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    REI

    3.9 (477 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Sue S.

    IMHO I picked a great time to visit REI to redeem a member reward since a clearance sale was going on! I wasn't exactly sure how much my reward was, so a nice young lady at check-out confirmed the amount I had to redeem. I had two weeks to spend it, or it would expire. I was happily surprised to see a lot of clearance racks and other sale items to peruse. I am definitely a sale shopper, so this was looking pretty good for me. I found some cute lightweight hiking socks for $24.95. That's a lot for me to pay for one pair of socks but if I had to, my reward would cover it. Then I remembered that I wanted to check out their backpacks. I was in the market for a nice travel backpack. Wouldn't you know it, I saw a 30% Off sign for the REI Ruckpack backpacks! The one I was interested in had a tag but no price on it, so I couldn't figure out what I would be paying. Wish they had a price check machine situated around the store... I had to wander the huge store to find a green vested REI employee, who was able to tell me the original price, $109, and then the 30% off sale price. The Rucksack isn't perfect (the water bottle holder wouldn't secure my Hydro Flask safely), but the sale price minus my reward, made it a great deal. If I don't like it, I have a year to return it. (I think it's a keeper!) No, I didn't buy the cute socks. The backpack was enough. Thanks REI! I'll see ya in another year at your next clearance sale!

    REI Saratoga/San Jose
    Giselle M.

    Wow! This REI is awesome! I hadn't been to this location in years, so little did I know that they went through a major renovation. The store is huge yet impeccably organized. It makes you want to roam around and check out every single thing! Not too long ago, I had gone to the REI in Santa Cruz and thought that one was the best one I'd seen, but this Saratoga/San Jose store is equally as great. The staff here are also very friendly and eager to help customers, which we appreciate! Even though my hubby and I popped in to pick up our online order (new snowboard woohoo!), we ended up wandering around the entire store. Athletic gear, footwear, snow gear, camping gear, gear you didn't even know you needed or that it even existed...they got it all! They even have heavily discounted returned items or gently used stuff (kind of have to be lucky with scoring a good find in that section but anything's possible!). And don't forget to ask about their membership program if you're not already a member. There are some really sweet perks with that too. We couldn't believe it had taken us so long to jump on the REI bandwagon, but we're glad we did!

    Outside
    Brian B.

    One of the premier stores for hiking and camping supplies in the Bay Area. Excellent customer service and a wide selection including bicycles. They sell high quality items so some choices can be expensive. HOWEVER, don't fret, there are many clearance items on sale. I've been going to REI for years and highly recommend them. Consider becoming a member for extra savings.

    Gloves and hat section
    Ngan N.

    In general, I love REI and I love this location extra because they have the REI co-op store right next door. Before they used to have garage sales once in a while to get rid of returned items. Now, with this co-op store, it's like they always have garage sales but you don't have to wait in a long line or fight other customers for something prescious. They are used items that are mostly still in good shape at a discounted price. If you're lucky, you might get yourself a really good deal. The only thing is all sales at co-op store are final sales, no return so make sure to check your item carefully before buying it. The main REI store is much bigger though and has more selection. You just have to buy at full price. They do have the clearance section which has a big discount: you still can try it out and return if it's not the right fit. Or wait until they have discount 25% (for members) off like this time. Sales ends May 29th so hurry!! You definitely should get their membership. It's worth it. Sometimes they even have special promotion to get free membership too. Keep an eye out for it :) Another great point about REI is they have 1-year return policy (even if you use it already) and very good customer service. I feel safe buying from REI knowing if it's not right for me, I can return it.

    Lyn N.

    Today I came in to look for new socks. I found what I needed plus some new trail pants. The store is clean and many of the employees interacted with me. In the past I did not have a great experience which I have emailed to the company. But today Carmen @ the register was very friendly and accommodating. She actually asked me for my membership phone #. She did not rush me or neglect to ask me for the number. We also looked next door @ the REI Co-op. My niece found boots and an insect repellant shirt. It was a great find for what she needed.

