Whent inside purchasing my son some shoes. Created by security and staff members. However a young man with such great customer service friendly attitude and a nice smile by the name of Hector or Victor can't remember but we need more young generation workers like you around who make a difference in wanted to shop we appreciate you young man read more

Two guys in the front greeted me when I walked in, asked if I needed help or anything particular I was looking for. The guy showed me where I needed to look, i was buying a gift so the worker was more than willing to help me with the sizes and assured me I can always exchange if needed at any location with the receipt. I work in costumer service and was treated A1 at this location. read more

Shoe Palace - Shoe Stores Near Me - San Jose, California

THEEEEE absolute worst Shoe Palace I have ever stepped foot in. First things first, how this place has received so many good reviews is just mind blowing. Lmao. I seriously don't get it and I can confidently say it's not a coincidence that my visits usually end up super sh*tty. Employees are stuck up, unfriendly, and clearly do not like to work when it comes to assisting patrons. 1 star because zero isn't allowed. Don't bother wasting your time here on staff/management who do not value your hard earned money. At the end of the day, you guys are not better than anyone else.... IT'S RETAIL FOR HEAVEN'S SAKE. read more

One of my favorite Shoe Palace locations, they usually have the new Jordans in the larger sizes which are hard to find.

If you want to be ignored and don't want to spend money,come to this location. I got sent here from a different location to get my size,I waited for 20 minutes waiting to someone help me,and there was only 2 people in the store. The 2 dumb people in front was so busy talking drama,there a guy came from the back,and asked me if I been help. read more

I go to Shoe Palace all the time for their raffles. They get all the hype Nike sneakers when they first go on sale. Be sure to call or check their storefront on when to enter into the raffle and when to pick up. They can sometimes call with no caller ID so pick up your phone on the day they will call. I've never had issues at the store. The only annoying part is the line can take a little bit to checkout. Also, be prepared to pay full price on many of the sneakers since they are the newest out there. They have sales on specific shoes when they are not selling. read more

I don't write reviews but I have to with this location. The 3 staff members that were working today sucked. Never offered their help or even said hello when walking in. They were just talking and talking, boxes blocking the shoes and they would walk past me like nothing. A girl even brought out her bag from Marshalls and showing the other member up front. So unwelcoming and getting paid to do nothing, currently going to a different location. read more

Worst Customerservice ever.! Bunch of teenagers that it seems they do NOT want to be there. One of them literally rolled his eyes at me as soon as I walked in. I did walked around with my lil sister for about 5 mins and none of them approached us to ask if we needed any help. They were just chitchating with each other. I decided to leave the store by saying "thank you for the help" they just laughed and went sarcastic replying "you're welcome" Never coming back to this store again.! read more

Crap store. With all the crime in the area, these dirtbags wouldn't let me park my bike inside. I got a sneaks, but I need a new pair, cuz basketball courts in the summer gots girls there. A brother walks in looking for some fresh kicks, and shoe palace told me to take a hike and get the fu** out. I guess if your a brother in need of Jordans go to the mall. But don't go here. They a-holes. The Togo's next door got 5 stars on the same day. Lol. They said "sure" when I asked to park my bike inside. Ask to park my bike inside shoe palace while "I SHOP FOR SNEAKERS" with like $3000 cash burning a hole in my pocket. Shoe palace says take a hike. read more

Shoe Palace - Shoe Stores Near Me - San Jose, California

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I will give them one star because they had the shoe in the size we wanted. And that's it. We were the only person in the store - yet service was horrendous. I was ready to buy this pair of shoes .... We couldn't get the sales person to stick around - no real selling involved just help us a bit. He was too busy going back to the front of the store to talk to his coworker. Several times we just sat and waited for him to decide to come back. He did not ask if the shoes fit. I asked if we could measure my daughters foot. They don't have a shoe measuring device. A shoe store. Really? I then asked how much the shoes were. $74.99 - a quick competitive scan at other stores - prices ranged from $55-$60. So hmmmm .... Horrible service and way more expensive. We got up to leave - passed him on the way out (because he was up front talking to his co worker).... he didn't say a word - as in did you decide not to get the shoes? Nothing. Outta here. read more

Came in here a few weeks ago to get a pair of shoes for work. It's been a long time since I've been in an actual shoe store since I mainly buy my shoes online or at a department store. The store looks alot better than the last time I was at this location. It's alot more roomier. They completely changed the lay out. The last time I was here was back in 2004 & it did not go well. I didnt realize how expensive shoes are these days. I found what I needed, the associates were attentive and helpful. I took a look around to see what some of the shoes are going for these days. I must be gettin' old because back in my day the Addidas All-stars and the Nike Cortez would go for about $50 a pair, they're around $80 now. The store had very few items "on sale", everything was regularly priced. I came in here more because of an emergency as I desperately needed a pear of shoes. Being that they treated me decent here, I'll probably come back in here next time I'm in need of a pair of shoes. read more

