondi 9 Wide, and it feels amazing. He also told me they have a foot-scanning machine and more professional insoles available. I didn't try them this time, but I would definitely like to come back and try them next time. I could have bought the same shoes at REI or Sports Basement with my member discount, but I chose to buy them here because the service was so professional, patient, and thoughtful. Good service like this is worth supporting. If you're looking for knowledgeable, friendly service and the right pair of shoes, I highly recommend this store. Thanks again, Kyle! read more

Thank you to Cam for the great customer service and help with getting new running shoes! I have been going to Footwear etc (both San Carlos and San Mateo locations) for the past few years, and continue to go back because of the consistently good and friendly service. Highly recommend! read more

Footwear etc. - Men's 8 HOKA Gaviota 6s, black & white - Shoe Stores Near Me - San Mateo, California

I had the greatest shoe shopping experience today, thanks to rockstar sales associate, Kaylee Maciel. Kaylee made shopping for new walking shoes that would fit my orthotics a pleasure, which is obviously not easy to do. She even helped me find a beautiful new purse, on a great sale. I love their large selection, including beautiful Taos sandals. I will always check Footwear, Etc first from now on. Thank you for excellent customer service. Your courtesy and professionalism are greatly appreciated. Looking forward to visiting you again soon. read more

My wife and I recently visited Footwear's San Mateo store. We were helped by German, who has waited on us in the past. He is incredibly focused on finding shoes that meet you needs and does not get easily deterred when one can't immediately find what they want. He really knows his stock and is very creative. I would encourage you to ask for him read more

Cameron was SO helpful! Checked for everything that I was interested in with politeness, knowledge, great attitude and made me feel like nothing was too much for him to do. A real gem! Highly recommend him if you're at the 4th Ave store. Thanks Cameron. Hope I love the shoes that are coming. Lynda read more

Decided to branch out from my usual Sports Basement/REI for shoes and glad that I did. Yadira was super helpful - great customer service!

Review for Desmond We always have a great experience at this footwear store, thanks to Desmond. He consistently gives us excellent customer service and goes above and beyond to help, especially considering we can be pretty complicated customers when it comes to choosing shoes! Desmond is patient, knowledgeable, and always makes sure we leave happy. Highly recommended! read more

Cameron was so helpful! Very knowledgeable about the shoes and his stock - and guided me to the right pair. Highly recommend!

I went in to check out the clothing area and Kizik shoes my friend had told me about for travel. I did not intend to buy right now since the trip I wanted the shoes for isn't until August. I was warmly greeted by a few different associates. And then came Kyle -- He was attentive to me while I asked a lot of product information questions about the brand. I was amazed at how knowledgeable he was and more amazed that he had only worked there for a few months. He seemed like a very seasoned and well trained employee. I ended up buying a pair of Kizik's on the spot because of Kyle's fine service. I work in a retail store that sells shoes and I get a pretty handsome discount, so I don't often shoe shop at another store. But I was so wowed by Kyle's service that there was no way I would leave the store without purchasing from him. Did I mention he pulled up one of those low stools and helped me put on the shoes and made sure they fit properly. Who does that these days! Usually, they bring the shoes out, drop them at your feet and head off to do something else, only to return if you want to buy. There's a reason his business card says "Rockstar Sales Associate." He sure is! Thanks Kyle. read more

This is my first visit to Footwear. After a visit with the doctor from Stanford Sports Medicine, who prescribed the type of shoe of 2 different brands and the type of insert from Footwear, I shopped there. From a list of Footwear store locations, it was convenient to go to the San Mateo one. The service that I received from Susan was exemplary which is why I am writing this review. The value of her expert knowledge was much appreciated. First, she checked the shoes that I was wearing then measured my feet properly. She explained that the shoe length had much space and the width was fine. She recommended that the new shoes again be from men's shoes due to the width but a size smaller. She inquired of color preferences then returned with several options. She put in the prescribed inserts, laced the ties then recommended that I walk around the store. When I reported that I still felt the arthritic pain, she came up with a solution. She laced them crosswise but did a vertical lacing where I had felt discomfort. Perfect solution! I walked all around the store and the pain had subsided. From my experience, I was so relieved that my discomfort had been resolved. Thank you Susan for your attentive care. I am a very satisfied customer and would recommend Footwear to everyone as Susan's expertise was invaluable to me. Sent from my iPhone read more

Mark B helped me today. Great service and. very helpful He helped me get the right size and exchanged my shoe. Bought a second pair and added inserts to help with proper fit. This store has a really great assortment of shoes, comfort and style. read more