    Entrance
    Redmond M.

    What a great day at REI! Stopped in to get a replacement buckle for my Osprey Backpack. Oddly, the pack was made with two female ends for the waist strap. James, one of the employees, was very quick to help locate the replacement clips in the store. He even pulled me to the side and helped replaceme it right then and there. I was originally going to remove the stitching and put the buckle on, but he repaired my bag without having to cut any strings! I was extremely impressed with how helpful he was. His colleague also informed me of ospreys great customer service. Both associates were very informative A quick $6 fix for a bag that is going to be very useful on my international travels.

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    5 months ago

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    11 months ago

    Replace my bike tire for $24 and even the jogging stroller $24 too. With the coop discount. Was done in about 3 hours.

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    Employees here are always so kind and helpful. The store is also always in good shape! Things are in order.

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    Fantastic help by friendly staff. I'd like to specifically mention our great cashier Brian who was such a funny guy to talk to.

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    Page 1 of 12

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    Review Highlights - REI

    I needed hiking shoes and my plan was to try them on in store and look for them on Amazon (for less).

    Mentioned in 26 reviews

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    Sports Basement

    Sports Basement

    4.4(497 reviews)
    3.2 mi
    $$

    For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

    "Best Footwear Experience--Ask for Steve!"…read more I've been to countless running and shoe stores over the years, but my experience at the Campbell Sports Basement was on an entirely different level. If you are looking for new shoes, do yourself a favor and find Steve in the footwear department. His knowledge is genuinely unmatched. He didn't just point me to the newest or most expensive model; he took the time to understand the mechanics of my feet and explain the nuances of every shoe we discussed. He even had me running down the aisles in various pairs to ensure the fit and feel were perfect. It was easily the best customer service I've ever had, better than some shoe speciality shop! To top it off, I found out about their "Love Your Purchase" return policy. It's a total game-changer--knowing I can actually test these out and bring them back if they don't work for my feet gives me so much peace of mind. Between Steve's expertise and the store's return policy, I won't be going anywhere else for my gear.

    Photos
    Sports Basement
    Sports Basement - ON Cloudsurfer 2

    ON Cloudsurfer 2

    Sports Basement

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    Bass Pro Shops - Easter goods for the kids

    Bass Pro Shops

    2.8(747 reviews)
    6.9 miBlossom Valley
    $$

    Went to this location again, let's see if there are any changes:…read more Parking is shared with the other businesses in the area, and there is still enough parking spaces. The service is still nice and friendly and the same as before. The selections are too many to count, this absolutely fantastic , with a wide range to choose from. The selections are so many, you have to really take your time and figure out what you're buying priorities are before you come to this location. The values for your dollars goes a long way with prior planning. This is another 4 star Visit: Just an insider note from a person that comes here more than 2 time in a year; The 49er's Frequent this location on an Ea

    I've purchased several items, including firearms over the last few years. I really didn't mind the…read morelong waiting times because I thought the customer service was pretty darn good; I've dealt with really helpful employees here. Today was a different story. I scheduled online to complete the ppwk to pick up a firearm for Wednesday, April 29th @ 9:00am. I know that getting there early on the weekdays is the key to not having to wait in line. I got there about 9:02am. I told the gentleman, a middle-aged Latino man with a gray beard and mustache, at the gun counter that I had a 9:00am appointment. He told me that he wasn't ready and was still setting up and to join the queue by registering at the kiosk. I registered at the kiosk and got a text from Bass Pro at 9:35am that my 9:00am appointment had been cancelled. Now, I was number five in the queue and it was now 10:45am. I had to leave for another appointment. I was not a happy camper. Driving to my next appointment, I called for a manager. I told Marcos the situation and he would get back to me to investigate what transpired. He called and left a message. His message relayed that I didn't get there until 9:16am and that there were several customers ahead of me so my appointment could not be accepted. That was the most ridiculous thing I ever heard; someone was trying to cover their @ss or @asses. This will be my last purchase at Bass Pro stores and I will shop from an independent store where they take accountability and take care of their customers.

