The selection of shoes was excellent and I easily found qualified help as well as shoes 30 percent off. The sales associate had immediate knowledge like if the item was waterproof and they proactively added nice socks which made the shoes work. Otherwise they did not fit. I also liked that he gave me a nice pro briefing on gators which are another snow solution if you have high or low shoes. A second sales guy made sure the shoes had the right discount tag. I was ignored for an hour a different store the day prior. It was nice to have regular service again! This restored my faith in good customer service. read more

REI - A sock the associate suggested that worked out perfectly - Bikes Near Me - San Jose, California

I went to REI yesterday to buy some hiking boots. I asked the person for help and he said he had to help someone else but didn't bother to send one of the many other workers to help me. Another worker came by and asked other people if they needed help. I had to flag him down to get help. I basically did research using Gemini about what to buy as no one wanted to help. So I had the guy just get me the boots I picked with Gemini in two sizes. Then I had to get him to help me decide which of the two sizes to pick and he seemed reluctant to help. I finally got him to check where my toe was in the boot and advise me. I was very tempted to just buy them online more cheaply but was nice and gave them my business. I let folks there know I wasn't getting good customer support but no one did anything about it. I asked for a bag when I checked out and they said they don't give bags anymore. I was also going to get hiking socks from them but decided to get those online because my generosity in buying from them just extends so far. read more

Nice big and open parking lot. Apparently there's construction going on one side of the parking lot and I heard houses are getting put up, but I'm not too sure. Nevertheless, this particular REI has a really big location as well as a discount store in a smaller building, that's just about 20 feet away from their actual store. They always have a great selection of camping/hiking and outdoor equipment! I've bought some great hiking shoes here that were waterproof and currently just got a great jacket that is very lightweight and incredibly warm or at least keeps the wind off of me when I hike. Some things are little overpriced but within inflation everything seems to be expensive so whatever. That's why I always like checking there secondhand items first and then coming to the actual store. Great idea! read more

REI - Love this company's idea on recycled shoes! Hee - Bikes Near Me - San Jose, California

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Replace my bike tire for $24 and even the jogging stroller $24 too. With the coop discount. Was done in about 3 hours.

IMHO I picked a great time to visit REI to redeem a member reward since a clearance sale was going on! I wasn't exactly sure how much my reward was, so a nice young lady at check-out confirmed the amount I had to redeem. I had two weeks to spend it, or it would expire. I was happily surprised to see a lot of clearance racks and other sale items to peruse. I am definitely a sale shopper, so this was looking pretty good for me. I found some cute lightweight hiking socks for $24.95. That's a lot for me to pay for one pair of socks but if I had to, my reward would cover it. Then I remembered that I wanted to check out their backpacks. I was in the market for a nice travel backpack. Wouldn't you know it, I saw a 30% Off sign for the REI Ruckpack backpacks! The one I was interested in had a tag but no price on it, so I couldn't figure out what I would be paying. Wish they had a price check machine situated around the store... I had to wander the huge store to find a green vested REI employee, who was able to tell me the original price, $109, and then the 30% off sale price. The Rucksack isn't perfect (the water bottle holder wouldn't secure my Hydro Flask safely), but the sale price minus my reward, made it a great deal. If I don't like it, I have a year to return it. (I think it's a keeper!) No, I didn't buy the cute socks. The backpack was enough. Thanks REI! I'll see ya in another year at your next clearance sale! read more

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Worst bike service ever. Do not use for any technical work. (They might be good for fixing flats.) Bought 2 new tires to be installed and needed a noisy creak near bottom bracket investigated. I knew I was in trouble when I picked it up and the tires were installed on the wrong wheels. 2.4" Maxxis Downhill Rear was on front wheel; 2.5" Maxxis Downhill Front was on rear wheel. Note that these names are printed in big font on the sidewalls. What a lame, rookie error. Staff had no excuse other than "Mistakes happen." Then riding it home, the creak was worse then ever. Brought it to a knowledgeable shop who said bottom bracket was installed incorrectly. Wrong size spacers on one side; no spacer on the other side. Probably never needed a new bottom bracket. REI trashed my Chris King bracket which never needed replacement. Will I go to REI again? Yes. For clothing on sale. Never again for bike work. read more