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I don't typically write reviews but after my experience at Footwear etc, I felt the need to. Absolutely fantastic service by German. I walked in to look at Birkenstocks and was unsure about size and fit. German took my measurements, brought out a few sizes for me to try on and explained how the sizing works for Birkenstocks. The experience that stuck out to me most was how professional and respectful German was. As I was trying the size of shoes, German would step back and give me personal space to try them on while staying close by to answer any questions. It did not feel like I was pressured and felt like I could take my time ensuring I felt comfortable trying on the shoes to find my fit. There was also a free 3D foot scan German assisted me with and helped me find my shoe size, arch and it offered recommendations for which socks and shoes would fit my foot profile. Overall I felt this store has a very welcoming environment and staff are there to truly help you find a comfortable shoe rather than pushing sales upon you. Very good shoe selection and value. I will definitely be shopping here for my shoes from now on. read more

I have been buying shoes at Footwear,etc for years. They have a great selection of exercise and dress shoes. German Guerra is amazing at fitting shoes. read more

I would recommend this shoe store. I went in the get some supportive athletic shoes. Jocelyn was extremely helpful. She gave some great recommendations. read more

I can't say enough good things about Desmond, who helped me find a pair of black boots. Given the special needs of my feet, he was able to put me in a shoe that worked perfectly. He helped me with socks, toe, spacers, and was so knowledgeable and Professional. Thank you, Desmond! read more

My wife and I have stopped by this shop twice and both times left with warm vibes and great shoes! Shout out to August being the best customer rep both times for us - we went to check out Hokas with little idea of how a shoe store should help you with shoes because we're so used to Macys or Nordstroms kind of leaving you to fend for yourself. Let me tell you if you have any questions about the types of shoes or soles or even your shoe size this is THE place to shop. We have never had such good service! Both times August measured our feet to ensure proper shoe size and brought out a good amount of shoes for us to try. We told her what we needed (walking shoes and then waterproof shoes the second time) and were blown away by the level of service and knowledge dropped on us! The value was great as we got $20 off after our first purchase which we used towards our second purchase. 10/10 store let alone shoe store! I wish every shopping experience had staff as friendly and knowledgeable as this footwear, etc! read more

Love this shoe store. It's my go-to place to shop for all kinds of shoes that I can actually wear comfortably and look fashionable at the same time. I get my walking shoes, athletic shoes, dress shoes, boots, and sandals here. I also get my socks here, insoles for my shoes, and I even got my hat here that I wear all the time in the sun. Quality shoes, reputable brands and fair prices for what you get. They also have a sale and clearance section at this store in the back so check out that area. They also carry some clothing but I haven't bought any clothing here yet. The staff is very knowledgeable and professional. Sign up to be on their email list and you earn points for shopping there and get discounts and rewards. I need good arch support and good shoes to prevent plantar fasciitis, and I have slight bunions. This place offers a variety of shoes that help my feet and enable me to walk well. I've also been to their San Carlos shop too which is also good read more

First time coming into this store, and I was immediately greeted by friendly and bubbly staff. They do well to maintain the store, whilst giving wonderful customer service. I was helped by Savannah, Sam & August. I really want to say they are warm-hearted and kind staff. They were absolutely amazing at helping me with my needs, and their way of taking initiative to problem-solve was impressive. They hold qualities of great sales people such as empathy & efficiency all with a genuine smile on their face. I know there are locations of this store near me in San Jose, but because of their customer service I only want to shop at their location! read more

I came in looking for narrow width shoes or sandals. They don't carry narrow widths in the store (other than Nordstrom and online, very hard to find). The sales people are very knowledgeable about the brands and styles and were able to indicate which items might work for a slim foot. I didn't try any shoes on, but my son did. Although he did not purchase any, I was very impressed with the knowledge and patience of the personnel there. The merchandise also appears to be top quality since I saw a few of my favorite brands here . I highly recommend this store if you have any specific needs fir footwear. read more

First time in the store and was helped by Susan. She was extremely helpful, friendly and informative. Five stars just for the service and sharing her experience in overcoming her own foot problems. It was helpful for relating to my recent struggles and searching for solutions at the store. Highly recommended if you're in the market for purposeful shoes / foot accessories. Look for Susan! read more

I have been using the Aetrex Harley as my slippers and they give me the arch support, cushion and comfort that I needed. I was wearing regular slippers or going barefoot around the house and I was experiencing foot pain. The Aetrex Harley has helped me with my foot pain tremendously. I highly recommend as slippers or for outdoor footwear. read more