    Photos
    Bass Pro Shops - Hunting

    Hunting

    Bass Pro Shops - Entrance

    Entrance

    Bass Pro Shops - Sunny day | May 2023

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    Sunny day | May 2023

    Sportsmen's Supply

    Sportsmen's Supply

    3.5(259 reviews)
    3.1 mi
    $$

    Stopped in for the first time earlier today on the recommendation of another well-respected local…read moregun shop for where to sell used firearms. They do cash trade-ins day-of-sale unlike most gun shops in the area that only do consignment. They take the time to properly appraise what you bring in, make sure it's legal for sale in California and make sure all the required paperwork is filled out properly. Their prices are generally fair market value from what I've seen considering it's a cash-day-of trade-in. You'll be waiting for maybe an hour at most here to get paid for selling your stuff instead of the weeks that you would with a consignment sale or what passes for a private-party transaction in CA. Could you potentially get more selling privately or putting your stuff on consignment and waiting for it to move instead? Maybe, but their way of doing things avoids a lot of the multiple trips and waiting time that comes with doing either of those other two options instead in California. I would definitely recommend coming here if you have guns you need to sell urgently or if you would just rather not deal with selling on consignment or arranging a private-party sale yourself.

    Surprised by the lower ratings. My experience was top-notch. Chris the manager was great. I left…read moreinformed and confident, thanks to him. He patiently answered all my questions and spent a long time with me to make sure I was taken care of. Kudos to him!

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    Sportsmen's Supply
    Sportsmen's Supply
    Sportsmen's Supply

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    Helm of Sun Valley

    Helm of Sun Valley

    3.4(161 reviews)
    1.4 miWest San Jose
    $$

    Just wanted to give a huge shout-out to Thomas! I was a little hesitant to visit this store after…read morereading some mixed online reviews, but Thomas totally blew us away. He was amazing! We needed snowboarding gear - the whole shebang - and he spent ages with us, patiently explaining all the differences between boards, boots, gloves, the lot! He even made sure we got a helmet that actually fit (which is harder than it sounds!). It wasn't just about selling us stuff; he really made sure we got exactly what we needed. And he mentioned their snowboard service, to get the snowboard ready to use, which was a lifesaver knowing we're total newbies! Seriously, we were in the store for about four hours, and Thomas was fantastic the entire time. He's super knowledgeable and friendly - he made the whole experience fun, not stressful at all. He deserves a massive pat on the back (and maybe a bonus!). Also the whole store was 50% off which made it a deal to get everything needed for the rest of the season and into next!

    Worst experience ever. It should be 0 star. Long story short, they sold my daughter a wrong size of…read moreski boot, and even with a wrong sized liner inside the shell last year. The guy work there is rude and refuse to acknowledge mistake and blame us and my daughter for it. Today we came in to get my daughter a new ski boot since she feels the boot is not comfortable. They fitted my daughter 17.5 today, but the boot we got last year is 18.5. Surprised by this, we actually found out they sold us a boot of 18.5 shell with 17.5 liner last year! When I asked the guy (who seems to be in charge) how it happened and what can we do, he became rude and says that the boot is trash now and it doesn't matter what they sold us last year. He even blame my 6 year old daughter for walking on the toe. Sure the boot has some wear on the toe pad but come on, you blame a 6 year old girl for your own mistake? When we look closely, the liner can move a lot inside the shell. I cannot imagine how my daughter was able to ski 40days last season with ski team. I told him she can get injured due to this. You know what he says? "Ski is dangerous sport and you can get injured in lots of ways". COME ON! All I wanted was some professional opinion on how to deal with a mismatch between shell and liner and an apology on their mistake. But the response I get is this. What further puzzled me is that how come they boot fitted my daughter 18.5 last year and 17.5 this year. Apparently they don't know what they are doing, or not willing to do it correctly.