I came into this location In a rush for vans for a show I had to be at in Las Vegas. My time was seriously running on seconds. Right when I walked in Estevan greeted me and asked if I needed help? thank the gods someone was ready to help me right away. I shared what I'm looking for and he found them right away. Also found another pair at a location right by our current location. He even checked the time it would take to get to the other location WOW. He called them and told them I'll be coming and once again right when I walked in the other location they were ready to give me my shoes and get me out the door wasting no time I APPRECIATE THAT. I would like to thank Estevan so much for being on top of you're job duties you seriously are amazing with customer service. I will share this experience with friends and family and have them come here for shoe needs and the best service that you can ask for. I will only be shopping at this location for all shoe needs for now on. read more

Shoe Palace - Great staff - Shoe Stores Near Me - San Jose, California

I'm only giving this place a 5 because the young man that helped was very nice and friendly. Isaiah approached us right away and helped us find something my son would.like although they didn't have the shoes my son wanted Isaiah stayed with us and patiently waited for my son to make his choice Isaiah had great manners and was knowledgeable about the prouducts.all the the other employees should be taking pointers from Isaiah, he has excellent customer service read more

All the staff were wearing face mask and keeping their distance. Was asked if I needed help/ if I was looking for something in specific immediately. Service was great and helpful, will come back! read more

All these shoes on display, but no actual sizes. If you have a foot over 10 good luck. I dont know why I keep trying to buy shoes at this chain, because I'm always disappointed at the lack of availability. read more

Great location. Love the staff they're very helpful and friendly. Great raffles and inventory. Pretty nice shoe palace to go to read more

Took my kids there to look for new shoes and the manager and employees there are awesome with a great attitude towards helping me look for what I was looking, great deals , stores super Clean and most importantly the staff knows how to make u feel comfortable more then pressuring you to buy stuff like other shoe palaces , you guys will be seeing me more and thank you for the service u guys did for me !!!! I would recommend anyone here if ur looking for great service from managers to employees thanks again guys read more

Shoe Palace - For my kids - Shoe Stores Near Me - San Jose, California

My local shoe palace that's been around since forever! Stopped by today to pick up a pair of shoes I won via raffle and was greeted with great customer service. Everyone was friendly and were all wearing masks maintaining social distancing protocols. Will be back to shop again! read more

This shoe palace never has the shoes I want in my size I was there 3 weeks ago and ask for 4 different type of shoes and not one of the shoes I wanted they had in my size they need to restock on the sizes!!!! read more

I went there to go window shop. And then I wanted to buy a pair of agita slides. And they only had one side of the slides. I was looking for a size 9 there was only 1 in the Box. But it's very unfortunate that you guys just lost another customer.. Very Unfortunate that you guys lost the customer today because there was only one sandal in the Box read more

This is a great shoe palace. I've been to this store three times and each time I found a great pair of shoes. The staff are super knowledgeable, friendly, and professional. I highly recommend this shoe palace location! read more

I used to buy my BF's shoes here all the time. I think some of the employees can be pretty shady but my homeboy Greg works here so I usually get good service when he's there. However, I did experience a slight case of annoyance from some worker (he's an older guy with a beard). What happened was I wanted to exchange a pair of shoes that I had purchased at another Shoe Palace and he gave me some BS about having to go back to that same branch to do the exchange. HAHA, what?! I don't think so, sir. I made him do the exchange but he didn't seem to happy about it. What the hell was his problem? I bought something more expensive so it's not like he lost out on a purchase. Whatever. WHACK RETURN POLICY. NO refunds whatsoever. Exchange unworn items only within 30 days with receipt. read more

Bought a pair of Jordans here yesterday with no problems. After a hell of a morning trying to find my shoes elsewhere, I called this place up and the dude who answered was helpful in telling me what size I'm interested in and how to get to his store. Was able to grab the last pair in the size I wanted, though the guy who got my shoes seemed a little irritated, and tried to get me to buy more stuff. the dude who picked up the phone rung me up and recognized who I was since I just called him a few minutes before. The selection of shoes is pretty decent. Didn't really expect this place in the middle of a strip mall, but I'm taking note of this as a place to go without going to the malls and dealing with parking and crowds. No refunds though. read more

This place is close by my house which is great. Not as packed as the ones in the mall. But damn..they got immature people working here. Too cool to help or even ask for help. I mean damn when a customer talks to you don't ignore them so you can talk nonsense to your co-worker, that's just 1 example. A couple of the guys there act like their hella hard and ready to fight someone "wanksta's". C'mon y'all. Really!! Nothing but Buster's that work here. read more

I came here to purchase a pair of Vans but they didn't have my size. I ended up paying for an upcoming shipment and managed to receive them a day after they were expected to come in. They didn't even bother calling me to tell me that they had come in/were coming late. Surely, I am not coming back here because I doubt they're gonna have my size and I will have put up with the previous process. read more

If I could I would give this place -10. Went there today in the morning to stand in line for so called first come first served on jordan retro 11. We were first 20 in line, but they allowed people (their friends to cut), allowing them to buy 2 pairs instead of one. So before you know it they ran out by the time it got to me and my brother. So I counted 6 people cut in front of us without waiting in line. Great friendly hook up right in front of the public. If I was the store manager I would fire the whole entire staff for allowing this to happen. Terrible work ethics... At the end I did not get what I want, but I did spent $400 on buy one get one free from champ sports eastridge, very friendly & courtesy reps. 3 pairs of shoes / sports clothings. Will never consider to going to this shoe palace again. read more

