A few years ago, my partner recommended this place when he bought both shoes and insoles. He gave me money to buy shoes and insoles myself, so I gave them a try. At first, the gait analysis and fitting felt gimmicky, but since I was playing with his money, I went through with it. I discovered, not surprisingly, that I needed a stability shoe. The staff brought out several styles in more than one size. I'm a little self-conscious about the size of my feet relative to my height, so whenever possible, I don't take their advice to go up a half size. (Hint: it's not usually possible.) I was surprised by how willing the staff was to bring out multiple shoes until I found the right pair for me. Even though they almost always have several customers and sometimes have a line, the staff members always come back to check in, but not intrusively like restaurant wait staff who ask "How is everything?" after you've just taken a bite. The insoles may seem like a gimmick at first, and they will set you back an additional $120. Since they're going to make them anyway, you should put them in your selected shoes. Like me, you will be sold! They are worth it. They will make your feet feel even better in your shoes! Finally, there's the VIP program, which gives you 10% off all purchases as well as between 5 and 15% cash back, depending on your level of membership. Note the recommended number of shoes purchased when selecting a membership level to find the level that's most cost-effective for you. read more

Was awesome, no complaints selection I was able to find everything I need, you always get more for your money. I had the pleasure to work with Jim, great experience!!!! I highly recommended. read more

Highlights: * Highly recommended if you need more comfortable or more supportive shoes * Fantastic service * Pleasantly surprised by VIP program VIP program I'm generally skeptical of rewards programs though this has to be the best one. I'm not a fan of the membership fee though they'll tell you you that you can cancel before the fee hits. & Do I recommend? I have recommended this place. When my mom needed better shoes, I brought her here. They did the walking gait analysis and found a shoe that fit. She might have later returned the shoes though she found the custom insoles and socks to be the thing she was needing for a better gait. & Service I appreciate the service. Every rep is honest with me and I walk away knowing I got a good shoe. Sometimes I walk away with nothing. Never have I been pushed to buy. If anything, I've had to wait a long time to get help because other customers know the value and they're also shopping here. & Price The prices are very reasonable if you factor in that you're probably getting the right shoe and (if you want) the right accessories (insoles, socks etc) and the VIP program. Their prices are the same as manufacturer websites but the perks are far better at Road Runner. & My experience I came in knowing the type of shoe I need. I have done the analysis before so I gave specifics. They brought over some shoes to try, discussed and after several options, ended up switching brands (Saucony to Asics). read more

I had a great experience getting running shoes from this Road Runner Sports! I love the custom Fit Finder insights you can get, no obligation to buy the insoles or shoes. Be prepared to wait a bit if you need new shoes/your feet scanned since it can get busy. Once you are helped, you understand the wait as the associates really spend their time helping you out with the perfect fit. There's also an amazing return policy, 90 days even with wear outside (VIP)! I worked with Steven and had a great experience. read more

Holy guacamole!!! Wow! Okay, where do I begin? I am an athlete at heart. I've done sports my whole life, including running track in college. I've tried a lot of shoes out there, so it's safe to say I am a certified shoe and sneaker girlie. Attempting to take care of myself, I decided I needed custom designed sole inserts. Zack, gave me the full run down and analysis of how I walked and stood; in addition they have a machine or 2 that measure your feet true size as well as HOW you distribute your weight. I highly recommend Zack do much he's professional, knowledgeable, and understands consumer desires. Sherrene helped me find shoes, I took home two pairs and she was super sweet and patient with me. To be fair, I came on a busy Saturday so that's my bad. She did fit checks for my toes, recommended me socks for my poor circulation. She was so helpful and the kicks Zack and her recommended I bought. As well as some super cool flip flops that feel like clouds. Another team member that went above and beyond besides Zack, Sherrene, is also Adam who helped my best friends out. Honestly, it's a good value because I am not a shoe fit expert. The shoes they recommended me based off my PERSONAL needs, feel soooooooo good on my feet. So it's one hundred percent worth it to me. Think of it this way, you only have like one pair of feet and ankles... Take care of them. Thank me later. read more

Road Runner Sports - Fit Finder for custom inserts - Shoe Stores Near Me - Campbell, California

