Service was great until it wasn't. I'm going to be emailing corporate with pictures soon. Thanks for losing a FIRST TIME CUSTOMER, on THE FIRST TIME IN!! MANAGEMENT NEEDS TO DO BETTER!! ESPECIALLY USING F-BOMBS while other costumers are in the store!! FYI, I will be also contacting the weights and measure department is Santa Clara county. They will love how your management pushes their shortfalls on the customer instead of owning up to it when called out! read more

Snoop and his co worker were awesome, polite, and very friendly. They have really good customer service skills and are the type of people that make a store awesome read more

Thank you employee #470400. I wish I had gotten your name so I could give you the proper kudos that you truly deserve. I randomly stopped into Journeys on a hunt for some [crisp white] Authentic Vans and after a failed visit to Robert Wayne I decided 'why not'. Granted that the store was completely dead but the immediate greeting was very appreciated. I told her what I was looking for and gave her a forewarning that I am deathly particular when it comes to buying shoes- I inspect EVERYTHING. She smiled and made her way to the back. The sales associate came back with not one, but TWO pairs. I took my time in deciding on the best pair. Employee #470400 was friendly and patient throughout my visit. Not once did I feel rushed. Needless to say, I left happy. [[Do be advised that the cost for items here are a bit more expensive compared to other establishments.]] read more

Journeys - Kid sizes available only =( - Shoe Stores Near Me - MILPITAS, California

i went to go exchange some shoes yesterday and the girl who helped me had such bad vibes. she kept asking questions , oh who are these for you or a guy. and i said i want two sizes down and she's like TWO SIZES DOWN?! Like girl yes quite the interrogation that ain't your job go get me my damn shoes like ?? i understand having to ask certain questions to get the size but it was also the WAY she was saying it. her face looked like she was disgusted and she was judging you. like go to the back and find me my shoes girl read more

I ordered ugg shoes and hoodie online and the hoodie was back ordered they did not bother to call or email regarding this issue I called them and they said I won't get the hoodie until after September 2022 and regarding the shoes they said they were delivered and they were not after speaking with Diana the supervisor she did she has no choice but to give me a gift card even though the previous rep said I can have a refund and I mentioned that the calls are recorded and she did say yea they are and refused to listen to the recording confirming that the rep told me that. I let her know I have small Children and my pg and E is 700 and at this point I need my money back. I told her if I had the shoes I would return them. She is putting me Through hoops. I shop with them all the time and I feel like they have horrible customer service I do not recommend anyone shop here ever. They failed to ship both my items and this is not my fault To be punished and have no choice to have a gift card I am very upset and unhappy with the awful service provided they do not care about their customers at all. read more

Lots of new hires and extremely busy store due to Back To School season but dang! Those teenagers always crack a smile and manage to get to everyone with what they want even when the store is packed. Everyone working there seems awesome! Great customer service and management, going back soon FS. read more

Always got the new super hero shirts. Customer service is very good as soon as you walk in store. Your asked if you need help. read more

Journeys - Batman - Shoe Stores Near Me - MILPITAS, California

See all

I came here because I spend a lot of money buying no-show socks and I inevitably a) lose them in the wash or b) somehow keep tripping over my socks because they keep slipping down. I read reviews that Journeys no show socks hold up well so I bought a pack. Dang these are expensive socks. 5 pairs for $15? I'm halfway to buying a decent pair of shoes at this point. I did try the socks on the same day and they were ok although I still had a hard time keeping them up in the beginning. The store itself is fine although I don't think this is an outlet store. read more

This place don't deserve 4 star! Employee with the blonde hair was giving me so much attitude. I was trying to exchange my Arizona Eva White birken and she said "unfortunately it looks pretty worn" where's customer's satisfaction? Where's being helpful? I've worked in retail for 5 years and one of my pet peeve is when customers returned worn shoes/shirt. If I worn my birken obviously I won't returned it, that's embarrassing. Also another girl helped me, her name is kiana, and I'm assuming she's a supervisor. She handle the situation with full of attitude towards me. I'm not petty or anything, I haven't been in this mall for a long years and the work ethic of this company is not the standards we need for the holiday. Where is the Christmas spirit? If your corporate is reading this, feel free to reach out to me. Have a great Christmas. read more

I bought shoes from here. Service with a smile, no doubt. Vans rock. Check it out. Hope you liked the haiku. read more

The selection is great here, they have a wide range of shoes for every teen and young adult. The pricing is decent also. Customer service is amazing, I wonder if Journeys trains their employees to give great customer service. read more

Employee # 462209 (stated on the recipe, I didn't catch her name) was extremely helpful! As I was checking out I wanted to use the rest of my American express gift card and pay the rest in cash. It seemed like she never did that before or was a little confused but instead of just saying "we can't do that" she figured out how to do it and I finally got to use the rest of that gift card! Extremely helpful! read more

When here on black friday and got a really good deal on a pair of shoes for my brother. My brother swears by DC shoes and apparently Journey is one of the very few places that I know that carries this brand. We got a really good deal on the purchase. It came out to be around $60 since they were having some sort of sales. I never purchased anything from this brand before until now, but anything that cost less than $80 dollars for a pair of shoes sounds great to me. Note: this pair probably will last my brother at least 3 years from now, at least that's how long his last pair of DCs lasted. As far as service goes they were really nice, fast and weren't into the whole "hey, do you like that let me ring you up NOW!" thing. They were patience enough to wait for my brother to finish browsing after trying on a few pairs of shoes until he made his decision and that is why they got our sale. read more

I came here today looking for walking shoes. The assistant was very helpful and gave me some options and when they didnt jave my size he referred me to their website. read more

I came in to exchange shoes I bought in December 2016 that did not fit however I had lost the receipt. I felt lost out of $109.00 but when I inquired about a possible return with my bank statement I was told that I can get an exchange. I walked in today to get the exchange and the two young ladies had the best attitude ever and did not make my experience awkward nor uncomfortable. I was able to exchange my shoes to get my daughter and niece a pair of shoes and just paid the difference for the pair of sock I bought. Definitely will make this a place to get shoes for the family.... Thank you Journeys for making me a lifetime customer. read more

Received excellent customer service from a few of the sales reps at this particular Journey's, even when I was indecisive about which pair of Sperry Top Sider's I wanted since they didn't have my size in men's, so they ordered them online and reassured me that if I didn't like them that I could return them and get my money back. Oh and getting the shoes shipped to my house in my size and style was no extra cost! I said deal and they talked me into getting socks to go with them as well! When I received the shoes in the mail, they fit and I loved them but realized I needed to return them and wait to buy them sometime in the future. When I returned them, this young man, Jared, was the only one working at the time and he delivered exceptional customer service! Not only did he make me feel a little better about my reason for returning by adding, "Oh, I do that all the time ha ha" and he also complimented me on my watch! He was a great guy to converse with and will definitely go back when I decide to get some vans or sperrys or converse :) read more

I thought customer service was dead! The associates at this store were so helpful that my 3 kids had a good experience. We will definetly come back to this store. I think other stores should take a lesson from Journeys in customer service!!!!! read more