The store got so many collection that I am a regular here when I buy my son's shoes and the Manager here got this place clean and tidy even when the building outside is being remodeled. As far from the employees they catches you right away if you need help and the best part is that they know how many pairs left and sizes. The customer service is top notch along with Manager (Joey) and the excellent employees who I can't remember all of them I know one Luis, roberto and everyone else i didn't mention you guys and girls keep up the stellar job. read more

This shoe palace is probably the worst one by far in San Jose. It's like they strive to be horrible. They hire nothing but arrogant little teenagers that hate to work, so it may take 30-45 minutes for them to look for your size in the back. Worst customer service ever. read more

My go to store to buy J's for my husband, boys, and sometimes even my daughters. It's never too crowded and the quality of customer service varies. But I go in knowing what I'm looking for, or at least a general idea, so I don't require much except for the employees to play fetch in the stock room. Tips - Great place for infant soft bottom Jordan's. One of two SPs in SJ that continuously stocks them. - Easier (but not to say easy) to grab a pair of New Releases here. While everyone is in line at the mall or online, try here. They obviously won't carry the same volume, but it's worth a shot. -Yes, their NO RETURNS WHATSOEVER policy sucks, but if you know what you want, it shouldn't be a problem. read more

Terrible service... Came here only cause my sister got a pair of AJ XII Retro Altitudes... These guys are worse than their other locations!!! read more

Saw some really cool Vans in SF Giants orange and black but doggone if they didn't have them in my size. They only had one pair left in like a size 6. They did have a nice SF Giants black zip up hoodie but they only had size huge. Needless to say I left the store empty handed. read more

Shoe Palace - Shoe Stores Near Me - San Jose, California

This place always makes me feel welcome. Cant say the same for most shoe stores. Raffles are always fair and legit. Thank you guys for doing a great job! read more

OMG I LOVE THIS PLACE!!!! If there was one thing that stood out was this short little girl with a black eye, kind of looks like Cindy Lou. She had some of the best customer service I've ever experienced in the fifty five years I've been on this planet. I believe her name was Emily, right from the jump she greeted me with the most kind and brightest smile in the world reminded me of my old piece back in the day. She did what she needed to do for me and made my day doing it. 10/10 will come again just because of her. (Also got some sweet knockers on her whoever sucked those prom night was one hell of a lucky man) read more

Went to this store to buy some shoes and the staff said can't sell me no shoes unless I buy shoes cleaner.....I was like " r u Fxxking serious!?" . Bought over 100 pairs of shoes from u guys and it's the first time I ever heard anything like this. I know you guys trying to sell those shoes cleaner but now it's a must??? read more

I love coming here to get my shoes, they always have all the shoes I want in almost every size, the staff are really nice and helpful. Definitely the best shoe palace in the city! 100% recommended read more

Some of the worker have additude a sometimes. Some times the workers try to Correct me on where I should look for my shoes. Sometimes they don't have a lot of sizes . Or they don't have a lot of the newer shoes but for the most part it's great I've been going to this store for like 10 years. I stay loyal to it. But I think they should have some kind of rewards system, for those who go and shop a lot at either the shoe palace it self or the certain store. Like discounts or free items. I think that that would be something really great. Because I know I go to shoe palace at least once a month n get at least 2-5 items every time I go. read more

This place sucks! Workers here try to sell their type of shoes to me than what I like.

I have shopped at Shoe Palace for many years. There pretty much my go to spot for me and my family. Over the years I've met many employees and managers who were engaged at making the sale happen. It's ok - I get it. However at the Capitol location it really has changed. The team seems to care more about the customer than the sale at this store. I mean, don't get me wrong, they always want me to buy a couple shirts, shorts and some socks with my shoes. What's so cool, is if I say not now, it doesn't feel like their disappointed. They acknowledge me like I'm still of a value and keep helping me or others until we're ready to leave. It's just a solid experience with great products offered that has me coming back for more. Thanks to the Store Manager Lorenzo and his team - you guys are awesome and we will be back time and time again. Just keep doing what you do! Thank you - well done! read more

Great atmosphere at this store and it has all the in-style shoes we all want. Very satisfied with my purchase, and will definitely be making trips here instead of the mall where all the sizes are likely to run out. Excellent customer service from Lorenzo. He makes you feel comfortable and will go the extra mile for his customers! read more

lol seriously, it was your fault that you didnt pay the extra $50 for shoes that actually fit. but anyways, shoe palace is super shady. i dont know if they still do this anymore, but they used to make you buy extra apparal if you wanted new Jordans that came out on release day. And the employees here are asses. If you wear any shoes that aren't recent, they'll assume its fake and attempt to call you out on it. i'm a long time air jordan head and once wore some low cut XIs (my gym shoes) into here and one of the associates told me how they were fake and all this blah blah blah AND THEN PROCEEDED TO OFFER TO BUY THEM FROM ME after i lectured him and shut him up. read more