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I like road runner and the knowledge they bring when you need a specialized shoe (running, walking, etc). The customer service is really good and well organized from the time you walk through the door to the time you leave. I was able to get my foot reviewed to see what show would work best with what I was asking for and I was able to try on a couple to see if they are to my liking. I didnt purchase any, and not due to the price but I didnt like the colors. They only have so many in stock now so its really what they have is it. I will go back in the future to see if the stock has changed and hopefully make a purchase! read more

Misha was so helpful and understanding! She helped me find a pair of shoes that work very well for me. I personally felt that her shoe recommendation was better than the ones generated on their system, as she was able to take into consideration a few things the system couldn't catch. Also appreciate how kind and helpful Andy was. Really felt like I was in good hands during my recent RR visit. Thank you! read more

Leaving a late review after over a year (maybe 2) because I recently got my gait analysis and fitted for proper running shoes at another running store and realized that the info provided by road runner was incorrect. Unfortunately when I came by I was a new runner and didn't know much, so I think the associate took advantage of that unfortunately. I don't remember the associate who helped me but they were super rude about brands, mentioning that HOKAS were bad running shoes and that I shouldn't try them when I asked about them (and didn't bring any out for me to try). For sizing they also kept me in my regular shoe size, in which my feet hurt if I was running more than 20 mins. The insoles I purchased also made the sole of my foot sore, so I'm not sure if they were fitted correctly either. Not sure if I was ever supposed to show them how I run on a treadmill, as they only had me walking to check my arch. I came with another runner and we both ended up getting a pair of shoes and insoles, and they oddly enough made us combine our purchases onto one transaction but charged our cards separately (maybe to increase KPIs?) but never mentioned that to us until I saw the receipt. The difference in the assistance I received at another store vs road runner was night and day. I have no idea if this person still works at this location, but it's made me weary to revisit any road runner stores and want to warn others as usually such practices may be normalized by the team! Do take into account this was a while ago and their practices may have changed but I didn't know that the experience I was given was not standard. read more

Came to get my Gait Analysis from seeing all the positive reviews online and the service was impeccable. I came with my girlfriend and another friend and we had the best service with CJ. He was well versed and guided us through the process very easily. He is extremely funny which dropped all the anxiety we had from feeling overwhelmed by all the options. After getting our gait results, we got a lot of shoes to try on and he explained the benefits of each different shoe he brought out. He also helped us with saving a great amount of money by recommending us the VIP program which saved me over a hundred dollars on our 4 pairs of shoes. Overall CJ made the experience fantastic and I had no problem purchasing his recommendations. read more

I don't normally review these types of businesses BUT I have to create one for Zack! I came in today as a new customer and was welcomed by him and Jim. I really like the way they serve their customers here. They don't apply pressure whatsoever about their memberships. They are very informative about the company, shoes, apparel, your feet dimensions, etc. You either like it or you don't. It's hassle free. Zack taught me about different shoe companies and presented different shoes and their capabilities. He is non-judgmental and is very supportive of what you like but will present new knowledge about what other shoes have to offer as an option. We got to talk a little about our lives and our passion for shoes and how important they are in our everyday lives. He's so passionate about what he does and deserves many blessings. I literally didn't need a computer; he answered all my questions and more. Zack is the man! They have lots of options from shoes, nutrition, apparel, watches, music to even watches. Not to mention, they even have tools to help with massage and recovery. This is a runners playground for sure. I'd love to come back again! Huge thank you to Jim and Zack. read more

Road Runner Sports - THE LIGHTEST SHOE I'VE EVER FELT AND HELD. CRAAAAZY!! - Shoe Stores Near Me - Campbell, California

We love Road Runner Sports. Even though I didn't get to experience the fitting there. The selection of running shoes tailor to my needs when I'm working out. I like that with membership you have 90 days to buy and try it, if it doesn't work out. Can exchange for another pair. I wanted to fall in love with the new Brooks Ghost 16 because I've owned a pair of Brooks before but I stuck with ASICS. Just light on my feet and great for working out. You get what you pay for and it's a great sweet deal! read more

Road Runner Sports - Shoe Stores Near Me - Campbell, California

Teo was really helpful explaining Ortho support inserts and we left with some really comfy socks. Great experience today!