My favorite REI store. Store layout is easy. Very clean and organized. Plenty of parking. REI has everything you need, especially for camping. I already dropped a few $$$ for camping goods here. Definitely recommend you to wait for the sales. REI has a great return policy. Also recommend you to invest in that REI membership, it's worth it especially if you need camping essentials, hiking stuff, anything athletic etc. read more

Wow! This REI is awesome! I hadn't been to this location in years, so little did I know that they went through a major renovation. The store is huge yet impeccably organized. It makes you want to roam around and check out every single thing! Not too long ago, I had gone to the REI in Santa Cruz and thought that one was the best one I'd seen, but this Saratoga/San Jose store is equally as great. The staff here are also very friendly and eager to help customers, which we appreciate! Even though my hubby and I popped in to pick up our online order (new snowboard woohoo!), we ended up wandering around the entire store. Athletic gear, footwear, snow gear, camping gear, gear you didn't even know you needed or that it even existed...they got it all! They even have heavily discounted returned items or gently used stuff (kind of have to be lucky with scoring a good find in that section but anything's possible!). And don't forget to ask about their membership program if you're not already a member. There are some really sweet perks with that too. We couldn't believe it had taken us so long to jump on the REI bandwagon, but we're glad we did! read more

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One of the premier stores for hiking and camping supplies in the Bay Area. Excellent customer service and a wide selection including bicycles. They sell high quality items so some choices can be expensive. HOWEVER, don't fret, there are many clearance items on sale. I've been going to REI for years and highly recommend them. Consider becoming a member for extra savings. read more

REI - Outside - Bikes Near Me - San Jose, California

I just had excellent help in their footwear department from Matthew (or Maxwell?) who really knew a lot about footwear and he was able to narrow down what would work for me and my needs expertly. read more

Employees here are always so kind and helpful. The store is also always in good shape! Things are in order.

In general, I love REI and I love this location extra because they have the REI co-op store right next door. Before they used to have garage sales once in a while to get rid of returned items. Now, with this co-op store, it's like they always have garage sales but you don't have to wait in a long line or fight other customers for something prescious. They are used items that are mostly still in good shape at a discounted price. If you're lucky, you might get yourself a really good deal. The only thing is all sales at co-op store are final sales, no return so make sure to check your item carefully before buying it. The main REI store is much bigger though and has more selection. You just have to buy at full price. They do have the clearance section which has a big discount: you still can try it out and return if it's not the right fit. Or wait until they have discount 25% (for members) off like this time. Sales ends May 29th so hurry!! You definitely should get their membership. It's worth it. Sometimes they even have special promotion to get free membership too. Keep an eye out for it :) Another great point about REI is they have 1-year return policy (even if you use it already) and very good customer service. I feel safe buying from REI knowing if it's not right for me, I can return it. read more

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Today I came in to look for new socks. I found what I needed plus some new trail pants. The store is clean and many of the employees interacted with me. In the past I did not have a great experience which I have emailed to the company. But today Carmen @ the register was very friendly and accommodating. She actually asked me for my membership phone #. She did not rush me or neglect to ask me for the number. We also looked next door @ the REI Co-op. My niece found boots and an insect repellant shirt. It was a great find for what she needed. read more

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Hello today I bought a mountain bike at this store in Saratoga I bought it online to pick up at this store we were waiting from 3:30 pm to 7:30 pm for them to deliver the bike the girl who helped us served us rudely and she is with my children no kindness from her name is Kim fortunately the bike did not come with pedals she took my children to show them the pedals when she showed them she left and did NOT finish serving us or finish closing the delivery I upset I spoke with another colleague of hers who would finish serving me and I took the bike without pedals very very bad the service is not comparable to the store "Bass Pro Shops" they have good service from the moment you enter their store good kindness, terrible service I did not come to ask them for the free bike to receive this bad service With that attitude from your worker, leaving us there without finishing the documentation, she left us waiting there like idiots and decided to go buy the pedals at another store. The service is terrible. Remember that customers take care of themselves, treat each other well so that they come back to buy more products and that with those purchases they can pay the workers. read more

