I had a gift card that was issued by customer support online and when I tried to use it in store, it didn't work. Any other place would have turned me away and not tried anything else. Jordan and his team went above and beyond for me by calling customer support and then figuring out their own solution. It was truly amazing to see them go through all these hurdles for me. Thanks you guys so much!! The store is also kept very clean and they even got me a brand new pair from storage. They had a variety of shoes for all occasions and were having a BOGO 40%. read more

If you go to any Steve Madden store, let it be this one. They have the best, most competent and from what I have seen, longest standing store manager. His name is Rogelio and he takes amazing care of everyone that comes into his store. He's helped me shop a few times and I've seen the way he interests with everyone he helps. The only downfall of the store is that not everyone working here is him. read more

I've always been a fan of this brand but I didn't know the Great Mall had it's own stand alone store. Weeks ago I was at the Gilroy outlet and bough shoes and some handbags. One pair of shoes wasn't there so they ordered it and sent it to my house. Once I got the shoes, I wasn't happy with them and so I went to this Milpitas store to return. The store manager, Rogelio, assisted me and went out of his way to return them even though they were apparently final sale. I was unaware of that but he provided exceptional customer service. I would highly recommend this store for fashionable and affordable shoes and handbags! Need some work shoes that still look cute? They have them. Need a cute pair of heels for a hot date? They have them! They have men's shoes also for casual/dress. The staff are amazing and the store is very clean. Across from Starbucks and Marshall's so park at the Marshall's for easier access. read more

Excellent service and great prices. I was looking for pair of boots and happen to past by Steve Madden. Just like the usual, I'll go in look around and if I need to find a size that's not there, I'll let one of the associate know. Very typical. It was very ordinary for the first 5 minutes yesterday until Rogelio greeted me and made me feel welcome and comfortable. I can just tell immediately when someone who's the working because they have to or when they're dedicated. In this case, I can see that he's very dedicated. It makes a huge different. Rogelio showed me around and let me know their current deals and promotions. I found a pair that i really like but I wasn't sure if it looks good on me when I tried it on. Rogelio gave me some good pointers and I felt confident buying the pair of shoes. He also made sure that I was satisfied with my experience. I've to this store many times and think this is the first time that I get the impression that I'm welcome and valued. I'm very happy and satisfied. I will be going to this location more often to buy Steve Madden shoes and I'm ecstatic that can count on Rogelio. Rogelio is the store manager as he later let me know at the end. :) read more

Went there today and the employees are so nice! Their shoes are so cute, I have wide and chubby feet and some of their sandals and heels fit me perfectly and make me looks good! I love this place. Thank you! read more

I walked into Steve Madden Just to look around. Thanks to Jessica, and her great customer service and knowledge, I walked away with three huge bags. I will come back for more boots and booties. I recommend her, she will Help you to find the right pair of shoes for you. read more

Steve Madden Shoes - Shoe Stores Near Me - Milpitas, California

Very satisfied customer!!! Went in to exchange some shoes with my daughter that I got as a gift that needed to be bigger and the store manager was very helpful!! Rogelio was his name. Thank you for your great service its rare these days and it's nice to walk into a store and be helped in such a way that your happy when you leave. I will be back soon!! read more

Big thumbs up for Mary J. who helped me out today. I came in looking for some new heels and found a great pair that was on sale. The first associate who helped me told me there was only one size 6 and that it was the floor model. She didn't bother to look. Her answer right away was all we have left is all we have left. When I went to pay I asked Mary who rang me up if she could double check. She then typed something in the computer and then said looks like we have another one. She then left for a couple minutes and came back with a brand new pair from the back. :) Was so happy she could've gave me a default answer, but instead took the time to double check for me. Great customer service from her and love the shoes I got! read more

Steve Madden Shoes - Boot season! - Shoe Stores Near Me - Milpitas, California

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This place never disappoints when it comes to choosing shoes for any type of style! I am writing this review to acknowledge one of the staff member who did a phenomenal job in customer service! Bri was amazing and very friendly and helpful! If it wasnt for her kindness, patience, going out of her way to help me, I wouldnt have bought anything. It just so happens the boots I wanted came on sale but didnt have my size but Bri was able to look in the back and call other stores. On top of that she said I can get it delivered! Her service and attitude was just on point! She was so friendly and helpful. Its people like her that makes me want to go back and buy more things! I hope management promotes her she does an amazing job! read more

LOVE LOVE LOVE this location! And it just so happens that there are no reviews so... All of the service associates are so friendly and happy to help. The prices are really good and cheaper than Steve Madden shoes currently held in other stores for full price. The store is so clean and well kept even on weekends. The best part is the 22% student discount! I got a pair of Jukeboxx (looks just like Jilly) heels for $59 while at Macys and stevemadden.com they are $109. This is my new go-to shoe store. It is right across from Victoria's Secret and Marshall's in Great Mall. read more

Steve Madden Shoes - "Jillyy" in gold glitter on the left and "jukeboxx" in black suede on the right. Practically the same. - Shoe Stores Near Me - Milpitas, California

This store has beautiful shoes and excellent customer service. Anna specifically, was so welcoming, patient and helpful when it came to helping me find the perfect pair of shoes. Anna has been a great help! read more