Came to check out the store last month for some running shoe recommendations and they had a super cool shoe feet scanner to determine your perfect size and fit! The scan is free and also tells you about ankles, size, flat vs high arch and wide feet. Missha helped us out and gave us super good shoe suggestions! She definitely knew her stuff about all the different type of shoes and socks that would suit us best!! They also had treadmills to try out the shoes and some other accessories for running and hiking! read more

I left the store feeling a bit disappointed. I hadn't gone for a run in a while and was excited to treat myself to a new pair of running shoes. However, my experience didn't meet expectations. When I first walked in, it seemed like no one was interested in helping me. I stood by the shoe wall for about five minutes before a gentleman finally approached and asked if I had been helped. He was polite and offered to bring me a few options, which I appreciated but after that, he disappeared and never returned. Another associate came out of the back to check for other customers. When another person entered, she immediately started helping them. I tried to catch her attention after she finished checking them in, but she seemed reluctant and almost annoyed to assist me. She asked if someone was already helping me, and after I said yes, she tried to pass me off before begrudgingly asking what I was looking for. I showed her a shoe and asked for a larger size. She went to the back but returned a few seconds later to say they didn't have it. so quickly that it didn't seem like she even checked. At that point, I felt unwelcome and decided to leave. It was disappointing, especially since I was genuinely looking forward to making a purchase. I'll be doing some research and taking my business elsewhere. read more

I just started to train to do a full marathon in the next year. I haven't been to Road Runner Sports since over a decade when I did my last half marathon. I needed to get good running shoes and wanted to get properly fitted. Came here on a Tuesday afternoon and immediately was greeted by one of the employees. She checked me in and told me someone will help me. The nice employee, Jason assisted me in getting my shoes. I did the whole foot scan and fit finder. I kind of knew what shoes I wanted to check out and luckily the ones I was thinking of, were one of the shoes recommended for me. I tried on several different pairs of shoes and finally decided on two pairs. Check out was smooth and overall experience was good. They do have offer a VIP membership which I did get. Tried on my new shoes for a run and my feet didn't hurt. I'm happy with my choices. read more

I had an elaborate and amusingly high tech fitting here, no wait as it was lunch time. So the guy, who's name I forget (sorry), walked me through these various machines that measure your ankles and tendons and foot pressure and probably other stuff too. Pretty cool, not sure if it helps a lot but it's fun. We get done and he also makes custom insoles for me, based on my type of running. If you have any joint or tendon issues the salesman can figure it out through the machines and account for that. When it's time to pick a shoe... my goodness, they have hundreds. If you don't come in knowing what you want you're kind of at the mercy of the salesman and your budget, because they have so many at so many price points. And the colors! Personally I am not a fan of flashy workout gear, but if you are then you're in luck - they have every color and combination of colors you could want. I ended up with a pair of nice gray running shoes which I've put about 10 miles on so far. And so far, so good. My feet stay cool and dry and the fit is really excellent. I don't notice my feet at all running, which is what I wanted. Price-wise this place is not cheap, I spent over $200 on the shoes and insoles. Obviously this can vary but for me it's a pretty high price for something that will wear out in a few years. But on the other hand, good running shoes can make a miserable, boring, yet necessary evil like cardio less unpleasant. So for me it's money well spent. read more

Road Runner Sports - Choices after going through the fit finder - Shoe Stores Near Me - Campbell, California

Zack and team really helped. I explained my situation at the other store. They helped me understand the different options and gave me a bunch to sneakers to choose from. I would recommend this store and team. read more

I want to give a shoutout and a well deserved acknowledgement to Joe, who helped my brother and mom get fitted for shoes. Joe was incredibly patient and helpful! My mom was the only one who bought shoes, and we declined on the insoles. I truly appreciated that he even told her to be aware of certain areas of her foot, and that if there's irritation she may need insoles just for foot health. I appreciate that he cares. Thank you Joe for your patience and knowledge! Your hard work does not go unnoticed. I'd highly recommend this location just for Joe's service. read more

Was in the store for 30 minutes and even stood in the check in area and not one person made eye contact or bothered to say they will be right with us. Plenty of other shops with respectful customer service read more