    Photos
    Helm of Sun Valley - The Crew - Sugar Bowl Bus Trips

    The Crew - Sugar Bowl Bus Trips

    Helm of Sun Valley
    Helm of Sun Valley - Nordica hot rods from Helm

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    Nordica hot rods from Helm

    Road Runner Sports - Inside

    Road Runner Sports

    4.0(632 reviews)
    3.4 mi
    $$

    Was awesome, no complaints selection I was able to find everything I need, you always get more for…read moreyour money. I had the pleasure to work with Jim, great experience!!!! I highly recommended.

    Highlights: * Highly recommended if you need more…read morecomfortable or more supportive shoes * Fantastic service * Pleasantly surprised by VIP program VIP program I'm generally skeptical of rewards programs though this has to be the best one. I'm not a fan of the membership fee though they'll tell you you that you can cancel before the fee hits. & Do I recommend? I have recommended this place. When my mom needed better shoes, I brought her here. They did the walking gait analysis and found a shoe that fit. She might have later returned the shoes though she found the custom insoles and socks to be the thing she was needing for a better gait. & Service I appreciate the service. Every rep is honest with me and I walk away knowing I got a good shoe. Sometimes I walk away with nothing. Never have I been pushed to buy. If anything, I've had to wait a long time to get help because other customers know the value and they're also shopping here. & Price The prices are very reasonable if you factor in that you're probably getting the right shoe and (if you want) the right accessories (insoles, socks etc) and the VIP program. Their prices are the same as manufacturer websites but the perks are far better at Road Runner. & My experience I came in knowing the type of shoe I need. I have done the analysis before so I gave specifics. They brought over some shoes to try, discussed and after several options, ended up switching brands (Saucony to Asics).

    Photos
    Road Runner Sports - My new running shoes!

    My new running shoes!

    Road Runner Sports - I liked these Hokas but not the color way

    I liked these Hokas but not the color way

    Road Runner Sports - Another pair of ASICS that were waaaay too bouncy

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    Another pair of ASICS that were waaaay too bouncy

    Nike Factory Store - San Jose

    Nike Factory Store - San Jose

    3.7(159 reviews)
    0.4 miWest San Jose
    $$

    This is a very nice Nike Store 4 levels of all you'll need to find…read more I walked in as soon as they opened at 11am on Sunday and every employee was ready to work and very helpful on every level literally. I found what I went in for and left but overall very nice store and I can definitely spend a lot of time in if giving the chance to but I was in a rush. I honestly prefer an outlet chain of Nike only because of the value we can all get in outlets but this place is good if you can afford full price.

    This was a planned stop 49 miles south of and en route to Sn Bruno and San Francisco…read more My wife is very active and I figured part of her birthday week and present would be a nice stop at this Factory store. She did not know till we parked by the store. Pros - A) Big store and a huge selection of shoes B) Great prices C) They did have shoes in extra wide ( for me) D) The best part - Joshua at the checkout - stellar, classy, took ownership, fun, solid, amazing skills, a natural people person and hopefully one day the president/ owner of his own company because he has it all. Kalevee- what a sweet, kind, hardworking and focused individual who was so patient and went back to the warehouse 3 times looking to find us the best fits and options. Another silent superstar who lead by example and his superior actions. E) We did pick up 3 pairs at great bargains. They applied the Nike app discounts as well. Thanks again Joshua. F) Loved the apparel section G) Line moved very quickly for a busy Saturday afternoon. Cons - none store related. Just a very tight parking lot with small spaces ( we had a big SUV) and crazy Tesla drivers speed racing vying for parking. Do please park 400 feet away and walk. This was a great shopping experience.

    Photos
    Nike Factory Store - San Jose
    Nike Factory Store - San Jose
    Nike Factory Store - San Jose

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    REI - bikes - Updated May 2026

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