A very cool store that highlights the Keen brand. Way more options than just sandals. Whoever…read moredesigned the store did a very good job aesthetically, it had a very cool vibe and the staff of super helpful. Love the seating option.

Another great experience at Keen Garage in Palo Alto! I had popped in a few times before buying a…read morepair of shoes that was on sale about a year ago. Those are getting kinda worn out and are now in the hiking dusty hills. They work great, but don't look great for work. I needed new walker/hikers for an upcoming trip, so back to Keen I go. Alec and Ryder were both friendly and knowledgeable. I told them my needs and they had a few good suggestions. After trying them all on I went for a pair of the TW450's. It's brand new, super lightweight, and just introduced in the last few months. I can't wait to use them at work, and trail walking in Alaska! While they are a little pricey it's a great value for how long they last! Thanks again Keen!

Excellent experience at Fleet Feet in Menlo Park while searching for better running shoes for my…read morehalf marathon training! The staff is friendly and incredibly knowledgeable. I went on a Friday morning and didn't have a long wait for a fitting, and I was helped right away by Jim. He started by scanning my feet to get a better understanding of what I needed, then had me try on two different shoe options and clearly explained the reasoning behind each choice. I also appreciated being able to test them out by running outside the store. It made a big difference in finding the right fit. On top of that, Jim shared helpful tips to reduce the foot pain I've been experiencing during longer runs. Both pairs felt so great that I ended up buying them on the spot. Overall, a thoughtful, personalized experience! I'd highly recommend this location to anyone looking for the right running shoes.

I've been a loyal customer for years, but the service has really declined. The younger staff don't…read moreseem trained or interested, and it's become hit‑or‑miss whether you get someone who knows what they're doing. I need at least knowledge or customer care -- ideally both -- and lately I'm getting neither. I'm done for now.

I came here looking for an excellent pair of walking shoes. I was greeted promptly and had a quick…read morelook around. I wanted to check my arches etc. and stood on a really cool machine. We found a proper insert and then went to work finding the right shoe. After several misses we landed on a pair of Hoka that fit my thinner feet just right. We added the insert and it was instant love. The lovely lady that helped me even brought them in my favorite purple color. I bought them and the inserts and am very pleased. Store was a tad busy but everyone was being helped promptly. I will definitely be back.

I need to update my review to Outstanding customer service…read morewhich you don't see often in today's world. I spoke to both the owners regarding my concerns as a long time customer and for sure will continue purchasing at one of their locations.

I'm now the 3rd generation that makes this family business the only spot for shoe repair!! I came…read morein earlier this year to fix the bottoms of some vintage Ferragamo's and was very satisfied with the job and how they fixed up the velvet exterior as well - plus, I forgot to mention when I dropped them off that I wouldn't be able to pick them up and they shipped it too me no problem (obviously I paid a fee for it but duh). I have so many of my grandma's vintage shoes to bring in and know that I can trust them to do a great job on every single pair. Is it expensive? Yes, a bit. But are you paying for skill? Absolutely. They're craftsmen/women and deserve it! Thank you and great job!

The guy that helped me out seemed very annoyed that I needed help. I felt like i was being rushed…read moreto tell them what I needed. Whatever product they used or method they used it changed the color of the leather. It made them way darker in certain part of the boot very inconsistent. You can see in the pictures the different shades in the leather. It gives the impression that only one part of the boot was cleaned. I wish they would have giving me a quick run down of what they were going to do to the boots. Not cool walking around with half tan half brown boots. They charged $35 for this color scheme. They messed up my Thorogood boots. Not a cheap boot. I don't recommend this place. There another Cobbler in town that did my other work boots for half the price and they didn't change the color on the leather. STAY AWAY.

Made the drive to Stanford Shopping Center, today, to visit Allbirds since DH was interested in…read moreordering some shoes from their website. I suggested we go take a look in store so he can try them on. Was disappointed when we walked up to their store and found signs posted on their door & windows saying "This store is closed" and to go shop online on their website (see photos I've posted). After returning home, I discovered that the last Allbirds store in SF also closed. Not sure if there are any other Allbirds stores left in our area.