Rebecca was amazing!! thank you so much for your help! will definitely come back and look for her next time i'm doing shoe shopping :)

I was able to exchange my shoes for a different size with no problem and the transaction was fast and easy. Rogelio helped so much with the process and I was able to purchase a bunch of gifts for family members when I came back in. The gift sets are so cute and at the time, they were having a sale for buy-one-get-one half off on the majority of the store (last week 12/10/2020). One of the best customer service experiences I've had in a while. read more

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I had a horrible experience today. The store manager and an associate were very rude to me today. I was there to do some shopping for shoes there. I asked to get a pair of different sizes of shoes for me. The associate after a lot of time got the wrong pair of shoes. I was a little angry and i think as a customer i can be. The guy went back , got the correct pair of shoes and threw the shoes in front of me and said you do not need to be rude for such a small thing. When we complained this to the manager , she was even ruder and was fighting with us and said go do whatever complaint you want. Guys name was Jacob, store manager is Denise. I really wish the management reads this and takes strict actions. Steve madden you lost a loyal customer today. read more

I went to Steve Madden today to get some last minute shoes for a wedding and Rebecca and Rogelio were so so helpful!! They made my day! I highly recommend this branch, they made sure everything was clean, the deals were great and I can not emphasize enough how helpful they were! read more

I walked in and within the first few seconds the music was blaring with a bunch of cuss words and F bombs. I have my young kids with me. Not kid friendly at all. Very disappointed and disgusted at the lyrics I was hearing on Tuesday morning. Took my business elsewhere. read more

Disappointed. I purchased a pair of shoes, but they did not have my size. I paid an additional fee to get them shipped. The box was a mess and to my surprise, I received one heel a size 6.5 and the second a 7? Two different sizes?!!!!!!!! Ugh. Good job! Box was shipped from this store. And by seeing the previous reviews; receiving two different shoe sizes does not surprise me. This store is horrible! read more

Came here a few weeks ago with one of my friends, we were greeted when we walked in and was told there was a sale on the sandals. Looked around, nothing caught my attention but my friend found a pair she liked. The girl who greeted us helped us out, and just to double check, we asked her if the sale applied to the sandals my friend chose, she validated they did. When we went to go pay for them, it came out to full price. We told the cashier that they were supposed to be on sale, but she said they weren't and asked my friend if she still wanted them. When my friend said she didn't, the cashier copped an attitude and said she already completed the transaction and "can't undo it," and if she wanted a refund she would have to wait for it to be sent to her by mail. At that point we just wanted to get out of there. My friend only had a $100 bill, when she handed it over to the cashier, she said "oh yeah, we wouldn't have had enough to give you back, so they were gonna have to be full price anyway." WHAT? Don't get me wrong, although sales are always good.. paying full price is never an issue. It's the fact that the workers here don't really have a clue as to what they're doing and give you attitude for it lol. I know it's retail and it's not fun, but customer service is everything regardless of where you're working, but I guess it's not that important at this location. Besides, there's not much of a selection here anyway, unless you need something at the last minute that's somewhat decent.. otherwise, go spend your money somewhere else. read more

My kids and I made a last minute trip to the mall. We walked in to Steve Madden around 8:55 pm (5 minutes before closing), not expecting to have enough time to look around. I went in looking for a new pair of gold sandals. Within 1-2 minutes of being there, store manager, Cresh asked if I needed help finding a size. I gave her my size and asked her to check on 2 pairs of sandals for me.The fact that it was so late and Cresh was NOT rushing me out of the store made the experience a memorable one for me. i buy the bulk of my wardrobe online because I absolutely cannot stand rude customer service. I ended up leaving with 3 pairs of gold sandals. Thanks so much, Cresh. I'll be back! read more

It must be poker face day. I can tell by her facial expression that she was annoyed when I asked for a size that was not out in the display area. Cashier was the same way, poker face... Management, if all your employees are acting that way, maybe it's your fault. read more

I want to give 1 star ONLY for the manager. She was but ride and she didn't respond properly. I asked her to check whether they have shoe in 12 sizes and without check-in she immediately said no we don't. Whereas the staff were able to help me and they brought the shoe which I am looking for. 5 stars to the staff excluding manager, they are very friendly too. Thank you, guys. read more

Worst location EVER!! My mom and I walked in on Sunday afternoon, the store and mall was pretty busy. We were looking at some shoes and had a couple questions, my mom tried to get the girls attention at the register, keep in mind there was 4 girl employees just sitting there talking!?!?! Hello you have customers. On top of that one of the girls came over and answered us real short and walked away.. Than continued her conversation at the register. Fully occupied store and all the workers sitting there talking, they need to get rid of these young girls who have attitude and don't take a job seriously. read more

When did Steve Madden start having cell phones on the sales floor for their employees and having a guy by himself and follow me throughout the whole store. I will not shop here ever again. read more

Out of all the customer service I've had, best one so far! I was looking for some cute sandals and some other shoes and I ended up here since it's a new store! I came in and was greeted right away and a lady came up to me and was very genuine. She gave me alternatives and sold me a pair of sandals and feet comforters! She just didn't show that she's there to sell but to show that she's a person I can trust! read more

Aj* was amazing! Provided great customer service with a sense of urgency. I was only looking for one pair of shoes and left with three!