Interestingly, I have had very good service at this shoe store in the past, I work across the street at another local business and have had very good customer service in the past. Yesterday I walked in on what appeared to be an ugly argument between the checkout counter and another customer, so that may have been an impact on the service I got, but not sure. I have bought shoes here lately for the last two or three years, when I could have bought them online for possibly cheaper. I like to be loyal to local businesses to try to keep them in business, but I felt like my Quirk was fairly short with me and not very explanatory. He did order me the orthotics I requested him to order for the price I expected them to be, but when I request requested information on my $20 loyalty discount on shoes that I had previously awarded, he stated it had now disappeared. The last time I was in the store, which was Few months ago, I was told that I had a year to use the same credit. Not sure if I will come back again if the people who help customers here are short and Kurt with me. I know he was trying to help, but it was a difficult experience for me. read more

My father was visiting from out of town and was looking to buy new shoes. I looked up this store and took him. He found exactly what he was looking for and he said he had the most amazing sales person ever. He said he took the time to find him the right shoes for his size and would not give up on him and there were other clients waiting. He was extremely impressed. His name is German. I will start shopping there now too :) read more

I was at the San Mateo location yesterday, tried on several pairs of slip on type shoes. Didn't end up buying anything as my feet weren't entirely happy with what I tried...might just be my feet. But...my 5 star review is for the excellent customer service provided by German. He was pleasant, patient and professional, all while assisting several customers at the same time which was very impressive. read more

When I bought my sneakers service was excellent. But when my friend and I come, the excellent service disappears.

Amazing selection and stellar service! This San Mateo store was recommended by my wife's dear friend. Ben there was amazing. Shoe selection for women is incredible. My wife was determined to buy great fitting shoes, attractive and comfortable casual shoes. And Ben and her tried on no less than 20 different pairs! My wife bought 3 pairs and is very happy! Highly recommend. read more

Sam was super awesome and attentive even though it was busy! Helped me measure my foot size and I was able to find a comfortable pair of shoes! Will definitely be coming back :) read more

We absolutely appreciated German's help, patience, and kindness. Thank you for your attentiveness and service. You made us feel like family and did so bilingually. It is rare to find someone like German nowadays so thank you all for having him, and thank you German for all of your time. read more

Excellent customer service! I had a size issue with my Hoka One One's. I tried on what I thought was a 7.5 and they felt so good in the store I wore them out. When I returned home I realized they were a size 8 and too big. I went back the following day and he switched them out for me without hassle. I love the shoes but I love their customer service even more. Thank you! read more

Footwear etc. - Get Hoka's if you're a jogger or dog parent - Shoe Stores Near Me - San Mateo, California

Great selection for shoes. And if things don't work out they always do the right thing

My significant other and I were waiting with our friends to get called in to the restaurant next door, when one of our friends mentioned she purchased comfortable shoes at Footwear Etc. My significant other has been in need of casual dress shoes, so after lunch, we decided to check out Footwear Etc. When we entered the store, someone came within minutes to greet us and offer assistance, which we responded we were just looking around. The associates respected our response and did not hover around us while we looked around. The shoes here are high quality comfort shoes, and there is good selection for both men and women. After checking out the whole store, my significant other found these Samuel Hubbard shoes he really liked. We called over an associate who helped get two different sizes to try on for best fit. They even helped us get a small discount on the shoes! read more

Savannah was such a big help! I really only feel comfortable in my Birkenstocks and she helped me find some insoles to make my sneakers more supportive :D read more

I had a great experience here. Eric is the best - patient and thorough. I really appreciated his unsolicited advice and i sights over my situation and shoes in general. read more

This review is for Susan. We came in looking for comfortable sandals and walking shoes for our upcoming trip. Susan was so helpful! My mom and I asked to try so many different shoes and throughout our indecisiveness, Susan was so patient and kind. We came at a pretty busy hour and she was trying to juggle a few different customers but still came back to make sure we were doing ok. Thanks for the pleasant shopping experience! Highly recommended. We'll definitely be back. read more

German helped me select walking shoes. He was an amazing representative of the store. He went over and above and anticipated my every shoe need! He made the shopping experience a pleasure. I'll be sure to always shop at Footwear etc. It's much more preferable to Amazon/Zappos. read more

I rarely give a one star review. I have been here several times, the previous timer for all amazing I got the help I needed, and the service was really great. Yesterday, I walked in and wanted to ask about the rewards program. Since I purchased two pairs of shoes, previously, and the gentleman who sold the shoes to me explain that, there will be a $20 reward. I ordered another pair of shoes online, but I was not able to access my rewards account. I decided to go into the store and try to figure out if the shoes I bought online qualifies for the $20 reward , and also was curious in checking out other colors of the same shoes. After talking to the staff that was there yesterday morning, she abruptly ended the conversation and said she had to help her customers. Now I'm standing there wondering why am I not considered a customer at this point. Given the rudeness, I decided to leave the store I will never come back again . read more