Closed the store. So sad, I can't even type English atm. I loved being able to try the shoes on…read more Went several times in the last year, needed shoes wanted to try on and see fun new colors, nope.

Mercedes, One of the…read moreemployees was super helpful. She spent close to 45 minutes helping me chose the right shoe. Thank you so much

Shout out the young African American man working at the store. I didn't catch his name but he's…read moresuper knowledgeable and friendly. Outstanding customer service! Cool selection for the NB fanatics out there

Regina is the absolute BEST. I sold shoes for many years at Nordstrom, so I know what it takes…read more She is very knowledgeable and EXTREMELY helpful. I don't even go in there anymore on her days off. I wish she was on commission. She has great taste and always guides me into shoes that I never would have looked at before, but I end up loving. No one is better. Period.

Being buying shoes from this place for years. But no more. I bought a pair of $150 sandals from…read morethere a few weeks ago. Their own brand. Reassured me they were the world's most comfortable shoes etc. They felt fine in the store and when I tried them at home. But when I wore them at my daughter's graduation the backs cut into my feet to the point of bleeding. The leather is stiff and badly stitched which is why they cut me. I took them back to the store today and got zero sympathy. They offered me a square inch of moleskin to stick in the shoe to cover the defective stitching and said they can't take them back since I wore them outside. It's a defective product people! Your defective product! If I bought a refrigerator that was defective when installed would you say tough luck, it's used and we can't take it back? I will never set foot in this store again.

I have been back to this Footwear etc location many times, because they continually provide…read morefriendly, prompt, and knowledgeable service! I have been very satisfied with the quality of the shoes I have gotten from here. Earlier today, I had an excellent experience with Cameron, the assistant manager as I needed help selecting 3 pairs of shoes -- one for everyday walking, one for road running, and one for trail running. Cameron was friendly, patient, and knowledgeable, helping to make recommendations and allowing me to try on a wide range of shoes until I found what worked for me. Thanks for all the help Cameron!

Went in today around 5:15PM. There was one vendor, busy with a family. My daughter and I waited…read more15-20 minute, sitting in a chair. The vendor didn't even look at us once. After this long wait, we decided to leave. Won't go to this store anymore - I had a similar experience previously. Thankfully, there is the San Mateo store! Please do talk with your vendors and train them on how work in parallel and take care of customers. Nobady should have to wait 20+ minutes and not even be greeted. We would have been fine with just getting the shoes in our size and could have tried them on by ourselves. Very disapointing, we were just ignored.

I was a little disappointed with the presentation of this location. Despite there being a lot of…read moreclothes that had fallen off of the hangers and on the floor, I still managed to find a few pieces. My husband liked the selection in the men's department too. Sadly, the woman's shoe department wasn't as vast as the West Gate mall location. The service was good.

Every time I visit this location of the Rack, I seem to find lots of good options for my style,…read moresize and price point. The store is always well stocked and semi/organized.

I bought a pair of Jordan Retro 1s mid/black . The shoes are fake! After wearing them for a day,…read morethe front of the shoe was very creased. And that made me inspect the shoes further. And I discovered that the tongue was sewed on crooked and other imperfections. Just over-all poor quality. when I called the store to ask them about it. The store owner called me a clown and told me to never come back, and that My fat+flat feet where the reason why they got creases on em. And if I had an issue, to call Nike, cuz it's no longer his concern. Don't shop here! You're better off at the flee market if ur lookin for knock-offs!

Very nice store brand new and very good customer service. Check out their discounted products on…read morethe left corner. Its a pretty big store and selection. I bought work shoes from here and I have been so happy with them. One of the employees who knew his shoes recommended. They were FILA brand and they work really well. Also great price of under $40! Where else can you get such price and service but WSS San leandro!