Went to get much needed help on biking equipment! Josh and the team there were extremely helpful and kind! We were looking for multiple items and their team gave us valuable advice especially as a new road bike rider. Will be one of the go-to spots if I need anything bike related. read more

This is a solid REI shop that we found. It definitely has an emphasis on bikes and repairs, so it's definitely your go to for that. There's a wide selection of items for all your outdoor needs. We always like to go when there's holiday deals or specific member discounts. I love their variety of different shoe wear depending on the outdoor activity. My husband found some nice running shoes that he really liked. The staff was super helpful and different team members would check up on us. read more

Staff was super helpful. They happen to have exactly what I needed on hand in the store and I walked out with everything I needed within 10 minutes. Tons of parking. I was actually really shocked by their selection. I thought that there is no way that they're going to have exactly what I needed which was so specific. Bought: Two pairs of kids, climbing shoes. A kids harness I was really surprised that they happen to have the exact sizes of kids shoes on hand. I walked out of there, so happy they happen to have one last kids harness also. What are the odds? I thought I was going to have to order online and I was not looking forward to doing that. My kids love their new shoes and I no longer have to pay for the rentals. And the price ended up being really great especially since they accept gift cards. We are one happy indoor climbing family. Thanks to REI of Saratoga. The staff was ready to help in case we weren't able to find what we needed. They were ready to go online and provide what we needed. read more

I do not recommend visiting them at all. They were extremely unprofessional during my visit, and I am extremely disappointed with this location. I went to this location for a return for an unused item, went with a receipt and everything, but they immediately assumed I was "stealing". We had to go through a whole back and forth until they finally honored my request but did not show me any respect or even apologized for the whole situation. For a company that values community and outdoor values, this location should definitely know better than to disrespect their customers. I hope management retrains their staff and improve on their judgement, because this is extremely unacceptable. read more

What a great day at REI! Stopped in to get a replacement buckle for my Osprey Backpack. Oddly, the pack was made with two female ends for the waist strap. James, one of the employees, was very quick to help locate the replacement clips in the store. He even pulled me to the side and helped replaceme it right then and there. I was originally going to remove the stitching and put the buckle on, but he repaired my bag without having to cut any strings! I was extremely impressed with how helpful he was. His colleague also informed me of ospreys great customer service. Both associates were very informative A quick $6 fix for a bag that is going to be very useful on my international travels. read more

REI - Entrance - Bikes Near Me - San Jose, California

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Expensive! But loads of cool active wear Sports goodies Sports related shoes Accessories, tents bike equipment The works! Layout is cozy and convenient " Sock lane" is cool Go! read more

My favourite store . I bought a hiking shoes & some clothes it was so amazing comfortable, I love it . Pretty good quality. Lots of material available here. Great customer service & friendly.store was beautiful & very well kept organized. read more

Love REI and this location is great! The employees are super knowledgeable and helpful. They give great advice on any gear questions you have. Highly recommended getting a membership if you don't already have one. The Re-Supply, formally REI garage sale, is amazing. Before you would have to wake up super early and wait on a long line to be the first one on in hopes of getting something good. Now you can just drop by and see what they have anytime. You still got to be lucky to find the prime gear but they have great deals. Ive gotten a few basically brand new items super cheap here. REI is my go to shop for all outdoor needs. read more

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There's 20 staff in the area working even though there is not a lot of people and only 2 cashiers open when there are 9 of them. Because you under the assumption that there is not a lot of people, there are 10 people waiting in line. And when another person comes, and there are finally 3 of them open. One person leaves and it's back to two. But other than that, the staff are amazing, there are always great deals, and it's always a joy to come in! Just a little problem I noticed that made me a little upset read more

REI is probably one of the best stores out there. Customer service is great. Has good selection of products for all types of sports. Price is average for some items that never go on sale anywhere and they have decent sales from time to time. read more

Service is usually very good, unless the line at the cash register backs up. Management seems slow to step in and help. The selection here is ok. They don't have much of what I go for which is all things Vuori (women's). read more

Today I was in looking for a rain jacket that I had seen on their website, trying to get an idea of sizing. I found it, but I also found one that was from North Face that was on sale for half off. They didn't have my size, but Kathy, a sales clerk asked if she could help. Looking for a medium, I said. She looked it up on her phone and said the Santa Cruz store has 2. But don't go there without calling first. She looked up the phone number, and gave me the item number. She was so helpful. And yes, I got the jacket. For some reason, this is showing up as a review by my husband, but I am actually the one that Kathy helped. read more

Fantastic help by friendly staff. I'd like to specifically mention our great cashier Brian who was such a funny guy to talk to.