My daughter was referred here by her chiropractor for special custom inserts for her running shoes. Little did I realize that used to work a mile from here a long time ago, well before this store existed. This store reminds me of another high end "Feet" store closer to home in Pleasanton, with the exception of the custom insert capabilities. Upon walking in, I was amazed at the vast shoe selection available as well as some running gear and clothes. I immediately thought that finding a shoe would be very easy. This is a high end store, and around us, we saw very attentive staff helping a handful of customers. There's a section to sit while you're waiting for help. In the meantime, I had my daughter look at the shoes. There were a few staff members waiting around and talking to each other, not helping customers. We tried to get their attention, but to no avail. We waited for over 20 minutes for someone to even greet us. That's not what I would expect of this store. Once someone came over, he seemed very uninterested in helping us. He would talk to us and not look at us, and instead looking at other parts of the store. After getting my daughter's size and shoe preferences, he went away for a good 10 minutes before dropping shoes off to us. Then he would walk away again. I saw other staff members staying with their customers throughout their time in the store, but ours wasn't like that. Each time we needed help, it was a 5-10 minute wait. This resulted in a shoe store visit of almost 2 hours. The custom inserts were created for her and we initially thought they were going to make a difference. They didn't. In fact, they hurt her foot even more. Not the store's fault, but not worth $100. The most attentive our salesguy was with us was during checkout when we bought almost $500 in products - the inserts and 2 pairs of shoes. And then he was trying really hard to upsell their preferred shoppers program and seemed frustrated when we declined it. I was very disappointed in my experience here. Shoes are shoes - there are many high end running shoe stores in the Bay Area with similar selections of shoes. I go to these stores for the experience and service. I saw others getting much better treatment than we were, and that was really frustrating. The only reason I gave 2 stars rather than 1 was due to the vast amount of shoes they have to choose from - if you can't find a shoe here, you're probably not going to find it anywhere else. read more

Terrible experience. Walked in and we were promptly greeted and told someone would be right with us. 4 employees, all helping someone, fine. But once an employee was free to help they instead moved onto someone who had just walked in after we had been patiently waiting for about 15 minutes, not even an acknowledgment of our presence. And while I appreciate they were intently helping customers, their inability to multi task or even acknowledge the presence of my son and I, left me not wanting to patronize their business. read more

Placed the order and cancelled itimmediately (before they shipped it out) hoping to use the credit to buy another shoes. Contacted more than 3 times about this. Slow to solve this. Blamed the "accounting department" for the delay. Called again and again, eventually after 9 calendar days, the rerpresentative said she would "bump it up to the accounting, but could still take two more business days". I immediately cancelled my VIP membership and don't want to have anything to do with them anymore. Already spent 1500 with them but regretted about that. Besides that extremely unpleasant incident, their selection of shoes is quite limited. Many models are lacking the best colors. Also other place has better return policy (some 365 days) than their membership. -------------- Appended 2025/02/06: Thank you for contacting me in the below , "Social Media Specialist", asking me to contact you via email, "email us at customerreviews@roadrunnersports.com - be sure to include your tel # and reference this review.". I will just post my answers here: 1. No, thanks, I don't want to contact you via that email, and "include the reference number and telephone". If you are sincerely enough to reach out to me, you can find the order number in the screenshot and find my account. 2. You want me to write you? And "reference this review"? What were you thinking? You thought I was just writing this as a bargain? No, I don't want anything from you. I don't want money or return or solving this problem. You can't make me any offer to make me change my mind to remove this review or say good things about your company (which should be what "Social Media Specialist" is for). I wouldn't change this post. My time and patience is way more precious. Your company wasted my time, ruined my mood, no money can buy that back. read more

Road Runner Sports - Proving that I placed an order - Shoe Stores Near Me - Campbell, California

No one answers the phone! I have been on hold for 15 minutes. I doubt they are this busy on a Monday at 10:00am. . read more

I am a VIP member here and I've been shopping here for many years. The prices are OK and they give you a decent rebate but unfortunately the stores always understaffed. Today I had to wait about seven or eight minutes before someone could even come to the register and greet me regarding a purchase. It's unfortunate, but I'll probably cancel my membership here before it renews again because of the frustration of the understaffing which is constant and has never changed over the past 5 years. read more