The staff here is super friendly and knowledgeable. It was nice to talk to another climber who has more experience than me who could give me direction on my next set of shoes. I'll be sending much harder after the advice and shoes I got from here. read more

REI - Climbing shoes - Bikes Near Me - San Jose, California

I am Deaf. I shop at this store frequently. I was so happy that an employee knows sign language. I was sooo thrilled that didn't need to reply on my phone to communicate. She was able to answer my questions regarding promotions. That person's name is Abby. Regarding the bicycle shop, I brought my bike in for some minor work. The head of the screw came off. I was worried. But I had faith in the folks to get this fixed. And, they did! Many thanks to them. (I was not angry. Many folks comment that when I am relaxed I do look angry.) read more

Went into the store for a backpack fitting after getting a new pack. Karen was extremely helpful. She knew many details about the packs and how to fit it on correctly. She gave lots of helpful tips. Highly recommend going in and asking for Karen's help for a good backpack fitting! read more

"Get Out" vibes. My sister and I went into this REI and I felt weird vibes, like I was not welcome. 5 minutes into walking around, my sister stated that she was being stared at by someone at the register. When she looked at him, he continued staring right into her eyes. All the employees kept staring at us, and only some of them asked if we needed help. read more

I love REI, especially the one in Saratoga. Was there yesterday shopping for travel pants. Stephanie helped me by answering all my questions and helping me find my size. She is so patient and knowledgeable. Stephanie is the reason I shop at REI for all my outdoor wear. She is the best. read more

The ski boot corner was too small, but one of the staff members, Brian, explained the ski boots in detail and taught me how to measure the size properly and what factors to consider. It was incredibly helpful. I was amazed that such a knowledgeable staff member was working there read more

Was just there looking for a pair of On CloudFlyer Road running shoes. First off no one in their shoe section greeted me or offered to ask if I am finding everything okay. 2 workers are working with an older women and one was just talking it up with an older man who never even bought shoes, rather chat the workers ear off. Right after the young kid walked to the back and never came back out. I'm standing there for 10 minutes waiting for someone to help and grab me a size for me. 15 minutes, 20 minutes. Gone! The fact of the matter I was willing, interested and ready to purchase the shoes from REI. They just LOST a $200 easy sale (shoe is $160 plus tax, easily $200 pair), just due to lack of customer service. So, I left and bought the shoes online. I would recommend save the trip, hassle of terrible customer service and gas. Here is the link for running shoes to save you a trip. Since this is all I did. Easy to order online through On Running and saves the hassle of terrible customer service. Which I'm sure their excuse is "because of COVID." Tired of that excuse, it's cheap and doesn't justify your lack of customer service and experience. https://www.on-running.com/en-us/shoe-finder?g_adtype=search&g_acctid=981-546-0205&g_campaign=%5Bn:GSN%5D%5Bm:US%5D%5Bl:EN%5D%5Bi:Brand%5D%5Bc:Shoes%5D%5Bcat:Shoe-Category%5D&g_campaignid=11864790435&g_adgroupid=113258998977&g_adid=571519929728&g_keyword=on%20running%20shoes&g_keywordid=kwd-10907955967&g_network=g&gclid=EAIaIQobChMIgtyUne2F-QIViT-tBh1MzwM9EAAYAiAAEgIZLvD_BwE&gclsrc=aw.ds read more

REI - Decided to not support REI and purchase them through the actually ON Company. - Bikes Near Me - San Jose, California

Abby was so helpful today in helping exchange my shoes for the right size. The whole process was smooth and easy and made my day. Thank you!! read more