My partner and I visited on a Saturday, and the store was clean with a great selection of shoes. We were excited to try on walking shoes but struggled to get help. After browsing for 10 minutes, no associates approached us or acknowledged we needed assistance. We looked at other products, hoping for a lull, but another 5 minutes passed without help. We sat on a bench and noticed new customers were being added to a waitlist on iPads at the door. It was frustrating to realize this was the process--no one informed us, and there wasn't a clear self-check-in system. I added my name to the waitlist, but after waiting over 30 minutes total with no progress, we left. I ended up ordering the shoes online, where returns are free if the size doesn't work. Honestly, why bother visiting the store? read more

Never been to a shoe store like this one. It's a total experience of customer service. They check you in ,(be prepared to wait) ask what your needs are.(Walking, running,ect) assign someone to measure your feet. Then they get some insoles prepared for you. Next I was bought out 4 different shoes to try out. They ranged in price. Note there are no prices anywhere. You have to ask,or already did your research. It's nice to have all the shoes available to try on. All told I was there for over a hour trying on shoes . Finally I was able to find the right shoe. The only negative was that they try to push accessories and others stuff. If you love being catered to. Then this is the place to go read more

Hi Road runners can you please update the hours? On yelp it says that it is open until 7:00 pm so when I got here at 6:15 pm I was surprised to see the doors closed. There is a sign that says that they close at 6:00 pm but it the online hours do not reflect that. It would have been nice to know before making the trip here, I hope this helps you guy out. Have a great day :) read more

Road Runner Sports - Outside - Shoe Stores Near Me - Campbell, California

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I've been shopping at RRS for over a 15 years. They have a great selection of shoes. It's the main reason I buy shoes here because of its availability of brands and models (most of the time). But the biggest problem is their sales tactics for memberships. I've gotten first hand and see it happen to others so many times. A sales associate will offer you a "Free' membership upgrade which is a paid annual membership. They'll try to convince you by saying this "Free - No cost" upgrade and we'll give you 20 percent discount on your first purchase. Keep in mind that a year from then you'll get charged $50, $70, or $100 on your credit card. The charge will be some weird name and won't list Road Runner Sports. Most people who agree and sign up do not realize that it's an annual payment. The sales associate never mentions that part. They'll constantly refer to it as a "free upgrade" which is essentially saying, "We won't charge you a fee for putting you on an annual subscription". It's extremely deceptive. For me, I'm a member, but I chose to be because I buy a lot of shoes from them and I get value out of it. Go to their website, read up on each of the membership tiers. For some people it may benefit them and in that case sign up. But it's a choice you are informed about. Unfortunately, I have a couple of friends who rarely buy shoes there who had memberships for years and didn't know it. And in order to cancel you have to call and go through a series of representatives to get it done. At the end of the day their store is clean, nice looking, and have a big selection of shoes but beware of their sales people trying to trick you into signing up for an annual membership. read more

Yesterday, I stopped by for my yearly purchase of Brooks - Glycerin. This time I was helped by Andres. Staff are all friendly but Andres was particularly attentive and knowledgeable. I purchased my Glycerin GTS for more stability. I also bought a second pair a Hoka for gym and walking. Thank you Road Runner Sports and Andres! read more

Huge shout-out to Zach who helped with me with a return yesterday. When I came in I could tell they were a bit short handed and were quite busy, even with everything going on Zach brought the best energy and turned my day around. I had walked in frustrated with the day and his demeanor and positive attitude influenced mine. He went out of his way to ensure I got exactly what I needed, knew the products inside and out and helped me with an exchange. I walked out with a smile on my face and a new outlook on the day thanks to him! read more

Road Runner was recommended to me a while back by my sister. With Taji beginning, I decided to treat myself and celebrate with a shoe/foot care splurge! I called ahead and was told it's best to come before 7:30pm to get the full experience. I'm so glad I listened! Came into the store around 7:15pm and left about an hour later with new shoes, custom inserts, and oodles of socks! Andy was incredibly helpful and really went the extra mile to make sure I left with inserts that fit my foot/shoe size. He even made two different sized inserts to be sure. I am really excited to try the RoadRunners Sports socks for plantar fasciitis and wide feet. I can already feel the difference. If the price scares you, just remember that your comfort and caring for your body is worth it! Thank you, Andy, for your time this evening! Hopefully we see you again! read more

Road Runner Sports - Portion of my haul! Money well spent! - Shoe Stores Near Me - Campbell, California

It's been a while since I bought running shoes and I'd been having issues with fit and pain so I wanted to see a professional to get a second opinion. Benjamin helped me make custom insoles and recommended some shoes for my needs. I felt confident with the two pairs I left with and I'm glad I came. I feel ready to hit the pavement and the gym with my new shoes. Thank you Benjamin for being so helpful! read more

CJ was absolutely awesome! Great attention to detail on our latest pair of insoles. Definitely going to ask for him again.

Just left road runner and have to say Zack was awesome to work with. Love the shoes and can't wait to see how they improve my life, but WHEN I reccomend people here it will be because of Zack and the customer service he showed me. read more

This is a follow up to my review from 2/5/24. My account continues to be used, and somehow I'm still accruing points. Even after receiving a confirmation email from webcustomersupport@roadrunnersports.com stating that my account would not be renewed. I recommend going across the street to sports basement, service is better because you don't have staff pushing product, selection is the same, and the value is the same if you're not a member of Road Runner. read more

My family members have gone here many times and always have had a great experience until today, I went in looking for running/walking shoes. Pedro was not helpful at all, I have an account there and he didn't care to look it up. I asked for insole recommendations since my feet have been hurting and he did not address my issues at all. It was very frustrating being attended my someone who doesn't want to help you. read more

It is ridiculous to be put in a waitlist when you know exactly what you want since you're a frequent shopper. Just get me the shoe so I can get in and out. What a dumb process. And why is this place always such a backed up lame place. I can easily get my shoe elsewhere and online but I happened to be around the area. Change your ways. It is not efficient AT ALL! read more

Was looking for a good pair of running shoes to kickstart my workout routine and my brother recommended this place. So glad I was able to stop by and get a little analysis! Kacey was awesome..shout out to kacey for making my first time experience pleasant. She walked me through the process and explained the reason behind what she was doing in order to gage what shoes would be the best fit. The 3D Fit scan was very interesting and informative. I loved that! I loved to learn about why I might need this type of cushion versus a different kind. Kacey chose a few shoe selections/ brands for me to try on based on the information she gathered. Some didn't work out BUT I ended up leaving the store with not one but two pairs of shoes for my jogs. I learned to identify what was best for my needs. Kacey also gave me a tip of how to do a racers loop- thank you! Very happy with my experience and look forward to returning in the near future. read more

Road Runner Sports - Inside - Shoe Stores Near Me - Campbell, California

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Love Road Runner Sports, been going here for over a year for all my shoe needs. The VIP program is a great deal if you're purchasing shoes throughout the year - 90 day wear policy is awesome. The team here is great as well, Zack has been helping me with my shoe needs and he's been great to work with. Love the team! I recommend getting here early if it's your first time since it can get busy (for good reason). read more

I've passed by this location many times, but it was my first time finally stepping foot inside this week! I didn't have any expectations, but I ended up being amazed at how many options they had for shoes (varying on use/workouts). The purpose of my visit was to check out the pickleball shoes, and to my surprise - they had a selection! Not a small one either. Being able to see and try on shoes in store with the expertise of an associate made a big difference. It saved a lot of time finding the best pair instead of trying on 10 pairs - we just tried on a couple! I was genuinely impressed with the staff's experience level and knowledge on what shoe was the best option based on complaints and compliments on the first one tried on. I didn't use their treadmill or other state of the art machinery, but it was cool seeing the demonstration. You can get an in depth recommendation based on a variety of tests and factors, if you're looking for your next pair of daily shoes! Since I came in for a simple workout shoe, it wasn't necessary to use any of those gadgets. My only complaint is the only way to get a legitimate return policy is by signing up for their VIP membership, which felt like a cash grab. I've never been to a place where I had to invest/pay to have the option to return something. read more