Today I went to REI in Saratoga around 2:15pm on 6/24/23 to pick up an online order that I purchased. After picking up the item, I put it in my tote bag and decided to browse the women's clothing, and found some items I wanted to try on. In addition I wanted to try on the dress I just picked up. I was askew by the REI staff working the dressing room me how many items I wanted to try on, and then they got me a number, but then was shocked when she asked me to leave my bag outside and not bring into the fitting room. This was my soft handbag and maybe 16 inches and made from soft fabric. Hmmmm she clearly was concerned I was perhaps going to shoplift and put something in my bag?!?! I was so taken aback by this and said - you just game me a number for 3 items. Then she said she might not be there when I came out of the fitting room. Hmmm again!! . I told her I wanted to keep my bag with me - it has my valuables in it as well as the dress I purchased that I wanted to try on. I love REI and have been a member and customer for 25-30 years, and have never had anyone ask me to leave my bag outside of the fitting room and not bring it in. It made me feel horrible - and I'm pretty sure not consistent with the how REI would want me to feel as a longtime and valued customer. I will stay away from this REI after this experience- maybe they're trained to do this but if so no thank you to shopping there anymore!! read more

Can't go wrong with REI... when you can afford things haha... This is a pretty big location compared to the other ones in the Bay. The staff is really helpful and not really pushy. The layout can get a bit confusing so you'll probably need a few minutes to acclimate yourself. It's located in a large shopping center so parking isn't an issue at all. read more

I rented a backpacking pack from here and they made it so easy to do online. FYI they don't do same day rentals so make sure to plan ahead. I usually go to the Sunnyvale one but this one seemed much more well stocked as well as being well staffed. They have such a big variety of backpacks compared to my usual store. When I went to pickup the sales person was very helpful with measuring me to make sure the bag fit and helped me adjust it as well as showing me the features of the bag. I feel that the staff here are really knowledgeable and helpful with finding the right gear you need. Will definitely be back for other rentals and gear needs. Parking is easy as they have a big lot in a shopping center. read more

My sister and I decided to go to REI so that she could try on some hiking shoes for a very belated birthday present. We went with my 1.5 year old, and it was going to be our "afternoon adventure." boy, was it! We went to the shoe department and was greeted by a salesperson by the name of Olivia. She asked what we were there for and my sister mentioned to get some hiking shoes. She glanced over at the selection and asked what she had in mind. My sister mentioned a good pair of hiking shoes. She was quite sarcastic in her response (maybe both of our interpretations?) and said "well, here they are!". It felt as though my sister had to spell out exactly what she wanted, when in reality, she wanted to figure out what she wanted with the help of the salesperson. My toddler was being a normal toddler and Olivia had mentioned "can you make her not do that??" when she was stepping over some rope that precariously held a tub of socks. Taken aback, I said "uh okay." It took me a second to realize that this is not what customer service should look like at all. Olivia had gone to find a pair of hiking boots for my sister and when she came back I mentioned "Hey, maybe you're having a bad day or something, but I was just put off by your comments and the way we were approached." Her response? "uh okay, then you should leave. byeee" and she walked off. yeah. we were shocked too. Of course, then I spoke to the manager (cassy? i think). who was quite friendly and even offered my daughter a woody toy (gotta love toy story). We felt more welcomed there instantly and my sister's search for hiking shoes was resolved. TLDR: avoid Olivia if you have children. All other salespeople seem kid friendly. Know what you are looking for if you need to get shoes. read more

I love and live this store. Especially the shoe department they are super reliable. I was help by a young lady who had dirty blonde hair and her hair. Tied up. She was knowledgeable about which shoes was appropriate to wear especially on steep hills for my first time as a hiker with a toddler. I just want to say love the shoe she picked out for me. I almost lost my kid if I hadn't had the right shoe to hike in. Went hiking with my daughter and she decides to walk a bit off the edge of the cliff but thank god I had her close to me before losing the crazy 2 year old. I'm jus thankful the gripe of the shoes saved the close fall of my kiddo. That's to the person who works in the shoe department also In the clothing department. And everyone there your customer service is top. The value of the camping gear and shoes is well worth every penny. read more